Searching for Computer Access

COVID19 Respite services available; survival and wellness items available at the door; safety precautions and screenings required; call 416-509-9681 for details

Information and referral, mental health recovery resources, training and education, skills building, workshops and recreation groups

Access to homeless supports

• kitchen, shower, laundry
• computer, Internet, phone, fax, copier
• assistance with seasonal needs

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Library Settlement Partnerships -- outreach program at Toronto Reference Library

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

COVID19 -- offices are open, but appointments are recommended


Settlement and Adaptation Services

• information and referral, orientation, housing referrals
• one to one gambling counselling and workshops
• translation and interpretation
• documentation, form filling
• outreach, social development program, educational workshops
• career mentoring

Employment Services

• employment counselling
• resume preparation, job search techniques
• access to telephone, fax, photocopier
• assistance obtaining certification of education and/or trade documents

Other services -- citizenship, commissioner of oaths, community advocacy, cultural events, Internet access, volunteer opportunities

Lending and reference collections for adults, children and youth

• focused collections include local history, multilingual, Native Peoples' and parenting
• services include computer centres, music practice room, fabrication studio, digital innovation hub, digital piano lab, wifi, study spaces, programs, printing, copying and room rentals

Community programs - classes, workshops and exhibits

• Adult Literacy -- see separate record
• citizenship test preparation
• employment support for foreign-trained professionals
• internet search skills training
• children's programs
• Digital Literacy Program
• Financial programs
• Job Search
• Newcomer Services
• seasonal income tax clinic

For more information visit website

Humewood House Association and Massey Centre have merged, contact Massey Centre for program information at 416-425-6348, or visit www.massey.ca

COVID19 Resident services ongoing, call for information; food bank by appointment

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Family resource centre
Includes food bank and donations room, children's play area, parent and child programs, life skills, access to Internet and telephone, assistance with school, employment and child care, healthy cooking workshops, social and recreation activities

Food Bank

• groceries
• clothing for infants, toddlers, and parents
• household items

Transitional and Supportive Housing
Apartments for young parents 16-19 years (27 units) with maximum stay 4 years, and rent geared to income

• support services
• in partnership with Toronto Community Housing Corporation (see separate entry)

Due to COVID 19, some ServiceOntario service locations may be closed or operating on reduced hours -- for information on closures CLICK HERE

Appointments required or recommended for in-person service -- check ahead; complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE


LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Fish and Wildlife

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

Forms and Official Documents

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

Taxes

• information and forms for filings, payments

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Library Settlement Partnerships -- outreach program at Toronto Reference Library

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID19 -- services continue by phone, email, and video, online workshops and webinars available * offices are closed except for refugee shelters * see website page linked here for phone numbers to contact staff at specific services
COVID-19: SERVICE NOTICE

Housing Help services

• support finding and maintaining housing
• eviction prevention and housing stabilization services
• counselling, case management, advocacy support and referral for post housing stabilization
• information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
• crisis intervention
• drop-in program, free telephone and computers use during drop-in hours
• Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
• seasonal income tax clinic

Information, orientation and education on the topics such as money management, tenants' rights and responsibilities and other community services that assist families facing crisis

Toronto Rent Bank access centre -- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• applicants must be low income with adequate income to sustain their housing
• must have legal status in Canada, and pay market rent (not subsidized)
• additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Member agency of Toronto Drop-in Network (TDIN) and Housing Help Association of Ontario (HHAO)

Community access services, community engagement, food security programs, Financial Advocacy and Problem-Solving (FEPS) program, seniors programs and youth programs

Food Security Programs

• community gardens
• gardening programs
• cooking programs
• connecting residents to available food support

Financial Empowerment and Problem-Solving (FEPS) program

• financial literacy workshops
• year-round income tax clinic

Community Access Services -- internet access, photocopiers, holiday gift partnership

Youth Programs

• youth outreach worker youth 12-21 yrs
• Youth Violence Prevention 12-24 yrs
• the Blackstone Foundation Library
• breakfast program
• peer mentors for 13-18 yrs
• youth and child after school programs
• summer break programs for 7-12 yrs

Adult Programs

• information and referral to services
• computer access
• resume Support
• fitness Programming
• cooking Programs

Public library services

• library collection in print and digital services including eBooks, eMagazines
• multilingual collections
• internet access and free Wi-Fi
• public computer workstations
• community information
• local history and genealogy
• programs
• visiting library service
• ESL Conversation Group
• study rooms
• business support
• photocopying and printing
• 3D printing
• accessible computer station with applicable software
• Creative Studio

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Multi-service settlement and community support agency

Community Support

• information and referral
• job search workshops, career counseling, public access computers
• EarlyON Child and Family Centre - see separate listing
• free walk-in legal clinic
• free dental clinics -- appointment required
• women's advocacy and supportive services
• form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents

Newcomer Support

• settlement services
• translation/interpretation
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Youth Program

• practical counselling to at-risk youth as well as other youth
• Homework Club for children in grades 1-8 tutored by supervised secondary school youth
• Clinical Youth Outreach Worker (CYOW) helps hard-to-reach youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
• Youth Outreach Worker (YOW) helps hard-to-reach youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth

Seniors Supports Program -- elder abuse prevention

• activities include counseling for seniors who report being the victim of abuse
• elder abuse education and training with an ethno-cultural lens

IRIS Program -- refugee reception at Toronto Pearson Airport

Drop-in Lounge with

• recreational activities
• computer lab
• audio/visual Studio
• full kitchen
• job board
• room rentals

Settlement Services

• one-on-one supportive counselling on site or by phone

English Language and Education

• conversation circle
• conversation group for beginner French
• homework club tutoring grades 9-12
• reading and writing clubs
• high school student English writing workshops

Pre-Employment and Education Help

• job search workshops
• resume and cover letter writing
• university and college preparation

Leadership and Life Skills Training

• Healthy Living and Physical Fitness including emergency first aid and CPR training
• March break and summer camps

Volunteering

• iCAN Committee represents youth voices within IYC to plan events, volunteer opportunities

COVID-19 update -- open to in-person service; LEF staff remain online and able to support community members remotely


Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; transit assistance and childminding available for eligible clients

• English language skills instruction to increase literacy, numeracy, and ability in listening, speaking, reading and writing
• workshops, conversation circles and community activities
• computer lab

Public library with 7 branches and one drop off location

• library collection includes books, magazines, movies and other materials, multilingual materials, digital content such as eBooks, eAudiobooks and databases such as online newspapers, magazines, music and language learning
• access to free WiFi and computers
• adult, teen and children's programs
• Visiting Library Service for those unable to visit a branch

Branch Locations

Community drop-in program

• advice on eviction, immigration, social assistance appeals
• free breakfast and lunch Monday to Sunday and holidays, dine-in or take-away
• health information and referral
• clothing, condoms, needle exchange
• Wednesday movie and dinner
• Monday women's group, Tuesday men's group, each 4 pm-6:30 pm
• access to computer, telephone
• workshops
• income tax clinic

Member agency of Toronto Drop-in Network (TDIN)

Parent/Caregiver & Children Programs

• drop-in hours
• toy and resource lending library
• structured recreation programs for parents/caregivers and children newborn to age 5
• child care registry

School aged programs -- after school program

• homework help and recreational activities
• summer and March break day camps

Services for adults

• workshops, seminars
• Saturday and evening courses for adults
• income tax clinic (March-April)
• financial planning clinic by appointment
• computer lab with Internet access open to the public
• English conversation circle

Services for seniors -- programs for persons 50 years and older including

• luncheon club
• day trips
• social and recreation activities
• osteo exercise
• cards club
• computer courses

Other

• information and referral
• volunteer opportunities
• room rentals

Due to COVID 19, some ServiceOntario service locations may be on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to wide range of Ontario government services and information ; staff assistance, information and referral ; public computer

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

COVID19 -- Many services continue to be available to clients by phone (and if necessary, as determined by the Unison provider/staff, in person); call 416-653-5400 for more information

• Legal Services: phone only, 416-653-5400 ext. 1244
• Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
• Harm Reduction: phone only, 647-999-3094

Community Health Centre

• health services, health promotion
• community services and community development
• Ontario Health Insurance NOT required for general services

Health Services

• family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
• individual and sexuality counselling, treatment of sexually transmitted diseases
• counselling and case management
• dietitian
• podiatry clinic

Health Promotion

• breastfeeding clinic
• child and parenting programs, including Spanish-speaking groups
• Diabetes Education Centre
• harm reduction programs
• seniors programs
• Toronto Public Health dental clinic
• women's programs
• youth programs

Community Services

• Adult Protective Service program for adults with developmental disabilities
• community kitchen

Housing Help Centre

• client advocacy
• crisis referral to shelters
• eviction prevention
• housing search
• information and referral
• landlord outreach
• negotiation with landlords
• Share the Warmth
• Housing Connections Access Centre
• other Home Services -- rent bank and Streets to Homes Follow-up services

Access Centre for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support

For help with Enbridge gas bills, call 1-855-487-5327

Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services

• information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
• Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
• resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
• settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications
• childminding available while using on-site services

For settlement information, employment counselling and access to self-serve Newcomer Information Centre Online CLICK HERE

For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE

Services provided at itinerant sites in partner agencies and libraries across Peel Region