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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
- Operates a regional network of people from all backgrounds working together to promote citizenship, preserve cultures, combat racism and promote getting along
- Advocates for the multicultural associations and minority groups throughout the region
- Assists new immigrants and refugees to settle and to integrate into Canadian life
- Promotes citizenship
- Functions as the support behind the Regional Multicultural Youth Council, providing guidance, office space and financial support
- Provides individuals with public access to the Internet and the skills they need to use it effectively
- Plays a crucial role in bridging the digital divide
- Contributes to the foundation for electronic access to government services
- Encourages online learning and literacy
- Fosters the development of community based infrastructure
- Promotes Canadian e-commerce
- Other services available include faxing, photocopying, scanning and printing of documents
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Short Description
Newcomer Settlement Program
Provides walk-in information and referral services to refugees and newcomers
Services and supports provided may include (with examples):
Provides walk-in information and referral services to refugees and newcomers
Services and supports provided may include (with examples):
- Initial settlement (housing, schools, orientation to Thunder Bay life)
- Immigration (filling out applications for permanent residence, work permits and citizenship)
- Health issues (referral to programs at Thunder Bay Health Unit, filling out OHIP applications)
- Housing issues (filling out applications for Thunder Bay District Housing, apartment search)
- Family Issues (filling out applications for Pro-Kids, Child Tax benefits, referral to various agencies)
- Citizenship Application support
- Employment Related Matters (job search, resume writing, employee rights, application for Employment Insurance)
- Education issues (information and referral to ESL, LINC programs, tutors)
- Social Services issues (assistance in applying for Ontario Works, assistance in dealing with agencies)
- Sponsorship-related issues (assistance in filling out applications for sponsorship)
- Any parish or group of individuals may sponsor a refugee family
- Refugee Sponsorship Coordinator assists parishes and other refugee sponsorship groups with information, planning, training and the application process
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Short Description
- Offers group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- Trained and experienced volunteer mentors assist with focus on citizenship and civic engagement or skills and career development
- Offers English and French tutoring for individuals, families, and children
- Offers English Conversation Circles for informal English practice
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Short Description
Assists newcomer youth to successfully transition to life in Canada by providing a variety of supports to meet their needs
The program can assist with:
The program can assist with:
- Developing strategies to transition to life in a new country
- Referrals to appropriate outside agencies for services
- Homework and school assignment help
- English conversation and pronunciation
- Employment programs and opportunities
- Supports youth in achieving their full potential in education, employment, community engagement and leadership through volunteer mentors and group activities
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Short Description
Offers settlement and community orientation services for immigrants and refugees, including:
Orientation and Adaptation Services
Translation and Interpretation Services
Supportive counselling
Job search preparation and training
Employment counselling
Orientation and Adaptation Services
- Offers needs assessment and information and referral to community and social services, support with finding housing, child care, registering children in school and health care
- Provides help filling out government forms including housing and immigration sponsorship forms
- Offers workshops to reduce stress of adjusting to Canadian culture
- Serves as a Commissioner of Oaths for verifying original documents
Translation and Interpretation Services
- Offers professionally trained interpreters with expertise in health, community and social services
Supportive counselling
- Provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Job search preparation and training
- Provides assistance in developing strong job search strategies and workplace communication skills
Employment counselling
- Offers resume help, employment counselling, skills and career development and help in establishing social and professional networks
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Short Description
- Provides direct services for new and established permanent residents and convention refugees, and for refugee claimants
- Offers orientation classes in citizenship preparation, income tax clinic (March)
- Offers courses, tests and activities to help newcomers prepare for the citizenship test
- Free citizenship classes are held three times a year - call the office or check the website or facebook page to see when classes are being provided
- Cultural projects
- Folklore Festival: First weekend in May
- Anti-Racism and Anti-Discrimination Advocacy and Workshops
- Cultural and Cross-Cultural Sensitivity Training
- Community engagement and welcoming
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Short Description
Free mobile app to help immigrants, refugees and international students to settle in Ontario
- includes information on finding employment, housing, English or French classes, health care
- connects newcomers to the O20 Chatbot, relevant government websites/phone numbers and the Welcome to Canada Guide
- allows users to connect with 911, 211 and ConnexOntario's Mental Health Services with just one click
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Short Description
Levant Canada is a non-profit organization that supports refugees fleeing crises and promotes newcomers' empowered integration into Canadian life. Levant privately sponsors refugees seeking safety in Canada. Through artistic, cultural, and athletic programming, facilitate newcomers' integration into Canadian life and encourage exchange between newcomers and established Canadians. Programs and events foster intercultural dialogue, create a sense of belonging in the community, and support newcomers' pride in their home cultures. Visit website or contact us to learn more about our programs and activities, including:
- Levant Soccer Club
- Steps Dance Club
- Community Dabke Group
- Refugee Sponsorship
- Levant's Annual Cultural Event
- And more
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Short Description
Accreditation Qualifications and Information Services -- information and help for international professionals to develop plans to obtain professional recognition * one-on-one confidential interviews, group information sessions, individualized action plan,
cross-cultural information, referral to interpretation services or document translation
Strategic Consulting Services -- identify service gaps within the community and develop program responses to fill needs
Newcomer Services -- settlement services provided through various Welcome Centre Immigrant Services offices (see separate entries)
Child care and Ontario EarlyON program (see separate entries)
cross-cultural information, referral to interpretation services or document translation
Strategic Consulting Services -- identify service gaps within the community and develop program responses to fill needs
Newcomer Services -- settlement services provided through various Welcome Centre Immigrant Services offices (see separate entries)
Child care and Ontario EarlyON program (see separate entries)
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First Contact Program
1-866-902-4993 options 1 and 1Office: 416-480-2500 options 1 and 1
Visit Website
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Short Description
Office open however safety measures remain
- information about emergency shelter social legal and health services
- information and referral on refugee claim process and settlement services
- work permits
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Short Description
Publishes online Camps Guide of accredited day and residential camps for children and youth, including camps for children with special needs and camps with subsidies
- online job board
- training events and conferences for camping professionals
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Short Description
Limited in-person appointments are available in Keele and Finch offices. Also, services continue to be offered via phone, email and online
Settlement Services
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
Settlement Services
- orientation to life in Ontario; information on immigration issues
- accessing government resources including social assistance, income security, child tax benefits
- assistance with search for housing and social housing
- emotional support
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
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Short Description
COVID19 -- full-time in-person services have resumed, Mon-Fri 9 am-5 pm; call 416-533-8545 or email info@spanishservices.org; appointments only - no walk-ins
Settlement Program
Volunteer opportunities with ESL classes, food security assistance and interpretation and translation assistance
Seniors Program
HIV and AIDS Prevention Services, see separate record
Settlement Program
- information, counselling and referral
- assistance with completing government and social services application forms
- ESL classes
- commissioner of oaths
- interpretation and translation services
- monthly settlement workshops
- individual crisis counselling and group counselling by telephone or in person
- support groups for isolated women and their children
- information and orientation about legal rights
- assistance leaving the abusive home, finding transitional housing and applying for social assistance
Volunteer opportunities with ESL classes, food security assistance and interpretation and translation assistance
Seniors Program
- art-based workshops
- informational workshops
HIV and AIDS Prevention Services, see separate record
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Short Description
Community Settlement Services
Community Building -- working with residents on local issues to improve social networks and economic security
Skills and Leadership
- one-on-one and group settlement services available to new permanent residents, convention refugees and refugee claimants
- information and referral
- orientation
- formerly Immigrant Settlement and Adaptation Program
Community Building -- working with residents on local issues to improve social networks and economic security
Skills and Leadership
- training in leadership, group facilitation skills, peer leadership, and practicums in these areas, for adults
- Newcomer Youth Leadership Training
- employment readiness -- orientation to Canadian workplace culture, employment counselling and assessment, small business development support
- financial literacy workshops
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Short Description
Settlement Services
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
- orientation to life in Ontario; information on immigration issues
- accessing government resources including social assistance, income security, child tax benefits
- assistance with search for housing and social housing
- emotional support
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
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Short Description
Provides programs and services to Lao communities across Ontario
- information and referral including employment
- settlement and counselling
- translation and interpretation
- documentation and form filling
- social and cultural events
- community radio program, sports activities
- advocacy, community development and volunteer recruitment
- annual music and cultural festival
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Short Description
COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications
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Linguistically and culturally sensitive counselling and settlement services for individuals and families
Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary
Family programs, including parenting and family life education, and youth counselling and leadership development
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children
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Linguistically and culturally sensitive counselling and settlement services for individuals and families
Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary
- consultation for human service providers
- satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)
Family programs, including parenting and family life education, and youth counselling and leadership development
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict
- victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
- group counselling in Cantonese, Mandarin and Vietnamese
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training
- computer access
- job search and employment counselling
- assistance in accessing services
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children
- community services information on issues such as housing, legal, financial, health care, immigration, children's services
- settlement support including assistance setting up safety plan, ongoing counselling and support
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Short Description
Settlement services
- information and referral, support groups, mental health counselling
- English conversation class
- seniors program
- parenting classes
- quarterly women's mobile health clinic, by appointment only
- workshops and classes on mental health, wellness or health, employment and entrepreneurship, recreation or personal development
- legal aids and education
- fitness programs (yoga, zumba), book club
- mentoring program
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Short Description
Carrefour des Immigrants FrancoQueer (CIF)
- settlement and integration services
- information, orientation and reference
- information and orientation workshops
- help with refugee application process and follow up
- discussion groups and peer support, including matching with someone already settled
- social integration activities to adapt to Canadian life
- psychosocial support and crisis counselling
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Inside the Church of St. Peter and St. Simon-the-Apostle, 525 Bloor St E
Toronto, ON, M4W 1J1 (924km)
Toronto, ON, M4W 1J1 (924km)
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Short Description
COVID19 -- Follows all current public health restrictions
Provides support and expertise to groups involved in refugee sponsorship and resettlement
Provides support and expertise to groups involved in refugee sponsorship and resettlement
- refugee sponsorship training, toolkit and online resource centre
- public awareness of refugee needs
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Short Description
Bilingual program that facilitates settlement of newcomers to Ontario
- provides newcomers with free online and in-person information/orientation about settling in Ontario, and connects them to community services
- informational workshops take place in-person at settlement agencies across the province and/or online via webinars.
- online resources also available for free 24/7 at the O2O website.
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Short Description
Online tool for individuals who wish to offer lodging to refugees
- organization reviews the application and then pass it on to a local settlement organization, who will find a match
- volunteers welcome
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Short Description
COVID19 -- services provided by phone or online, as well as in-person services
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Information and training support services
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Information and training support services
- online applications and forms, serves Canada (except Quebec)
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Immigration and Refugee Board of Canada. Central Region
1-866-790-0581 Office: 416-954-1000
Visit Website
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Short Description
COVID19 -- call or visit website for current information irb-cisr.gc.ca/en/stay-connected/Pages/covid-19-irb-operations.aspx
Refugee Protection Division: panel determines refugee claims, for more detailed information, click irb.gc.ca/en/applying-refugee-protection/Pages/index.aspx
Detention Reviews and Admissibility Hearings: detention reviews and admissibility hearings conducted for persons believed to be inadmissible or removable from Canada; located at 385 Rexdale Blvd, 1-833-222-0408; for more information, click irb.gc.ca/en/detention-hearings/Pages/index.aspx
Refugee Protection Division: panel determines refugee claims, for more detailed information, click irb.gc.ca/en/applying-refugee-protection/Pages/index.aspx
- appeals of negative decisions may be heard at Refugee Appeal Board or other bodies, for more information, click irb.gc.ca/en/filing-refugee-appeal/Pages/index.aspx
Detention Reviews and Admissibility Hearings: detention reviews and admissibility hearings conducted for persons believed to be inadmissible or removable from Canada; located at 385 Rexdale Blvd, 1-833-222-0408; for more information, click irb.gc.ca/en/detention-hearings/Pages/index.aspx
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Short Description
Settlement Services
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
- orientation to life in Ontario; information on immigration issues
- accessing government resources including social assistance, income security, child tax benefits
- assistance with search for housing and social housing
- emotional support
LINC (Language Instruction for Newcomers to Canada): provides basic English skills in English, upon assessment by YMCA of Greater Toronto --see separate entry
Language Instruction Giving Hope to Trauma Survivors (LIGHTS) Program: alternative language program that provides functional English as a second or additional language (ESL/EAL) instruction to vulnerable newcomers who experience emotional, cognitive, or academic barriers to learning in traditional English classes
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