Searching for In-person Crisis Services

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

COVID19 Mental Health and Addiction Crisis Line available Mon-Sun 24 hours, 416-929-5200 (TTY 416-929-9647); Substance Use Crisis Team also available Mon-Fri 10 am-6 pm at 416-962-0220; visit GCC website for service updates

• virtual face-to-face support, wellness checks and short-term follow-up support available
• mobile team in-person visits 8 am-12 midnight, 2 short stay beds
• virtual wellness groups for service users and frontline professionals
• virtual crisis intervention and suicide awareness workshops
• mobile team visits and new house stays running at reduced capacity
• referrals from agencies: clients can call crisis line Mon-Sun 24 hours, or for wellness checks or follow-up-call referrals, call main office line and follow the prompt

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24 hour non-medical crisis intervention for acute psychosocial crises

• mobile response in the home or other community setting
• concrete assistance and support with problems immediate to the crisis
• brief stay at base facility when necessary
• referrals for assistance with ongoing needs such as financial, housing, case management
• assistance with remaining in the community
• no medical or psychiatric treatment, or emergency medical service

COVID19 Contact or visit website for update on phone, virtual and in-person programs and services

Supportive community-based emergency and support services, includes shelter, crisis intervention, counselling, safety planning, and support group programs for women and their children

• information and referral
• accompaniment and advocacy
• assistance in obtaining services
• development of support networks
• outreach and home visit services provided in various community locations

Emergency shelter
Includes counselling, referrals, court and immigration escort, follow-up, and advocacy and assistance with housing, welfare, immigration, medical and legal services

• capacity 30
• children's programs

Transitional and Housing Support Program
Counselling, crisis intervention, safety planning, assistance obtaining affordable housing, and follow-up

Women and Communities Against Violence (WACAV)
Builds and strengthens linkages between under-serviced areas, supports service providers and shelters

COVID19 Virtual and in-person supports available

Multi-service agency, including outreach assistance, telephone support and harm reduction supplies; referrals to food, legal and counselling; peer support counselling; arts and recreation seminars and events

Crisis Peer Supports
Includes family violence and child welfare supports; senior supports and referrals; culturally appropriate intervention program for at-risk youth and families; referrals to legal and medical services

Toronto Downtown East (DTE) Outreach Services
Access to harm reduction supplies, services, supports and referrals, 4 days a week in Toronto Downtown East; call 416-518-4824 or email harmreduction@equitablenow.ca; note that the front-line harm reduction outreach team is in the field and might not return calls immediately

Housing Supports
Advocacy and assistance in finding housing, shelter and food access services

Immigration
Settlement services and support, including orientation, advocacy and community support letters, crisis peer support; translation, interpretation, and referrals for immigration and sponsorship issues

Employment
Assistance in job search, resume writing, interview preparation, mentorship; employment training and education development; peer support for individuals experiencing long-term unemployment

Accessed via referral from St Michael's Emergency Department (see separate listing)

• psychiatric assessement
• intervention and stabilization for mental health or addiction-related crises

COVID19 -- Call main hospital switchboard or visit website to find updates to current screening and visiting policies


Pediatric acute care hospital

• dental clinic, physician referral required
• emergency department, see separate entry
• classroom for children with epilepsy in elementary school struggling with school or who learn differently from peers
• psychiatry

International Patient Office-- 416-813-7654 ext. 428917

• for children who need medical care not available in their own country
• Herbie Fund -- provides financial support for children from around the world requiring treatment not available in their own countries to receive surgical care at SickKids in Toronto

SCAN (Suspected Child Abuse and Neglect) Program-- 416-813-6275, Monday-Friday 9 am-5 pm 416-813-7500 after hours - ask to be put through to the SCAN Team

• assessment of child abuse and neglect
• care and support for children and teenagers who may have been mistreated
• referrals for parents/guardians
• consultation for medical professionals and community workers regarding child abuse and neglect

Lotus Health -- Call or text 437-226-3579, responses within one business day; for urgent concerns call 416-813-7500 and request that SCAN be paged

• health and advocacy program for children and youth under the age of 18 years who have experienced, are currently experiencing, or may be at risk of experiencing commercial sexual exploitation or trafficking
• coordinated approach to care

Ontario Poison Centre -- see separate entry

SickKids Centre for Community Mental Health (formerly Hincks-Dellcrest Centre) -- see separate entries

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services, 416-204-7037
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free wifi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank

Emergency material assistance

• food, vouchers for clothing or household effects

River Street Cafe

• lunch, refreshments, conversation
• weekly dinner requiring sign-up
• Christmas Toy Distribution -- for ages birth-17
• Bible study

Dreaming in Colour -- 12 week Employment Essentials program includes goal setting, life skills, employment/education preparation, placement

Case Management

• assists families in breaking the cycle of poverty, with clients setting the goals
• can include family support, school consulting, volunteer support, spiritual dimension
• education on accessing neighbourhood services
• advocacy with agencies, government offices, schools, landlords

Drop-in

• meal program
• emergency clothing and footwear
• shower and laundry facilities
• basic nursing care
• foot clinic
• dental clinic
• barber services
• free wi-fi

Client intervention and assistance

• counselling and crisis support
• friendly visiting and accompaniment
• recreational activities

Library

• computers with free Internet access
• mailing address and telephone service

Crisis Outreach Services for Seniors (COSS), 416-217-2077

• on-call mobile crisis service for adults 65 years and older, with addictions or mental health challenges
• partners include WoodGreen Community Services, LOFT Community Services, and South Riverdale Community Health Centre; see Toronto Seniors Helpline listing for details

**All services to members only**
Member agency of Toronto Drop-in Network (TDIN)

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

• National Trauma Informed Care Program

In-person pre-booked appointments and some group programs resumed, mandatory masking in effect and double vaccination required prior to first appointment; contact for information or visit website

Virtual mental health support available for women experiencing violence

Options adult and children's case management services available by phone and email Mon-Fri 9 am-5 pm

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Individual and group counselling, walk-in counselling, information and referral services to individuals and families; specialized services for LGBTQ community, individuals with HIV/AIDS, individuals with developmental disabilities, seniors (including seniors experiencing abuse), sexual abuse survivors, women experiencing abuse, male perpetrators of abuse, separating and divorcing families; advocacy, education, research and community development

Counselling and Support for Individuals, Couples and Families
Counselling and educational programs for those seeking support in dealing with relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions and other issues

• Violence Against Women Program
• counselling for male survivors of sexual abuse, member agency for Support Services Network for Male Survivors in Ontario (central region)
• social reform, public education and advocacy

Families in Transition
Planned brief interventions with focus on supporting child adjustment to parental separation, divorce and remarriage , includes individual and family counselling, educational programs, support groups, mediation of parenting plans, and training and consultation for professionals working with changing families

Growing Up Healthy Downtown for children birth-6 years (see separate listing)

Individual and Group Counselling for Women in Abusive Relationships
Individual and group counselling for women who have experienced partner abuse, multilingual services available, including crisis intervention, and programs for children who have witnessed partner abuse

Next Steps Program for Men
Group counselling for men who are or have been abusive to their partners, including alternatives to abusive behaviour, and communication skills

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

Seniors and Caregivers Support (see separate listing)

Call for information on FST services available at partner agencies, including Unison Health and Community Services, Bathurst-Finch Hub (540 Finch Ave), Working Women Community Centre, Victoria Park Hub (1527 Victoria Park Ave), Rexdale Community Health Centre (8 Taber Rd), and LAMP Community Health Centre (185 Fifth St) - see separate listings

COVID19 In-person pre-booked appointments available, and some groups resumed, contact for information; masking mandatory, and proof of double vaccination required prior to first appointment

Virtual mental health support available for seniors experiencing elder abuse

Individual counselling, group programs, support groups and practical assistance to help older adults 60 years and older, and those with disabilities 50 years and older, to deal with abusive relationships, difficult medical conditions (such as Alzheimer Disease, stroke, depression), cope with change and loss, explore housing alternatives, access community support programs, or other issues

Caregiver Programs
Individual counselling, support groups, workshops and discussion groups on issues including dealing with stress, accessing community services, coping with change and loss; also Virtual Caregivers Support Groups

Pat's Place
Short term accommodation for one senior facing abuse, maximum stay 60 days; Elder Abuse Consultation Team 416-586-9780 ext 422, provides support to professionals in the field

On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, and assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including:

• home safety
• accommodation and meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision and dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at recovery facility
• no direct reimbursement to victims for support listed above

Financial support also available for victims who sustained serious physical injuries during a crime, and for parents of child homicide victims, and spouses of homicide victims

Support, referrals, advocacy

• primary care
• family support
• HIV/AIDS education and prevention including distribution of male and female condoms, lubricant and Aboriginal resource material
• needle exchange and harm reduction materials
• same sex domestic violence information and referral
• care teams and caregiver training
• counselling for all ages
• social events
• free Internet access
• volunteer opportunities
• cultural programming

Part of the Indigenous led Crisis Response Pilot -- responds to mental health related crisis and wellness checks for individuals, in partnership with ENAGB and PQWCHC

COVID19 Drop-in at 323 Dundas St E open, Mon-Sun 7 am-4 pm; takeaway meals available; limited access to public showers, public bathrooms and phones (please call ahead)

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Drop-in centre includes meals (breakfast, lunch, snacks), assistance locating emergency accommodation, form filling assistance, housing support, crisis intervention, and access to phones, showers, and bathrooms

Access to visiting doctors clinic, diabetic clinic, foot care nurse, dental clinic, psychiatric clinic and vaccine clinic

Harm Reduction Supplies and Service
Harm reduction Saturday and Sunday, including clean needles, crack pipes, condoms, counselling

Mental Health and Justice
Information, referral and advocacy, accompaniment, life skills training

Member agency of Toronto Drop-in Network (TDIN)

Resource centre

• crisis intervention
• information and referral
• urban orientation
• community outreach
• food programs

Aboriginal Healthy Babies Healthy Children

• home visits for families with children birth-6 years
• auntie approach
• prenatal and postpartum support
• early education support, links to community resources and referrals

Pimaatsiwin -- drop-in for mothers and children birth-6 years

• parenting classes
• prenatal programs
• community kitchen, healthy families training and workshops

Trauma Support -- 416-963-9963 ext 249

• case management
• peer support
• peer-led support circles
• trauma counselling

Community and Family Wellness Support

• support, counselling and referrals specializing in legal assistance
• ending violence and general assistance

Cultural programming

• women's and youth hand drumming, arts and crafts, beading
• Full Moon Ceremonies, Traditional feasts
• Ojibwe language class
• fitness programs
• cultural traditions, crafts, support groups, speakers

Housing Program

• information and referral
• assistance finding and accessing safe, stable housing

Investing in Women's Futures

• self-employment and pre-employment training program
• includes skill-building workshops, educational bridging programs, traditional counselling and activities
• dress for success program

Mobility for Good -- free phones and subsidized plans to indigenous women at risk or surviving violence, in partnership with Telus

COVID19 Face to face client services suspended, except for in-person emergency mental health support (facemasks, social distancing, and completed Covid19 Health Screening Tool required pre-session); virtual services continue for intake, youth and parent groups, and workshops; new referrals accepted; CTYS clients contact worker by cell phone, or call main office at 416-924-2100

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Youth mental health centre, including treatment, advocacy, research, education, community development projects

Community Counselling
Individual and group counselling for high-risk, hard-to-serve youth, provided in the home, neighbourhood or school; for assistance in accessing program contact intake worker

• programs for Black youth
• group programs
• community and school outreach

New Outlook
For youth and young adults 14-24 years with serious mental illness (primarily psychotic disorders)

• day program
• early intervention and treatment
• long-term case management
• support and crisis intervention for youth involved with criminal justice system
• youth hostel outreach
• intake form available online

Pride & Prejudice
For lesbian, gay, bisexual, transsexual, transgender, queer and questioning youth and young adults experiencing depression or anxiety

• individual and group counselling on a variety of issues including gender identity, sexual orientation, traumatic experiences such as childhood abuse or family violence, homophobia, relationship concerns with family and friends
• transition support
• group programs

Youth Justice
For moderate to high-risk youth serving a youth order and/or with matters before youth court

• guidance, counselling and comprehensive support
• court diversion and open custody programs
• early release and transition support
• probation outreach program
• referral from probation officer

Drop-in crisis centre includes addiction and mental health case management and crisis intervention, medical clinic, Happy Feet clinic

• hot take-away meal Wednesday and Friday 4 pm, Saturday 3 pm, and every other Tuesday 4 pm
• resource access: telephone, ID clinic, Monday 10 am-12:30 pm
• Women's Social Club Tuesday 1 pm-4 pm
• recreation and craft activities, yoga, self-care workshops
• outreach services including substance abuse support
• liaison with other community agencies and government services

Drop-in services, including medical, mental health, employment, housing support and legal services

• breakfast, lunch, afternoon snack
• access to laundry, showers
• hygiene products
• substance use counselling and harm reduction supplies
• mental health counselling and crisis intervention
• visiting nurse
• housing support services
• access to telephones, resource computers
• referral to community partners
• clothing available (dependent on donations)

Member agency of Toronto Drop-in Network (TDIN)

COVID19 -- registered nurse on site, but regular drop-in medical clinic hours have been suspended until further notice


CATCH (Co-ordinated Access to Care for the Homeless) --for persons who are homeless and not connected to services, with or without mental health or addiction problems, referrals through Medical clinic -- call for details

AApricot (Addiction Assessment Psychotherapy Referral in Community of Toronto) program

• assess, motivate and refer underserved substance users to appropriate services
• operates in partnership with Fred Victor (see separate entry) and community physicians

Housing workers/resettlement/crisis intervention counselling -- Monday-Friday, by appointment only

Gambling Addiction Program -- case management and support groups for adults struggling with both homelessness and problem or pathological gambling (temporarily closed, call for details on re-opening of program)

Veterans Housing Navigation Team

• intensive case management for veterans who are homeless or at risk of homelessness
• contact Veterans' Transition Worker

Pastoral Care Program -- counselling and support to meet spiritual needs

Member agency of Toronto Drop-in Network (TDIN)

Community and Outreach Support
Crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank

• psychiatric assessment and monitoring, short-term support
• 24/7 warm line

Housing Services
24 hour staff supported transitional housing, semi-supported independent units in the community

Mental Health and Justice Program
Information, referral and advocacy

• accompaniment
• life skills training

See separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd

COVID19 -- services continue by phone, email, and video; online workshops and webinars available; offices are open for in-person services by appointment only; see website page linked here for phone numbers to contact staff at specific services
COVID-19: SERVICE NOTICE

Settlement Services

• orientation, assistance with documentation, interpretation and translation
• information and referral -- employment, housing, health, legal
• crisis intervention and supportive counselling

English as a Second Language (ESL) Instruction

• conversation and pronunciation classes
• part time and full time classes
• citizenship preparation classes
• CAAT (Canadian Adult Achievement Test),
• ESL for work permit holders and visitors (online)
• computerized accounting software training (QuickBooks - online)

Adult Day Services
Includes snacks, hot meals and assistance with personal care

• Alzheimer Day Program and Frail Elderly Program
• social and recreation activities
• daily fee

Client and Family Services
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling

• education, training and support for individuals caring for frail or disabled family members
• support groups
• information sessions
• advocacy
• assistance in locating health care services, financial benefits and other community resources

West Active Living and Learning Centre
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars

• day trips
• activities in English, Portuguese, Vietnamese
• $15 annual membership

Health Action Theatre by Seniors (HATS)
Seniors create and perform short plays on elder abuse prevention and health promotion

Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)

Home Help

• light housekeeping, laundry, meal preparation, Monday-Friday
• group shopping, transportation for medical appointments and wellness programs
• participates in Toronto Ride

Personal Support/Homemaking

• bathing, dental hygiene, light housekeeping, Monday-Sunday
• friendly visiting, security checks

Respite Care Program
Personal support and caregiver relief

Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours

COVID19 For information on masking, safety measures, and specific programs and services, call 416-535-8501 or visit CAMH website

Emergency department including observation, assessment and treatment services (does not provide telephone counselling)

Bridging Clinic, 416-535-8501 ext 34040
Non urgent referral through CAMH Emergency Department

Community and family services

• emergency material assistance including food, household effects as available
• crisis intervention
• meals program

Christmas assistance program

• proof of ID for every household member, income and rent/lease agreement
• residential summer camp for children