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Booth Centre Ottawa - LEAP Emergency Financial Assistance

Access centre to apply for LEAP (Low-Income Energy Assistance Program) one-time emergency financial assistance for Hydro Ottawa customers
  • program runs throughout the year
  • maximum grant is $500 per fuel per household per year ($600 for electrically heated homes)
  • grant is credited directly toward energy bill
  • agency can arrange a 21-day hold on a disconnection notice while a case is being assessed
  • all decisions can be appealed
Book an appointment with the nearest Community Resource Centre (see application process section) to apply for the LEAP Program grant.

These centres are willing to help those outside their normal catchment areas. Individuals unable to receive support from the centres listed above can then leave a message with the Ottawa Booth Centre at 613-241-1573 ext 325 and leave a message.

  • be a Hydro Ottawa residential customer

  • be behind or in arrears on your electricity bill or may face having your service disconnected

  • have a family income below a certain limit (limits listed in the table below) and depend on two factors:

    • 1. how many people live in the house

    • 2. your combined household income

Qualification criteria by household income (after tax) and size

  • Less than $28,000: 1-2 people living in home

  • $28,001 - $39,000: between 3-7 people living in home

  • $39,001 - $48,000: between between 5-7 people in home

  • $48,001 - $52,000: 7 people in the home

Application Process
With all your documents in hand, contact one of the following centres:
  • Eastern Ottawa Resource Centre, 613-741-6025
  • Somerset West CHC, 613-238-1220 (only assisting clients in their area)
  • Financial Education Centre, 613-746-0400
  • South-East Ottawa CHC, 613-737-5115 ext 2386
  • Housing Help, 613-563-4532 (closed to walk in traffic, available via phone)
  • South-East Ottawa CHC - Hunt Club/Riverside Office, 613-247-1600
  • Lowertown CRC, 613-789-3930, (only assisting clients in the lowertown area)
  • Vanier CSC, 613-744-2892
  • Orléans-Cumberland CRC, 613-830-4357, (Only assists residents of Orléans and Cumberland)
  • Western Ottawa CRC, 613-591-3686,(only assists clients in the Western Ottawa Community Resource Centre [WOCRC], Pinecrest-Queensway Community Health Centre [PQCHC], and Nepean Rideau Osgoode Community Resource Centre [NROCRC] areas)
  • Rideau-Rockcliffe CRC, 613-745-0073, (only assisting residents in their riding; make an appointment via phone)
A Map of Community Health and Resource Centres and their catchment areas can be found here
The resource center will submit your application to the LEAP agency.
With your consent, the agency may contact Hydro Ottawa and ask us to pause any further disconnection or collection activity on your account until a decision is made.
The LEAP agency will review your application, and determine your eligibility for the emergency financial assistance grant. They will communicate that decision to the resource center and Hydro Ottawa.
Toll Free
1-855-487-5327 - Hydro One and Enbridge customers
No public telephone number
Web Site
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English, French
Coordinator of Community and Family Services
Diana Javier
Phone: 613-241-1573 ext 409
Documents Required
  • main applicant: two pieces of ID ; for each member of the household: one piece of ID
  • most recent electricity bill for your residence
  • a copy of your Notice of Service Disconnection (if applicable)
  • a copy of a rental receipt, lease or mortgage document
  • proof of household income - cheque stub, employment letter, income tax return (for adult members of household)
  • a copy of your most recent bank statement
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Community Navigation of Eastern Ontario / Navigation communautaire de l’Est ontarien
Last Updated On
January 19, 2023
171 George St
Ottawa, ON, K1N 5W5
Cross street: Rideau St and Waller St
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Hours of Operation
8:00 am to 4:30 pm
8:00 am to 4:30 pm
8:00 am to 4:30 pm
8:00 am to 4:30 pm
8:00 am to 4:30 pm

COVID-19 Mon-Fri 8 am-4:30 pm
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