Searching for Interpretation / Translation

COVID19 -- Service available; check Facebook page for updates

• association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters
• professional development and networking opportunities
• acts as advisor to service providers, public education and advocacy
• for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory

COVID19 -- Contact for details on in-person service changes and enhanced safety measures; call Muhaari A. Director of Programs & Services at 416-831-9729 or email a.muhaari@black-cap.com for support and information.


HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction

• community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
• community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
• volunteer opportunities

Support Programs
Counselling and support for Black people living with or affected by HIV/AIDS, including referrals and follow-up, as well as child care and emergency financial assistance for eligible clients

• practical assistance
• home and hospital visits
• treatment, support groups
• housing and employment support
• youth program

Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals

• orientation
• information and referrals to community services
• assistance in accessing services
• assistance in finding a doctor and living with treatment
• assistance with immigration system
• form and documentation completion
• housing and employment help
• interpretation and translation
• social opportunities and networking

Member agency of Toronto Drop-in Network (TDIN)

Superior Court of Justice -- responsible for all jury trials and civil cases, some family cases (including divorce, custody, support and property division), some criminal trials (generally of a more serious nature), some appeals

Ontario Court of Justice -- responsible for most criminal trials, all bail and preliminary hearings, young offenders, provincial offences, and some family cases (including adoption, support and custody, and child protection)

Family Court intake personnel available for referral and to assist in preparing court applications and documents 416-327-2064

• mediation program for custody and access issues 416-314-1361
• certified copies of court orders including divorce decrees 416-327-5440 (Civil), 416-327-2064 (Family)

Class Proceedings Act allows individuals to bring lawsuits on their own behalf and on behalf of other persons who have suffered a similar wrong, including infringement of Charter rights

• representative plaintiff must have a lawyer -- contingency fee arrangements permitted, or may apply for funding from Class Proceedings Committee of the Law Foundation of Ontario, 416-598-1550

Court Interpretation Unit -- over 100 spoken languages, American Sign Language (ASL) and Langue des signes du Quebec (LSQ)

• 720 Bay St, 3rd Flr, 416-326-6500, mag.interpreterservices@ontario.ca

see branch listings for Court locations

Language training and settlement services -- assistance to immigrants and newcomers including

• settlement services and referrals
• form filling
• translation and interpretation

Licensed child care

Recreational facilities and programs

• fully equipment fitness centre
• swimming lessons, aquafit and other aquatic programs
• afterschool program
• children's day camp during spring, summer and summer breaks
• youth programs and after school activities
• community events including annual Grange Festival

Music and arts programs -- individual or group lessons

Seniors services

• advocacy, supportive counselling, income tax clinic
• fitness and cultural activities

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

• National Trauma Informed Care Program

HIV/AIDS Prevention and support services

• sexual health education, health promotion workshops
• one-on-one support, support groups, referral
• form filling, settlement services, interpretation and translation
• customized workshops on HIV/AIDS prevention, anti-homophobia
• capacity building and training

SAFE Program - non-judgemental check-in service for personal security, www.asaap.ca/safeprogram for more information

COVID19 -- all locations now open to the public, and services are now available in-person, via telephone, email and other online tools


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Assists newcomers to adapt to life in Canada

Settlement Services

• orientation and cultural transition counselling services
• information and referral
• translation and interpretation
  • on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation

Language and Skills Training

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Community Services

• programs for youth, seniors, and women
• EarlyON parenting program
• recreation activities, workshops and seminars, volunteer training program, and heritage program for children
• seasonal income tax clinic

COVID19 -- Contact or visit PWA website for information

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Treatment, practical support services, assistance navigating and accessing complex system of care, education and outreach

Treatment and Therapeutic Programs

• one to one consultation on sexual health, medication and HIV information
• medication access assistance
• harm reduction information and supplies including needle exchange, crack kits, condoms and lube
• complementary therapies including vitamin supplements, yoga, reiki, massage, acupuncture

Support Programs

• practical assistance and income supports including financial assistance, benefits assistance, internal and external referrals, advocacy, immigration assistance, holiday programs such as children's gift cards, hair-cutting services
• assistance caring for pets, referral to veterinarian and short term foster program in partnership with Toronto Humane Society
• translation and interpretation services available, call for details

Food Programs

• Essentials Market food bank, including pet food (member of Daily Bread Food Bank)
• Food for Life meal delivery
• peer and professional food and nutrition workshops
• new home start-up kits, holiday bags

Engagement Programs

• HIV/AIDS speakers bureau
• safer sex educational materials
• positive prevention outreach
• peer leaders program and student peer education
• women's programming
• men's peer health navigator
• Circle of Care
• spiritual wellness
• expressive arts therapy
• holiday dinner and social programming
• theatre access
• volunteer training and opportunities

Practical and emotional support, advocacy, counselling and support groups (for women, men and youth), drop-in and clothing exchange

• emergency child care for clients only
• interpretation and translation
• community kitchen

Prevention, education and outreach
Culturally sensitive HIV/AIDS workshops, events and activities in various languages for individuals, community groups and service providers, including ProjectM for Muslim girls and women 14-29 years, heterosexual men, men who have sex with men (MSM), and LGBTQ community

• literature in 8 languages
• volunteer opportunities

Weekly walk-in service assisting newcomers and immigrants

Services include:

• community referrals
• completing forms
• translation and interpretation
• assistance with immigration issues, income supports, housing issues

Provide interpretation services

Services include:

• escorts
• individual advocacy
• information and referral
• interpretation and translation

Professionally-trained interpreters with expertise in health, community, and social services * in person, on-site (health centres, hospitals, home visits, community centres) * translation and revision * telephone message relays * audio and video recordings and dubbings * interpreter training for bilingual staff and volunteers * training and resources for service providers on working with interpreters and multilingual populations

RIO (Remote Interpretation Ontario) Network -- immediate over the phone interpretation

Community health centre

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• anonymous HIV testing
• diabetes education program
• 24-hour medical hot-line
• immunization
• free diagnostic and specialist services for uninsured immigrants without legal status

French Social/Medical Interpreter Service

• interpretation in hospitals, clinics or doctors' offices
• homeless outreach and intervention
• assistance in obtaining identification
• advice on obtaining social assistance through Ontario Works

HIV/AIDS program

• case management
• anonymous HIV testing
• accompaniment
• information and referral on housing, income supports, employment and legal issues
• prevention, education and advocacy
• Afro-Caribbean forum last Friday of each month
• servicevihsida@centrefranco.org

Community Health Promotion Services

• health promotion workshops
• African suppers to discuss health and HIV-AIDS prevention
• peer-facilitated HIV-AIDS education
• volunteer opportunities
• Christmas basket program for disadvantaged families

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Community Development -- volunteer recruitment, training and placement, community networking and partnership

New Immigrant Drop-In

• mutual support group for newcomers, supportive counselling
• information and referral
• assistance in filling out forms for social assistance, income security programs, and affordable housing
• accompaniment to appointments, translation and interpretation, free Internet access

Filipino Program

• assistance and referrals to Filipino youth, families and seniors to help meet their housing, employment and health care needs
• fosters partnerships with grassroots organizations to connect with broader advocacy to promote labour rights and social justice

Family Services

• Violence Against Women counselling
• Violence Against Women Transitional Housing
• family life education

Women's Drop-in -- informal meeting place for Vietnamese and Chinese women

• support groups, recreation, workshops

Seniors' Drop-In -- informal meeting place for Southeast Asian seniors (Cambodian, Chinese, Lao, Vietnamese)

• recreation, weekly social events

Children Programs -- summer, March break and teacher professional activity day programs

Youth Drop-In -- life skills training, volunteering

Settlement services for newcomers

• information, referral and counselling - social assistance, immigration including refugee claims
• orientation, form filling
• translation and interpretation
• also every Thursday offers services at the Immigration and Refugee Board of Canada, Immigration Holding Centre

COVID19 Open for essential services, providing urgent in-person individual services with heightened screening

• for counselling, contact central intake line 416-323-9149 ext 234, or email intake@schliferclinic.com
• FCSW program operating remotely and able to assist with family support, safety planning, clients contact intake line 416-323-9149 ext 234 or fcsw@schliferclinic.com if unsafe to call
• group counselling and special programming sessions cancelled until further notice
• call, email or visit BSCC website for details

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Legal services
Information, advice and consultation on issues of violence against women

• referrals to lawyers
• assistance with all levels of the justice system
• family and immigration law representation
• Independent Legal Advice for survivors of sexual assault
• community education
• systemic advocacy

Family Court Support Worker Program
Information on the family court process, and assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)

• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

Counselling Services
Individual and group counselling

• mindfulness, trauma support
• referrals to community agencies
• housing transition support for women leaving abusive relationships
• Gardiner Expressive Arts Group for survivors of sexual abuse

Interpreter Services Toronto, ist@schliferclinic.com
Language interpretation to access support services in the community and in Domestic Violence Courts

• includes services for clients who are deaf or hard-of-hearing
• interpreter training and employment opportunities

COVID19 -- services continue by phone, email, and video; online workshops and webinars available; offices are open for in-person services by appointment only; see website page linked here for phone numbers to contact staff at specific services
COVID-19: SERVICE NOTICE

Settlement Services

• orientation, assistance with documentation, interpretation and translation
• information and referral -- employment, housing, health, legal
• crisis intervention and supportive counselling

English as a Second Language (ESL) Instruction

• conversation and pronunciation classes
• part time and full time classes
• citizenship preparation classes
• CAAT (Canadian Adult Achievement Test),
• ESL for work permit holders and visitors (online)
• computerized accounting software training (QuickBooks - online)

Drop-in centre * social, recreation and education programs * information and referral * counselling * translation and interpretation * assistance in filling out forms * income tax clinic * English as a Second Language (ESL) classes * computer classes * dance, music and other recreational classes * gateball club

COVID19 -- Offices closed until further notice

• hearing aid clinics open by appointment only
• core services offered virtually continuing to provide emergency support services
• Emergency Interpreting Services 1-866-518-0000, TTY 1-877-215-9530, urgent@chs.ca, SMS/Text 416-712-6637 (charges may apply)
• Deaf-Blind Intervening Services 1-866-518-0000, TTY 1-877-215-9530, Allan Wareham awareham@chs.ca

Multiservice agency for adults who are Deaf, Deafened, or hard of hearing

• audiology and speech-language pathology
• communication devices
• hearing aid services and hearing tests
• support for coping with hearing loss
• American Sign Language (ASL) classes for individuals and businesses

CHS Interpreting Services -- professional ASL interpreters for medical, legal, business, employment, social and government services

Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies

CONNECT Counselling Services -- counselling for children, youth, adults who are culturally deaf, oral deaf, deafened, hard-of-hearing and their families: counselling around mental health issues, addiction, relationships, domestic violence, or other serious challenges

General Support Services -- support for culturally deaf, oral deaf, deafened, and hard-of-hearing people to help people overcome language and cultural barriers in everyday living situations: case management, referrals, supportive counselling, consumer advocacy, short-term intervention

Hearing Care Counselling -- support for hard-of-hearing adults 55+ who are having difficulty with hearing loss, or younger adults with other disabilities as well as hearing loss, requiring home-based services: home visits, education, counselling, communication devices

Educational Support Services -- note takers, sign language interpreters and assistive devices for part time postsecondary students

Also site for head office

COVID19 -- offices are open, but appointments are recommended

Settlement and Adaptation Services

• information and referral, orientation, housing referrals
• one to one gambling counselling and workshops
• translation and interpretation
• documentation, form filling
• outreach, social development program, educational workshops, career mentoring

Employment Services

• employment counselling
• resume preparation, job search techniques
• access to telephone, fax, photocopier
• assistance obtaining certification of education and/or trade documents

Other Services -- citizenship, commissioner of oaths, community advocacy, cultural events, Internet access, volunteer opportunities

COVID-19 -- Contact organization for information

Afghan Women's Support Program -- provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Community Services

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• help filling out government forms including housing and immigration sponsorship forms

Translation and Interpretation Services

• professionally trained interpreters with expertise in health, community and social services
• translation and revision
• immediate over the phone interpretation

Seniors Program

• counselling and referral
• seniors helping seniors

Volunteer and TV Broadcasting Program Assistance-- television broadcasts Friday nights and Saturdays

Youth Empowerment Program

• monthly discussion group on issues such as employment, school problems
• community collaboration with police and others
• information about school choices, postsecondary education, employment
• mentorship program

Community services

• information and orientation
• translation and interpretation
• referral to community resources
• assistance in filling out forms including the health card, permanent resident card and Canadian citizenship
• support counselling
• referral to community and government services
• employment related services
• monthly workshops
• English conversation circle
• income tax clinic

Newcomer youth programs -- youth 12-18 years

• athletics and recreation
• tutoring/homework help
• gaming programs
• newcomer youth drop-in program
• workshops
• summer programs

COVID19 -- settlement services are being delivered in-person with staff at full capacity since April 2022 at both locations of the agency; services are still also available via phone and email, call 416-536-4420 or pia-parkdale@piaparkdale.com for immediate support ; youth peer tutoring program suspended until further notice


Settlement Program

• needs assessment and referral, information and orientation
• translation and interpretation
• assistance with government applications and form filling
• citizenship classes
• drivers licence written test preparation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and TTC tokens available -- see separate entry

Newcomers from the Ukraine who came to Canada via the Canada-Ukraine Authorization for Emergency Travel (CUAET) can also receive settlement services

Employment Services

• referral to employment centres
• job search training, resume preparation, workshops
• access to computers, Internet, fax, photocopier

Newcomer Youth Program

• social, educational and recreational services
• information and outreach
• employment assistance
• peer tutoring - suspended until further notice
• leadership development

Educational and Cultural Activities

• year round income tax clinic for up to 10 years past by appointment
• seasonal income tax clinic with West Neighbourhood House
• anti-racism and access and equity programs
• community events, festivals

Child Minding Training Program: in partnership with Davenport Perth Neighbourhood and Community Health Centre, and Queen West Community Health Centre

COVID19 -- all settlement services are being delivered at full staff capacity since April 2022; service users can access in-person settlement services. Services also available via phone and email, youth peer tutoring suspended until further notice


Settlement Program

• needs assessment and referral, information and orientation
• translation and interpretation
• assistance with government applications and form filling
• citizenship classes and facilitation of ceremonies
• drivers licence written test preparation classes; computer classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, childminding and TTC tokens available -- see separate entry

Settlement services are also available to newcomers from the Ukraine who have come to Canada through the Canada-Ukraine Authorization for Emergency Travel (CUAET)

Employment Services

• drop-in resource centre, referral to employment centres
• job search training, resume preparation, workshops
• access to computers, Internet, fax, photocopier

Newcomer Youth Program

• social, educational and recreational services
• information and outreach
• employment assistance
• peer tutoring (suspended)
• leadership development

Educational/Cultural Activities

• year-round income tax clinic for up to 10 years previous by appointment
• seasonal income tax clinic with West Neighbourhood House
• anti-racism and access and equity programs
• community events, festivals

Child Minding Training Program: in partnership with Davenport Perth Neighbourhood and Community Health Centre, and Queen West Community Health Centre

Seniors Programs

• Saturday social and exercise program
• Tibetan Seniors Program
• Tai Chi, Line Dance and Yoga
• Thursday afternoon English conversation class for Tibetan seniors

Settlement services

• one on one information and referral, orientation
• counselling
• documentation
• social assistance applications
• interpretation
• information sessions and workshops

Women support groups

• counselling and support groups for assaulted women
• Spanish-speaking seniors club
• Portuguese-speaking seniors group
• groups for Portuguese-speaking, Spanish-speaking and Mandarin-speaking women
• wellness and fitness program
• advocacy and public education
• community development

Home Instruction for Parents of Preschool Youngsters (HIPPY) -- in-home school readiness program for low income families, serving Jane and Finch, Malvern, Thorncliffe and Toronto West

Tutoring program -- for students of Portuguese or Spanish-speaking heritage

Live in Care Giver support program -- individual support, employment and employer related issues, employment training opportunities

Community engagement -- community led activities, volunteering, leadership development for youth, women and seniors