Searching for Consumer Protection / Complaints

• contains information relating to collection agencies

• monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments
  
• informs consumers about their rights and responsibilities when dealing with financial institutions
  
• provides information and tools to help consumers understand and shop for a variety of financial products and services

• independently investigates appeals in an unbiased and confidential manner

• reliability and quality of mail delivery
• lost or damaged mailing
• delivery delays
• lack of signature / scanning upon delivery
• poor service (delivery agent, retail transaction, customer service representative, etc.)
• access to your mail
• postage refunds
• insurance coverage
• change of address service

• mandated to review any complaint or allegation against a superior court judge or a prothonotary of the Federal Court

• investigates and brings resolution to individual offender complaints
• has a responsibility to review and make recommendations on the Correctional Service's policies and procedures associated with the areas of individual complaints to ensure that systemic areas of concern are identified and appropriately addressed

• effective 31 days after registration
• allows consumers to reduce the number of unsolicited telemarketing calls received on personal telephone numbers including landline, wireless, fax, or VoIP
• CRTC investigates complaints
• registration is permanent

• supports the enforcement activities of the federal agencies responsible for enforcing compliance with Canada's Anti-Spam Legislation (CASL)

• ensures accuracy in the selling of measured goods
• develops and enforces the laws related to measurement accuracy
• approves and inspects measuring devices
• investigates complaints of suspected inaccurate measurement (electricity or natural gas meters, firewood, propane tanks, clerk-served products, gas pumps, scales or other measuring devices)

An independent agency who ensures that public complaints made about the conduct of RCMP members are examined fairly and impartially

• receives complaints from the public and conducts reviews when complainants are not satisfied with the RCMP's handling of their complaints
• Commission is not part of the RCMP

• improve the service that the CRA provides to taxpayers by reviewing service-related complaints
• look at issues that can affect more than one person, or a segment of the population

• facilitates resolution of patient and family concerns
• proactively supports the identification, analysis and mitigation of potential risks for patients
• provides expertise, support and guidance through review of adverse events and critical incidents
• promotes and practices evidence-based decision-making
• team made up of professionals from various health care backgrounds with a wide range of skills and expertise
• respect, compassion and fairness

• regarding the delivery of service offered by Service Canada
• feedback and/or issue is personally acknowledged within 24 hours of receipt and addressed within seven working days (in most cases)
• strictly focused on programs and services delivered by Service Canada

• Helps consumers find reliable information on consumer issues

• situations include billing errors, contract disputes, poor service quality and credit reporting activities

• this form is available from Counter 4, 2nd Flr at the Ottawa Courthouse
• the form must be submitted within 30 days of receipt of the lawyer's bill
• the completed form must be brought to the assessment office on the 5th Flr where an appointment will be scheduled with an assessment officer
• the person must appear in person at the hearing where a decision is made

• injuries from slipping on a sidewalk
• flooding (Sewer Back­ups)
• foundation damage from City trees
• damage to cars due to potholes
• claims Involving Private Contractors
• accidents with City vehicles

• forgery
• misappropriation, embezzlement or theft of funds, securities, supplies or any other asset
• irregularities in the handling or reporting of money transactions
• seeking or accepting anything of material value
• misuse of City property, equipment, materials, records or time
• unauthorized use of City property
• inappropriate manipulation or destruction of data
• misuse of City-owned hardware and software
• fraudulent claims of reimbursement of expenses
• fraud or waste or other inappropriate activities in violation of the Code of Conduct for City employees and the Responsible Computing Policy

• provides consultation and information on Deaf needs and interests
• conducts research and collects data regarding Deaf issues
• develops and implements pilot programs
• offers assistance to Deaf organizations and service agencies
• promotes and protects the rights, needs, and concerns of those who are linguistically and culturally Deaf who use American Sign Language (ASL) and langue des signes québécoise (LSQ)

• bank suspects that it is counterfeit
• cheque is for more than $1,500
• cheque has been endorsed or signed by a third-party
• cheque has been altered in some way
• cheque is connected with a crime or fraud

• in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)

• facilitates access of victims to existing federal programs and services by providing them with information and referrals
• addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims
• enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime
• identifies emerging issues and exploring systemic issues that impact negatively on victims of crime

• answer your questions about your rights as a victim
• give you information about the services and programs available to you through the federal government
• receive and review your complaints about other federal government departments, agencies or policies
  refer you to programs and services in your city or province that may be able to help you
• make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

• seeks to ensure that the public interest is considered and represented in government and private sector decisions concerning consumer issues
• provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services

• telecommunications
• broadcasting
• energy
• privacy
• electronic commerce
• financial services
• competition law

• apply for a pilot's licence
• change an address for a licensing document or delivery of an aeronautical publication
• fly a drone
• register a complaint
• register an aircraft
• report an aviation incident
• report an incident involving dangerous goods

• apply for a marine medical
• enroll in the Small Vessel Compliance Program (Non-pleasure craft) (SVCP)
• import a boat
• license a pleasure craft
• obtain a Pleasure Craft Operator Card
• receive Ship Safety Bulletins by signing up for e-Bulletin
• register a commercial vessel
• register my pleasure craft
• report marine pollution

• register a complaint

• import a car into Canada
• obtain a driver's licence
• report a manufacturing-related problem with my vehicle, tires or child restraints

• disputes between residential landlords and tenants
• eviction applications filed by non-profit housing co-operatives