Searching for ID (identification)

Confidential number that is needed to work in Canada or to have access to government programs and services

• number may be collected by institutions where interest or incomes are earned, such as banks, credit unions, trust companies
• legislated users include employers, Canada Pension Plan, Old Age Security, Employment Insurance, Veterans Affairs, Canada Student Loan program

Program of Employment and Social Development Canada, delivered by Service Canada

One-stop service delivery for a wide range of federal programs and services

• labour market information
• information and referral on Employment Insurance, Social Insurance Numbers, Canada Pension Plan, Old Age Security, Veterans benefits, Apprenticeship Incentive Grant, Canada Education Savings Grant and others
• some Service Canada locations are passport receiving agents

For details on all federal and provincial benefits see Canada Benefits directory

For local Service Canada Centres see separate entries or office locator

COVID 19 -- Ontarians are urged to complete transactions online where possible

Some ServiceOntario may be operating on reduced hours:
View ServiceOntario locations, hours and contact https://www.ontario.ca/locations/serviceontario#T-locations

Ontario Business Registry - Suite of business transactions, including

• business registrations
• incorporations and licensing
• dissolving a business
• updating information
• online forms
• available online 24 hours a day, 7 days a week
• for more information https://www.ontario.ca/page/ontario-business-registry

Access to a wide range of Ontario government services and information:

Counter services

• driver/vehicle, health card and Ontario photo ID card services
• may also offer birth, death and marriage certificates, business registrations, fishing and hunting licences, Employment Standards claims, and other services

Online services

• address changes
• health card renewals
• licence plate and drivers' licence renewals
• birth, death and marriage certificate applications

Accessible formats and communication supports, including sign language interpretation, available on request: contact ahead

See also: details on all Ontario benefit and tax credit programs https://www.ontario.ca/page/tax-credits-and-benefits-people

Info-GO - Government of Ontario employee and organization directory https://www.infogo.gov.on.ca/infogo/home.html

COVID-19 -- Service Canada Centres and Service Canada Passport Offices may have modified walk-in services -- check ahead; appointments for in-person services may be available -- inquire

Some passport services have been reduced or continue to be unavailable during the COVID 19 pandemic -- for more information CLICK HERE

The eligibility period for Canadian passport renewals has been extended -- you may have extra time to renew
If you do not need your passport urgently, please wait for normal service to resume

Beginning July 31, 2020, Canadians can apply for a passport by mail and by appointment for travel in less than 30 days -- for more information CLICK HERE

Travel restrictions are in place

Dual citizens require a valid Canadian passport or special authorization to board their flights

Passport Help Centre CLICK HERE

To find a passport office near you CLICK HERE

Bon Voyage, But -- free booklet with essential information for Canadian travelers ; electronic or print format available

Provides information on services on reserves such as education, housing, community infrastructure and social support

• administers the Indian Act
• provides registration services and information on Treaty and Status rights
• Certificates of Indian Status (Status Cards)

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services, 416-204-7037
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free wifi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank

COVID19 -- all appointments by phone or video chat, no in-person services; call for appointment

Citizenship, Immigration and Refugee Services

• assistance with applications for citizenship, passports and protected person travel documents
• help with spouse, common-law partner and child sponsorship applications
• refugee system navigation and related procedures such as work/study permits, permanent resident applications as protected person/Convention refugee
• assistance with applications to become permanent resident based on Humanitarian and Compassionate (H&C) grounds
• help with permanent resident card and other Canadian identification forms
• assistance with study permit renewal and work permit applications for international students; information about pathway to become permanent residents
• help for migrant workers such as work permit assistance for vulnerable people

Online English classes and conversation circles

Community Resources

• assessment, information and referral to food programs, clothing and furniture banks, employment centres, schools and education resources, health centres
• assistance with applications for government programs such as Ontario Works, Employment Insurance, Legal Aid, transitional and subsidized housing

Spiritual Care

• provided through chaplain - referral and resources for religious communities, one-on-one spiritual counselling, and for ceremonies such as weddings, funerals and blessings

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Appointments required or recommended for in-person service -- check ahead; complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE


LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Fish and Wildlife

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

Forms and Official Documents

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

Taxes

• information and forms for filings, payments

COVID19 Building closed to the public, all non-essential services suspended; mental health and justice case management available

• Friends Community Meal Program, takeout food only Mon-Fri 10 am-4:30 pm; take out dinner Mon-Fri 4 pm-5 pm
• access to telephone, washrooms Mon-Fri 2:30 pm-4 pm
• PAID Clinic Thu 1:30 pm-3:30 pm, assistance with ID on first come, first served basis
• visit Fred Victor website for details on available services

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Drop-in services, including information and referral, counselling and advocacy

• access to ID clinic
• access to food, clothing and phones
• mental health and justice workers
• harm reduction equipment and support
• Fair Change Legal Clinic
• seasonal income tax preparation
• creative arts programs and outings
• community garden

Member agency of Toronto Drop-in Network (TDIN)

COVID19 129 Peter St referral centre open for walk-in service; clients needing a shelter referral call Central Intake Mon-Sun 24 hours at 416-338-4766 or toll free at 3-1-1 or 1-877-338-3398 (nearest payphone located at Queen St W and Bathurst St)

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Street outreach, housing assistance, referrals to shelter system and respite, and ID clinic for individuals who are homeless, living on the street or street involved

Housing Walk-in Services

• assistance in accessing permanent housing
• individual plan development and intense ongoing advocacy
• assists with obtaining social assistance
• accompaniment to appointments including social assistance, housing, health care, legal consultation
• landlords recruitment
• rent negotiations assistance
• arranges long term supports for tenants and landlords
• Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process

Street Respite Services

• 24 hour drop-in with access to showers and snacks
• laundry 9 am-10 pm
• capacity 8

Walk-in Homeless Shelter Referral Service

• phone available to walk-in clients for self referral to shelter system

Homeless shelter services, including counselling and case management, addiction support services, employment and housing assistance, clothing room, ID clinic, meals

• capacity 288
• short or long stay
• chapel services

COVID19 Telephone or video conferencing available for most services; no in-person services; contact for information

Supports include counselling, referrals, ID replacement assistance, training and employment program, outreach and seminars

Delivery of food assistance available, call for information

COVID19 -- Services offered:

• harm reduction supplies
• ID Safe
• Overdose Prevention Site
• mental health case management for existing clients
• nursing clinic for urgent issues/wound care

Visit website or call before going for updates


Nursing Clinics

• primary care nursing with onsite and outreach clinics
• service provided by registered nurses or nurse practitioners
• no Ontario Health Insurance required
• call or visit website for hours and locations

Walk-in Services

• personal and feminine hygiene supplies
• safer sex supplies
• socks and underwear, sleeping bags (and gloves, toques, long-johns, during fall and winter)
• information and referral
• access to telephone and fax

Harm Reduction

• safe injection and crack smoking kits
• volunteer kit making
• community outreach
• weekly drop-in

Overdose Prevention Site -- Monday-Friday 10 am-4 pm

Identification Replacement -- assistance with replacing birth certificates, Records of Landing (Verification of Status), health cards or marriage and death certificates

ID Safe -- identification storage facility and secure mail service

Community Health Program -- for homeless and under housed persons with mental health issues needing support and crisis intervention

COVID19 Modified services via phone, email, video calling, or screened on-site services by appointment with enhanced safety protocols

Health Centre
Nurses or nurse practitioners available for phone consultations and referrals, or by appointment; urgent psychiatry visits can be arranged; call 416-929-9614 ext 2238 or email healthcentre@ysm.ca

Mental Health Services
Telephone counselling by appointment, call Nazreth 416-929-9614 ext 2269 or email nmebrahtu@ysm.ca

Nursery
Appointments available for supplies for young families in need; current registered families may receive a 2 week supply of child supplies, to coordinate pick up call Ruth 416-929-9614 ext 2232 or email rroblin@ysm.ca

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Health Services
Including primary medical care, dental care, check ups, lab tests (including HIV testing), referrals, and ID replacement; no Ontario Health Insurance or identification required; child care available

• access to diapers, formula, baby food
• birth control, pregnancy tests
• prenatal care, perinatal services
• prenatal and parenting classes
• immunization
• optometry, eye glasses
• chiropractor, physiotherapist, naturopath, psychiatrist
• addictions counselling
• traditional Chinese medicine
• foot care, socks and shoes
• health education and counselling on health issues

COVID19 Modified services and enhanced screening; for information on drop-in hours, services and safety measures, call 416-929-9614 ext 2200, or visit Evergreen Centre website

Drop in Mon-Fri 12 noon-5 pm

• meals to go, coffee, snacks and bottled water
• staff can assist with clothes, hygiene supplies, sleeping bags, warm wear
• staff can also coordinate housing support or mental health appointments
• closed only on statutory holidays

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Drop-in centre

• hot meals
• informal and formal counselling
• access to emergency clothing, nursery
• referrals and advocacy
• legal advice
• ID clinic
• other specialized programs, including employment assistance (see separate listing)

Member agency of Toronto Drop-in Network (TDIN)

COVID19 -- Shelter open

• clothing bank open, accepting donations placed in clear plastic bags, drop off only no pick up services

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Men's Ministry -- overnight shelter

• including breakfast, lunch and supper, clothing, counselling, support groups
• laundry and shower facilities -- call for times
• seasonal income tax clinic available upon request
• outings, games
• Bible discussion group -- call for times

Children and youth -- after school clubs, summer camp at Caledon, licensed child care centre -- see separate entry

Member agency of Toronto Drop-in Network (TDIN)

Access to wide range of Ontario government services and information

• For ServiceOntario locations, hours and contact CLICK HERE
• For Service Finder page CLICK HERE
• For Guide to programs and services for seniors in Ontario CLICK HERE

Counter services - services may vary from site to site but most include

• driver/vehicle services
• health card services

Larger sites may also offer

• birth, death and marriage certificates
• Ontario photo card for non-drivers
• business registrations
• fishing and hunting licences
• Employment Standards claims, and other services

Online services - many services such as

• address changes
• license plate renewals
• birth, death and marriage certificate applications also available online

For details on all Ontario benefit and tax credit programs see Ontario Benefits Directory

Drop-in crisis centre includes addiction and mental health case management and crisis intervention, medical clinic, Happy Feet clinic

• hot take-away meal Wednesday and Friday 4 pm, Saturday 3 pm, and every other Tuesday 4 pm
• resource access: telephone, ID clinic, Monday 10 am-12:30 pm
• Women's Social Club Tuesday 1 pm-4 pm
• recreation and craft activities, yoga, self-care workshops
• outreach services including substance abuse support
• liaison with other community agencies and government services

Community-based prisoner health and harm reduction organization that provides support, education and advocacy to prisoners and ex-prisoners

• system advocacy
• counselling in person or by telephone (collect calls accepted from prisoners across Canada)
• prevention education for prisoners, ex-prisoners, correctional staff
• needle exchange
• assistance in accessing community supports, social services, housing, medical care
• ID clinic

Helps homeless people replace lost, stolen or damaged identification such as health cards, birth certificates, record of landing documents and social insurance number cards

COVID19 Takeout meals for breakfast and lunch available at door Mon, Fri 9 am-10 am, 12 noon-1 pm, and Tue, Thu 12 noon-1 pm; Meat (100% Halal) and Vegetarian options usually available

• all non-essential programs at drop-in closed
• call, email, or visit Fred Victor website for details on available services

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Community centre, including the following programs:

Regent Park Community Food Centre
Includes drop-in and community meal programs; in partnership with Community Food Centres Canada

• food action programs such as food skills community kitchen and community garden
• housing support and affordable housing advocacy
• community advocacy training and support
• community development and social enterprise partnerships

Drop-in and community meal programs:

• breakfast, lunch and supper (see Hours for schedule)
• shower and laundry facilities
• food skills workshops
• life skills
• recreation and social opportunities
• telephone for local calls
• PAID Clinic assistance with ID on first come, first served basis
• Information and Referral to other community programs

Housing Program
Supports include assistance in finding and maintaining affordable housing and tenant and landlord relationship assistance

• information and referral
• 40 Oaks Housing affordable housing residence

Housing Connections (see separate listing) Community Partner offering assistance with housing search and application process, appointment required

Member agency of Toronto Drop-in Network (TDIN)

Community health centre

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• anonymous HIV testing
• diabetes education program
• 24-hour medical hot-line
• immunization
• free diagnostic and specialist services for uninsured immigrants without legal status

French Social/Medical Interpreter Service

• interpretation in hospitals, clinics or doctors' offices
• homeless outreach and intervention
• assistance in obtaining identification
• advice on obtaining social assistance through Ontario Works

HIV/AIDS program

• case management
• anonymous HIV testing
• accompaniment
• information and referral on housing, income supports, employment and legal issues
• prevention, education and advocacy
• Afro-Caribbean forum last Friday of each month
• servicevihsida@centrefranco.org

Community Health Promotion Services

• health promotion workshops
• African suppers to discuss health and HIV-AIDS prevention
• peer-facilitated HIV-AIDS education
• volunteer opportunities
• Christmas basket program for disadvantaged families

Identification clinic for individuals looking to replace or obtain legal Canadian identifications, including social insurance number, birth certificate, and record of landing * in partnership with Street Health