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Inspection services, quarantine programs related to food, animal health, plant protection
* enforces food safety, nutritional quality standards established by Health Canada
* responds to food borne illness outbreaks through food safety investigations and recalls
* guards against entry of foreign animal diseases to protect human and animal health
* prevention and control of the spread of certain foreign animal diseases
* sets standards and verifies industry compliance with federal acts and regulations

Complaints related to health concerns in restaurants and cafeterias should be referred to the appropriate public health unit.

Canadian food safety system is an area of shared jurisdiction between provincial, territorial and federal governments and is composed of medical, public health, and food inspection systems.

Rabies is a reportable disease under the Health of Animals Act. All suspected cases must be reported to the Canadian Food Inspection Agency (CFIA) for immediate investigation by inspectors.

Professional Association for Personal Support Workers in Ontario

Protects and serves the public interest through regulation of the practice of veterinary medicine.

• veterinarians are licensed, facilities are accredited, standards and policies are developed and maintained
• investigations and resolutions process
• licenses approximately 5,200 veterinarians, accredits over 2,300 facilities in Ontario

SafetyInfo.ca

• online safety awareness information on amusement rides, ski lifts, fuel, escalators and seasonal issues
• videos

Report an incident

• on amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, passenger ropeways (ski lifts), and upholstered and stuffed articles

Training, certification and examination

• administers the certification of occupations regulated under the Act

Ombudsman Office

• facilitates and mediates discussion of complaints regarding potential or actual misconduct prior to formalized process
• does not investigate, adjudicate or arbitrate claims

Civilian law enforcement agency

• has jurisdiction over municipal, regional and provincial police officers in Ontario, as well as special constables employed by the Niagara Parks Commission and peace officers with the Legislative Protective Service, anyone the SIU is mandated to investigate is referred to as an 'official'
• investigates incidents involving officials where there is a serious injury, death, allegation of sexual assault or discharge of a firearm by an official at a person
• objective of every investigation is to determine whether there is evidence of criminal wrongdoing on the part of the official

Affected Persons Program - provides support and assistance to individuals and families who have been impacted by SIU investigations

First Nations, Inuit and Metis Liaison Program - geared to providing culturally sensitive guidance in the Unit's approach to incidents involving First Nations, Inuit and Metis persons or communities

Outreach Program - participates in community events and educational sessions

Director's Resource Committee (DRC) - helps address community concerns and assists the SIU to improve relations with the public

Independent of any police service and operates at arm's length from the Ministry of the Attorney General

Contact this office by letter in order to complain about a provincial judge's conduct or actions. Complaint is made in writing only by mail or fax - not by phone. All letters that are sent must have a signature as well as return address to be considered.

Governing body established by the Government of Ontario to regulate the profession of traditional Chinese medicine in the public interest

Duties

• regulates the practice and conduct of traditional Chinese practitioners (TCM) and acupuncturists by setting regulations, standards, policies and guidelines
• ensures that only qualified professionals meeting entry-to-practice requirements can practise or use protected titles: Traditional Chinese Medicine Practitioner or Acupuncturist and the professional designations of R.TCMP and R.Ac
• develops programs to improve members' skill, knowledge and judgement; offers practice guidance and support to members
• investigates complaints against members and disciplines where necessary
• promotes inter-professional collaboration

Services to the Public

• maintains a searchable public register of TCM practitioners and acupuncturists
• assists public with information about the profession and members

The College is not an educational institution and does not advocate for the TCM profession

Regulating body of the profession * investigates complaints * directory of dietitians available on website

Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and French

Visit website for list of locations in Ontario

Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario.

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mortgage brokers, cooperatives

• regulates industry practices, companies, agents and adjusters
• protects interests of consumers, receives complaints
• dispute resolution services
• arm's length agency of Ontario Ministry of Finance

Motor Vehicle Accident Claims Fund (MVACF)
Call 416-250-1422, 1-800-268-7188

• provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim

The Bureau investigates the following types of anti-competitive practices:

• price fixing
• bid-rigging
• false or misleading representations
• deceptive notice of winning a prize
• abuse of dominant position
• exclusive dealing
• tied selling and market restrictions
• refusal to deal
• mergers
• multi-level marketing plans and schemes of pyramid selling
• deceptive telemarketing
• deceptive marketing practices

Can refer criminal matters to the Attorney General of Canada and has the power to bring civil matters before the Competition Tribunal

The Information Centre is the first point of contact for the public

Regulates the sale, service and consumption of beverage alcohol

• regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
• addresses complaints about licensed establishments
• regulates privately run recreational cannabis stores in Ontario

www.playsmart.ca -- information on responsible gambling, including self-exclusion program

Independent organization helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers

• responds to consumer inquiries and complaints
• provide accurate information and guidance on industry standards and practices
• provide a fair and balanced opportunity for both the consumer and the Member Company insurer to make presentations and to present documentation and information

Responsible for protection of the public interest, regulates and supports

• funeral, transfer service, cemetery and crematorium sectors
• inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
• licensing of cemetery and crematorium operators
• cemetery and crematorium sales representatives
• funeral directors and preplanners
• transfer service operators and sales representatives
• receives and investigates complaints
• inspects trust funds for prepaid funerals
• administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services

Find a Provider service and Consumer Information Guide available online

Regulatory body

• sets standards for certification and licensing
• investigates complaints about real estates agents and brokers

Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints