Durham (Region of). Social Services Department

Income and Employment Support Division (Ontario Works), Whitby

Home Agency Service

Description
Assistance for those that are in financial need

Financial Assistance
  • monthly allowance based on family size, housing costs and income
  • monthly drug benefit card
  • income tax clinic
Other services include:

Mandatory and Discretionary Benefits
  • may include dentures, emergency dental services
  • eyeglasses
  • special diet allowance
  • health care supplies
  • medical transportation funds
  • prosthetic devices
  • funerals and burials
  • programs may vary by City or Municipality
Community Participation
  • volunteer placements
  • job search programs based on individual's skills, experience and circumstances
  • employment placement, job matching service
  • job skills training - development of skills for specific jobs
  • on-the-job training
  • supports to self-employment, referrals to self-employment programs
  • basic education, basic adult upgrading
  • high school upgrading
  • English as a Second Language (ESL) classes
  • literacy and basic skills
Employment Assistance
  • clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Employment Resource Centre
  • walk-in job search centre
  • access to computers, Internet, fax, photocopier, telephone
  • resource materials
  • job banks
  • labour market information
  • assistance with resumes
  • referrals to job counselling and training
Employment Start-Up Benefit
  • covers costs related to starting a job or work placement
  • families with children -- newborn child allowance, child care start-up costs, basic dental care for children
Learning, Earning and Parenting (LEAP)
  • help young parents finish high school, improve parenting skills, locate and maintain employment
Click here for Employment Supports

Additional services:

Interactive Voice Response (IVR) 1-800-808-2268
  • available Mon-Fri 8 am-9 pm and Sat, Sun noon-5 pm
  • automated information and payment details, payment history, file status
  • information and announcements about Ontario Works
  • service not available to TTY users
Welfare Fraud Hotline 1-800-394-7867
  • to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Satellite Locations for Existing Clients

Ajax Office
140 Commercial Ave,
Ajax, ON L1S 2H5
Phone 905-428-7400

Oshawa Office
C1A-200 John St,
Oshawa, ON L1J 2B4
Phone 905-436-6747

Oshawa Office (Employment Counselling)
200 John Street West, Upper Level
Oshawa, ON L1J 2B4
Phone 905-432-2929

Uxbridge Office
2 Campbell Drive, Suite 305
Uxbridge, ON L9P 1H6
Phone: 905-852-4566
Eligibility
Youth and adults 18 years and over in financial need
Employable youth 16-17 years in financial need who cannot live at home but are attending school or seeking employment (funds must be managed by a trustee, guardian or agency)
Financial need is determined by a review of income, liquid assets and living expenses
Learning, Earning and Parenting (LEAP) -parents 16-21 years
Employment Resource Centre open to all
Application Process
Contact application centre to complete an application
Intake for all residents of Durham Region
Online applications available at www.ontario.ca/socialassistance
Toll Free
1-877-678-6333 - Application Centre
Office
905-666-6239 - Switchboard (ongoing clients); Application Centre 905-428-8982
Web Site
Visit Website
Mailing Address
Whitby Office and Application Centre
605 Rossland Rd E
Whitby, ON, L1N 6A3
Canada
Languages
English, Interpretive Services
Contact
Janine Stolarek, Senior Caseworker
Email: janine.stolarek@durham.ca
Phone: 905-668-7711 ext 2665
Fees
None
Documents Required
May vary; contact for information
Accessibility
Call for details
Legal Status
Government
Topic(s)
Agency Information
View Agency Profile
Copyright
Information Durham
Last Updated On
May 19, 2022
Address
Whitby Office and Application Centre, 605 Rossland Rd E
Whitby, ON, L1N 6A3
Cross street: Rossland Rd E and Garden St
Open in Google Maps
Hours of Operation
Mon
8:00 am to 4:00 pm
Tue
8:00 am to 4:00 pm
Wed
8:00 am to 4:00 pm
Thu
8:00 am to 4:00 pm
Fri
8:00 am to 4:00 pm

Application Centre by phone or email Mon-Fri 8 am-4 pm
Service Area(s)
Durham Region