Searching for Crisis Lines

Emergency shelter, capacity 32

• counselling and referrals
• advocacy and follow up
• court and immigration escort
• children's program and counselling
• legal and housing assistance

Transitional Housing and Outreach Support Program (TH&O)
Community-based support in obtaining affordable housing, including counselling, assistance accessing food supports, outreach, workshops and speakers bureau

COVID19 Call crisis line 416-724-1316 for intake, assessment and COVID19 procedures

Emergency short term shelter, capacity 35

• crisis intervention and counselling
• information and referral
• advocacy, awareness and education
• supportive groups for women and children
• children's programs
• average stay 6-8 weeks
• public education

Crisis intervention and culturally sensitive counselling, support and referral * support for families and friends of survivors * support groups * information on alternatives to legal justice system * court support, accompaniment and advocacy program * research, public education, workshops * comprehensive volunteer training * all services confidential * trans-positive environment

Information and referral to community support services to meet long term needs including crisis and follow-up services



Member agency of Support Services Network for Male Survivors in Ontario

Services for seniors 65 years and older

• supportive and crisis counseling
• emotional support for loneliness and isolation
• short-term crisis management and referral
• service in-person (through COSS) if necessary
• supportive counselling over the phone, risk assessments, crisis de-escalation and triage to COSS (Crisis Outreach Service for Seniors) and behaviour supports

Information and referral for support services including:

• adult day programs for frail seniors or those with dementias, case management, congregate dining, crisis support, foot care, home assistance, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, social contact, transportation
• intensive case management
• mental health and addictions support

A partnership between Toronto Central Local Health Integration Network (LHIN), WoodGreen Community Services and Les Centres d'Accueil Heritage

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling

Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women

• liaison with diverse communities
• confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

COVID19 Telephone support line 1-833-900-1010 and online chat available 24 hours a day, 7 days a week; for local services, visit website for Referral Directory; in an emergency call 911

Confidential, victim-centered phone line and online chat connecting victims and survivors with social services, local emergency services including law enforcement, and transition and long-term supports/services (also receives tips from the public)

Referral directory

• online directory of services
• online library of resources

COVID19 For support call Crisis Line 416-408-4357 (Mon-Sun 24 hours), or send text to 45645 (Mon-Sun 4 pm-12 midnight)

Telephone assistance to persons in need of immediate emotional support and reassurance, and crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues

• emotional distress
• marginalization and/or social isolation
• family violence
• mental health crisis
• risk of suicide
• addictions
• mental and physical health concerns

For Survivor Support and Telecheck Seniors programs, see separate listings

COVID19 Emergency shelter and crisis line open; other programs offered online or by telephone, call for details

Shelter (capacity 30) includes food, some clothing, crisis counselling, support groups, court support, information and referral, children's program; 24 hour crisis line

COVID19 Emergency shelter open, new referrals accepted if space permits; other services offered remotely where possible, call for details

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Emergency shelter
Includes telephone crisis counselling, support and advocacy, individual and group counselling, referrals and ex-resident follow-up and support

• capacity 33

Transitional Worker assists residents and women in the community in finding housing, job search training and English as a Second Language (ESL) classes

Building Opportunities for Women (BOW)
Assistance with resume writing, interview preparation, job search, academic advancement and school programs, computer training, skills development and life skills

VIBE (Violence Intervention Breakthrough Empowerment)
Prevention program offered in-house, and in schools and communities

• music interactive therapy, academic support, group sessions, leadership and mentoring, and recreational activities
• in-school programs include Media Interactive, Music Interactive, WIT (Whatever It Takes), and Man Up (mentorship)

COVID19 Mental Health and Addiction Crisis Line available Mon-Sun 24 hours, 416-929-5200 (TTY 416-929-9647); Substance Use Crisis Team also available Mon-Fri 10 am-6 pm at 416-962-0220; visit GCC website for service updates

• virtual face-to-face support, wellness checks and short-term follow-up support available
• mobile team in-person visits 8 am-12 midnight, 2 short stay beds
• virtual wellness groups for service users and frontline professionals
• virtual crisis intervention and suicide awareness workshops
• mobile team visits and new house stays running at reduced capacity
• referrals from agencies: clients can call crisis line Mon-Sun 24 hours, or for wellness checks or follow-up-call referrals, call main office line and follow the prompt

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24 hour non-medical crisis intervention for acute psychosocial crises

• mobile response in the home or other community setting
• concrete assistance and support with problems immediate to the crisis
• brief stay at base facility when necessary
• referrals for assistance with ongoing needs such as financial, housing, case management
• assistance with remaining in the community
• no medical or psychiatric treatment, or emergency medical service

COVID19 Emergency shelter and crisis line open; shelter accepts new clients with referral from Assaulted Women's Helpline, call 416-863-0511

Emergency shelter, capacity 25

• counselling
• ​crisis intervention by telephone
• child care program
• referrals and advocacy

COVID19 Emergency shelter open and crisis line 416-533-8538, text 647-370-8300, and chat iDetermine.ca available for support; community outreach counselling available, call for details

Emergency short term shelter, including crisis intervention and counselling, family support, and legal, housing, education and employment support; advocacy and outreach; workshops

• capacity 33
• Housing Connections (see separate listing) Community Partner, assistance with housing search and application process

iDetermine.ca
Online support for women experiencing violence and abuse; professional counsellors assist with emotional support, safety planning, referrals and information

Referrals from Assaulted Women's Helpline only, 416-863-0511

Emergency shelter, including counselling, crisis intervention, needs assessment, mental health and addiction counselling, immigration and housing assistance, referrals and support (medical, financial, legal, employment, housing, parenting, immigration, substance abuse, cycle of violence), and advocacy for clients and their children; children's program includes children's group, counselling and recreation

• capacity 27
• ex-residents support program

COVID19 Shelter open for current residents; others leaving abuse should call Assaulted Women's Helpline, 416-863-0511

Emergency shelter, including counselling, crisis management, needs assessment, referrals and support (medical, financial, legal, employment, education, housing), and advocacy for clients and their children; children's program includes individual and group counselling, recreational activities

• capacity 24
• 1 accessible room
• public education

COVID19 Contact or visit website for update on phone, virtual and in-person programs and services

Supportive community-based emergency and support services, includes shelter, crisis intervention, counselling, safety planning, and support group programs for women and their children

• information and referral
• accompaniment and advocacy
• assistance in obtaining services
• development of support networks
• outreach and home visit services provided in various community locations

Emergency shelter
Includes counselling, referrals, court and immigration escort, follow-up, and advocacy and assistance with housing, welfare, immigration, medical and legal services

• capacity 30
• children's programs

Transitional and Housing Support Program
Counselling, crisis intervention, safety planning, assistance obtaining affordable housing, and follow-up

Women and Communities Against Violence (WACAV)
Builds and strengthens linkages between under-serviced areas, supports service providers and shelters

COVID19 Peer support by chat and text Mon-Fri, Sun 4 pm-9:30 pm EST, visit YouthLine website for details; not a crisis service

Anonymous, confidential peer support by email, text and chat, on issues of concern to 2SLGBTQ+ youth such as anti-oppression, anti-racism, sex and consent, STIs, HIV, self-care, mental health

• information and referral
• referral database of 2SLGBTQ+ youth services

COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders

• youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
• adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
• available in English and French
• does not provide medical advice
• access text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

• individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
• individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

COVID19 Telephone, text, and online counselling and support available, including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters

• telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
• chat available through cell phone, laptop, tablet, and desktop computer
• 24/7 e-mental health support through Facebook website or Messenger app
• Resources Around Me national searchable online database of community resource listings

Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)

Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential

Psychiatric community-based services, including crisis support and short-term intervention, medical assessment and consultation, day treatment, intensive extended day program, and intensive support and supervision

Crisis and Mobile Support Team, 416-363-9990
Telephone assessment and intake, and crisis support; follow-up mobile support based on assessment of client's mental health status

Day Treatment
Educational and therapeutic activities in classroom environment for youth 12-23 years, includes individual support and group meeting, to develop interpersonal, life and adaptive coping skills and academic success; in partnership with Toronto District School Board

Intensive Extended Day Program (IEDP)
Recovery-oriented treatment for youth 16-19 years with complex mental health needs who have left formal school system, includes support in education, vocation, life skills, housing and health related goals; in partnership with Covenant House

Intensive Support and Supervision
Alternative to custody program for youth12-17 years with serious mental health challenges, includes individualized plan, educational/vocational support, life skills and independent living supports, social and recreation support, mentoring, family support and self-help, and service coordination and advocacy; in partnership with Ontario Youth Justice Services

Medical Consultation Clinic (MCC)
Outpatient psychiatric consultation includes one-time psychiatric assessment; referral from physician or nurse practitioner required; fee

Live-in and Inpatient Treatment Programs, see separate listing

Telephone and text suicide prevention and support, and online resources, including listings of local helplines and crisis resources across Canada

Offers family support and education to families and friends of those living with complex mental health needs in the community

Services include:

• free virtual workshops * Go to www.iamentalhealth.ca/media-events/events
• IDEAS family support group: confidential small group meetings held monthly offering support for families who are caring for a loved one who has a serious mental illness or lives with a substance use problem * held at Joseph Brant Wellness House, Board Room, 2160 Itabashi way, Burlington
• Support line - staffed by a team of mental health counsellors who provide individualized supportive counseling, system navigation, and customized information and education to caregivers, individuals living with chronic mental illness, contact: 1-855-449-9949 or www.iamentalhealth.ca/Find-Support/Individuals
• 4-week course called Strengthening Families Together for families of individuals with a severe mental illness such as schizophrenia
• Justice and Mental Health (JAMH): for families needing support when a loved one living with mental illness comes into contact with the law
• discusses clinical treatment, provides information about the illness, and teaches skills that family members need to cope more effectively
• public forums with guest speakers providing support and education for families of those with schizophrenia
• advocacy in the community for services required by people with schizophrenia to live in the community
• public awareness and education
• raising funds for research into a cause and cure for schizophrenia
• holds the annual Peace of Minds Walk in May and an annual Peace of Minds Yogathon in February

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services, 416-204-7037
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free wifi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank