Searching for Consumer Protection / Complaints

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of daycares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing) * inquiries about past Infection Prevention and Control (IPAC) lapses

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing); answers inquiries about past Infection Prevention and Control (IPAC) lapses

Governing body established by the Government of Ontario to regulate the profession of traditional Chinese medicine in the public interest

Duties

• regulates the practice and conduct of traditional Chinese practitioners (TCM) and acupuncturists by setting regulations, standards, policies and guidelines
• ensures that only qualified professionals meeting entry-to-practice requirements can practise or use protected titles: Traditional Chinese Medicine Practitioner or Acupuncturist and the professional designations of R.TCMP and R.Ac
• develops programs to improve members' skill, knowledge and judgement; offers practice guidance and support to members
• investigates complaints against members and disciplines where necessary
• promotes inter-professional collaboration

Services to the Public

• maintains a searchable public register of TCM practitioners and acupuncturists
• assists public with information about the profession and members

The College is not an educational institution and does not advocate for the TCM profession

Regulating body of the profession * investigates complaints * directory of dietitians available on website

Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and French

Visit website for list of locations in Ontario

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Appointments required or recommended for in-person service -- check ahead; complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Fish and Wildlife

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

Forms and Official Documents

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

Taxes

• information and forms for filings, payments

Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario.

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mortgage brokers, cooperatives

• regulates industry practices, companies, agents and adjusters
• protects interests of consumers, receives complaints
• dispute resolution services
• arm's length agency of Ontario Ministry of Finance

Motor Vehicle Accident Claims Fund (MVACF)
Call 416-250-1422, 1-800-268-7188

• provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim

Regulates the sale, service and consumption of beverage alcohol

• regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
• addresses complaints about licensed establishments
• regulates privately run recreational cannabis stores in Ontario

www.playsmart.ca -- information on responsible gambling, including self-exclusion program

Responsible for protection of the public interest, regulates and supports

• funeral, transfer service, cemetery and crematorium sectors
• inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
• licensing of cemetery and crematorium operators
• cemetery and crematorium sales representatives
• funeral directors and preplanners
• transfer service operators and sales representatives
• receives and investigates complaints
• inspects trust funds for prepaid funerals
• administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services

Find a Provider service and Consumer Information Guide available online

Independent organization helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers

• responds to consumer inquiries and complaints
• provide accurate information and guidance on industry standards and practices
• provide a fair and balanced opportunity for both the consumer and the Member Company insurer to make presentations and to present documentation and information

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation