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Confidential telephone support for people feeling anxious, isolated, lonely, sad, stressed, or need someone to talk to * callers can speak with warm, caring, and trained volunteers and receive supportive and helpful responses * information about community services also provided

• helps seniors stay up to date about what's happening in their community (i.e. ask what time a store is open, who can help with household chores, neighbourhood associations still open) or simply enjoy a pleasant conversation with a volunteer

• housing
• health services
• child and youth services
• seniors' services
• home care
• government programs
• libraries
• recreation
• service clubs
• mental health services
• counselling
• financial and social assistance
• disability support programs
• newcomer services
• food banks
• parenting and family programs
• employment services
• transportation

• client-driven self-identified goals, case management and life skills coaching
• support with getting back into school, referrals to supportive housing programs, employment, addictions and mental health services as well as community support and services
• transition planning and follow-up support when graduating from the program

• single room with a warm bed, nutritious food and supports
• shelter for up to 90 days
• referrals to transitional and supportive housing programs, employment, addictions and mental health services as well as community support and services

• peer counselling
• referrals
• Kanawayhitowin Taking Care of Each Other's Spirit
• Indigenous seniors 55+ program
• anger management
• Indigenous women's sharing circle (ages 13+)
• community education and training

• acting out behaviours
• aggression
• anxiety
• Autism Spectrum Disorder
• bullying or being bullied
• child and family conflict
• depression
• drug and alcohol use
• grief
• Fetal Alcohol Spectrum Disorder (FASD)
• hyperactivity
• intellectual disability
• managing anger
• parenting programs
• self-esteem
• self-harming; suicidal thoughts
• trauma
• worrying

• a broker service, which matches clients to skilled, self-employed Home Helpers, based on client-identified needs and goals.
• free in-home assessment ensures all client needs are addressed.all assessments are completed by the Home Help Service Coordinator who is a registered healthcare professional.
• affordable rates range from $20-$25 per hour for a variety of services from general housekeeping to personal support and respite.

• nutritionally balanced, home-style meals developed by dietitians.
• lactose free, gluten free, minced, and pureed meals are available by request.
• pricing ranges from $2.75 to $7 for single items; savings bundles available.
• free delivery in Chatham-Kent twice monthly.

• provides short-term social work services that support and empower individuals to live independently, with dignity, in the community.
• possible services include 1:1 supports, personal assessments, service coordination, system navigation, and advocacy.
• client directed, confidential, and delivered at no cost.

• provides accessible, non-urgent medical transportation services.
• trips range from local to out-of-town and may include medical or therapeutic appointments, social activities and other destinations that support the activities of daily living.
• flat rate fares vary based on single destination and 3 hour service window applies.
• additional destinations can be added at a fee of $5 per destination.
• additional fees will be applied to driver wait times in excess of three hours at $20/hour.

• Provide one to one instruction in accessing government, social and health services online
• Provide referrals to other social services, employment and educational programs in the community
• Assist patrons with completing applications for government programs and benefits
• Completing personal income tax returns for qualifying low-income residents
• Employment Support:
  • Create, edit, copy and proofread resumes
  • The development of a cover letter
  • Complete online job applications
  • Interview information and preparation support
  • Assistance with research on potential employers
  • Finding and understanding Labour Market information
• Deliver workshops and clinics including the Rent Smart program and I.D. clinics
• Provides computers to qualifying low-income youth, families and eligible charitable and non-profit organizations via the Computer Connects program

• Restorative Justice/Diversion Program
  
• Victim Services
  
• Bail Verification and Supervision Program
  
• Legal Aid clinic

• community information and referral service
• maintains database of government and nonprofit agencies providing human services to Waterloo Region, and other community groups
• publications development and distribution
• telephone answering service for nonprofit groups