Searching for Rent And Housing Assistance Programs

Information and referral for City of Toronto services and programs

For Animals and Pets, including Animal Enforcement and Assistance CLICK HERE
BusinessTO Support Centre -- CLICK HERE

For Bylaw Enforcement CLICK HERE

For Cool Spaces Near You CLICK HERE

Emergency Energy Fund -- financial assistance for low income residents with energy disconnections due to late payment of bills

• call Neighbourhood Information Post at 647-727-8988 or for more information CLICK HERE

For information on Emergency Preparedness and Public Safety Alerts CLICK HERE

For Financial and Employment Support CLICK HERE

For Garbage and Recycling CLICK HERE

For Graffiti and Postering bylaw information CLICK HERE

For information on Grants, Incentives and Rebates CLICK HERE

Hardship Fund -- for low income residents who are not receiving social assistance

• help with health-related expenses such as eyeglasses, emergency dental work, medication, walkers
• call 416-338-8888 or CLICK HERE

For Low or No Heat or other vital services (hydro, gas, water) in rental units CLICK HERE

Home Energy Loan Program -- low-interest loans to homeowners for energy retrofits

• loan is repaid through installments on the property tax bill
• call 416-392-1826 or CLICK HERE

For information on Marriage licenses CLICK HERE

Newcomer Service Kiosks -- information and referral to interpretation and translation services, employment training, community services, schools, health care

• locations throughout Toronto
• call 416-338-0688

For Noise Bylaw CLICK HERE
For Property Standards bylaw CLICK HERE
For Property Taxes and Utilities CLICK HERE
Property tax and water bill relief programs -- for low-income seniors and low-income people with disabilities

• call 311 Tax Utility Inquiry Line

For Roads and Road Maintenance
Sidewalk snow removal -- City crews start clearing all public sidewalks when the snow is 2 cm deep and the snow has stopped falling, or when icy conditions dictate
For Streets, Parking and Transportation CLICK HERE
For Trees issues CLICK HERE
For Water issues CLICK HERE
For Winter Services CLICK HERE

For the City's Winter plan for those experiencing homelessness CLICK HERE

Safe City Program - first aid and CPR (cardiopulmonary resuscitation/defibrillation) training available from Toronto Paramedic Services CLICK HERE

Service and Benefit Finder Tool CLICK HERE

Click here for changes to City services during the COVID-19 pandemic

For information on Community Councils, Mayor and City Councillors see separate entries

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Provides direct monthly benefit payment to eligible households to help pay their rent

Benefit payments are:

• portable - benefits may be received even if moved to another address
• based on household income and local market rent

Households who are approved for this program must consent to be removed from the social housing waiting list

Deliver various programs and services for Metis people * education & training, healing & wellness, intergovernmental relations, lands, resources & consultations

Education and Training - Offer a range of supports and services for the educational success of all Métis across Ontario beginning in early childhood, continuing through elementary school, middle school, and high school through to post-secondary education and into adulthood

Healing and Wellness - Facilitates and coordinates programs, services, and activities to address the holistic needs of Métis people in Ontario at the provincial, regional, and local levels

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 --to report allegations of fraudulent collection of Ontario Works assistance

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca-- to report suspected cases of social assistance fraud

Community support

• community information and referral
• assistance in filling out government and housing forms, call for information
• income tax clinic
• phone and mail registry service
• computer, Internet and email access
• online resource directory
• case management
• advocacy
• peer-supported community events/festivals and hobby groups

Housing Trusteeship Services
Money management services to help clients pay rent on time

• financial literacy skills
• landlord and tenant mediation
• follow-up support and community links

Toronto Rent Bank, 416-397-7368
Grants to low-income households who are in rental arrears or need to move into more suitable housing

• Neighbourhood Information Post program coordinating agency

Energy Assistance Programs
Financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support

Assistance with applications for OESP (Ontario Electricity Support Program); monthly credit applied to electricity bill for eligible customers based on household income and size

Member agency of Toronto Drop-in Network (TDIN)

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business


Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca-- to report suspected cases of social assistance fraud

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Housing Help Centre includes assistance in housing search, applying for subsidized housing, education on tenant rights and eviction prevention services

Toronto Rent Bank Access Centre
Interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• outreach, tenancy support for landlord and tenant mediation, eviction prevention, housing stabilization and tenant education sessions

Ontario Electricity Support Program​
Access centre for assistance with applications

LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto

• assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327; Enbridge 2023 LEAP funding depleted, customers can re-apply 2 Jan 2024

Streets to Homes Follow up Program
Follow-up case management services for individuals recently housed by the City

Satellite Housing Access and Tenancy Support offices:

East York Community Centre, 1081 1/2 Pape Ave
Beaches Employment and Social Services Office, 1631 Queen St E
Toronto Public Library, Dawes Road Branch, 416 Dawes Rd
Scarborough Village Employment and Social Services, 3660 Kingston Rd

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Seniors Program

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Youth Drop-in Centre

COVID19 -- Many services continue to be available to clients by phone (and if necessary, as determined by the Unison provider/staff, in person); call 416-653-5400 for more information

• Legal Services: phone only, 416-653-5400 ext. 1244
• Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
• Harm Reduction: phone only, 647-999-3094

Community Health Centre

• health services, health promotion
• community services and community development
• Ontario Health Insurance NOT required for general services

Health Services

• family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
• individual and sexuality counselling, treatment of sexually transmitted diseases
• counselling and case management
• dietitian
• podiatry clinic

Health Promotion

• breastfeeding clinic
• child and parenting programs, including Spanish-speaking groups
• Diabetes Education Centre
• harm reduction programs
• seniors programs
• Toronto Public Health dental clinic
• women's programs
• youth programs

Community Services

• Adult Protective Service program for adults with developmental disabilities
• community kitchen

Housing Help Centre

• client advocacy, crisis referral to shelters
• eviction prevention, information and referral
• housing search
• landlord outreach, negotiation with landlords
• Housing Connections Access Centre, Share the Warmth
• other Home Services -- Rent Bank and Streets to Homes Follow-up Services

Access Centre for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support

For help with Enbridge Gas bills, call 1-855-487-5327

As of November 8 office is temporarily closed to in-person services due to renovations. In-person services have been moved to Dufferin Office. Phone and online services still available

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Implements housing policies of UJA Federation of Greater Toronto * education * project sponsorship * housing research * management of community-held projects * development consulting for Jewish community-based affordable housing projects * property managment services -- Avenel Non-Profit, Mutually Assisting Residential Community (Project MARC), Micah Homes Non-Profit Housing Corporation (Plaut Manor), Moshav Noam Housing Co-operative



Rental Assistance Program or Azrieli Program for Holocaust Survivors -- for low income members of the Jewish community, call or use form on website

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- ​automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder --personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Income Supports:

Health benefits -- prescription drugs,,dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

As of October 16 office is temporarily closed to in-person services due to renovations. In-person services have been moved to Scarborough Village Office. Phone and online services still available.

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- ​to report allegations of fraudulent collection of Ontario Works assistance

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud

Housing Services

• housing counselling
• information and referral
• matches tenants with landlords, eviction prevention, landlord outreach and recruitment, housing listings

MyAccesstoHousingTO (Housing Connections, see separate entry) Community Partner -- assistance with housing search and application process

Rent Bank access centre -- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• must have legal status in Canada and meet income requirements
• clients of Ontario Works and Ontario Disability Support Program may be eligible
• landlord and tenant mediation
• money management advice
• follow-up search assistance and community referrals
• also interest-free loans for first and last month's rent deposit to move into more affordable housing

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca-- to report suspected cases of social assistance fraud