Searching for Crisis Lines

• Provides crisis counselling via a 24/7 toll-free telephone service, or by text, live chat, or Facebook messenger
• Offered to anyone experiencing mental health challenges
• Services include confidential crisis services, connection to ongoing mental health and addictions support services and access to clinical and mental health counselling

Services can be provided in the following areas:

• Addictions
• Domestic violence
• Suicidality
• Self-harm behaviours
• Depression
• Anxiety
• Grief/bereavement

Telephone crisis support continues to operate 24/7. In Thunder Bay, call or text 807-346-8282, or in the district, call toll-free at 1-888-269-3100. Mobile Unit and Crisis Support Residence currently suspended due to covid-19.

• Provides 24/7 telephone support, including via text
• Offers an 8 hour mobile unit to provide in-person crisis assessment
• Operates a short-term Crisis Support Residence

Telephone support provides the following:

• Crisis assessment and intervention
• Follow-up
• Referrals to other community services
• Support to family and friends
• Wellness Planning

LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:

• in person
• by phone

or in the following virtual ways:

• PCVC - Personal computer video conferencing
• OTN - Ontario Telemedicine Network
• ZOOM - Video/web conferencing platform

Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.

• Offers culturally appropriate counselling services to Indigenous women by Indigenous women, via telephone, text, or chat

Offers services in 14 languages, including:

• Oji-Cree
• Cree
• Algonquin
• Inuktitut
• Mohawk
• Oneida
• Odawa
• Potawatomi
• Micmac
• Black Foot
• Anishnaabe
• Moose Cree
• Swampy Cree
• English

All in-person services are by appointment only; services are also offered virtually, by phone or video conference

Provides confidential and free support for Francophone women affected by sexual assault including the following:

• Accompaniment
• Advocacy
• Community liaison and development
• Counselling and peer support
• Information and referral
• Practical assistance

Also provides:

• Free lending library
• Prevention programs
• Public education
• Volunteer training

Satellite office located in:

• Geraldton

Provides crisis intervention services to individuals affected by family violence and suicide

• Offers immediate on site or telephone assistance
• Dispatches call to police when deemed necessary
• Ensures victims receive support and assistance to secure their safety
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions

Also coordinates:

• Crisis plan to follow in response to suicide intervention, domestic violence intervention and any other form of crisis situations that may arise in community
• Information sessions and workshops on techniques for healing strategies

Support Services

Includes the following services:

• Debriefing and stabilization following crisis situation
• Advocacy on behalf of individuals and families dealing with various agencies
• Information about/referrals to appropriate resources and services

Provides crisis intervention services to individuals affected by family violence

• Offers immediate on site or telephone assistance
• Dispatches call to police when deemed necessary
• Dispatches other supports if necessary
• Ensures victims receive support and assistance to secure their safety
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions
• Provides advocacy on behalf of individuals and families dealing with various agencies
• Provides information and referrals to appropriate resources and services

Distress and Crisis Ontario (DCO) is the provincial networking organization that supports and helps build and sustain the capacity of its member agencies in the continuum of support, referral and mental health services offered to the people of Ontario. At a Distress Centre, individuals can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Phone Lines, Online Chat services and much more. For a listing of member agencies, click here.



ONTX Ontario Online & Text Crisis Service



How to Chat

* Chat is available on computer, or mobile device from 2 pm-2 am daily

* Click Here to access.

* Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.



How to Text

* Text is available from mobile phone from 2 pm-2 am daily and is accessed by dialing 258258.

* Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.

Created by youth, 100% volunteer based, dedicated to providing resources and support for all Canadians affected by bullying. Provides a 24/7 toll free telephone support service. Offers information, help and support to victims, perpetrators, bystanders, parents, school staff and the community.

Presentations on Bullying, mostly virtual.

COVID19 Virtual support available, visit www.gatoronto.ca/phone-meetings for hours and access codes

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Regular group meetings for men and women who desire to stop gambling

Gam-Anon
Mutual aid and support for spouse, family or close friends of compulsive gamblers, online meeting schedule available for locations in Ontario

A free anonymous phone service that people who use drugs can call if they are located within Ontario. The operator will stay on the phone with the caller while drugs are used, in the event that the operator receives no response after administration of narcotics the operator will call 911 and alert them to a possible
overdose at the location provided by the caller. Can also provide referrals to harm reduction products or assistance with home detoxing.

COVID19 24-hour crisis line, telephone counselling and virtual programs available; restrictions and modifications for some programs; instruction provided to assist in online participation, and tablets available for lending to seniors without devices; visit TUTFS website for details, including registration information

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to other appropriate emergency services
• face-to-face individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis

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In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Children's Programs

• Little Steps, Big Steps for kindergarten to grade 6
• homework club
• summer camp

Health Programs

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Parenting Programs

• Focus on Early Years and Mothers
• Focus on Fathers
• parenting skills workshops, including workshop with parents and their children

Seniors Programs

• English café
• reassurance program including counselling and visitation
• outreach services
• recreation including singing, art and digital storytelling classes
• online virtual seminars such as Sing-A-Long Musical Class, Expressive Art Class, Dance Class

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Youth Programs

• employment seminars, career development, leadership training, life skills workshops
• Mind and Motion Program, 2-weeks summer volunteering (August) retreat
• tobacco-free campaign program
• facilitation skills workshop
• mentoring program
• recreational activities

Peer-run and peer-driven remote safe consumption line

• provides support to clients and mitigate risk of overdose fatalities
• provides stigma-free space
• dispatches emergency resources where required
• provides links to additional care, services and resources as required

Volunteer opportunities are available

COVID19 - Nurse-staffed 24 hour telephone line available to assist victims/survivors and service providers with service navigation during the COVID19 pandemic; call 1-855-628-7283 or visit website for details, or to find a local Sexual Assault/Domestic Violence Treatment Centre in Ontario

Provides representation, leadership and support to 36 hospital-based sexual assault and domestic violence treatment centres collaboration in research, education and training activities to establish standardization in service provision

Information on health options and centre locations for victims/survivors of violence

• direct services for victims/survivors provided by member centres
• online training modules for service providers
• resource library

Find a Centre -- online searchable directory of sexual assault/domestic violence centres in Ontario; map available to download

Telephone and text suicide prevention and support, and online resources, including listings of local helplines and crisis resources across Canada

COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders

• youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
• adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
• available in English and French
• does not provide medical advice
• access text or Messenger also available on website

Access to culturally sensitive counselling (dependent on crisis responder availability)

• individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
• individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger

COVID19 Telephone, text, and online counselling and support available, including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters

• telephone, text and online (live chat) counselling and emotional support, and information and referral on a wide range of topics; anonymous and confidential
• chat available through cell phone, laptop, tablet, and desktop computer
• 24/7 e-mental health support through Facebook website or Messenger app
• Resources Around Me national searchable online database of community resource listings

Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)

Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

Information and referral to community support services to meet long term needs including crisis and follow-up services



Member agency of Support Services Network for Male Survivors in Ontario

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling