Searching for Crisis Lines

COVID19 Virtual support available, visit www.gatoronto.ca/phone-meetings for hours and access codes

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Regular group meetings for men and women who desire to stop gambling

Gam-Anon
Mutual aid and support for spouse, family or close friends of compulsive gamblers, online meeting schedule available for locations in Ontario

Telephone and chat, crisis and non-crisis peer support from recovery perspective, provided by individuals with lived experience of mental health and/or addiction challenges, and/or trauma

Warm Line cannot be reached from blocked/unknown numbers

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Short term, crisis and transitional supports and service planning

• specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
• residential safe beds in high support settings, maximum 30 day stay
• centralized telephone access for immediate consultation with network staff
• on-site consultation and support from in-home, day program, and residential service network staff
• time limited staffing support in social service settings

Collaboration of 35 partner agencies

Toronto military family resources centre, including information and referral, community integration, counselling and crisis support, stress management and deployment support, self help groups, and personal development such as second language training and employment assistance

• child, youth and parenting support programs
• licensed child care and preschool program for children birth-5 years
• volunteer services
• workshops

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Benefits Navigator online questionnaire to help determine eligibility for services and benefits

Financial assistance

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

Veterans Independence Program
Assistance with the cost of home care services

Last Post Fund
Funeral and burial program, see separate listing

Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care

VAC Assistance Service
24 hour crisis line, and short-term problem solving with mental health professionals

Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families

Veterans Housing Navigation Team, 416-869-3619
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)

Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades

Counselling, crisis intervention, and support programs, including anger management and conflict resolution, and counselling education and volunteer training

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to appropriate emergency services
• individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis; also available virtually (Zoom) and by email

In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Health Programs
Health promotion and support

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Children's Programs
Includes homework club, early learning programs for kindergarten to grade 6, and summer camp

Parenting Programs
Parenting skills workshops, including parent and child activities, early years development, and separate programs for mothers and fathers

Seniors Programs
Includes reassurance, counselling, visitation, and outreach services

• English café
• recreation including singing, art and digital storytelling classes
• online virtual seminars

Youth Programs
Employment seminars, career development, leadership training, life skills workshops, and mentoring

• 2-weeks summer volunteering retreat (August)
• tobacco-free campaign program
• facilitation skills workshop
• recreational activities including Expressive Arts workshops

Health education and promotion, mental health treatment and counselling, violence prevention, outreach and awareness

• diabetes, hypertension, heart disease prevention programs
• court mandated treatment including individual and group counselling for impaired driving, violence, anger management
• HIV/AIDS support and counselling, and sexual health promotion
• LGBTQ health and welfare programs
• education, recreation and support programs for seniors
• education and life skills programs for women and youth
• counselling, support and housing help for individuals who are homeless

SACHSS Distress Helpline, 437-254-2794, 647-523-6380, 416-863-0511
Telephone support for emotional or mental health issues, including depression

Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management

• support for families affected by a loved one's substance use and mental health issues
• prevention supports

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress

Benefits Navigator online questionnaire to help determine eligibility for services and benefits

Financial assistance

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

Veterans Independence Program
Assistance with the cost of home care services

Last Post Fund
Funeral and burial program, see separate listing

Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care

VAC Assistance Service
24 hour crisis line and short-term problem solving with mental health professionals

Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families

Veterans Housing Navigation Team, 416-869-3619
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)

Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

• information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline -- 1-833-900-1010

Refugee claims -- forms available on website and may be submitted online

For any application, appointments may be offered at

• 325 Milner Ave, Suite 200, Scarborough
• 3085 Glen Erin Drive, Mississauga
• 5343 Dundas St W, Ste 105, Etobicoke

Telephone, email and/or video counselling available; limited in-person appointments available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation
in-person appointments available on limited basis, contact for information

Virtual walk-in counselling
For youth, adults, couples and families, on first come, first served basis

• accessed once per month
• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practicing mindfulness, parenting and 2SLGBTQ+ issues

• language-specific groups offered in the community
• check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Andrew, 905-883-6572 ext 151

Provides representation, leadership and support to 37 hospital-based sexual assault and domestic violence treatment centres collaboration in research, education and training activities to establish standardization in service provision

Information on health options and centre locations for victims/survivors of violence

• direct services for victims/survivors provided by member centres
• online training modules for service providers
• resource library

Service Navigatation Line: 24-hour telephone line available to assist victims/survivors and service providers with service navigation; call 1-855-628-7283

Find a Centre: online searchable directoryof sexual assault/domestic violence centres in Ontario; map available to download; click to find a or click to find a Sexual Assault / Domestic Violence Treatment Centre

Crisis response in the home or other community setting

• telephone crisis line
• crisis de-escalation and support
• safety and crisis planning
• mental health assessments, referrals to community resources
• brief psychotherapy

Immediate crisis response, intervention and safety services, on site and by telephone

High Risk Support Services
Case management for high risk victims of domestic violence, stalking and sexual assault, includes in-depth safety planning at client's residence or other location of her/his choice, short and long-term goals assessment, linking/referrals to community and government services, case coordination, advocacy and counselling, and assistance completing Victim Quick Response Program (VQRP+) applications

Enhanced Services
Short-term intensive assistance including case management and coordination, advocacy, links to community services, prevention, system navigation for vulnerable clients

• Safety Planning Booklet available online in a variety of languages
• Victim Crisis Assistance Ontario and Victim Quick Response Program(see separate listing)

Neighbourhood Victim Advocacy Program - Exit Route
Intensive case management, advocacy and crisis intervention in designated communities for victims of crime and sudden tragedies in designated communities

• includes Toronto Police Service divisions 14, 23, 31, 43, 51

TEAR (Teens Ending Abusive Relationships), tear@victimservicestoronto.com
Violence prevention through education programs and workshops

• Youth Leadership Program recruitment and training to promote healthy relationships and raise awareness about abusive and harmful relationships
• #TEARtalk weekly Twitter chat run by TEAR Youth Leaders

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Trauma Dog Program
Certified trauma and handler team provide comfort to young victims of crime and sudden tragedy

• priority to children and youth
• available to clients of Victim Services Toronto

Volunteer Program
Recruits, trains and engages volunteers, opportunities include:

• Victim Crisis Response
• interpreting
• fundraising
• outreach

Volunteer and student placement application available online or email info@victimservicestoronto.com

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services, 416-204-7037
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free wifi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually -- telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program --in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services

• individual support and self help group
• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas

• retirement groups
• seniors self help groups
• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older

• drop-in centre, friendship groups, interest classes, outings

Telephone and text suicide prevention and support, and online resources, including listings of local helplines and crisis resources across Canada

COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

• information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline -- 1-833-900-1010

Refugee claims -- forms available on website and may be submitted online

For any application, appointments may be offered at

• 325 Milner Ave, Suite 200, Scarborough
• 3085 Glen Erin Drive, Mississauga
• 5343 Dundas St W, Ste 105, Etobicoke

Created by youth, 100% volunteer based, dedicated to providing resources and support for all Canadians affected by bullying. Provides a 24/7 toll free telephone support service. Offers information, help and support to victims, perpetrators, bystanders, parents, school staff and the community.

Presentations on Bullying, mostly virtual.

Support, referrals, advocacy

• primary care
• family support
• HIV/AIDS education and prevention including distribution of male and female condoms, lubricant and Aboriginal resource material
• needle exchange and harm reduction materials
• same sex domestic violence information and referral
• care teams and caregiver training
• counselling for all ages
• social events
• free Internet access
• volunteer opportunities
• cultural programming

2-Spirit Mental Health Crisis Line -- Indigenous specific mental health crisis support line

Part of the Indigenous led Crisis Response Pilot -- responds to mental health related crisis and wellness checks for individuals, in partnership with ENAGB and PQWCHC