Searching for Utility Assistance Programs

Assists individuals and families who are homeless or at risk of homelessness in obtaining and retaining affordable housing

Offers assistance with the following:

• Emergency shelter
• Rental arrears and eviction
• Energy arrears and disconnection (includes water, hydro, gas, oil, propane, firewood)
• Cost for a move due to eviction, fire, or flood
• Replacement of furniture due to fire, flood, or pest infestation
• Rent or utility deposit in order to establish new housing
• Emergency decluttering and pest/bed bug infestation

Assists individuals and families who are homeless or at risk of homelessness in obtaining and retaining affordable housing

Offers assistance with the following:

• Emergency shelter
• Rental arrears and eviction
• Energy arrears and disconnection (includes water, hydro, gas, oil, propane, firewood)
• Cost for a move due to eviction, fire, or flood
• Replacement of furniture due to fire, flood, or pest infestation
• Rent or utility deposit in order to establish new housing
• Emergency decluttering and pest/bed bug infestation

Assists individuals and families who are homeless or at risk of homelessness in obtaining and retaining affordable housing

Offers assistance with the following:

• Emergency shelter
• Rental arrears and eviction
• Energy arrears and disconnection (includes water, hydro, gas, oil, propane, firewood)
• Cost for a move due to eviction, fire, or flood
• Replacement of furniture due to fire, flood, or pest infestation
• Rent or utility deposit in order to establish new housing
• Emergency decluttering and pest/bed bug infestation

Assists individuals and families who are homeless or at risk of homelessness in obtaining and retaining affordable housing

Offers assistance with the following:

• Emergency shelter
• Rental arrears and eviction
• Energy arrears and disconnection (includes water, hydro, gas, oil, propane, firewood)
• Cost for a move due to eviction, fire, or flood
• Replacement of furniture due to fire, flood, or pest infestation
• Rent or utility deposit in order to establish new housing
• Emergency decluttering and pest/bed bug infestation

Provides short term one time assistance for hydro arrears or disconnection, rental arrears to avoid eviction as well as other emergency situations

Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance

• program runs from January 1, 2023 - December 31, 2023 or until funds are depleted
• grant is credited directly toward energy bill
• agency can arrange hold on a disconnection notice while a case is being assessed
• length of hold depends on utility company
• all decisions can be appealed
• Assistance through LEAP program is no longer limited to being received only once in a calendar year, but maiximum amounts have changed
  • Gas customers can receive up to $500 on past due balance
  • Customers who heat with electricity can receive up to $600 on past due balance
  • Eligible customers can apply more than once up to the maximum grant amounts

Financial Relief Navigator (FRN)

• online tool that provides information and help to access emergency benefits, related to COVID-19, including Canada Emergency Response Benefit (CERB), Canada Emergency Student Benefit (CESB), and Canada Emergency Wage Subsidy (CEWS), as well as other benefits and financial relief from governments, financial institutions, utilities, telecoms and internet providers
• Click HERE for more information

Canada's COVID-19 Economic Response Plan
Plan provides programs in the following three areas:

• Support for Individuals
• Support for Businesses
• Support for Sectors

Support for Individuals
CRB ended Oct 23, 2021, in its place is the Canadian Worker Lockdown Benefit:

• Canadian Worker Lockdown Benefit:
  • will provide $300 per week to workers who are subject to a lockdown, including those who are ineligible for traditional Employment Insurance
• Canada Recovery Sickness Benefit (CRSB)
  • available to those who need to self-isolate due to COVID-19 will continue until Nov 20, 2021 and is proposed by government to extend until May 7, 2022
  • to apply see CRSB Application
  • for other questions about CRSB see, CRSB Questions
• Canada Recovery Caregiving Benefit (CRCB)
  • available to those who must stop work to care for a child under 12 or a family member who needs supervised care, will continue until Nov 20, 2021 and is proposed by government to extend until May 7, 2022
  • to apply see CRCB Application
  • for other question about CRCB see, CRCB Questions

Canada Student Loans

• see Canada Student Loans - COVID-19 for details
• see Ontario Student Assistance Program (OSAP) for Ontario Students

Support for Seniors

• Government of Canada has introduced legislation to support low-income seniors who received pandemic benefits. For information about a One-Time Grant for Guaranteed Income Supplement (GIS) Recipients click here.

Provincial Programs
Social Assistance

• Visit Ontario Works and ODSP for up-to-date information and to apply online

Workplace Safety and Insurance Board Ontario (WSIB)

• If you believe you contracted COVID-19 while at work, you may file a claim to determine if you are eligible for WSIB coverage, call 1-800-387-0750 or visit WSIB Benefits for more information

Service Ontario

• Service Ontario is reinstating renewal requirements for driver's licences, licence plate stickers, other driver and vehicle products, Ontario Photo Cards and Ontario health cards that were temporarily extended due to the COVID-19 pandemic, see Renewal Requirements

OHIP (Ontario Health Insurance Plan)

• Ontario has waived the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage, see Applying for an Ontario Health Card for more details

Utilities Relief
Ontario Energy Board

• See Help for Low-Income Consumers

Telecommunications Relief

• Telus COVID-19 Updates
• Rogers COVID-19 Updates
• If your telecommunications company is not listed here, check their website or contact them directly to learn of any assistance they may be offering

Low-cost internet access by Rogers
Low cost service from a commercial provider

COVID19 -- Essential operations including responding to consumer inquiries

Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31

• low-volume, small business customers are also protected by the ban
• the OEB is calling on distributors to be more flexible on arrears payment arrangements

Time-of-use pricing -- customers on time-of-use (TOU) pricing pay regular rates as of Feb 23, 2021

COVID-19 Energy Assistance Program (CEAP) and COVID-19 Energy Assistance Program for Small Business (CEAP-SB) -- One-time on-bill credit that households, small businesses and charities can apply for to pay down electricity debt

• apply through your local utility, applications reopened on October 16, 2020 and residential customers do not need to be unemployed to apply
• for information COVID19 Energy Assistance Program

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Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities

• investigates potential violations and enforces regulations
• regulates rates charged to customers and regulates rebates to consumers
• online inquiry and complaint forms
• online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
• Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
• consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year

• electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
• for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications

• affordabilityfund.org

Assists customers in retaining their Hydro One service by helping them access financial relief programs and offers payment flexibility including customized price and payment plans and budget billing to customers experiencing financial hardship.

Program that lowers electricity bills for low-income households

• provides a monthly credit to eligible customers based on household income and household size
• credits will be applied directly to eligible customers' electricity bills
• an applicant may qualify for both this program and the Low-Income Energy Assistance Program (LEAP)