Searching for Settlement Services

• profile of the Peterborough community
• immigrating to Canada and pre-arrival
• local settlement resources and services
• housing, transportation, health, children's services, government, food and shopping, personal finance and seniors services
• labour market, job search resources and entrepreneurship support
• language training, education, foreign credential recognition, apprenticeships and skilled trades

• orientation to the community and help accessing local services such as housing resources, credit counselling, schools and adult English classes
• assistance filling out government forms
• income tax return assistance
• individual and group supportive counselling
• employment assistance including help with resume, cover letter writing, job search guidance, networking with local employers
• high-speed internet access for clients

• Orientation to life in Canada
• Information & referrals to local and government services
• Support in obtaining Canadian identity documents
• Support with elementary and secondary school registration and orientation
• Support in resolving vulnerable immigration situations and family reunification
• Support with Canadian citizenship applications
• Free certified language assessment and referrals to language program

• Information & referrals to employment supports
• Information on accreditation and credential evaluation

• Visits to Canadian cultural & heritage sites
• Social events for newcomers and the broader community
• Social groups for women and youth

• Confidential culturally sensitive counselling and supportive services to women and children of diverse cultural, racial and religious backgrounds
• individual counselling, group counselling
• support groups for abused women
• youth program awareness and public education on issues of violence against women, youth and children
• Together We Can youth program, Youth Worker outreach
• seniors' programs
• women's rights, anti- racism and anti-oppression
• health promotion, women's economic empowerment
• mentorship program, diversity training

• supports newly arrived immigrants in Canada
• information and referral for immigrants - immigration documentation, economic, social, health, cultural, educational, income supports, housing supports, and recreational services in Durham Region
• assist with government application
• help with information on banking, shopping, everyday tasks
• employment supports, learn job search skills
• non-therapeutic counselling
• services are free, confidential and culturally sensitive

• immigration, employment, social assistance, transportation, and legal services
• childcare and health care
• language classes
• housing - Landlord-tenant issues
• education - finding and enrolling in schools, other training programs, and credential assessment
• housing search information
• supportive counselling, problem solving

• filling out government forms
• commissioner of oaths for original documents
• affidavits, travel consents, and letters of invitation assistance
• applying for various types of ID such as OHIP, Driver's Licence
• setting appointments, such as for doctors, court, government agencies
• understanding documents and referrals to translation services

• assistance with housing, health care
• assistance with Government applications
• Social Insurance Numbers
• community and government resources
• child care, basic needs

• English classes with computer aided instruction
• childminding and transportation allowance for eligible candidates

• accreditation information, assistance and information for internationally trained professionals
• accreditation portfolio assistance and action plans

• Job Search Workshops, resume assistance
• return to work action plans, job search resources
• free internet and fax services

• translation and interpretation services

• access to computers with Internet, wifi
• fax machine, photocopiers, scanners, telephones and webcams/headphones

• Income tax clinic during tax season

• free coaching and support
• connects you to a volunteer for one-on-one support
• volunteers answer questions and review return before filing
• FREE Turbo Tax software - special version that will not ask you to sign up for
  upgrades
• how-to-videos and guides

• Other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling, youth services, newcomer women Entrepeneur, digital literacy, volunteer program)

• CV19 Offices closed to the public until further notice
• Staff working remotely to provide continued support or services
• Please call the office at 613-968-7723 for assitances
• Updates will be posted to our website and Facebook page (March 28, 2020)
• Immigration support agency
• Referral to economic, social, health, cultural, education and recreational services
• Assistance in obtaining Social & Health Insurance, Child Tax Benefits, driver's license, housing and schooling
• Immigration process assistance
• Referrals to English Language classes and other services
• Promote anti-racism and cultural awareness
• Translation and interpretation services.
• Community Connections Program -- group activities and information sessions for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• Economic Development Through Immigration (EDTI) -- program designed to match skilled newcomers with employers experiencing labour shortages in the Quinte area
• Central Eastern Ontario Translation & Interpretation Services -- Fee-for-service language interpretation services and translation services. Call 1-888-968-1065 for more information.

• assistance from peer and professional mentors, with focus on citizenship and civic engagement or skills and career development

• needs assessments and referrals
• post-arrival settlement information
• assistance to establish social and professional networks to promote community engagement
• assistance in filling out government forms
• citizenship test preparation
• assistance to access a range of settlement services
• individual tax filing assistance (seasonal)
• afterschool supports

• case management
• information and referrals
• form filling, interpretation and translation assistance

• information and referrals, and settlement services
• supportive counselling
• employment and job search assistance
• legal information, assistance applying for benefits, and year round tax clinic
• youth tutoring and homework club, student mentoring programs
• senior community involvement programs
• interpretation service for Tamil community, including accompaniment to appointments
• health education, community outreach
• social and recreation events and activities

• Assessment and referral to government and community resources
• Information and orientation
• Community connections

Refugees can connect with health care providers who deliver transitional health care and services, including primary care, specialist care, and mental health supports * transitional care includes initial assessments, care, and referrals to other health services

• settlement information sessions in various locations
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone
• settlement resource library
• information on topics such as immigration and citizenship, employment and job searching, access to trades and professions, credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

• individual, family and youth counselling
• information and referral, housing search assistance
• assistance with government forms, translation and intrepretation
• refugee settlement information and assistance
• youth outreach, volunteer opportunities
• employment consulting, assistance with resumes and interview skills, employment mentoring, employment workshops

• all services provided by phone, online, or in-person
• all workshops offered online
• LINC classes offered online and in-person

• activities to encourage and reinforce family language learning

• peer and staff support
• development of social support peer network
• activities include art, games, music, discussion, workshops and speakers
• snacks available

• addresses bullying, cyber-bullying, dating violence and harassment
• available to schools and community agencies, fee

• emphasis on violence prevention and media literacy

• help in establishing social and professional networks
• development of citizenship and civic engagement
• skills and career development

• assistance in establishing social and professional networks
• assistance in accessing services

• orientation, information sessions, supportive counselling
• information and referral including housing, access to community resources
• employment assessment and preparation, job fairs, computer with free Internet access
• advocacy, interpretation
• English conversation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; care for newcomer children -- childminding for parents attending sessions

• volunteer recruitment and training
• outreach, advocacy
• cultural activities

• individual and family counselling for assaulted women and children
• support group for abused women, educational workshops
• assists victims of domestic violence who are at risk of abuse
• domestic violence prevention workshops

• recreational activities
• support groups for isolated Afghan senior women
• assistance accessing community resources

• help clients apply for EI sick benefits services, self employment and small business wage subsidy benefits, tax clinic
• counselling services -- mental health for youth, seniors and families for grief, depression, domestic violence, family matters, legal supports and legal aid application
• food, clothing, housing furniture
• settlement services and new immigrant information

• information and referral
• orientation, needs assessment
• translation and interpretation
• supportive counselling
• bridging services
• form filling
• workshops and tours
• employment counselling
• one-on-one and group information sessions