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COVID-19 - Telephone support and health information around COVID-19 for isolated seniors, provided by volunteer medical students and health professionals; volunteers do not provide medical advice

Services for seniors 65 years and older

• supportive and crisis counseling
• emotional support for loneliness and isolation
• short-term crisis management and referral
• service in-person (through COSS) if necessary
• supportive counselling over the phone, risk assessments, crisis de-escalation and triage to COSS (Crisis Outreach Service for Seniors) and behaviour supports

Information and referral for support services including:

• adult day programs for frail seniors or those with dementias, case management, congregate dining, crisis support, foot care, home assistance, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, social contact, transportation
• intensive case management
• mental health and addictions support

A partnership between Toronto Central Local Health Integration Network (LHIN), WoodGreen Community Services and Les Centres d'Accueil Heritage

Free and confidential online legal advice for teens in Ontario

Telephone Counselling
Mental health and addiction information, professional counselling, and referral on a wide range of services on and off campus

Crisis Text Line
Trained volunteer crisis responders provide listening and support; anonymous and confidential

Partnership of Kids Help Phone, ConnexOntario Health Services Information and Ontario 211 Services (see separate entries), and Ontario Centre of Excellence for Child and Youth Mental Health

COVID19 Peer support by chat and text Mon-Fri, Sun 4 pm-9:30 pm EST, visit YouthLine website for details; not a crisis service

Anonymous, confidential peer support by email, text and chat, on issues of concern to 2SLGBTQ+ youth such as anti-oppression, anti-racism, sex and consent, STIs, HIV, self-care, mental health

• information and referral
• referral database of 2SLGBTQ+ youth services

COVID19 Virtual and in-person supports available

Multi-service agency, including outreach assistance, telephone support and harm reduction supplies; referrals to food, legal and counselling; peer support counselling; arts and recreation seminars and events

Crisis Peer Supports
Includes family violence and child welfare supports; senior supports and referrals; culturally appropriate intervention program for at-risk youth and families; referrals to legal and medical services

Toronto Downtown East (DTE) Outreach Services
Access to harm reduction supplies, services, supports and referrals, 4 days a week in Toronto Downtown East; call 416-518-4824 or email harmreduction@equitablenow.ca; note that the front-line harm reduction outreach team is in the field and might not return calls immediately

Housing Supports
Advocacy and assistance in finding housing, shelter and food access services

Immigration
Settlement services and support, including orientation, advocacy and community support letters, crisis peer support; translation, interpretation, and referrals for immigration and sponsorship issues

Employment
Assistance in job search, resume writing, interview preparation, mentorship; employment training and education development; peer support for individuals experiencing long-term unemployment

Seniors peer support line staffed by volunteers

• information and referral
• friendly reassurance, telephone visiting

COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders

• youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
• adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
• available in English and French
• does not provide medical advice
• access text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

• individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
• individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

COVID19 Telephone, text, and online counselling and support available, including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters

• telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
• chat available through cell phone, laptop, tablet, and desktop computer
• 24/7 e-mental health support through Facebook website or Messenger app
• Resources Around Me national searchable online database of community resource listings

Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)

Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential

Online information, resources and educational webinars for caregivers supporting family members, friends, and neighbours

• online caregiver support groups for all ages, including young caregiver online support group for ages 15-25 years

Helpline for caregiver information, assessment and referral to connect people to community services

SCALE Program (Supporting Caregiver Awareness Learning and Empowerment)

• information sessions
• online group coaching and one-on-one telephone counselling

1:1 Peer Mentor Program

• registered caregiver participants connect by phone or online/virtual discussion with an assigned mentor, the Peer Mentors share their experience and knowledge

Renal services information and leadership * manages delivery, standards, and guidelines for renal care services in Ontario * agency of provincial government * educational resources for health providers and patients

Deliver various programs and services for Metis people * education & training, healing & wellness, intergovernmental relations, lands, resources & consultations

Education and Training - Offer a range of supports and services for the educational success of all Métis across Ontario beginning in early childhood, continuing through elementary school, middle school, and high school through to post-secondary education and into adulthood

Healing and Wellness - Facilitates and coordinates programs, services, and activities to address the holistic needs of Métis people in Ontario at the provincial, regional, and local levels

The program designed to help children and families from the pre-natal stage to six years of age * offers preparation for parenting and pre-natal and post-natal care * assist all Indigenous families in providing an environment for the healthy development of children through home visits, service coordination, and referrals

Social, recreation, and education programs

• community support
• information and referral
• client advocacy
• women's program
• hall rental

Children and youth programs

• after 4 program, homework help for children 12-16 years
• youth mentorship program for youth 13-18 years
• summer day camps

Moms and Tots Program

• Caregiver and child drop-in
• EarlyON Child and Family Centre
• parenting workshops

COVID19 Modified services via phone, email, video calling, or screened on-site services by appointment with enhanced safety protocols

Health Centre
Nurses or nurse practitioners available for phone consultations and referrals, or by appointment; urgent psychiatry visits can be arranged; call 416-929-9614 ext 2238 or email healthcentre@ysm.ca

Mental Health Services
Telephone counselling by appointment, call Nazreth 416-929-9614 ext 2269 or email nmebrahtu@ysm.ca

Nursery
Appointments available for supplies for young families in need; current registered families may receive a 2 week supply of child supplies, to coordinate pick up call Ruth 416-929-9614 ext 2232 or email rroblin@ysm.ca

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Health Services
Including primary medical care, dental care, check ups, lab tests (including HIV testing), referrals, and ID replacement; no Ontario Health Insurance or identification required; child care available

• access to diapers, formula, baby food
• birth control, pregnancy tests
• prenatal care, perinatal services
• prenatal and parenting classes
• immunization
• optometry, eye glasses
• chiropractor, physiotherapist, naturopath, psychiatrist
• addictions counselling
• traditional Chinese medicine
• foot care, socks and shoes
• health education and counselling on health issues

Community services

• counselling information and referral services
• volunteer tutors for children and youth
• voluntary trusteeship program
• free Internet access
• seasonal income tax clinic

Children's programs

• social and recreation activities after school program summer day camp
• Kidz Klub

Youth programs

• social recreation arts and education activities
• Boyz 2 Men -- dance club/li liweekend activities
• GEMS (Girls Empowerment for More Success) Jr.-- sports leadership arts and social activities homework help games outings and group discussion

Women's program

• weekly group program including life skills, information and support in several languages
• East African Women's Circle, violence prevention program
• conversation club
• free childminding available

Parenting programs for women, free childminding usually available for participants

• family support program -- counselling on family issues

Easy access voicemail, call 416-925-4363 ext 103

• Monday, Wednesday 12:30 pm-3:30 pm
• persons without telephones receive voice mail number to retrieve messages from any touch-tone phone
• $10 for 3 months

COVID19 -- remains open with capacity limitations * take-out meals offered from the gate of 25 Augusta location * Clothing Bank closed to public, however people can go to the 25 Augusta location to request clothing assistance

Housing and casework support services

• access to crisis and mental health supports
• housing casework
• addiction and detoxification detox supports
• funding supports

Transitional Housing for women -- maximum stay 1 year, capacity 14

• One stop program
• life skills workshops
• housing support​

P.A.W.S. Program

• opportunity to apply for financial support for emergency veterinary health care, neutering, different treatments, and prescription medications for their pets
• sites are 100% pet friendly

Clothing Bank Program

COVID19 Mental Health Support Warm-Line available 7 days a week for anyone feeling lonely, isolated, anxious, or depressed

• 3 pm-12 midnight call 416-960-9276, text 647-557-5882, or visit www.warmline.ca for online chat 12 noon-12 midnight
• 3 pm-7 pm (ET) call 1-888-768-2488, available nationally

Wellness Check-ins and Mental Health Follow Up
Individuals are offered a follow-up and check in if they need it

Web-based and Virtual Support
Online groups/social events including exercise, cooking, stress reduction, Double Recovery, recreational activities

• members only activities, Mon-Fri 9:30 am and 1 pm, Sat-Sun 1 pm
• non-members welcome Mon-Fri 11 am and 3 pm, Sat-Sun 3 pm
• see online schedule for program details

Community Support

• daily takeout meal for members from 576 Church St, delivery for those with complex health issues, primarily members, call for details
• housing support via phone
• Senior Day Program daily phone outreach, meal and supplies provision, for existing members only
• Weston Mount Dennis Community Place Hub phone outreach 10:30 am-4 pm, virtual sewing lessons, free coffee/sandwich Mon-Fri 1 pm-2 pm, call 416 323-1429 for details

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Community-based psychosocial rehabilitation centre, based on the clubhouse approach

The Clubhouse
Members attend the Clubhouse to begin recovery from serious mental illness, and participate in work-focused activity units including clerical, maintenance, food services

• peer and staff support
• evening, weekend and holiday social and recreation activities
• social and recreation opportunities for young adults, such as podcasts, social media, spoken word

Warm Line, 416-960-9276
Peer support telephone line operated by and for consumers/survivors, including text format; online chat also available, visit www.warmline.ca for information

Double Recovery Program
Self-help meetings for individuals with concurrent disorders of mental illness and addictions held at various downtown locations

Employment Program
Part time employment in the community for Clubhouse members, at competitive wages, includes group, transitional and independent employment opportunities, and staff support as required

Residential Services
Affordable housing for Clubhouse members, including flexible as-needed support in bachelor and one bedroom apartments

Participates in Senior's Corner Mental Health Day Program at St James Town Community Corner, 200 Wellesley St E, 416-458-9616, nkhandaker@progressplace.org; and in Weston Mount Dennis Community Place Hub, 1765 Weston Rd, 416-323-1429, khaji@progressplace.org (see separate listing)

COVID-19 Service Change: Services by appointment over the phone

Short term (up to 12 sessions) goal focused counselling, case management, and advocacy * referral to other services available in the community including food banks and housing supports

Community support

• community information and referral
• assistance in filling out government and housing forms, call for information
• income tax clinic
• phone and mail registry service
• computer, Internet and email access
• online resource directory
• case management
• advocacy
• peer-supported community events/festivals and hobby groups

Housing Trusteeship Services -- money management services to help clients pay rent on time

• financial literacy skills
• landlord and tenant mediation
• follow-up support and community links

Toronto Rent Bank, 416-397-7368 -- Neighbourhood Information Post program coordinating agency

• grants to low-income households who are in rental arrears or need to move into more suitable housing

Energy Assistance Programs -- financial assistance to low income individuals and families who are in arrears for their utility bills, and have exhausted all other sources of financial support

Assistance with applications for OESP (Ontario Electricity Support Program) -- monthly credit applied to electricity bill for eligible customers based on household income and size

Member agency of Toronto Drop-in Network (TDIN)

COVID-19 Service Change: Services by appointment over the phone

Short term (up to 12 sessions) goal focused counselling, case management, and advocacy * referral to other services available in the community including food banks and housing supports

Community health centre * provide accessible, community-governed and inter-professional primary care services, as well as a range of health promotion, community services, and community capacity building programs

Community and Health Promotion Services - Focus on newcomers, women, families with children birth-6 years * peer outreach and support * parenting and parent-child groups * food skills groups * health education * prenatal nutrition and support * lesbian, gay, bisexual, trans and queer (LGBTQ) services * expressive arts * research and advocacy on newcomer, immigrant and refugee issues

Interpretation and Translation Services - Over-the-phone and video remote interpreting - Language Access Plan Implementation - Professionally-trained interpreters with expertise in health, community, and social services * in person, on-site (health centres, hospitals, home visits, community centres) * translation and revision * telephone message relays * audio and video recordings and dubbings * interpreter training for bilingual staff and volunteers * training and resources for service providers on working with interpreters and multilingual populations

Primary Care Services - Medical and nursing assessment, prevention and treatment * pre and post natal care * immunizations * chronic disease management * diabetes education * sexual health and education * nutrition and dietetics * counselling and therapy for individuals, families and groups * health coaching and education * self-management and systems navigation * physiotherapy * no OHIP required for primary care services and most specialist referrals

Settlement Services - Orientation to community * needs and eligibility assessments * settlement related information * support navigating health and government systems * LGBTQ+ settlement * referral to housing, legal and employment services * one-on-one settlement support * group information sessions

Services and Programs:

• AccessPoint on Danforth (APOD)
• AccessPoint on Jane (APOJ)

COVID19 Takeout meals for breakfast and lunch available at door Mon, Fri 9 am-10 am, 12 noon-1 pm, and Tue, Thu 12 noon-1 pm; Meat (100% Halal) and Vegetarian options usually available

• all non-essential programs at drop-in closed
• call, email, or visit Fred Victor website for details on available services

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Community centre, including the following programs:

Regent Park Community Food Centre
Includes drop-in and community meal programs; in partnership with Community Food Centres Canada

• food action programs such as food skills community kitchen and community garden
• housing support and affordable housing advocacy
• community advocacy training and support
• community development and social enterprise partnerships

Drop-in and community meal programs:

• breakfast, lunch and supper (see Hours for schedule)
• shower and laundry facilities
• food skills workshops
• life skills
• recreation and social opportunities
• telephone for local calls
• PAID Clinic assistance with ID on first come, first served basis
• Information and Referral to other community programs

Housing Program
Supports include assistance in finding and maintaining affordable housing and tenant and landlord relationship assistance

• information and referral
• 40 Oaks Housing affordable housing residence

Housing Connections (see separate listing) Community Partner offering assistance with housing search and application process, appointment required

Member agency of Toronto Drop-in Network (TDIN)

COVID-19 : Clinic space remains open for healthy clients needing antenatal/postpartum appointments. SGMT information sessions, tours and programming are canceled until further notice. Call Auntie: Indigenous COVID-19 Pathways Hotline 437-703-8703 open Mon-Sun 4-9pm providing information, resources or referrals around COVID-19, self-assessment and self-isolation.

Provide primary care to low-risk clients during their pregnancy as well as care for parents and babies for six weeks after the birth * individuals can choose to give birth at home, at Sunnybrook Health Science Centre, or the Toronto Birth Centre

COVID19 -- most staff working remotely, call or email for program intake and support

In-person court services, and visits to Vanier Centre suspended, Market Place closed due to COVID restrictions

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Transitional housing, counselling, community, court and outreach programs

Phyllis Haslam Residence -- transitional residence for women on parole

• staffed 24 hours
• individual and group counselling, practical assistance
• referral and support to plan for release
• capacity 14, also 2 satellite apartments for independent community living, 1 for woman with a child

General Counselling -- individual and group counselling supports and workshops for women in the community dealing with social, economic and justice issues

• provides information pertaining to legal rights, health and safety and alternatives to at-risk behaviours
• programs include parenting, immigrant family law, anger management, theft and fraud, healing from abuse and trauma, domestic/gender based violence, substance abuse and gambling support

Reintegration Counselling -- individual and group counselling for women on provincial probation and parole

• clients provided with skills to develop alternatives to theft, fraud, substance use behaviours and poor decision making

Trauma Recovery and Empowerment Model (TREM) --individual and group counselling and psycho-educational support for women who have experienced gender-based trauma

Direct Accountability Program (DAP) -- provides alternatives to prosecution for individuals charged with minor criminal offences, operates at the College Park court

Partner Abuse Response program -- 12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

BEST (Building Employment Strategies Together) -- individual and group support for women to develop a job search plan

• communication skills, resume writing, financial literacy, identifying career training programs and job placement

My Start-Up Entrepreneurship Program -- self-employment entrepreneurship training and support program for women who want to start their own business

• idea generator sessions, employment skills workshop, support developing business ideas and low interest loans
• in partnership with Rise Asset Development at University of Toronto

Record Suspension (Pardon) Information Services -- assistance with submitting a pardon application with the National Parole Board of Canada

Talk and Listen Phone Line, 1-855-924-3708 -- assists women calling from institutions to navigate the criminal justice system

• information and resources on legal information, housing, mental health services, reintegration, release planning
• does not make third part calls or call on anyone's behalf

College Park Court Program -- practical assistance and support, information to women and their families navigating the court system

• assistance with referrals, information and resources
• free snacks, clothing, personal hygiene items for women released on bail

Vanier Centre for Women -- social and recreation program, provides information and resources about Elizabeth Fry Toronto and other community supports

The Market Place -- for marginalized women particularly those recently released from incarceration

• in-house service provides free personalized shopping allowing women to pick up clothing, food, supplies and other needed items