Searching for In-person Crisis Services

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

---------

Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID19 -- essential services are being delivered online, via email, or over the phone where possible

• individual counselling by phone, video, or online
• youth, women's groups, and seniors' programs delivered online until further notice
• offices open Tuesday and Friday - call to schedule an appointment

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• programs for youth, young mothers, women, and seniors
• health and safety workshops
• annual Health Fair Event
• student placement and volunteer opportunities

COVID-19 No walk in service; counselling and assistance available by telephone; call, email or visit website for details

Flexible, community-based mental health services, including assessment, crisis support, case management

• individual, family, group and short term counselling
• substance use treatment
• sexual assault harm reduction treatment for offenders (limited capacity)
• school-based prevention and consultation
• skill development
• after school groups
• summer work experience opportunities
• preparation for independence
• youth and family involved in service planning and decisions
• consultation for parents, schools, agencies, communities

Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse

• day/school support services
• respite/residential care

Helping Youth Towards Solutions
Harm reduction approach, includng individual and group counselling, and family education and support

• outreach to secondary schools
• day school support service, in collaboration with Toronto District School Board

Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community

• discrimination
• anger
• violence and abuse
• substance abuse

What's Up Walk-in Clinic, see separate entry

reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for LGBTQ youth

• Compass social group for LGBTQ youth 13-24 years, with or labelled with intellectual disabilities, includes workshops and recreational activities
• reachOUT Newcomer Network settlement services and community capacity building

Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour

• voluntary participation for youth in City of Toronto
• referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region

Transitional Support Services

• day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
• residential program (capacity 5) includes supported living, 24 hour staff support, maximum stay up to 2 years

Residential Support Services for youth and adults offered at various locations

COVID-19 -- no walk in service -- counselling available by telephone, call, email or visit website for details

Short term, crisis and transitional supports and service planning

• specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
• residential safe beds in high support settings, maximum 30 day stay
• centralized telephone access for immediate consultation with network staff
• on-site consultation and support from in-home, day program, and residential service network staff
• time limited staffing support in social service settings

Collaboration of 35 partner agencies

Short term support serving people wherever they live

• planning support for client and caregiver to manage behaviours
• referrals to appropriate services
• lead agency in partnership with MacKenzie Health Care

See separate listing for Toronto Seniors Helpline, Crisis Outreach Services for Seniors (COSS)
On-call mobile crisis service for adults 65 years and older, with addictions or mental health challenges (also 55-64 with geriatric concerns); in partnership with Haven Toronto, South Riverdale Community Health Centre, WoodGreen Community Services; for service and intake information call TSH at 416-217-2077

Toronto military family resources centre, including information and referral, community integration, counselling and crisis support, stress management and deployment support, self help groups, and personal development such as second language training and employment assistance

• child, youth and parenting support programs
• licensed child care and preschool program for children birth-5 years
• volunteer services
• workshops

COVID19 -- essential services are being delivered online, via email, or over the phone where possible

• individual counselling by phone, video, or online
• youth, women's groups, and seniors' programs delivered online until further notice
• offices open Tuesday and Friday - call to schedule an appointment

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• programs for youth, young mothers, women, and seniors
• health and safety workshops
• annual Health Fair Event
• student placement and volunteer opportunities

Counselling and family support services, including child and adolescent therapy, anger management, court diversion services, youth day camp, outreach to street youth, and professional consultation and support program for community agencies

Family Support Program
Assessment and treatment planning, crisis intervention, and individual therapy for children, youth and adults

• child management sessions
• strategies for enriching school performance
• aftercare follow-up for youth discharged from residential treatment or foster care
• parenting courses for teen mothers and families with young children or teens

Child and Adolescent Therapy Program
Individual and family therapy, and parent consultation, for children and youth 3-16 years who are coping with anxiety, ADHD, grief and loss, poor self-esteem, bullying, abuse and trauma, and adjustment challenges to significant changes such as moving, new school, adoption or foster care, or birth of a sibling

• play therapy
• cognitive-behavioural therapy (CBT)
• trauma-focused cognitive-behavioural therapy (TF-CBT)

Anger Management Clinic
11-week individual or group course on personal control for children, youth and adults

Get Off The Streets (GOTS)
7-week summer day camp program for youth 13-19 years in designated high risk areas, includes leadership, mentoring, life and social skills, includes sports, outings and cultural events, and volunteer hours opportunity for high school students

JumpAhead After School Program
For students 12-18 years, includes development of social and academic skills, and therapeutic support to transition from elementary to high school and navigate social situations

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Family Services

• domestic violence prevention and crisis intervention
• men's mental health program
• parenting groups
• family life education - transitional housing support

Seniors Programs

• application for old age benefits and subsidized housing
• social and recreational activities

Children Programs

• summer, March-break and teacher professional activity day programs

Youth Programs

• children and youth recreation
• leadership training
• newcomer adaptation

COVID19 -- limited in-person services with limited hours at each location; also continuing to provide services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website


Support for Women and Families

• short term supportive counselling including parenting and family supportive counselling
• employment and career counselling
• support groups for women from various cultures
• resources and information for parents and families
• information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting

Violence Prevention and Crisis Intervention

• crisis support and counselling for women and children who have experienced or are experiencing violence in the home
• legal and medical referrals
• accompaniment to legal, medical and social services resources
• information, public and community education on wife abuse
• support groups for women who are victims of spousal abuse

Anti-Human Trafficking of Vulnerable Women Healing Group -- support group for women who have experienced childhood and intimate partner abuse, women coming from war-torn countries or women suffering from trauma and illness as a result of abuse

Newcomer Assistance and Integration

• immigrant/newcomer settlement support and counselling
• information sessions for newcomers and community residents
• information and referral
• English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
• English as a Second Language (ESL) preschool program
• labour market information for newcomers * Library Settlement Partnership services (LSP)

Seniors' Services

• skills development; computer training, educational workshops, leadership training
• intergenerational groups
• social and recreational programs, fitness, tours, excursions
• advocacy on seniors issues

Youth Services

• services for all youth
• youth newcomer settlement support
• one-on-one counselling
• homework help, career-education networking, after-school programs, recreational activities, cooking club
• Youth Program for ages 16-26 years: leadership skills, English language skills, integration into the community
• volunteering opportunities and community service for high school graduation
• English Conversation Circles

Family Drop In -- for parents and children of all ages

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club

Healthy Lifestyles and Well-Being

• health promotion workshops
• mental health challenges and coping strategy support
• stress management activities
• one-on-one support and referrals to health services
• fitness assessment, fitness activities, yoga
• blood pressure check in partnership with the local community health centre

Community Development

Participation on various coalitions, community networks and committees; volunteer opportunities

COVID19 - Buildings closed * for urgent help - telephone support only * intake continues * all other non-essential services suspended until further notice * visit website for information on virtual services

----------

Individual, family and group mental health assessment and treatment for children and their families * crisis services * residential treatment * education/day treatment * EarlyON Child and Family Centres for children birth-6 years and their families and caregivers * respite * Triple P Positive Parenting Program

Families First and Behaviour Stabilization and Consultation Team -- delivers intensive short-term services to family within their own home

Therapeutic Family Care -- places children and youth with trained treatment parents and their families * for children and youth requiring greater structure and intensity of services than can be provided in their family home

Offices located in Aurora, Keswick, Markham, and Vaughan

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

-----------

Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancelations


Acute care hospital

• Acute Care of the Elderly (ACE) Clinic
• maternal and pediatric care
• medical and surgical program
• kidney and dialysis

Mental Health and Addictions Program

• crisis, inpatient and outpatient services for children, adolescents and adults
• day treatment
• early intervention in psychosis
• child and adolescent transition day program
• chemical dependency - day program and aftercare
• inpatient withdrawal management - self referral, call extension 43170
• Psychogeriatric Outreach Team - assessment, treatment and short-term follow up

Mobile Crisis Intervention Team -- crisis assessment and intervention by a Registered Nurse and Police Constable in response to a 911 call

COVID19 -- Language and skills training courses continue online but in-person services are expected to resume in September 2022


Participates in LINC (Language Instruction for Newcomers to Canada)

• daytime and evening program available
• digital literacy training
• Women Specific Employment Training (WSET), enhances vocabulary related to specific employment sector, and facilitates transition to employment
• childminding available for eligible candidates
• services upon assessment by YMCA of Greater Toronto -- see separate entry

Settlement services

• orientation, assistance with documentation, interpretation and translation
• information and referral -- employment, housing, health, legal
• crisis intervention and supportive counselling

COVID19 -- services continue by phone, email, and video, online workshops and webinars available * offices are closed except for refugee shelters * see website page linked here for phone numbers to contact staff at specific services
COVID-19: SERVICE NOTICE

Housing Help services

• support finding and maintaining housing
• eviction prevention and housing stabilization services
• counselling, case management, advocacy support and referral for post housing stabilization
• information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
• crisis intervention
• drop-in program, free telephone and computers use during drop-in hours
• Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
• seasonal income tax clinic

Information, orientation and education on the topics such as money management, tenants' rights and responsibilities and other community services that assist families facing crisis

Toronto Rent Bank access centre -- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• applicants must be low income with adequate income to sustain their housing
• must have legal status in Canada, and pay market rent (not subsidized)
• additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Member agency of Toronto Drop-in Network (TDIN) and Housing Help Association of Ontario (HHAO)

Francophone community health centre

Health and Medical Services

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• anonymous HIV testing
• diabetes education program
• 24-hour medical hot-line
• immunization
• free diagnostic and specialist services for uninsured immigrants without legal status

French Social/Medical Interpreter Service

• interpretation in hospitals, clinics or doctors' offices
• homeless outreach and intervention
• assistance in obtaining identification
• advice on obtaining social assistance through Ontario Works
• mental health therapy, counselling and outreach for individuals, couples, families and groups
• crisis intervention
• relaxation group
• counselling and outreach for people with severe and persistent mental health issues

Short term support serving people wherever they live

• planning support for client and caregiver to manage behaviours
• referrals to appropriate services
• lead agency in partnership with MacKenzie Health Care

All offices are open and all settlement workers are available 4 days in person and 1 day online; call at 416-588-3585

___________________________________________________________________

Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Childminding available for clients attending sessions

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

24-hour emergency care

• medical assessment and treatment
• crisis intervention, counselling
• forensic documentation and evidence collection
• risk assessment, safety planning
• referral to community resources

Follow up counselling services provided at Scarborough Centre for Healthy Communities, 416-847-4144, see separate listing

Partners with North York General Hospital, see separate listing

Hospital Crisis Program -- 24 hour crisis intervention by a mental health crisis worker at the emergency departments of the Birchmount and General Campuses.

Mobile Crisis Intervention Team -- crisis assessment and intervention by a Registered Nurse and Police Constable in response to a 911 call

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

Culturally sensitive counselling and advocacy

Violence Against Women (VAW) Program

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

Counselling -- to improve family relationships, parenting or children's education; referrals for anger management

Newcomers -- referrals for housing, employment, language training and settlement

Division of Greek Orthodox Archdiocese of Canada