- Description
- Access centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance for Hydro Ottawa customers
- program runs throughout the year
- maximum grant is $500 per fuel per household per year ($600 for electrically heated homes)
- grant is credited directly toward energy bill
- agency can arrange a 21-day hold on a disconnection notice while a case is being assessed
- all decisions can be appealed
These centres are willing to help those outside their normal catchment areas. Individuals unable to receive support from the centres listed above can then leave a message with the Ottawa Booth Centre at 613-241-1573 ext 325 and leave a message. - Eligibility
- be a Hydro Ottawa residential customer
- be behind or in arrears on your electricity bill or may face having your service disconnected
- have a family income below a certain limit (limits listed in the table below) and depend on two factors:
- 1. how many people live in the house
- 2. your combined household income
Qualification criteria by household income (after tax) and size- Less than $28,000: 1-2 people living in home
- $28,001 - $39,000: between 3-7 people living in home
- $39,001 - $48,000: between between 5-7 people in home
- $48,001 - $52,000: 7 people in the home
- Application Process
- With all your documents in hand, contact one of the following centres:
- Eastern Ottawa Resource Centre, 613-741-6025
- Somerset West CHC, 613-238-1220 (only assisting clients in their area)
- Financial Education Centre, 613-746-0400
- South-East Ottawa CHC, 613-737-5115 ext 2386
- Housing Help, 613-563-4532 (closed to walk in traffic, available via phone)
- South-East Ottawa CHC - Hunt Club/Riverside Office, 613-247-1600
- Lowertown CRC, 613-789-3930, (only assisting clients in the lowertown area)
- Vanier CSC, 613-744-2892
- Orléans-Cumberland CRC, 613-830-4357, (Only assists residents of Orléans and Cumberland)
- Western Ottawa CRC, 613-591-3686,(only assists clients in the Western Ottawa Community Resource Centre [WOCRC], Pinecrest-Queensway Community Health Centre [PQCHC], and Nepean Rideau Osgoode Community Resource Centre [NROCRC] areas)
- Rideau-Rockcliffe CRC, 613-745-0073, (only assisting residents in their riding; make an appointment via phone)
The resource center will submit your application to the LEAP agency.
With your consent, the agency may contact Hydro Ottawa and ask us to pause any further disconnection or collection activity on your account until a decision is made.
The LEAP agency will review your application, and determine your eligibility for the emergency financial assistance grant. They will communicate that decision to the resource center and Hydro Ottawa.
- Toll Free
- 1-855-487-5327 - Hydro One and Enbridge customers
- Office
- No public telephone number
- Web Site
- Visit Website
- leap@saobc.org
- Languages
- English, French
- Coordinator of Community and Family Services
- Diana Javier
Email: diana_javier@saobc.org
Phone: 613-241-1573 ext 409 - Fees
- None
- Documents Required
- main applicant: two pieces of ID ; for each member of the household: one piece of ID
- most recent electricity bill for your residence
- a copy of your Notice of Service Disconnection (if applicable)
- a copy of a rental receipt, lease or mortgage document
- proof of household income - cheque stub, employment letter, income tax return (for adult members of household)
- a copy of your most recent bank statement
- Accessibility
- Fully Accessible
- Topic(s)
- Social Media
- Agency Information
- View Agency Profile
- Copyright
- Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
- Last Updated On
- January 19, 2023
- Address
- 171 George St
Ottawa, ON, K1N 5W5
Cross street: Rideau St and Waller St
Open in Google Maps - Hours of Operation
- Mon8:00 am to 4:30 pmTue8:00 am to 4:30 pmWed8:00 am to 4:30 pmThu8:00 am to 4:30 pmFri8:00 am to 4:30 pm
COVID-19 Mon-Fri 8 am-4:30 pm - Service Area(s)
- Ottawa
