Searching for Crisis Lines

Services

• support, information, and long-term counselling services to survivors of sexual assault, sexual harassment and childhood sexual abuse
• information and short-term counselling for supporters of survivors
• support groups and workshops
• accompaniment to court, hospital or police
• community education
• volunteer training program
• public education

Free, confidential 24-hour support and crisis line for French-speaking women in Ontario

• supports and connects survivors of violence to community services
• victims and survivors of violence of any form
• security plan
• information and referral support to local, regional and provincial service providers

Support organization

• support groups
• individual support including advocacy
• peer support model
• short and long-term support
• information
• support line
• Young Women At Risk (YWAR) Program
• Women & War Program
• Ritual Abuse Support
• public education
• speakers
• volunteer opportunities
• information on violence against women issues
• accompaniment and support to court, hospital and police (as resources allow)

General support groups:

• four general support groups per year (daytime and evening)
• generally 8-10 women per group
• lasts 15-20 weeks, meeting once per week for 3 hours
• specialized support groups as needed

Training program for prospective volunteers twice per year (Fall and Spring)

Information sessions for women healing from sexual violence, subjects include:

• dealing with memories and flashbacks
• understanding and releasing anger
• self-esteem and self-care

COVID-19 (18 Nov 2021): Due to COVID19, programming is on hold but shelter remains in operation.

21-bed Aboriginal specific shelter

• provides a safe and supportive environment
• 24-hour residential support
• advocacy
• individual and group counselling
• community/transitional support
• housing support
• referrals
• legal advocacy and support
• cultural and spiritual programs

COVID-19 (22 May 2020) Services remain available by phone. At-the-door services (food bank, food-to-go, basic needs) available Mon, Wed 8:30 am-11:30 am. Reunite will still operate, as usual, youth aged 16-24 can still contact Reunite staff at 613-230-4663 if they have a runaway in need of assistance returning back to parent/guardian, Canada wide program Resource Centre.

• Uses a variety of programming designed to assist clients
• Guides and supports youth based on their dreams, goals, and desires

Programs include:

Works Programs

• Provide things such as challenge, achievement, independence and reward
• Provides paid opportunities to youth and allows them to further their knowledge or experience in an area of employment or education
• Includes social support

Matters Programs

• Focused quality of life, such as socialization, dignity, friendship, and safety

Reunite

• Assists youth with returning home to their families
• Serves all of Canada

Finance Matters:
Six week financial literacy course that provides:

• information on debt
• savings
• budgeting
• credit and credit reports
• saving and investing
• banking
• income and taxes, etc

Job Action Project

• Provides employment preparation, skills training, work experience, support and monitoring for 40 youth facing multiple barriers to employment

Housing Based Case Management (HBCM) Program

• Supported housing program for at-risk and/or homeless youth
• Each participant is provided with a housing worker, for up to one year, to assist them in finding and maintaining safe and affordable housing

Youth in Transition (YIT) and Housing Support Work (HSW) program

• housing advocacy and search
• financial literacy
• basic life and tenant skills
• goal setting
• conflict resolution
• pertinent referrals for youth having signed or eligible to sign a Volunteary Youth Services Agreement (VYSA) with the Children's Aid Society (CAS)

Street Outreach

• Front-line, street level outreach and crisis intervention
• Offers personal supplies such as mittens, socks, water, and food

COVID-19 (1 May 2020) Open as usual.

Community-based, volunteer network of local organizations, service providers and community members that represent a variety of sectors

• works to meet the resource and support needs of those affected by human trafficking, including victims, their families and communities
• provides training to service providers to educate them on the indicators of human trafficking so as to develop their ability to identify a victim and know how to respond appropriately

Services:

• referrals
• case management
• training of service providers and community members
• support services

COVID-19 (22 Nov 2021): Shelter services and crisis helpline remain in full operation.

Francophone shelter for women victims of violence and their children

• two sites can accommodate single women and families
• emergency and temporary housing
• crisis helpline
• services for women and for children
• transitional assistance
• intervention services to counter sexual violence
• support and services for sexual assault victims
• Fem'aide: francophone support helpline

COVID-19 (January 17, 2022): Providing support as usual. Visit their website for additional information.

Confidential call-in support services

• counseling
• information and advice on reporting
• referrals to resources

Confidential text and online chat tool

• connects women and members of the 2SLGBTQIA+ community who are survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

Investigates sexual assault and incidents of child abuse and neglect

• collaborates with other social service agencies to provide education and awareness programs

Team of specialized officers available to meet on a confidential and informal basis with individuals, families or frontline workers on potential cases or for information sharing

COVID-19 (September 28, 2022): All in-person services suspended. Phone counselling continues to be offered.

Support services for female survivors of sexual violence

• support groups
• individual support
• thematic workshops
• accompaniment service
• awareness and prevention program: workshops, kiosks, training and events

Mutual support group for those dealing with alcohol addiction

• employs a 12-step program

COVID-19 (November 5, 2021): Operates as usual.

​Short-term councilling services

• assist with resolving many of today's stresses at home and in the work place
• partnership between the Department of National Defence (DND) and Health Canada's Emergency Preparedness and Occupational Health Directorate Employee Assistance Services (EAS)
• available 24 hours a day, 365 days a year
• bilingual counsellors

Confidential text and online chat tool to connect women who are victims and survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

Temporary emergency shelter for abused women and their children

• reasonable, flexible limit on length of stay
• counselling
• referrals
• advocacy
• telephone crisis line
• accepts pets on site
• Unsafe at Home text and chat line: open to anyone experiencing gender-based violence (GBV)

Transitional Housing and Peer Support Programs

• community based programs for all gender-based violence (GBV) survivors
• includes a peer pupport group, system navigation, risk assessments, safety plans, and housing support

Interval House of Ottawa works from an intersectional, feminist, and anti-oppressive approach.

COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call 613-562-3004 for more information.

Crisis response service

• can be accessed when other services are unavailable at the time to respond to those in need
• crisis line and online chat are available 24/7
• short-term follow-up services and assessment for families or youth

Effective interventions at the time of the crisis in order to reduce or divert unnecessary access to:

• hospital emergency rooms
• police contact
• children protection services
• residential placement
• short-term follow-up services and assessment

Dedicated to raising awareness of elder abuse and neglect through

• public education
• professional training
• advocacy
• service coordination
• regional resources and educational materials available online

National telephone hotline for Indigenous people in Canada who need to speak with counsellors

• focus on mental health issues
• culturally appropriate counselling support and crisis intervention
• information on long-term or follow-up support services
• online chat

Mental health crisis line and access to a mental health crisis team

First point of public access to the mental health crisis response system

• screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the local crisis team or to emergency services when advisable
• staffed by trained volunteers, supported by professional staff

The crisis team works closely with hospital emergency rooms, psychiatrists and police to ensure a safe and comprehensive response

• crisis intervention, assessment, consultation, and links to community supports in a least intrusive approach to enable individuals in crisis to remain in their own environment
• consultation and advice can be provided to family
• follow-up and support can be provided for certain cases to help resolve the crisis
• composed of crisis counsellors, registered nurses and/or social workers

Distress line

• confidential telephone listening and crisis intervention service
• educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention

COVID-19 (October 14, 2021): Service Access to Recovery (SAR) dial 613-241-5202. Screening and triage currently done by phone because of pandemic. Clients are being provided with a list of virtual support options offered by different addictions treatment agencies and other regional and provincial resources. Visit website for more detail on the procedures during the pandemic.

Main gateway to addiction services in the region

Conducts assessments and referral planning with people who are concerned about their substance use

• information and support to people concerned about their loved one's substance use, whether it be a friend, a family member or a spouse
• can provide guidance, support and help the clients navigate the addictions system
• direct referral to addictions treatment

COVID-19 (December 2, 2021): STORM outreach continues to operate in the community 6 days a week during COVID-19.

Specialized team is available to assist women involved in the sex trade

• specialized supports and services for women who are victims of human trafficking
• outreach team can assist women with immediate medical, safety and shelter needs
• information and referral to community supports
• transportation to emergency shelter, medical facilities, detoxification unit and other locations deemed appropriate
• crisis intervention
• basic supplies i.e. hygiene products, clothing, and condoms
• information on health issues i.e. sexually transmitted infections
• snacks and clothing

Text and web chat support

• peer support program for students
• resources ans support options available within Carleton University and the community
• confidential and free
• reach out through the chat service or by texting 613-209-1142

COVID-19 (8 June 2021) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.

Visit their website for more details.

Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation

• accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
• provides information and referral services to social welfare and health agencies
• assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
• may provide financial assistance to veterans where services are not otherwise covered
• VAC Assistance Service: short term counselling and/or crisis intervention

Click here for the Benefits Payment Calendar