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COVID-19 Appointments are recommended as walk in service is offered only if capacity allows. Clients can apply for critical services online. Personal service support for EI and pension applications are available through e-service online and on mobile phones.

Accessing services Online Services available HERE If you require assistance accessing services please complete an online request HERE A Service Canada officer will contact you within 2 business days. If you do not have access to the internet and require assistance accessing services, please call 1-877-355-2657.

Services to employers and workers including Record of Employment (ROI) support, job order posting, labour standards, labour market information, work-sharing, industrial adjustment services, Employment Insurance (EI), Health and Safety, Workplace Equity, Apprenticeship grants and Youth Services.

SIN numbers, Passport applications and drop-off, Canadian Forces Recruitment, Income Security Programs (CPP), Disability Benefits, Survivor Benefits, Death Benefits, Parental Benefits and Old age Security

Applications from Federal Government Ministries such as Revenue Canada and Human Resources Development Canada. Direct lines to other Federal Departments.

Computers available to assist with job search, walk-in job search centre. Access to computers, fax, photocopier and telephone. Free Internet access, resource materials, job boards, labour market information, software tutorials, assistance with resumes, employment and vocational counselling and assessment, job placement, life skills training, job search and computer skills workshop, interview simulations.

Promotes workplace health and safety, and provides a workers compensation system for the employers and workers of Ontario.

Access to Government of Canada services, benefits, and documentation

Employment Services - Assistance with career planning and counselling including resume and interview assistance and student and youth employment services. Access to online Job Bank

Employment Insurance - Basic income protection program for employed workers

Financial Benefits - Information and forms for federal pensions and benefits including the Canada Pension Plan (CPP), Old Age Security (OAS), Disability Benefits, and Survivor Benefits

Social Insurance Number (SIN) application -Personal identification number for access to various Canadian government programs

Services for Business - Services regarding employees and safety, including records of employment; wage subsidies; labour market information; labour standards; occupational health and safety and workplace equity

Access to Government of Canada services, benefits and documentation

Employment Services - Assistance with career planning and counselling including resume and interview assistance and student and youth employment services * access to online Job Bank

Employment Insurance - Basic income protection program for employed workers

Financial Benefits - Information and forms for federal pensions and benefits including the Canada Pension Plan (CPP), Old Age Security (OAS), Disability Benefits, and Survivor Benefits

Social Insurance Number (SIN) application - Personal identification number for access to various Canadian government programs

Services for Business - Services regarding employees and safety, including records of employment, wage subsidies, labour market information, labour standards, occupational health and safety and workplace equity

Workplace safety education and training system * promotes the prevention of work-related injuries and illnesses * provides wage loss benefits, medical coverage and help getting back to work

Administers the province's workers compensation system for employers and workers * provides disability benefits for injured workers and survivor benefits for work-related deaths and assisting in early and safe return to work

Promotes workplace health and safety * administers Ontario's no-fault workplace insurance for employers and their workers

Insurance - Administers the province's workers compensation system for employers and workers * provides disability benefits for injured workers and survivor benefits for work-related deaths and assisting in early and safe return to work

Workplace Compensation - Workplace safety education and training system * promotes the prevention of work-related injuries and illnesses * provides wage loss benefits, medical coverage and help getting back to work

Access to Government of Canada services, benefits, and documentation

Employment Services - Assistance with career planning and counselling including resume and interview assistance and student and youth employment services. Access to online Job Bank

Employment Insurance - Basic income protection program for employed workers

Financial Benefits - Information and forms for federal pensions and benefits including the Canada Pension Plan (CPP), Old Age Security (OAS), Disability Benefits, and Survivor Benefits

Social Insurance Number (SIN) application - Personal identification number for access to various Canadian government programs

Services for Business - Services regarding employees and safety, including records of employment; wage subsidies; labour market information; labour standards; occupational health and safety and workplace equity

Access to Government of Canada services, benefits and documentation

Employment Services - Assistance with career planning and counselling including resume and interview assistance and student and youth employment services * access to online Job Bank

Employment Insurance - Basic income protection program for employed workers

Financial Benefits - Information and forms for federal pensions and benefits including the Canada Pension Plan (CPP), Old Age Security (OAS), Disability Benefits and Survivor Benefits

Social Insurance Number (SIN) application - Personal identification number for access to various Canadian government programs

Services for Business - Services regarding employees and safety, including records of employment; wage subsidies, labour market information, labour standards, occupational health and safety and workplace equity

Organizes monthly meetings for injured workers and people who work with injured workers.

• information on injured workers' rights
• learning how to cope with injuries
• promotes health, safety, and security of injured workers
• advice on dealing with workers' compensation system
• public education about workers' compensation issues

Workers compensation system for the employers and workers of Ontario

• administers no-fault workplace insurance and provides disability benefits
• promotes workplace health and safety.
• monitors quality of health care and assists in the safe return to work for those who contract an occupational disease or are injured on the job

A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death.
If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.

Old Age Security (OAS)

Monthly pension to persons 65 or over regardless of income or assets

• must be legal resident of Canada for at least 40 years to receive full pension
• also full pension for persons who were 25 years or older as of July 1, 1977, and who resided in or had a visa to enter Canada that was valid on that date, or who had resided legally in Canada prior to that date and after reaching age 18, and who resided in Canada immediately before approval of the application

Guaranteed Income Supplement (GIS)

Supplement added monthly to Old Age Security for those with limited or no income

• amount of supplement is adjusted quarterly
• reapply when income taxes are filed (end of April)
• not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada

Allowance

Monthly allowance for spouses 60-64 years of Old Age Security pensioners receiving Guaranteed Income Supplement

• based on combined income of the couple
• allowance is adjusted quarterly
• residence requirements
• proof of age required
• reapply when income taxes are filed (end of April)

Allowance for the Survivor

Monthly allowance for widowed spouses 60-65 years

• death, marriage and applicant's birth certificate required
• based on limited or no income
• deceased spouse need not have received Old Age Security
• apply when income taxes are filed (end of April)

Programs of Human Resources and Social Development Canada, delivered by Service Canada)

A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death.
If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.

Old Age Security (OAS)

Monthly pension to persons 65 or over regardless of income or assets

• must be legal resident of Canada for at least 40 years to receive full pension
• also full pension for persons who were 25 years or older as of July 1, 1977, and who resided in or had a visa to enter Canada that was valid on that date, or who had resided legally in Canada prior to that date and after reaching age 18, and who resided in Canada immediately before approval of the application

Guaranteed Income Supplement (GIS)

Supplement added monthly to Old Age Security for those with limited or no income

• amount of supplement is adjusted quarterly
• reapply when income taxes are filed (end of April)
• not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada

Allowance

Monthly allowance for spouses 60-64 years of Old Age Security pensioners receiving Guaranteed Income Supplement

• based on combined income of the couple
• allowance is adjusted quarterly
• residence requirements
• proof of age required
• reapply when income taxes are filed (end of April)

Allowance for the Survivor

Monthly allowance for widowed spouses 60-65 years

• death, marriage and applicant's birth certificate required
• based on limited or no income
• deceased spouse need not have received Old Age Security
• apply when income taxes are filed (end of April)

Programs of Human Resources and Social Development Canada, delivered by Service Canada)

A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death.
If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.

Old Age Security (OAS)

Monthly pension to persons 65 or over regardless of income or assets

• must be legal resident of Canada for at least 40 years to receive full pension
• also full pension for persons who were 25 years or older as of July 1, 1977, and who resided in or had a visa to enter Canada that was valid on that date, or who had resided legally in Canada prior to that date and after reaching age 18, and who resided in Canada immediately before approval of the application

Guaranteed Income Supplement (GIS)

Supplement added monthly to Old Age Security for those with limited or no income

• amount of supplement is adjusted quarterly
• reapply when income taxes are filed (end of April)
• not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada

Allowance

Monthly allowance for spouses 60-64 years of Old Age Security pensioners receiving Guaranteed Income Supplement

• based on combined income of the couple
• allowance is adjusted quarterly
• residence requirements
• proof of age required
• reapply when income taxes are filed (end of April)

Allowance for the Survivor

Monthly allowance for widowed spouses 60-65 years

• death, marriage and applicant's birth certificate required
• based on limited or no income
• deceased spouse need not have received Old Age Security
• apply when income taxes are filed (end of April)

Programs of Human Resources and Social Development Canada, delivered by Service Canada)

Arm's length agency of the Ontario Ministry of Labour, Training, and Skills Development. Works to educate, advices, and represent non-union workers who have been injured at work or who have been threatened or punished for following health and safety laws.
Services include:

• summary advice and representation through all stages of the Workplace Safety and Insurance Board (WSIB) claims process or the Workplace Safety and Insurance Appeals Tribunal (WSIAT)
• information on the polices and procedures of the WSIB and WSIAT
• advice and representation through the stages of an application and hearing of an application and hearing before the Ontario Labour Relations Board
• self-help information for workers to handle their own claims or applications where appropriate
• referrals to other organizations

A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death.
If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.

Old Age Security (OAS)

Monthly pension to persons 65 or over regardless of income or assets

• must be legal resident of Canada for at least 40 years to receive full pension
• also full pension for persons who were 25 years or older as of July 1, 1977, and who resided in or had a visa to enter Canada that was valid on that date, or who had resided legally in Canada prior to that date and after reaching age 18, and who resided in Canada immediately before approval of the application

Guaranteed Income Supplement (GIS)

Supplement added monthly to Old Age Security for those with limited or no income

• amount of supplement is adjusted quarterly
• reapply when income taxes are filed (end of April)
• not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada

Allowance

Monthly allowance for spouses 60-64 years of Old Age Security pensioners receiving Guaranteed Income Supplement

• based on combined income of the couple
• allowance is adjusted quarterly
• residence requirements
• proof of age required
• reapply when income taxes are filed (end of April)

Allowance for the Survivor

Monthly allowance for widowed spouses 60-65 years

• death, marriage and applicant's birth certificate required
• based on limited or no income
• deceased spouse need not have received Old Age Security
• apply when income taxes are filed (end of April)

Programs of Human Resources and Social Development Canada, delivered by Service Canada)

Helps disabled or injured workers, and family, friends and co-workers of workers injured or killed on the job through community educational seminars, workshops, clinics, guest speakers and information on current and pending legislation. Also provides private consultation, and assists in completing forms. Offers a monthly peer support meeting

A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death.
If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.

Old Age Security (OAS)

Monthly pension to persons 65 or over regardless of income or assets

• must be legal resident of Canada for at least 40 years to receive full pension
• also full pension for persons who were 25 years or older as of July 1, 1977, and who resided in or had a visa to enter Canada that was valid on that date, or who had resided legally in Canada prior to that date and after reaching age 18, and who resided in Canada immediately before approval of the application

Guaranteed Income Supplement (GIS)

Supplement added monthly to Old Age Security for those with limited or no income

• amount of supplement is adjusted quarterly
• reapply when income taxes are filed (end of April)
• not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada

Allowance

Monthly allowance for spouses 60-64 years of Old Age Security pensioners receiving Guaranteed Income Supplement

• based on combined income of the couple
• allowance is adjusted quarterly
• residence requirements
• proof of age required
• reapply when income taxes are filed (end of April)

Allowance for the Survivor

Monthly allowance for widowed spouses 60-65 years

• death, marriage and applicant's birth certificate required
• based on limited or no income
• deceased spouse need not have received Old Age Security
• apply when income taxes are filed (end of April)

Programs of Human Resources and Social Development Canada, delivered by Service Canada)

Services altered in response to COVID-19 (Coronavirus)

Do not attend a Service Canada Centre for service unless absolutely necessary
* complete a service request form online for assistance with Employment Insurance, Canada Pension Plan, Old Age Security, Guaranteed Income Supplement, Social Insurance Numbers, immediate requests for Passport Service or Veterans Affairs Canada Services
* a Service Canada officer will call back within 2 business days

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One-stop service delivery for a wide range of federal programs and services includes:

All Canadians

• apprenticeship grants
  
• benefits finder
  
• job bank
  
• labour market information
  
• passport application
  
• passport receiving agent service
  
• Social Insurance Number (SIN) application

Employers and organizations

• funding programs
  
• hiring foreign workers
  
• human resource management
  
• Record of Employment (ROE)

Families and children

• Canada Child Benefit
  
• Canada Pension Plan children's benefits
  
• Canada Pension Plan death benefit
  
• Canada Pension Plan survivor's pension
  
• Employment Insurance family supplement
  
• Employment Insurance maternity and parental benefits
  
• Employment Insurance special benefits for parents of critically ill children

Labour and workplace information

• labour standards
  
• occupational health and safety
  
• wage earner protection program
  
• workplace equity

Newcomers to Canada

• foreign credentials referral

People with disabilities

• Canada Pension Plan disability benefits
  
• opportunities fund for people with disabilities

Seniors

• Allowance program
  
• Allowance for the Survivor program
  
• Canada Pension Plan retirement pension
  
• Canadian government annuities
  
• Guaranteed Income Supplement (GIS)
  
• international benefits
  
• Old Age Security (OAS)

Veterans

• Veterans Affairs Canada

Workers

• Canadian forces recruitment awareness
  
• Employment Insurance regular benefits
  
• Employment Insurance sickness benefits
  
• Royal Canadian Mounted Police (RCMP) recruitment awareness

Youth and Students

• Canada Pension Plan Disability (18-25 years of age)
  
• Canada Pension Plan Survivors (18-25 years of age)
  
• Canada Summer Jobs (CSJ)
  
• career focus
  
• job search assistance
  
• Skills Link

This listing gives an overview of programs and services available to older adults, and is also an index to related listings in this directory
* for comprehensive information, please see the Halton Seniors' Services Directory here


FOOD
Community Meals: programs that organize suppers, lunches or other get-togethers that give community residents an opportunity to meet one another in a friendly and informal atmosphere
* see list of providers here

Grocery Delivery: organizations that accept online and/or telephone orders and deliver food and household supplies to the homes of people who are unable to go out and shop on their own behalf or food pantries that deliver to people with illnesses, disabilities, transportation issues or other extenuating circumstances which prevent them from picking it up
* see list of providers here

Meal Delivery Providers: programs that prepare and regularly deliver meals to older adults, people with disabilities and others who have difficulties shopping and/or preparing food for themselves
* see list of providers here


HOUSING
Affordable Housing and Help for Rent, Utilities or Property Taxes: information on programs that make rental housing more readily available to low-income individuals, programs that provide financial assistance for people who are at risk for having their utilities shut off, and programs that provide financial assistance to enable people to pay all or a portion of their property taxes
* see separate listing here

Long-Term Care Homes: inpatient health care facilities that provide nursing and personal care over an extended period of time
* for full list see here

Retirement Homes: residential facilities, apartments and/or planned communities for older adults, people with disabilities or other populations that are available at market rates and designed to enable those who are eligible to have a form of independent living in a secure environment while sharing common interests and having access to supportive services
* for full list see here


IN HOME ASSISTANCE
For individual types of services, such as shopping assistance, home maintenance, housekeeping assistance, personal care and yard maintenance, see here (in each category, click 'View Programs and Services' to see all providers)

Some personal care is available for free under Ontario's health care system, by applying to your local Home and Community Care Support Services
* for contact details see full listings here

Veterans Affairs Canada provides funding for eligible veterans to help pay for the cost of in-home care and housekeeping/home maintenance services
* see separate listings here

Assistive Devices Program: programs that pay all or a portion of the costs associated with acquiring assistive technology products and/or obtaining support services such as customization, fit/modification services or repairs
* see separate listings for the Assistive Devices Program and March of Dimes

Friendly Outreach Programs: programs that reach out to people who are hospitalized or in another institutional setting, are socially isolated due to disability or old age, or otherwise lack companionship with the objective of brightening their day and helping them to maintain contact with the outside world
* for full list see here

Homebound Services: services that are provided in-home for Individuals are unable to leave their homes because of illness, disability or frailty
* see list of providers here

Personal Alarm Systems and Locator Aids: programs that provide electronic equipment which connects people with sources of emergency assistance or that facilitate the ability of caregivers to determine the whereabouts of people who have Alzheimer's disease or other similar conditions
* see list of providers here


INCOME SUPPORT
Income Programs and Financial Assistance: information on income supports and benefits from federal, provincial or territorial governments
* see separate listing here

Ontario Drug Benefit Program: program that pays all or a portion of the costs for prescription drugs required by people who meet eligibility requirements for the programs
* see separate listing here


LEGAL SERVICES
Legal Help and Information: information on programs that provide legal counselling and/or representation for low-income individuals who need assistance in routine legal matters
* see separate listing here


TAX ORGANIZATIONS AND SERVICES
Income Tax Clinics: programs that provide tax preparation services for people who meet income and/or other eligibility criteria
* see list of providers here


TRANSPORTATION
Disability Related Transportation: programs that provide transportation for purposes of shopping, banking, social events, medical appointments, getting to and from work, and similar activities for people with disabilities who need special accommodations and are unable to utilize other available means of transportation
* see list of providers here

Escort Programs: programs that accompany people who have limited mobility, cognitive impairments or other problems to specified local destinations and provide assistance which may include transportation or driving services, and assisting the individual to enter and leave the vehicle and buildings
* see list of providers here

Full-service Gas Stations: Burlington, Oakville

Local Bus Services:
* see list of providers here

Non-Emergency Medical Transportation: programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centres or for other non-emergency medical needs for individuals who, because of their physical condition, are unable to use other means of local transportation
* see list of providers here

Senior Driver Renewal Program: programs that evaluate the motor and cognitive functioning of elderly individuals or people with disabilities to determine the person's ability to drive
* see list of providers here

Taxi Services:
* see separate listing here