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Web-based, distance learning option for Ministry-funded Literacy and Basic Skills (LBS) program
Helps individuals upgrade their skills and reach goals related to:

• Employment
• Apprenticeship
• Secondary school
• Postsecondary programs
• Personal Independence

Designated LBS service providers deliver e-Channel distance learning programs, including specialized services available to Aboriginal, Francophone and deaf, deaf-blind and hard of hearing adults:

Anglophone (English speakers)

• The Learning Hub

Indigenous

• Sioux-Hudson Literacy Council, Good Learning Anywhere (GLA)

Francophone (French speakers)

• Coalition ontarienne de formation des adultes

Deaf and Hard of Hearing

• Deaf Learn Now -- online instruction in American Sign Language

Academic and Career Entrance (ACE) Program -- College Sector Committee,

• Students needing to meet admission requirements for specific apprenticeship and postsecondary programs may wish to complete the Academic & Career Entrance (ACE) Program, available at many colleges and also available online

Learners may complete training in a fully remote environment or with a combination of
online and in-person training.

Phone line offering access and referrals to community support to help keep seniors and vulnerable people home and out of hospital * services can include: respite care/personal support, transportation to medical appointments, grocery shopping / medication delivery, case management/care coordination, meals on wheels

Partnership with Scarborough Centre for Healthy Communities (SCHC), Senior Persons Living Connected (SPLC), and TransCare Community Support Services

Services for seniors 65 years and older

• supportive and crisis counseling
• emotional support for loneliness and isolation
• short-term crisis management and referral
• service in-person (through COSS) if necessary (see separate listing)
• supportive counselling over the phone, risk assessments, crisis de-escalation and triage to COSS (Crisis Outreach Service for Seniors) and behaviour supports

Information and referral for support services including:

• adult day programs for frail seniors or those with dementias, case management, congregate dining, crisis support, foot care, home assistance, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, social contact, transportation
• intensive case management
• mental health and addictions support

A partnership between Toronto Central Local Health Integration Network (LHIN), WoodGreen Community Services and Les Centres d'Accueil Heritage

Services focused on helping the child or youth with a diagnosis of an autism spectrum disorder and their families learn and build skills * services can be received directly through the regional service provider or families can receive funding to work with another service provider

Family Services and Training -- enrolled families receive information and training within their community * may include workshops, seminars, consultations and information about autism spectrum disorders, and Ontario Autism Program

Evidence Based Behavioural Services -- assist with social skills and functional skills development * works to discourage challenging behaviours * also works with families to help support their child's development * clinical assessment and individualized services

Family Support Worker -- assigned to families upon enrolment in program * develops Family Service Plan to help ensure services are goal-centred * support and information for families

COVID19 -- Service available; check Facebook page for updates

• association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters
• professional development and networking opportunities
• acts as advisor to service providers, public education and advocacy
• for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory

Information and referral

• online request system providing access to meals, groceries, medicine and other essentials for isolated, low-income seniors and people with disabilities and chronic medical conditions

Capacity Builders, www.capacitybuilders.ca -- training for personal support worker and leadership training for nonprofit agencies in Ontario

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca -- to report suspected cases of social assistance fraud

Health care services offered at home, at school, and in the community, as well as access to supported living programs and long-term care * care coordinators work with people in the community or leaving the hospital to determine what help is needed and arrange for care

Services may include:

• nursing
• nurse practitioner
• personal support
• physiotherapy and occupational therapy
• speech and language therapy
• social work
• nutrition and food counseling (dietitians)
• palliative care
• medical supplies and equipment
• access to long-term care homes
• access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
• health support in the school
• specialized services for people living with specific health conditions
• referral to other community supports

Information and Referral - thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 - in French

Superior Court of Justice -- responsible for all jury trials and civil cases, some family cases (including divorce, custody, support and property division), some criminal trials (generally of a more serious nature), some appeals

Ontario Court of Justice -- responsible for most criminal trials, all bail and preliminary hearings, young offenders, provincial offences, and some family cases (including adoption, support and custody, and child protection)

Family Court intake personnel available for referral and to assist in preparing court applications and documents 416-327-2064

• mediation program for custody and access issues 416-314-1361
• certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)

Class Proceedings Act allows individuals to bring lawsuits on their own behalf and on behalf of other persons who have suffered a similar wrong, including infringement of Charter rights

• representative plaintiff must have a lawyer -- contingency fee arrangements permitted, or may apply for funding from Class Proceedings Committee of the Law Foundation of Ontario, 416-598-1550

Court Interpretation Unit -- over 100 spoken languages, American Sign Language (ASL) and Langue des signes du Quebec (LSQ)

• 720 Bay St, 3rd Flr, 416-326-6500, mag.interpreterservices@ontario.ca

see branch listings for Court locations

Inpatient and outpatient rehabilitation services

• brain and spinal cord
• cardiovascular
• musculoskeletal and multi system program
• geriatric
• complex continuing care

See separate listings for details

Member of Greater Toronto Area Rehabilitation Network, which provides a searchable database of rehabilitation programs -- Rehab Finder gtarehabfinder.ca

Rehabilitation facility

Inpatient Services

• brain injury rehabilitation
• geriatric rehabilitation and specialized dementia unit
• multisystem rehabilitation
• musculoskeletal rehabilitation
• stroke rehabilitation

Outpatient Services

• acquired brain injury rehabilitation
• cancer rehabilitation
• concussion treatment and research
• falls prevention
• geriatric medicine and psychiatry clinics
• GLA:D Clinic for osteoarthritis
• multiple sclerosis rehabilitation
• musculoskeletal and multisystem rehabilitation
• pain management
• post-COVID rehabilitation
• sleep disorder diagnosis and treatment
• stroke rehabilitation

Dental Service -- for patients with special needs due to a medical condition or trauma

Individual recordings of print material required for school, job support or personal development

COVID-19: Office is open for limited in-person appointments. Support is also being provided to clients and families remotely via Telehealth

Services for children and adults with a diagnosis of Autism Spectrum Disorder (ASD), developmental disabilities and visual impairment, their families and caregivers

Services include:

• Audiology
• Behavior Therapy
• Developmental Therapy
• Medicine
• Nursing
• Occupational Therapy
• Parent/caregiver counseling
• School support program
• Service Coordination
• Speech-Language Pathology

Ontario Autism Program - single point of access to autism services for children and youth * see separate entry

Developmental Services Ontario- Toronto Region - the central access point for indivduals 18 and over to register and apply for funded services * provide information about services and supports * confirm eligiblity to receive MCCSS funded developmental services and supports * complete an application package to assess support needs, and help to connect with available services and supports

Augmentative Communication & Writing Aids Program (ACWA) - Supports and services for people with intellectual disabilities * assess the benefit of assistive devices in order to determine funding eligibility

Autism Spectrum Disorders - Treatment Research and Education for Autism and Developmental Disorders (TRE-ADD) - Comprehensive day treatment program * provide a variety of services for children and youth with autism spectrum disorder and related intellectual and developmental disabilities as well as their families * medical, education, social work and family support to youth with behavioural challenges * TRED-ADD program provide school-based services such as assessment and treatment in partnership with Toronto and Peel school boards * offer brief consultation, assessment and training supports to clients, families, caregivers and professionals

Autism Spetrum Disorders - School Support Program - Provide support and services to local school boards and their staff, and other local community organizations to increase their understanding of autism spectrum disorder and evidence-based approaches such as Applied Behaviour Analysis (ABA) * services include a range of capacity building through educational and training events, supporting the transition from treatment settings to full-time school settings, and targeted resource development that supports identified needs to enter into and succeed in school boards * offer services to community organizations to strengthen their existing approaches to supporting children and youth by offering a range of professional development services

Developmental Disabilities - Blind-Low Vision Early Intervention Program - Early intervention support to young children who have visual impairment to meet the development and communication goals * work collaboratively to help increase families' and parents' understanding of their child's visual impairment to advocate for and support their child's learning from birth to school age

Developmental Disabilities - Infancy and Early Childhood Program - Support children from birth to school entry who have a developmental disability and/or risk of developmental delay * offer home-based programming that support the development and provide education and community information to parents

Developmental Disabilities - Adult Program - Clinic services to adult who have developmental disabilities

Developmental Disabilities - Children and Youth Program - Interdisciplinary services to support children and youth, ages 6 to 18 years, who have a developmental/intellectual disability

Developmental Disabilities - Coordniated Service Planning - A person-centred plan approach allows children and youth's interest and oals to focus decision-making when navigating the programs and services * support children and youth with multiple medical, mental health and/or behaviour challenges needs and who are receiving services from more than one agency across sectors such as medical, mental health, developmental and at school * help to connect to the appropriate services and supports

Developmental Disabilities - Fetal Alcohol Spectrum Disorder (FASD) Clinic - Specialized diagnostic assessment and consultation services to individuals between the ages of 6 - 18 who are suspected of having Fetal Alcohol Spectrum Disorders * provides necessary information to understand the range of effects of prenatal alcohol exposure, including physical, intellectual and neurobehavioural effects

Ontario Autism Program - Single Point of Access - Single point of access for children and youth to be placed on the Ontario Autism Program (OAP) waitlist for autism services * Single Point of Access: 1-833-575-5437

Parents Helping Parents FASD Ontario - Fetal Alcohol Syndrome Disorder (FASD) support for parents helping parents project * a phone support resource provided by Parent Mentors (parents and caregivers of children, youth and adults affected by FASD) prepared to listen to and support and share personal coping strategies with other parents and caregiver of individuals affected by FASD * as a peer mentoring resource it is not a crisis line and cannot offer therapeutic or clinical interventions * provide information where parents and caregivers might access those interventions as well as information about other community resources * callers can expect confidentiality except in situations where there is a risk of harm to oneself or to others

Services and Programs:

• Surrey Place - TTC Club

Early intervention support to young children who have visual impairment to meet the development and communication goals * work collaboratively to help increase families' and parents' understanding of their child's visual impairment to advocate for and support their child's learning from birth to school age

Program includes:

• In-home appointments
• Early learning and childcare centre consultation
• Professional consultation and collaboration
• Attending ophthalmology appointments with the family
• Written reports, assessments and Family Service Plans

Interdisciplinary services to support children and youth, ages 6 to 18 years, who have a developmental/intellectual disability

Services may include:

• Audiology
• Behaviour Therapy
• Counselling
• Developmental Pediatrics
• Nursing
• Occupational Therapy
• Play Therapy
• Psychiatry
• Psychology
• Service Coordination
• Speech Language Pathology

Specialized Programs and Services - In addition to the interdisciplinary services, Children & Youth Program provides the following specialized clinics:

Nine regional agencies helps adults with developmental disabilities find community supports and services

Programs include:

Residential Services and Supports - Housing options, funded by the Government of Ontario, such as group homes, supported independent living, individual residential models and specialized accommodations

Community Participation Supports and Passport - Connects program participants with community participation supports * may be one-on-one or in groups * funds activities for personal development

Caregiver Respite - Services so that primary caregivers can have a break from caregiving duties

Person-Directed Planning - Services to help people with developmental disabilities to set their goals * provide tools and funding to meet those goals

Adult Protective Service Workers - A worker meets regularly with a client to connect them with the community and with community resources

Specialized Supports - Assessment and treatment options that help address specific behaviours and other needs

Direct Funding - Funding provided by the Government of Ontario to be used flexibly for clients' needs

COVID19 -- Check website or call before going for visitor policy and clinic cancellations

Area of Focus

• traumatic injury management
• joint reconstruction and replacement
• complex upper and lower limb surgery
• rheumatology
• spine program

Some programs of the Holland Bone and Joint Program are offered at Bayview Campus, 2075 Bayview Ave

COVID19 -- Check website or call before going for visitor policy and clinic cancellations

Provides rehabilitation and disability management, working with individuals, employers, insurers, lawyers and disability case managers

• independent assessment of musculoskeletal injuries for individuals, insurers and employers
• treatment including psychology, physiotherapy, occupational therapy, work conditioning and cognitive behavioural therapy
• return to work services

Literacy and Basic Skills

• literacy and basic skills training, including numeracy, digital, communication and interpersonal skills
• helps learners prepare for employment, apprenticeship, secondary-school credit, post-secondary education and greater independence
• individualized learning plan based on student's goals

Online literacy program for Deaf and Hard of Hearing adults

• offers Academic and Career Entrance courses (ACE Communications and ACE Business Math).
• teaches practical skills relating to the job market, such as resume and interview skills.
• provides training for credentials, such as WHMIS (Workplace Hazardous Materials Information System) and the Food Handler's Certificate.

Income Supports:

Health benefits -- prescription drugs, dental care, vision care

• medical supplies, including diabetic and surgical supplies
• transportation to medical treatment if cost exceeds $15 per month
• Pregnancy and Breastfeeding Nutritional Allowance
• Extended Health Benefit may be available to clients who are no longer eligible for ODSP income support

Disability-related benefits -- assistive devices including mobility devices, vision and hearing aids, prosthetics

• batteries for mobility devices and hearing aids
• guide dogs
• Special Diet Allowance may be available

Housing Stabilization Fund, 416-397-5550 -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Employment incentives and benefits -- Employment and Training Start-Up Benefit

• child care costs
• Work-related benefit
• Transitional health benefit
• Employment Transition Benefit

Transition Child Benefit -- for those not receiving the Ontario Child Benefit or the Canada Child Benefit

Employment Supports -- job preparation, job search, starting a business

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Sun 24 hrs -- automated information and payment details, file status, service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867, welfare.fraud.css@ontario.ca-- to report suspected cases of social assistance fraud

Provide housing, care and support for more than 50 children, adolescents and adults with complex developmental and physical disabilities

Group home with 24-hour personal care

• basic homemaking
• assistance with the activities of daily living
• volunteer opportunities

Develops programs and learning resources for family-focused early language intervention * online education resources for parents and caregivers * workshops for speech-language pathologists and educators focusing on enhancing parent-child interactions

Also participant in Toronto Preschool Speech and Language Services

Adult day program -- including meals and transportation to program within area served

Client intervention and assistance

• support services to seniors and their families and caregivers
• information and referral
• assistance with application to senior's benefits, housing
• advocacy
• case management
• supportive counselling

Active Senior programs

• Golden Age Garden -- zoom and in-person activities for Mandarin-speaking seniors
• Seniors Activities Centre -- social, recreation and education activities for Mandarin, Cantonese and Korean speaking seniors