Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Office: 416-235-5550
Health and safety reprisal issues: 416-212-5335
Health and safety reprisal issues: 1-855-659-7744
Workplace insurance issues: 1-800-435-8980
Visit Website
- summary advice and representation through all stages of the Workplace Safety and Insurance Board claims process or the Workplace Safety and Insurance Appeals Tribunal
- information on policies and procedures of WSIB and WSIAT
- if you have been the victim of an occupational health and safety reprisal the OWA will give you advice and representation through stages of an application and hearing before the Ontario Labour Relations Board
- self-help information for workers to handle their own claims or applications where appropriate
- referrals to other organizations
- assistance with claims and applications -- Canada Pension Plan, Workplace Safety and Insurance Board (WSIB), social services, social assistance
- referrals to mental health professionals and other agencies
- community information seminars
- support groups
- advocacy and lobbying
Office: 416-325-9846
Health and safety reprisal issues: 416-212-5335
Health and safety reprisal issues: 1-855-659-7744
Workplace insurance issues: 1-800-435-8980
Visit Website
- summary advice and representation through all stages of the Workplace Safety and Insurance Board claims process or the Workplace Safety and Insurance Appeals Tribunal
- information on policies and procedures of WSIB and WSIAT
- if you have been the victim of an occupational health and safety reprisal the OWA will give you advice and representation through stages of an application and hearing before the Ontario Labour Relations Board
- self-help information for workers to handle their own claims or applications where appropriate
- referrals to other organizations
- assistance and representation in all matters under jurisdiction of Workplace Safety and Insurance Board
- support groups
- workshops and seminars
- funded by Legal Aid Ontario
Office: 416-325-8570
Health and safety reprisal issues: 416-212-5335
Health and safety reprisal issues: 1-855-659-7744
Workplace insurance issues: 1-800-435-8980
Visit Website
- summary advice and representation through all stages of the Workplace Safety and Insurance Board claims process or the Workplace Safety and Insurance Appeals Tribunal
- information on policies and procedures of WSIB and WSIAT
- if you have been the victim of an occupational health and safety reprisal the OWA will give you advice and representation through stages of an application and hearing before the Ontario Labour Relations Board
- self-help information for workers to handle their own claims or applications where appropriate
- referrals to other organizations
- full pension if started at 65 years
- reduced pension if started before 65 years
- increased pension if started after 65 years
Disability benefits -- for contributors under 65 years
- allowance for dependent children
- children's benefit for dependent children of deceased contributor
- death benefit (lump sum payment to estate, or persons responsible for funeral costs)
- pension credits earned by either spouse may be divided equally (credit splitting) on termination of marriage or common law partnership
Program of Employment and Social Development Canada, delivered by Service Canada
Retirement Hub - information and resources on pensions and retirement planning
- Monthly pension to legal residents of Canada 65 years and older
- full pension to those who have lived in Canada for at least 40 years after turning 18
- partial pension may be available
Allowance -- Monthly benefit for low income spouses (60-64 years) of GIS recipients; based on combined income of the couple
Allowance for the Survivor -- Monthly benefit for low income widowed spouses 60-64 years
Social Security Tribunal, 1-877-227-8577 -- independent appeal process for Old Age Security decisions, see separate entry
Programs of Employment and Social Development Canada, delivered by Service Canada
Guaranteed Annual Income System (GAINS), 1-866-668-8297 -- monthly supplement to low income Ontario seniors receiving OAS and GIS
- program of the Ontario Ministry of Finance
Retirement Hub - information and resource on pension and retirement planning
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Community legal clinic
- representation through all levels of Workplace Safety and Insurance Board
- case consultation and training for other agencies
- funded by Legal Aid Ontario
For Frequently Asked Questions about WSIB claims during COVID-19 CLICK HERE
For more information on WSIB's response to COVID-19 CLICK HERE
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Promotes workplace health and safety
- administers no-fault workplace insurance for employers and their workers
- disability benefits for workers who are injured on the job or contract an occupational disease, or who have sustained sudden, traumatic mental stress or chronic stress injury that is the result of a work-related stressor (conditions apply, call for details)
- facilitates return to work
- administers survivor benefits for spouse, child or other dependant of a worker who died as the result of workplace injury or disease
- financial incentives for safe employers
Office: 905-568-2359
Health and safety reprisal issues: 416-212-5335
Health and safety reprisal issues: 1-855-659-7744
Workplace insurance issues: 1-800-435-8980
Visit Website
- summary advice and representation through all stages of the Workplace Safety and Insurance Board claims process or the Workplace Safety and Insurance Appeals Tribunal
- information on policies and procedures of WSIB and WSIAT
- if you have been the victim of an occupational health and safety reprisal the OWA will give you advice and representation through stages of an application and hearing before the Ontario Labour Relations Board
- self-help information for workers to handle their own claims or applications where appropriate
- referrals to other organizations
Visit Website
One-stop service delivery for a wide range of federal programs and services includes: All Canadians
- apprenticeship grants
- benefits finder
- job bank
- labour market information
- passport application
- passport receiving agent service
- Social Insurance Number (SIN) application
Employers and organizations
- funding programs
- hiring foreign workers
- human resource management
- Record of Employment (ROE)
Families and children
- Canada Child Benefit
- Canada Pension Plan children's benefits
- Canada Pension Plan death benefit
- Canada Pension Plan survivor's pension
- Employment Insurance family supplement
- Employment Insurance maternity and parental benefits
- Employment Insurance special benefits for parents of critically ill children
Labour and workplace information
- labour standards
- occupational health and safety
- wage earner protection program
- workplace equity
Newcomers to Canada
- foreign credentials referral
People with disabilities
- Canada Pension Plan disability benefits
- opportunities fund for people with disabilities
Seniors
- Allowance program
- Allowance for the Survivor program
- Canada Pension Plan retirement pension
- Canadian government annuities
- Guaranteed Income Supplement (GIS)
- international benefits
- Old Age Security (OAS)
Veterans
- Veterans Affairs Canada
Workers
- Canadian forces recruitment awareness
- Employment Insurance regular benefits
- Employment Insurance sickness benefits
- Royal Canadian Mounted Police (RCMP) recruitment awareness
Youth and Students
- Canada Pension Plan Disability (18-25 years of age)
- Canada Pension Plan Survivors (18-25 years of age)
- Canada Summer Jobs (CSJ)
- career focus
- job search assistance
- Skills Link
This listing gives an overview of programs and services available to older adults, and is also an index to related listings in this directory
- for comprehensive information, please see the Halton Seniors' Services Directory here
FOOD
Community Meals: programs that organize suppers, lunches or other get-togethers that give community residents an opportunity to meet one another in a friendly and informal atmosphere
- see list of providers here
Grocery Delivery: organizations that accept online and/or telephone orders and deliver food and household supplies to the homes of people who are unable to go out and shop on their own behalf or food pantries that deliver to people with illnesses, disabilities, transportation issues or other extenuating circumstances which prevent them from picking it up
- see list of providers here
Meal Delivery Providers: programs that prepare and regularly deliver meals to older adults, people with disabilities and others who have difficulties shopping and/or preparing food for themselves
- see list of providers here
HOUSING
Affordable Housing and Help for Rent, Utilities or Property Taxes: information on programs that make rental housing more readily available to low-income individuals, programs that provide financial assistance for people who are at risk for having their utilities shut off, and programs that provide financial assistance to enable people to pay all or a portion of their property taxes
- see separate listing here
Long-Term Care Homes: inpatient health care facilities that provide nursing and personal care over an extended period of time
- for full list see here
Retirement Homes: residential facilities, apartments and/or planned communities for older adults, people with disabilities or other populations that are available at market rates and designed to enable those who are eligible to have a form of independent living in a secure environment while sharing common interests and having access to supportive services
- for full list see here
IN HOME ASSISTANCE
For individual types of services, such as shopping assistance, home maintenance, housekeeping assistance, personal care and yard maintenance, see here (in each category, click 'View Programs and Services' to see all providers)
Some personal care is available for free under Ontario's health care system, by applying to your local Home and Community Care Support Services
- for contact details see full listings here
Veterans Affairs Canada provides funding for eligible veterans to help pay for the cost of in-home care and housekeeping/home maintenance services
- see separate listings here
Assistive Devices Program: programs that pay all or a portion of the costs associated with acquiring assistive technology products and/or obtaining support services such as customization, fit/modification services or repairs
- see separate listings for the Assistive Devices Program and March of Dimes
Friendly Outreach Programs: programs that reach out to people who are hospitalized or in another institutional setting, are socially isolated due to disability or old age, or otherwise lack companionship with the objective of brightening their day and helping them to maintain contact with the outside world
- for full list see here
Homebound Services: services that are provided in-home for Individuals are unable to leave their homes because of illness, disability or frailty
- see list of providers here
Personal Alarm Systems and Locator Aids: programs that provide electronic equipment which connects people with sources of emergency assistance or that facilitate the ability of caregivers to determine the whereabouts of people who have Alzheimer's disease or other similar conditions
- see list of providers here
INCOME SUPPORT
Income Programs and Financial Assistance: information on income supports and benefits from federal, provincial or territorial governments
- see separate listing here
Ontario Drug Benefit Program: program that pays all or a portion of the costs for prescription drugs required by people who meet eligibility requirements for the programs
- see separate listing here
LEGAL SERVICES
Legal Help and Information: information on programs that provide legal counselling and/or representation for low-income individuals who need assistance in routine legal matters
- see separate listing here
TAX ORGANIZATIONS AND SERVICES
Income Tax Clinics: programs that provide tax preparation services for people who meet income and/or other eligibility criteria
- see list of providers here
TRANSPORTATION
Disability Related Transportation: programs that provide transportation for purposes of shopping, banking, social events, medical appointments, getting to and from work, and similar activities for people with disabilities who need special accommodations and are unable to utilize other available means of transportation
- see list of providers here
Escort Programs: programs that accompany people who have limited mobility, cognitive impairments or other problems to specified local destinations and provide assistance which may include transportation or driving services, and assisting the individual to enter and leave the vehicle and buildings
- see list of providers here
Full-service Gas Stations: Burlington, Oakville
Local Bus Services:
- see list of providers here
Non-Emergency Medical Transportation: programs that provide transportation for medical appointments, trips from and between hospitals, to nursing homes or other special-care centres or for other non-emergency medical needs for individuals who, because of their physical condition, are unable to use other means of local transportation
- see list of providers here
Senior Driver Renewal Program: programs that evaluate the motor and cognitive functioning of elderly individuals or people with disabilities to determine the person's ability to drive
- see separate listing here
Taxi Services:
- see separate listing here
This listing provides an overview of benefits from federal, provincial or territorial governments, and acts as an index to related listings in this directory
For a customized list of federal, provincial and territorial programs and services, see the Government of Canada's Benefits Finder
- does not collect or track information
For a customized list of provincial benefits and programs, see the Government of Ontario's Benefits Finder
- does not collect or track information
FEDERAL PROGRAMS:
For assistance with federal programs, see listings for Service Canada Centres here
Canada Pension Plan (CPP) Retirement Pension
A monthly, taxable benefit that partially replaces income
- those 60 or older may apply if they have made at least one valid contribution to the CPP
- for more information, see separate listing here
May also qualify for the following CPP benefits:
- disability benefit is a monthly payment for those CPP contributors under 65 who have a mental or physical disability
- survivor's pension is a monthly payment paid to the legal spouse or common-law partner of the deceased CPP contributor
- children's benefits provide monthly payments to the dependent children of disabled or deceased CPP contributors
- death benefit is a one-time payment, payable to the estate or other eligible individuals, on behalf of a deceased CPP contributor
Employment Insurance (EI)
Provides temporary income support to eligible unemployed workers while they look for employment or to upgrade their skills
- also provides special benefits to workers who take time off work due to specific life events (illness, pregnancy, caring for a newborn or newly adopted child, caring for a critically ill or injured person, or caring for a family member who is seriously ill with a significant risk of death)
- for more information, see separate listing here
Old Age Security (OAS)
A monthly, taxable payment for those 65 and older
- amount depends on income and years lived in Canada or specific countries after the age of 18
- for more information, see separate listing here
May also qualify for the following benefits:
- Guaranteed Income Supplement (GIS) - for low-income OAS recipients living in Canada
- Allowance - for low-income legal spouses or common-law partners of GIS recipients, ages 60-64, who meet residency requirements
- Allowance for the Survivor - for low-income spouses or common-law partners, ages 60-64, of deceased GIS recipients
Veterans Affairs Canada
Provides income support and emergency funding to eligible veterans and their families
- for more information, see separate listings for Veterans Affairs Canada offices here
PROVINCIAL PROGRAMS:
For assistance with provincial programs, see listings for ServiceOntario Centres here
Ontario Disability Support Program (ODSP)
Offers monthly financial assistance with living expenses, including food and rent
- for Ontario residents 18 years or older who qualify financially and meet the definition of a disability
- for more information, see separate listing here
Ontario Guaranteed Annual Income System (GAINS)
Provides a monthly, non-taxable benefit to low-income Ontario seniors
- for those 65 and older, who meet residency requirements, and receive the Old Age Security (OAS) pension and the Guaranteed Income Supplement (GIS) payments from the federal government
- for more information, see separate listing here
Ontario Works (OW)
Provides temporary financial assistance to people who are returning to the workforce
- for Ontario residents in financial need who are committed to finding and keeping a job
- for more information, see separate listing here
Visit Website
One-stop service delivery for a wide range of federal programs and services includes: All Canadians
- apprenticeship grants
- benefits finder
- job bank
- labour market information
- passport application
- passport receiving agent service
- Social Insurance Number (SIN) application
Employers and organizations
- funding programs
- hiring foreign workers
- human resource management
- Record of Employment (ROE)
Families and children
- Canada Child Benefit
- Canada Pension Plan children's benefits
- Canada Pension Plan death benefit
- Canada Pension Plan survivor's pension
- Employment Insurance family supplement
- Employment Insurance maternity and parental benefits
- Employment Insurance special benefits for parents of critically ill children
Labour and workplace information
- labour standards
- occupational health and safety
- wage earner protection program
- workplace equity
Newcomers to Canada
- foreign credentials referral
People with disabilities
- Canada Pension Plan disability benefits
- opportunities fund for people with disabilities
Seniors
- Allowance program
- Allowance for the Survivor program
- Canada Pension Plan retirement pension
- Canadian government annuities
- Guaranteed Income Supplement (GIS)
- international benefits
- Old Age Security (OAS)
Veterans
- Veterans Affairs Canada
Workers
- Canadian forces recruitment awareness
- Employment Insurance regular benefits
- Employment Insurance sickness benefits
- Royal Canadian Mounted Police (RCMP) recruitment awareness
Youth and Students
- Canada Pension Plan Disability (18-25 years of age)
- Canada Pension Plan Survivors (18-25 years of age)
- Canada Summer Jobs (CSJ)
- career focus
- job search assistance
- Skills Link
Visit Website
One-stop service delivery for a wide range of federal programs and services includes: All Canadians
- apprenticeship grants
- benefits finder
- job bank
- labour market information
- passport application
- passport receiving agent service
- Social Insurance Number (SIN) application
Employers and organizations
- funding programs
- hiring foreign workers
- human resource management
- Record of Employment (ROE)
Families and children
- Canada Child Benefit
- Canada Pension Plan children's benefits
- Canada Pension Plan death benefit
- Canada Pension Plan survivor's pension
- Employment Insurance family supplement
- Employment Insurance maternity and parental benefits
- Employment Insurance special benefits for parents of critically ill children
Labour and workplace information
- labour standards
- occupational health and safety
- wage earner protection program
- workplace equity
Newcomers to Canada
- foreign credentials referral
People with disabilities
- Canada Pension Plan disability benefits
- opportunities fund for people with disabilities
Seniors
- Allowance program
- Allowance for the Survivor program
- Canada Pension Plan retirement pension
- Canadian government annuities
- Guaranteed Income Supplement (GIS)
- international benefits
- Old Age Security (OAS)
Veterans
- Veterans Affairs Canada
Workers
- Canadian forces recruitment awareness
- Employment Insurance regular benefits
- Employment Insurance sickness benefits
- Royal Canadian Mounted Police (RCMP) recruitment awareness
Youth and Students
- Canada Pension Plan Disability (18-25 years of age)
- Canada Pension Plan Survivors (18-25 years of age)
- Canada Summer Jobs (CSJ)
- career focus
- job search assistance
- Skills Link
Barrie, ON, L4N 0C2 (56km)
- connect injured workers with consultations to assist with addressing Workplace Safety and Insurance Board (WSIB) issues
- meet monthly
- peer support
- engage in political action seeking justice for injured workers
- member of Ontario Network of Injured Workers
Visit Website
One-stop service delivery for a wide range of federal programs and services includes:
All Canadians
- apprenticeship grants
- benefits finder
- job bank
- labour market information
- passport application
- Social Insurance Number (SIN) application
Employers and organizations
- funding programs
- hiring foreign workers
- human resource management
- Record of Employment (ROE)
Families and children
- Canada Child Benefit
- Canada Pension Plan children's benefits
- Canada Pension Plan death benefit
- Canada Pension Plan survivor's pension
- Employment Insurance family supplement
- Employment Insurance maternity and parental benefits
- Employment Insurance special benefits for parents of critically ill children
Labour and workplace information
- labour standards
- occupational health and safety
- wage earner protection program
- workplace equity
Newcomers to Canada
- foreign credentials referral
People with disabilities
- Canada Pension Plan disability benefits
- opportunities fund for people with disabilities
Seniors
- Allowance program
- Allowance for the Survivor program
- Canada Pension Plan retirement pension
- Canadian government annuities
- Guaranteed Income Supplement (GIS)
- international benefits
- Old Age Security (OAS)
Veterans
- Veterans Affairs Canada
Workers
- Canadian forces recruitment awareness
- Employment Insurance regular benefits
- Employment Insurance sickness benefits
- Royal Canadian Mounted Police (RCMP) recruitment awareness
Youth and Students
- Canada Pension Plan Disability (18-25 years of age)
- Canada Pension Plan Survivors (18-25 years of age)
- Canada Summer Jobs (CSJ)
- career focus
- job search assistance
- Skills Link
Office: 1-800-622-6232
Visit Website
Service
- for online service go to Canada.ca/service-canada-home
- for assistance accessing services, complete an online request at Service Request
- for people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm
- for assistance in person, make a request for an appointment by filling out the service request form at Service Request
- Monthly benefit for dependent children of a deceased contributor
- for online service go to Canada.ca/service-canada-home
- for assistance accessing services, complete an online request at Service Request
- for people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm
- for assistance in person, make a request for an appointment by filling out the service request form at Service Request
- amount of death benefit for all eligible contributors is a flat rate of $2,500
- for online service go to Canada.ca/service-canada-home
- for assistance accessing services, complete an online request at Service Request
- for people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm
- for assistance in person, make a request for an appointment by filling out the service request form at Service Request
- who have a low income
- who are living in Canada
- spouse or common-law partner is deceased
- allowance continues until the recipient turns 65, remarries, or begins a new common-law marital relationship
- for online service go to Canada.ca/service-canada-home
- for assistance accessing services, complete an online request at Service Request
- for people who do not have internet access call 1-877-355-2657 Mon-Fri 8:30 am-4 pm
- for assistance in person, make a request for an appointment by filling out the service request form at Service Request
A one-time, lump-sum payment to the estate on behalf of a deceased Canada Pension Plan (CPP) contributor.
If an estate exists the executor should apply for the benefit within 60 days of the date of death. If no estate exists or if the executor does not apply, payment may be made to: the person or institution responsible for paying funeral expenses, the surviving spouse or common-law partner of the deceased, the next-of-kin of the deceased.
Individuals who are eligible for this benefit may also be eligible for the Surviving Child's Benefit or the Survivor's Pension which both offer monthly payments to children, spouses, and common-law partners of deceased CPP contributors.
Old Age Security (OAS) is a monthly benefit, the amount determined by how ong the person receiving the benefit has lived in Canada. It is considered taxable income.
Guaranteed Income Supplement (GIS) is a supplement added monthly to Old Age Security for those with limited or no income. It must be re-applied for annually, and is not payable outside Canada beyond a period of 6 months regardless of how long the person lived in Canada.
Allowance is a monthly allowance for spouses 60-64 years old of Old Age Security pensioners receiving Guaranteed Income Supplement. It is based on the combined income of the couple.
Allowance for the Survivor is a monthly allowance for widowed spouses 60-64 years of age, who have not remarried or entered a common-law relationship. It is based on limited or no income.
Services include:
- educational seminars and workshops
- guest speakers
- information on current and pending legislation
- private consultation
- assistance with completing forms
- monthly peer support meetings
- information on injured workers' rights
- learning how to cope with injuries
- promotes health, safety, and security of injured workers
- advice on dealing with workers' compensation system
- public education about workers' compensation issues
