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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
Online tool for individuals who wish to offer lodging to refugees
- organization reviews the application and then pass it on to a local settlement organization, who will find a match
- volunteers welcome
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Short Description
Support to refugee claimants in Canada and abroad
- legal, crisis intervention and emotional support
- weekly support group
- Network of Iranian Queer HIV/AIDS Program, info@niqha.net -- education and support to people with HIV/AIDS and other STIs (sexually transmitted infections)
- SHER Fund, Safe House and Emergency Relief for LGBT refugees residing in Turkey to pay living expenses
- Parents and Friends of Lesbians and Gays of Iran Program -- support to parents and families of LGBT individuals
- information and referral
- newsletter, magazine
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Short Description
Short term emergency shelter, capacity 209
- crisis intervention and counselling
- case management
- child advocacy
- child care and children's program
- Housing Connections (see separate entry) Community Partner, assistance with housing search and application process
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Short Description
COVID19 Virtual and in-person supports available
Multi-service agency, including outreach assistance, telephone support and harm reduction supplies; referrals to food, legal and counselling; peer support counselling; arts and recreation seminars and events
Crisis Peer Supports
Includes family violence and child welfare supports; senior supports and referrals; culturally appropriate intervention program for at-risk youth and families; referrals to legal and medical services
Toronto Downtown East (DTE) Outreach Services
Access to harm reduction supplies, services, supports and referrals, 4 days a week in Toronto Downtown East; call 416-518-4824 or email harmreduction@equitablenow.ca; note that the front-line harm reduction outreach team is in the field and might not return calls immediately
Housing Supports
Advocacy and assistance in finding housing, shelter and food access services
Immigration
Settlement services and support, including orientation, advocacy and community support letters, crisis peer support; translation, interpretation, and referrals for immigration and sponsorship issues
Employment
Assistance in job search, resume writing, interview preparation, mentorship; employment training and education development; peer support for individuals experiencing long-term unemployment
Multi-service agency, including outreach assistance, telephone support and harm reduction supplies; referrals to food, legal and counselling; peer support counselling; arts and recreation seminars and events
Crisis Peer Supports
Includes family violence and child welfare supports; senior supports and referrals; culturally appropriate intervention program for at-risk youth and families; referrals to legal and medical services
Toronto Downtown East (DTE) Outreach Services
Access to harm reduction supplies, services, supports and referrals, 4 days a week in Toronto Downtown East; call 416-518-4824 or email harmreduction@equitablenow.ca; note that the front-line harm reduction outreach team is in the field and might not return calls immediately
Housing Supports
Advocacy and assistance in finding housing, shelter and food access services
Immigration
Settlement services and support, including orientation, advocacy and community support letters, crisis peer support; translation, interpretation, and referrals for immigration and sponsorship issues
Employment
Assistance in job search, resume writing, interview preparation, mentorship; employment training and education development; peer support for individuals experiencing long-term unemployment
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Short Description
Bilingual program that facilitates settlement of newcomers to Ontario
- provides newcomers with free online and in-person information/orientation about settling in Ontario, and connects them to community services
- informational workshops take place in-person at settlement agencies across the province and/or online via webinars.
- online resources also available for free 24/7 at the O2O website.
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Short Description
COVID19 Call for intake, and information on in-person, phone, email and online services
Long-term transitional housing, including trauma counselling, basic needs and essential support to re-establish independence; also settlement services, and information and referral on legal aid, immigration, social assistance
Case management and programming in partnership with Mennonite New Life Centre of Toronto, see separate listing
Long-term transitional housing, including trauma counselling, basic needs and essential support to re-establish independence; also settlement services, and information and referral on legal aid, immigration, social assistance
- capacity 7
Case management and programming in partnership with Mennonite New Life Centre of Toronto, see separate listing
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Short Description
Abuse issues, sexual assault and incest services
- Individual counselling
- Support and accompaniment
- Transitional support
- School and community workshops
- For all francophone women
- Computer courses
- Sexual assault prevention in primary and secondary schools
- Prevention within the community
- Volunteer opportunities
- Range of support services for French-speaking immigrant and refugee women
- Accompaniment
- Action Femmes -- social and education group for newly arrived refugee and immigrant women who are feeling isolated
- Assistance in finding housing
- Employment preparation for all francophone women in search of employment
- Computer courses
- Self-employment and entrepreneurship
- Information on the family court process
- Assistance in documenting the history of abuse for family court proceedings
- Referral to specialized services and supports in the community
- Safety planning
- Court accompaniment to proceedings when appropriate
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Short Description
COVID-19 -- operating by phone only, Toronto 416-977-8111, Toll-free 1-855-854-8111
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Represents refugee claimants at hearings before the Immigration and Refugee Board, and on applications to the Federal Court
Also represents immigration detainees at Toronto West Detention Centre, Immigration and Refugee Board of Canada Immigration Holding Centre, Vanier Centre for Women (Milton), Maplehurst Correctional Complex (Milton) and Central East Correctional Centre (Lindsay) at detention reviews on a duty counsel basis, detainees must be financially eligible for legal aid but need not obtain a certificate
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Represents refugee claimants at hearings before the Immigration and Refugee Board, and on applications to the Federal Court
- claimants must obtain Legal Aid certificate
- lawyer and paralegal assigned to each case
Also represents immigration detainees at Toronto West Detention Centre, Immigration and Refugee Board of Canada Immigration Holding Centre, Vanier Centre for Women (Milton), Maplehurst Correctional Complex (Milton) and Central East Correctional Centre (Lindsay) at detention reviews on a duty counsel basis, detainees must be financially eligible for legal aid but need not obtain a certificate
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Immigration and Refugee Board of Canada. Central Region
1-866-790-0581 Office: 416-954-1000
Visit Website
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Short Description
COVID19 -- call or visit website for current information irb-cisr.gc.ca/en/stay-connected/Pages/covid-19-irb-operations.aspx
Refugee Protection Division: panel determines refugee claims, for more detailed information, click irb.gc.ca/en/applying-refugee-protection/Pages/index.aspx
Detention Reviews and Admissibility Hearings: detention reviews and admissibility hearings conducted for persons believed to be inadmissible or removable from Canada; located at 385 Rexdale Blvd, 1-833-222-0408; for more information, click irb.gc.ca/en/detention-hearings/Pages/index.aspx
Refugee Protection Division: panel determines refugee claims, for more detailed information, click irb.gc.ca/en/applying-refugee-protection/Pages/index.aspx
- appeals of negative decisions may be heard at Refugee Appeal Board or other bodies, for more information, click irb.gc.ca/en/filing-refugee-appeal/Pages/index.aspx
Detention Reviews and Admissibility Hearings: detention reviews and admissibility hearings conducted for persons believed to be inadmissible or removable from Canada; located at 385 Rexdale Blvd, 1-833-222-0408; for more information, click irb.gc.ca/en/detention-hearings/Pages/index.aspx
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Short Description
COVID19 -- Contact for details on in-person service changes and enhanced safety measures; call Muhaari A. Director of Programs & Services at 416-831-9729 or email a.muhaari@black-cap.com for support and information.
HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction
Support Programs
Counselling and support for Black people living with or affected by HIV/AIDS, including referrals and follow-up, as well as child care and emergency financial assistance for eligible clients
Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals
Member agency of Toronto Drop-in Network (TDIN)
HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction
- community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
- community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
- volunteer opportunities
Support Programs
Counselling and support for Black people living with or affected by HIV/AIDS, including referrals and follow-up, as well as child care and emergency financial assistance for eligible clients
- practical assistance
- home and hospital visits
- treatment, support groups
- housing and employment support
- youth program
Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals
- orientation
- information and referrals to community services
- assistance in accessing services
- assistance in finding a doctor and living with treatment
- assistance with immigration system
- form and documentation completion
- housing and employment help
- interpretation and translation
- social opportunities and networking
Member agency of Toronto Drop-in Network (TDIN)
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Short Description
Language training and settlement services -- assistance to immigrants and newcomers including
Recreational facilities and programs
Seniors services
- settlement services and referrals
- form filling
- translation and interpretation
Recreational facilities and programs
- fully equipment fitness centre
- swimming lessons, aquafit and other aquatic programs
- afterschool program
- children's day camp during spring, summer and summer breaks
- youth programs and after school activities
- community events including annual Grange Festival
Seniors services
- advocacy, supportive counselling, income tax clinic
- fitness and cultural activities
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Main Office
Immigration Assistance: 647-233-6036Settlement and ESL: 416-807-1983
Spiritual Support: 416-682-2510
Visit Website
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Short Description
COVID19 -- all appointments by phone or video chat, no in-person services; call for appointment
Citizenship, Immigration and Refugee Services
Community Resources
Citizenship, Immigration and Refugee Services
- assistance with applications for citizenship, passports and protected person travel documents
- help with spouse, common-law partner and child sponsorship applications
- refugee system navigation and related procedures such as work/study permits, permanent resident applications as protected person/Convention refugee
- assistance with applications to become permanent resident based on Humanitarian and Compassionate (H&C) grounds
- help with permanent resident card and other Canadian identification forms
- assistance with study permit renewal and work permit applications for international students; information about pathway to become permanent residents
- help for migrant workers such as work permit assistance for vulnerable people
Community Resources
- assessment, information and referral to food programs, clothing and furniture banks, employment centres, schools and education resources, health centres
- assistance with applications for government programs such as Ontario Works, Employment Insurance, Legal Aid, transitional and subsidized housing
- provided through chaplain - referral and resources for religious communities, one-on-one spiritual counselling, and for ceremonies such as weddings, funerals and blessings
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Counselling and Support Services, Downtown Main Office
1-877-292-2288 Office: 416-363-1066
Visit Website
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Short Description
COVID19 Contact for information on in-person, phone, email and virtual services
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
Public Education Program
Includes community consultation and public information, and international projects
Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documation and completing applications
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Public Education Program
Includes community consultation and public information, and international projects
- National Trauma Informed Care Program
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Short Description
COVID19 Contact for information on in-person, telephone and virtual supports and services, call 416-977-1333 or visit website for information
Case management services include mental health symptoms management, assistance finding housing and accessing community resources, social skills and community living skills improvement
Supportive housing services:
Cooperative living arrangements in 7 downtown Toronto houses, includes single rooms, staff support and shared responsibility for meal preparation, shopping, and housekeeping
On-site high support services in 20 bachelor units for patients transitioning from hospital to community, in partnership with Centre for addiction and Mental Health (CAMH)
Medium support in bachelor and one-bedroom units for clients who are able to live independently, in partnership with Mainstay Housing and St Clare's Multifaith Housing Society
Pathways to Homes Program
Includes on-site high support for long-term shelter system users with complex mental health and/or developmental disabilities, and physical health challenges, in partnership with City of Toronto, Shelter, Support and Housing Administration (SSHA)
RISE (Recovery During Immigration and Settlement) -- short term mental health case management
Case management services include mental health symptoms management, assistance finding housing and accessing community resources, social skills and community living skills improvement
Supportive housing services:
Cooperative living arrangements in 7 downtown Toronto houses, includes single rooms, staff support and shared responsibility for meal preparation, shopping, and housekeeping
On-site high support services in 20 bachelor units for patients transitioning from hospital to community, in partnership with Centre for addiction and Mental Health (CAMH)
Medium support in bachelor and one-bedroom units for clients who are able to live independently, in partnership with Mainstay Housing and St Clare's Multifaith Housing Society
Pathways to Homes Program
Includes on-site high support for long-term shelter system users with complex mental health and/or developmental disabilities, and physical health challenges, in partnership with City of Toronto, Shelter, Support and Housing Administration (SSHA)
RISE (Recovery During Immigration and Settlement) -- short term mental health case management
- individual counselling and support
- peer support
- workshops including orientation to Canadian health care system, community programming, social assistance, employment and support services
- social and recreational activities to promote integration
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Church Street Employment and Settlement Services
Employment Services: 647-224-1371Settlement Services and English Language Programs: 647-639-5587
Visit Website
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Short Description
COVID19 -- all services offered in-person
Settlement Services
Settlement Services
- counselling, individual or group integration and orientation assistance
- information and referral in the areas of training and education, legal assistance, health care, housing, interpretation, translation
- form filling
- employment program
- English conversation circle
- online job postings
- hiring events and job placement
- pre-employment workshops
- food handler certification course for qualified applicants
- Better Jobs Ontario, Youth Job Connection, see separate listing
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Short Description
COVID19 -- Call for appointment; some services virtual, call for details
Primary care for newly arrived refugees including:
Primary care for newly arrived refugees including:
- diagnosis and management of acute medical issues; referrals to specialists when necessary
- annual health exams
- management of chronic diseases such as diabetes or hypertension
- preventative care
- full primary care for children including immunizations
- pregnancy care
- family planning advice
- health education
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Short Description
HIV/AIDS Prevention and support services
- sexual health education, health promotion workshops
- one-on-one support, support groups, referral
- form filling, settlement services, interpretation and translation
- customized workshops on HIV/AIDS prevention, anti-homophobia
- capacity building and training
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Short Description
COVID19 -- agency prefers that people call or email ahead for appointment; for service updates call or visit website
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HIV/AIDS Education and Support Programs
LGBTQ+ Outreach
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HIV/AIDS Education and Support Programs
- buddy and practical assistance
- HIV/STI testing and treatment information
- confidential individual counselling, referrals, case management, peer support groups
- health promotion; women's program
- settlement services and supports for international students and people on work permits
LGBTQ+ Outreach
- For youth, gay men, women, non-binary individuals at-risk
- SLAM (Sex Love Asian Men)
- SHIMMER trans women's program
- Women's (and non-binary) Education and Outreach Program
- Queer Asian Youth (QAY) outreach, recreation and workshops including When You're Ready
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Short Description
Programs and services that help the immigrant community find opportunities, put down roots and establish networks for successful integration into Canadian society.
Focuses on youth, adults, older adults, low-income families, and at-risk women, with a focus on the Asian immigrant community especially Mainland Chinese immigrants in the GTA.
Settlement Services for Newcomers and International Students
Focuses on youth, adults, older adults, low-income families, and at-risk women, with a focus on the Asian immigrant community especially Mainland Chinese immigrants in the GTA.
Settlement Services for Newcomers and International Students
- social services counselling
- information and referral
- outreach and cultural activities
- participates in CAP (Community Access Program) free Internet access
- internships and summer jobs
- volunteer positions/placement positions
- job skills workshops, including resumes and interviewing skills
- networking
- educational programs
- social activities
- referral to government services
- form filling
- celebration of cultural traditions - dancing, singing, drums and musical entertainment
- Lunar New Year, summer, autumn celebrations (for youth, adults, and older adults)
- Canada Day and Summer Holiday Events
- workshops on wellbeing for adults and older adults
- Zoom online sessions with professional speakers
- support services
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Cross-Cultural Community Services Association, The, TCCSA Toronto Centre
Office: 416-977-4026Visit Website
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Short Description
COVID19 -- all locations now open to the public, and services are now available in-person, via telephone, email and other online tools
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Assists newcomers to adapt to life in Canada
Settlement Services
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Assists newcomers to adapt to life in Canada
Settlement Services
- orientation and cultural transition counselling services
- information and referral
- translation and interpretation
- on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
- programs for youth, seniors, and women
- EarlyON parenting program
- recreation activities, workshops and seminars, volunteer training program, and heritage program for children
- seasonal income tax clinic
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Short Description
Carrefour des Immigrants FrancoQueer (CIF)
- settlement and integration services
- information, orientation and reference
- information and orientation workshops
- help with refugee application process and follow up
- discussion groups and peer support, including matching with someone already settled
- social integration activities to adapt to Canadian life
- psychosocial support and crisis counselling
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Sojourn House
Intake: 416-864-0515 ext 221 or 222Intake: 416-864-9900
Fax: 416-364-0152
Fax: 416-864-9833
Visit Website
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Short Description
Short term emergency shelter, including meals, information and referral, settlement orientation, assistance with immigration procedures, housing search, life skills development, and in-house Health Clinic for residents
Satellite Shelter
Short term emergency shelter at 250 Queen St E
Outreach Program to refugees in shelters and follow-up service to clients who have moved into the community; Housing Stabilization program to ensure clients find the health care or financial supports they need to maintain housing
Transitional Housing Program
52 supportive housing units for clients needing longer term support up to 2 years
Youth Skills for Life
For refugees 16-24 years separated from their families, includes life skills, counselling and social activities to build support network and integrate into community
- capacity 60
Satellite Shelter
Short term emergency shelter at 250 Queen St E
- capacity 34 single men
- services and meals at main location
Outreach Program to refugees in shelters and follow-up service to clients who have moved into the community; Housing Stabilization program to ensure clients find the health care or financial supports they need to maintain housing
Transitional Housing Program
52 supportive housing units for clients needing longer term support up to 2 years
- single or shared accommodation
- coordinated, specialized supports to help residents integrate
- by referral from shelter
Youth Skills for Life
For refugees 16-24 years separated from their families, includes life skills, counselling and social activities to build support network and integrate into community
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Short Description
Integration
- integration pack includes settlement tools and workshops
- cultural skills training for francophone newcomers
- IKUEN community kitchen
- business English classes
- entrepreneurship program, business acumen and economic development
- networking evenings
- luncheon meetings about employability
- counselling and mentoring
- information and referral
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Short Description
New to Canada -- One-On-One Settlement Coordination
- help with immigration forms about hearing, housing, employment, education
- by appointment
- weekly program designed for Convention Refugees and Permanent Residents
- sessions explore issues related to settlement in Canada
- weekly presentations and information sessions on topics such as immigration/refugee law, employment and accessing healthcare
- light meal provided during sessions
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Short Description
English language classes, basic or intermediate levels
Newcomer Settlement Program -- one-to-one help including needs assessment, supportive counselling, orientation, forms filling, information and referral, translation and interpretation, volunteer opportunities
Newcomer Settlement Program -- one-to-one help including needs assessment, supportive counselling, orientation, forms filling, information and referral, translation and interpretation, volunteer opportunities
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