Searching for Settlement Services

COVID19 Virtual and in-person supports available

Multi-service agency, including outreach assistance, telephone support and harm reduction supplies; referrals to food, legal and counselling; peer support counselling; arts and recreation seminars and events

Crisis Peer Supports
Includes family violence and child welfare supports; senior supports and referrals; culturally appropriate intervention program for at-risk youth and families; referrals to legal and medical services

Toronto Downtown East (DTE) Outreach Services
Access to harm reduction supplies, services, supports and referrals, 4 days a week in Toronto Downtown East; call 416-518-4824 or email harmreduction@equitablenow.ca; note that the front-line harm reduction outreach team is in the field and might not return calls immediately

Housing Supports
Advocacy and assistance in finding housing, shelter and food access services

Immigration
Settlement services and support, including orientation, advocacy and community support letters, crisis peer support; translation, interpretation, and referrals for immigration and sponsorship issues

Employment
Assistance in job search, resume writing, interview preparation, mentorship; employment training and education development; peer support for individuals experiencing long-term unemployment

Bilingual program that facilitates settlement of newcomers to Ontario

• provides newcomers with free online and in-person information/orientation about settling in Ontario, and connects them to community services
• informational workshops take place in-person at settlement agencies across the province and/or online via webinars.
• online resources also available for free 24/7 at the O2O website.

Coordinated by COSTI Immigrant Services and jointly funded by Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario.

COVID19 Call for intake, and information on in-person, phone, email and online services

Long-term transitional housing, including trauma counselling, basic needs and essential support to re-establish independence; also settlement services, and information and referral on legal aid, immigration, social assistance

• capacity 7

Case management and programming in partnership with Mennonite New Life Centre of Toronto, see separate listing

COVID19 -- Contact for details on in-person service changes and enhanced safety measures; call Muhaari A. Director of Programs & Services at 416-831-9729 or email a.muhaari@black-cap.com for support and information.


HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction

• community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
• community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
• volunteer opportunities

Support Programs
Counselling and support for Black people living with or affected by HIV/AIDS, including referrals and follow-up, as well as child care and emergency financial assistance for eligible clients

• practical assistance
• home and hospital visits
• treatment, support groups
• housing and employment support
• youth program

Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals

• orientation
• information and referrals to community services
• assistance in accessing services
• assistance in finding a doctor and living with treatment
• assistance with immigration system
• form and documentation completion
• housing and employment help
• interpretation and translation
• social opportunities and networking

Member agency of Toronto Drop-in Network (TDIN)

Language training and settlement services -- assistance to immigrants and newcomers including

• settlement services and referrals
• form filling
• translation and interpretation

Licensed child care

Recreational facilities and programs

• fully equipment fitness centre
• swimming lessons, aquafit and other aquatic programs
• afterschool program
• children's day camp during spring, summer and summer breaks
• youth programs and after school activities
• community events including annual Grange Festival

Music and arts programs -- individual or group lessons

Seniors services

• advocacy, supportive counselling, income tax clinic
• fitness and cultural activities

COVID19 -- all appointments by phone or video chat, no in-person services; call for appointment

Citizenship, Immigration and Refugee Services

• assistance with applications for citizenship, passports and protected person travel documents
• help with spouse, common-law partner and child sponsorship applications
• refugee system navigation and related procedures such as work/study permits, permanent resident applications as protected person/Convention refugee
• assistance with applications to become permanent resident based on Humanitarian and Compassionate (H&C) grounds
• help with permanent resident card and other Canadian identification forms
• assistance with study permit renewal and work permit applications for international students; information about pathway to become permanent residents
• help for migrant workers such as work permit assistance for vulnerable people

Online English classes and conversation circles

Community Resources

• assessment, information and referral to food programs, clothing and furniture banks, employment centres, schools and education resources, health centres
• assistance with applications for government programs such as Ontario Works, Employment Insurance, Legal Aid, transitional and subsidized housing

Spiritual Care

• provided through chaplain - referral and resources for religious communities, one-on-one spiritual counselling, and for ceremonies such as weddings, funerals and blessings

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

• National Trauma Informed Care Program

COVID19 Contact for information on in-person, telephone and virtual supports and services, call 416-977-1333 or visit website for information

Case management services include mental health symptoms management, assistance finding housing and accessing community resources, social skills and community living skills improvement

Supportive housing services:
Cooperative living arrangements in 7 downtown Toronto houses, includes single rooms, staff support and shared responsibility for meal preparation, shopping, and housekeeping

On-site high support services in 20 bachelor units for patients transitioning from hospital to community, in partnership with Centre for addiction and Mental Health (CAMH)

Medium support in bachelor and one-bedroom units for clients who are able to live independently, in partnership with Mainstay Housing and St Clare's Multifaith Housing Society

Pathways to Homes Program
Includes on-site high support for long-term shelter system users with complex mental health and/or developmental disabilities, and physical health challenges, in partnership with City of Toronto, Shelter, Support and Housing Administration (SSHA)

RISE (Recovery During Immigration and Settlement) -- short term mental health case management

• individual counselling and support
• peer support
• workshops including orientation to Canadian health care system, community programming, social assistance, employment and support services
• social and recreational activities to promote integration

COVID19 -- all services offered in-person

Settlement Services

• counselling, individual or group integration and orientation assistance
• information and referral in the areas of training and education, legal assistance, health care, housing, interpretation, translation
• form filling
• employment program
• English conversation circle

Employment Services

• online job postings
• hiring events and job placement
• pre-employment workshops
• food handler certification course for qualified applicants
• Better Jobs Ontario, Youth Job Connection, see separate listing

HIV/AIDS Prevention and support services

• sexual health education, health promotion workshops
• one-on-one support, support groups, referral
• form filling, settlement services, interpretation and translation
• customized workshops on HIV/AIDS prevention, anti-homophobia
• capacity building and training

SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information

COVID19 -- agency prefers that people call or email ahead for appointment; for service updates call or visit website

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HIV/AIDS Education and Support Programs

• buddy and practical assistance
• HIV/STI testing and treatment information
• confidential individual counselling, referrals, case management, peer support groups
• health promotion; women's program
• settlement services and supports for international students and people on work permits

LGBTQ+ Outreach

• For youth, gay men, women, non-binary individuals at-risk
• SLAM (Sex Love Asian Men)
• SHIMMER trans women's program
• Women's (and non-binary) Education and Outreach Program
• Queer Asian Youth (QAY) outreach, recreation and workshops including When You're Ready

Resource centre and culturally specific materials, research projects, volunteer program

Programs and services that help the immigrant community find opportunities, put down roots and establish networks for successful integration into Canadian society.

Focuses on youth, adults, older adults, low-income families, and at-risk women, with a focus on the Asian immigrant community especially Mainland Chinese immigrants in the GTA.

Settlement Services for Newcomers and International Students

• social services counselling
• information and referral
• outreach and cultural activities
• participates in CAP (Community Access Program) free Internet access

Youth Employment Services

• internships and summer jobs
• volunteer positions/placement positions
• job skills workshops, including resumes and interviewing skills
• networking

Seniors Services

• educational programs
• social activities
• referral to government services
• form filling

Cultural Events/Activities

• celebration of cultural traditions - dancing, singing, drums and musical entertainment
• Lunar New Year, summer, autumn celebrations (for youth, adults, and older adults)
• Canada Day and Summer Holiday Events

Well-being Services

• workshops on wellbeing for adults and older adults
• Zoom online sessions with professional speakers
• support services

Some programs and services provided off-site

COVID19 -- all locations now open to the public, and services are now available in-person, via telephone, email and other online tools


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Assists newcomers to adapt to life in Canada

Settlement Services

• orientation and cultural transition counselling services
• information and referral
• translation and interpretation
  • on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation

Language and Skills Training

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Community Services

• programs for youth, seniors, and women
• EarlyON parenting program
• recreation activities, workshops and seminars, volunteer training program, and heritage program for children
• seasonal income tax clinic

Carrefour des Immigrants FrancoQueer (CIF)

• settlement and integration services
• information, orientation and reference
• information and orientation workshops
• help with refugee application process and follow up
• discussion groups and peer support, including matching with someone already settled
• social integration activities to adapt to Canadian life
• psychosocial support and crisis counselling

Integration

• integration pack includes settlement tools and workshops
• cultural skills training for francophone newcomers
• IKUEN community kitchen
• business English classes

Economic development

• entrepreneurship program, business acumen and economic development
• networking evenings
• luncheon meetings about employability
• counselling and mentoring
• information and referral

English language classes, basic or intermediate levels

Newcomer Settlement Program -- one-to-one help including needs assessment, supportive counselling, orientation, forms filling, information and referral, translation and interpretation, volunteer opportunities

COVID-19 Service Change: Services by appointment over the phone

Services and programs for immigrants and refugees

Immigrant/Refugee Homework Club and Adult Literacy - Assist students with their school work * tutoring help for parents available

Nutrition and Health Education Services for Immigrants/Refugees - Nutritional services to support healthy eating for a variety of dietary needs including chronic diseases, heart health, healthy weight, growth and development for children and other dietary requirements * health education program offered with dietitian in group format in Bengali, Somali, and Tamil

Tuesday Immigrant/Refugee Support Drop-in - Weekly walk-in service assisting newcomers and immigrants

Services and Programs:

• Cultural Interpretation Services

Orientation to community * needs and eligibility assessments *
settlement related information * support navigating health and government
systems * LGBTQ+ settlement * referral to housing, legal and employment
services * one-on-one settlement support * group information sessions

Integration and Settlement Program includes needs assessment, pre- and post-arrival information and referral, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Employment support and entrepreneurial support program

• job search and employment counselling
• group activities including integration circles, job matching
• job needs assessment, support to build social and professional networks helping economic and social integration

Connexions communautaires (Community Connections)

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

PIDEF / TÉE (Settlement in French-Language Schools Program)

• settlement services in French-language schools
• outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and social service agencies from July to mid-August
• Host Program for matching foreign trained professionals with peers

Program also offered at:
Storefront, 4040 Lawrence Av East, Scarboroug: Friday from 9 am-5 pm
Community Centre TAIBU, 27 Tapscott Rd, Scarborough: Mon 9 am-5 pm
Centrepoint Mall, Language and Skills, 6464, Yonge St, North York: Monday-Wednesday 8:30 am-4:30 pm
Fairview Mall, 5 Fairview Mall Rd, Suite 280: Wednesday 1 pm-4:30 pm

Settlement services

• information and referral
• employment services
• computer classes
• intergenerational program

Counselling services and support

• one-on-one counselling for mental health support
• substance abuse support group
• counselling and legal support for women

Kids program for children and youth 4-13 years, social and recreational activities

Medical and health

• family doctor clinic
• diabetes education
• fitness and recreational activities

Language classes

• English conversation group
• group for Chinese seniors

Services provided by partner agencies including Central Neighbourhood House, Sherbourne Health Centre, Thorncliffe Neighbourhood Office -- see separate entries
also Progress Place, St James Town Safety Committee, St James Town Service Providers Network and others

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Community Development -- volunteer recruitment, training and placement, community networking and partnership

New Immigrant Drop-In

• mutual support group for newcomers, supportive counselling
• information and referral
• assistance in filling out forms for social assistance, income security programs, and affordable housing
• accompaniment to appointments, translation and interpretation, free Internet access

Filipino Program

• assistance and referrals to Filipino youth, families and seniors to help meet their housing, employment and health care needs
• fosters partnerships with grassroots organizations to connect with broader advocacy to promote labour rights and social justice

Family Services

• Violence Against Women counselling
• Violence Against Women Transitional Housing
• family life education

Women's Drop-in -- informal meeting place for Vietnamese and Chinese women

• support groups, recreation, workshops

Seniors' Drop-In -- informal meeting place for Southeast Asian seniors (Cambodian, Chinese, Lao, Vietnamese)

• recreation, weekly social events

Children Programs -- summer, March break and teacher professional activity day programs

Youth Drop-In -- life skills training, volunteering

Settlement services

• information and referral
• employment services
• computer classes
• intergenerational program

Counselling services and support

• one-on-one counselling for mental health support
• substance abuse support group
• counselling and legal support for women

Kids program for children and youth 4-13 years, social and recreational activities

Medical and health

• family doctor clinic
• diabetes education
• fitness and recreational activities

Language classes

• English conversation group
• group for Chinese seniors

Services provided by partner agencies including Central Neighbourhood House, Sherbourne Health Centre, Thorncliffe Neighbourhood Office -- see separate entries
also Progress Place, St James Town Safety Committee, St James Town Service Providers Network and others

Share and Reuse Hub

• reuse, share, repair and repurpose items to prolong their life
• Make It and Fix It sessions
• Sew and Mend
• Bike Clinic
• Borrowing Library - tools, party supplies, games, etc.
• Classes and workshops throughout year to learn skills regarding repair and 'do it yourself' fixes