Searching for Crisis Lines

Provides a listening ear to anyone in distress, crisis, despair, or is lonely

• provides empathy, non-judgmental listening and where possible, resources to help
• offers reassurance calls
• accepts collect calls
• Staffing: Volunteers

Community mental health crisis response provides support and assistance to individuals 16 years and up. Offers initial support through local and toll-free phone lines.

Services include:

• telephone and/or mobile crisis intervention
• short-term case management
• short-term crisis/safe beds
• emotional support, information and referrals to other appropriate resources
• staff also specialize in serving people who have an intellectual disability or a concurrent disorder
• staff have access to a Behavioural Consultant and an Addiction Counselor

Provides safe, secure shelter for women, with or without children, who are fleeing abuse in their lives.
Services include:

• 24 hour support by phone and in the shelter
• transportation to the shelter (dependant on situation)
• food and emergency clothing while at the shelter
• all meals included
• community referrals
• court and housing support

Family Court Support Worker Program provides information on the family court process and assistance with:

• documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

COVID-19 Offices not open to the public. Contact by phone. Visit website for more information.


Provides services and benefits to meet the health, social and economic needs of veterans, Canadian Forces members, retired members and their dependents. Services include:

• Health services - hearing loss, physical injuries, mental health counselling
• Training, education and job search
• Income support and emergency funding
• Help at home, assistance with at-risk housing situations, death and bereavement
• Benefits for family and caregivers
• Other veterans' groups such as Canadian War Veterans, Allied Veterans, Canadian Merchant Marine, RCMP and Regular Force Veterans may qualify for all or some of the services and benefits

Provides crime prevention services, education and interventions through a variety of programs and services.

Adult Programs

• Pre-Charge Diversion
• Community Service Order
• Direct Accountability Program
• Skills Development Department - Outreach Literacy and Pre Employment
• Institutional Services Program
• Men's Transitional Housing
• Phoenix House Residence
• Partner Assault Response (PAR)
• Anger Management
• Caring Dads

Youth Programs

• Attendance Centre
• EJM/EJS - Extrajudicial Measures/Extrajudicial Sanctions
• Parental Support and Information
• Reintegration
• Towards a Healthy Future
• Youth in Transition
• Breaking the Cycle
• Maple Keys - Section 23 classroom

Crisis and Harm Reduction Programs

• Crisis Program
• Mapping a Plan (MAP) - Harm Reduction Counselling

COVID19
Clients must be screened by phone prior to coming to the office

Regular Service
The Youth Crisis Response Program provides rapid response for children and youth up to the age of 18 exhibiting suicidal, self-harm, or violent/destructive behaviour, in addition to general mental health concerns.

• The service provides an initial risk assessment, arranges for immediate supports and services as part of a safety plan that reduces risk, and develops an individualized plan that addresses treatment issues and accesses community supports.

COVID19 Programs suspended until further notice. Responding to phone and email inquiries.

Regular Service
Kinark is an Accredited Children's Mental Health Centre offering a range of services for children and youth and families of Northumberland County. A variety of programs are offered to support parents and provide counselling for children and youth with behavioural, social and emotional problems.

Services include:

• family, individual, and group counselling (office in Cobourg; satellite office in Campbellford and Brighton)
• community Triple P parent education groups;
• Youth Crisis Response for children/youth who are suicidal or severely aggressive;
• Kawartha Pine Ridge Supervised Access Centre (Cobourg Site) Tel: 1-800-386-6561 ext.345; 705-742-3803 offers separated parents a safe, neutral, child friendly location for visits and exchanges with their children under the supervision of specially trained staff.

Skilled professionals, Social Workers and Child and Youth Workers provide the above services in consultation with a multi-disciplinary team including psychology and psychiatry. Depending on the program, services are offered at Kinark offices, in schools, family homes, and the community. For referrals call Intake

The shelter offers temporary accommodations for women and their children who are seeking shelter from abusive relationships.

• Various forms of abuse are acknowledged (ie: physical, emotional, sexual, verbal, etc)
• Counselling is available to both women and children throughout their stay. Counsellors assist women to build connections with a variety of community services and resources
• Shelter services are available 24 hours a day
• A barrier free room is available to support women with physical challenges
• 24 hours crisis and support counselling is available to women in the community through the support line
• Cornerstone Connect: Text & Chat support for violence and abuse. Text (289) 210-4774 or Chat online at rc.chat/cornerstonefvpc. Mon-Sun 6 pm to 6 am
  • Visit cornerstonenorthumberland.ca/connect for more information

Office is open to staff, clients and essential visitors only and they will be permitted to enter if they are feeling well and do not have symptoms associated with COVID-19. All persons entering are required to wear a mask and should be prepared to participate in the COVID-19 screening process.

• 24 HOUR CRISIS LINE - 613-476-2787
• TEXT LINE - 613-919-8055
• Counselling, information, advocacy and referrals for women who are in or have left an abusive relationship
• 24hr crisis intervention and transportation to safe shelter
• Support groups
• Second-stage free housing with the exception of second stage housing where rents are geared to income
• Kiosan-Second Stage Housing provides safe, secure, income geared units for up to one year

24 hr Crisis Line 1-877-544-6424

One week gender identifiying healing program. Program offers sustained, intensive therapeutic counseling in a safe, healing, residential environment.

COVID19 - Remains open * all programs and services operational * staff available to answer crisis help line, 905-728-7311 or toll free 1-800-263-3725, and can provide crisis counselling, support and safety planning

Shelter support and crisis counselling services include:

• secure emergency shelter for women and children fleeing abuse of any kind whether physical, emotional, sexual, or financial
• up to 27 crisis beds available
• confidential 24-hour crisis and supportive assistance by telephone or in person at the shelter
• emergency transportation to the shelter
• food, clothing and basic personal necessities
• supportive counselling for women, safety planning
• children's program staff to support your children
• help finding community resources and supports
• legal and court support referrals and information about your rights
• assistance with special priority for rent geared to income housing
• language interpretation can be arranged with notice
• crisis counselling and transitional support
• Community Support Workers provide support to women and their children who are currently involved in an abusive relationship, are planning on leaving or have left a partner and would like further options to move forward
• help establish short and long-term goal planning, based on individual needs

Support and follow-up are provided through telephone support, email, home visits or an alternative safe location to meet

• short-term supportive counselling
• goal planning
• safety planning
• advocacy, resources and referrals
• housing support groups for women and youth/children

Immediate 24-hour telephone assistance

• Christian ministry staffed by trained volunteers that provides support to individuals and families affected by pregnancy
• confidential

DVSARP offers a 24-hour response team of nurses who are specially equipped with knowledge specific to intimate partner domestic violence and /or sexual assault (SA/DV) across the lifespan acute cases

• providing service to women, men and children
• within the team is a follow up nurse who is able to provide ongoing support to patients following the acute stage
• follow up nurse also can provide support to patients requiring assistance with historical Domestic Violence /Sexual Assault and works as a liaison with the community supports

The Domestic Violence /Sexual Assault team responds to all four hospitals within Quinte Health Care:

• Belleville, Trenton, Picton and North Hastings
• on-call nurse responds when paged by a local Emergency Department to assist the team with the care of a patient whom discloses to the triage nurse that they have been assaulted and require assistance
• collaborates with the Emergency Department Team as well as the sexual assault center social worker, or children's aid society as well as other social service sectors to support the assault victim and together provide a comprehensive assessment and a plan of care to meet the needs of the patient who has encountered an acute assault
• takes turns at being available for on call shifts
• legal and medical information will be offered as well as forensic collection in the event of an acute sexual assault at the patients discretion
• access to a sexual assault worker is also provided in conjunction with the Domestic Violence /Sexual Assault response nurse or coordinated by the local Emergency Department as required
• victims of an acute Domestic Violence /Sexual Assault are encouraged to engage 911 and/or go directly to the nearest Emergency Department for assistance

Support services to recent as well as historical or childhood survivors of sexual assault, sexual harassment, and childhood sexual abuse and their families

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom)
• police, legal, and medical accompaniment
• court advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 9-12 months ; once clients have completed an intake, clients are able to join groups via Zoom, including meditation, yoga, youth survivor's circle, and survivor's circle

COVID19 - remains open * provides counselling by phone


Emergency shelter

• 15 bed shelter
• services include counselling, referrals and advocacy
• transitional support and children's advocate worker
• crisis line

Provides a range of Mental Health counseling, support and residential services * all of the services provided are intended to be as brief as possible and include individual, group and family therapy, and psychiatric and psychological consultation.

Provides a range of Mental Health counseling, support and residential services

• all of the services provided are intended to be as brief as possible and include individual, group and family therapy, and psychiatric and psychological consultation

Mental health, substance abuse and problem gambling treatment services

• 24-hour crisis telephone support

Police Services are provided by five community police offices located throughout Durham Region

• policing operations are supported by specialized units coordinated through the Regional Support Services Inspector

Special Units

Traffic Management

• investigate motor vehicle accidents involving death or life threatening injury

Tactical Support

• hostage, barricaded persons and high risk incidents * includes Canine, Marine Patrol, Dive Team and Explosive Disposal

Police Services Crime Management Branch

• coordinates the operation of the Major Crime Unit which is responsible to investigate homicides, sexual assaults, robbery and major frauds
• provides crime scene investigation including fingerprinting, photography, blood splatter analysis and evidence collection through the Forensic Identification Unit

Human Trafficking Unit

• investigates and provides education related to human trafficking

Intelligence, Surveillance, and Drug Units

• report to the Superintendent of Crime Management as do the Duty Inspectors

Administration Support Branch

• provision and management of resources which includes Human Resources, Police Learning, Information Services
• Communications 9-1-1 Centre
• Financial
• Facilities and Fleet Management

COVID19 - Telephone support continues * Distress Centre Durham also offering Text and Web Chat services * Text 258258 * Web Chat through website

Telephone helpline

• addresses issues commonly experienced by the lesbian, gay, bisexual, transexual, transgender, queer and questioning (LGBTQ) community
• information and referrals to appropriate businesses, services and social service agencies

COVID19 - Phone support continues * Text service available by texting 258258 * Web Chat service available by going to website

Helpline telephone service to those in distress

• volunteers trained in active listening, crisis intervention and suicide prevention techniques
• emotional support, encourage caller initiative and provide referrals to community resources as necessary
• confidential service
• resource and referral information on suicide and related topics

Community Contact Call-Out Program and Seniors' Reassurance Call-Out Program (55 and up)

• ​gives on-going emotional support to callers who have limited support or resources

Suicide Survivor support groups

• for those who have lost a loved one to suicide

Community Education

• workshops on active listening, loss, crisis and suicide prevention and intervention are available to schools, businesses, agencies and groups

Prideline Durham

• emotional support, crisis intervention, and community referral information specific to the concerns and issues of the LGBTQ community in Durham Region

Provides Children & Youth a range of Mental Health counseling, support and residential services * Services provided are intended to be as brief as possible and include individual, group and family therapy and psychiatric and psychological consultation * Crisis support

Provides a range of Mental Health counseling, support and residential services

• all of the services provided are intended to be as brief as possible and include individual, group and family therapy, and psychiatric and psychological consultation