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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
Clients served:
- individuals who are pregnant or have recently had a baby
- individual coaching (telephone or in-person)
- Nicotine Replacement Therapy (NRT) free of charge
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Services for cancer patients, their families and the general public
Cancer Information Specialists:
Cancer Information Specialists:
- one-on-one information on cancer and cancer-related topics for cancer patients, their families, general public, and health professionals
- prevention and early detection
- treatments
- drugs and clinical trials
- complementary therapies
- emotional and financial support
- nutrition
- statistics
- help in local communities
- information about being tested
- preparing for or coping with treatments
- managing recovery or recurrence
- supporting someone who is living with cancer
- assistance with transportation to help patients get to their cancer-specific treatments when they are unable to get there on their own
- connects people to a trained volunteer (survivor or caregiver) by telephone or in person * all calls are confidential
- free wigs for cancer patients losing their hair due to chemotherapy
- information at health fairs and presentations about cancer prevention and cancer related topics at no charge
- information and counselling to smokers who want to quit, those who have quit and need support, and those who want to help a friend or family member quit and especially to those who have no intention of quitting
- toll-free telephone support line and a series of self-help books form an integrated approach called One Step At A Time
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Community based programs and services
- coordinates services to 31 Métis Communities in Ontario
- support services are client-driven, family centered and provide holistic care
- healthy parenting
- early childhood development
- chronic disease management
- healthy aging
- independent living
- prevention of addictions
- problem gambling
- mental wellness
- education supports
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Free access to a same-day or next-day phone or video counselling session concerning:
- sleep issues
- anxiety and depression
- bullying
- behavioural issues
- separation
- relationships
- grief and loss
- drugs and alcohol
- gender and sexuality
- adjusting to life in Canada
- problem gambling
- isolation and loneliness
- Adult Mental Health Brief Counselling Intervention
- Adult Addiction Brief Counselling Intervention
- Youth and Young Adult Mental Health Brief Counselling Intervention
- Children & Families Brief Counselling Intervention
- Youth and Young Adult Addiction Brief Counselling Intervention
- Indigenous Counselling Service
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Short Description
COVID19 (28 May 2020): Classes not currently offered in person - will be offered in a new format shortly, check website for updates.
Prenatal classes
Prenatal classes
- municipally run program
- located at Ottawa Public Libraries, including Ruth E. Dickinson (Barrhaven), Nepean/Centrepointe, Alta Vista, Cumberland, North Gloucester, Beaverbrook and St. Laurent
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Substance abuse and problem gambling counselling service
- abstinence not required to participate
- harm reduction approach
- one-on-one counselling
- customizable eight-week group counselling sessions
- social outings and recreational activities
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COVID-19 (August 2, 2022): Most primary care appointments will be done in person, with some options for telephone or video visits. Call to make an appointment.
Health centre focused on family and community health
Health centre focused on family and community health
- general practice by appointment
- medical same day appointments for registered clients only
- obstetrics for low-risk pregnancies
- prenatal and postnatal support
- nutrition counselling
- harm reduction services
- options counselling for unplanned pregnancies
- referrals to specialists for registered clients only
- chiropody
- community-based diabetes education
- health education and support on issues like stress reduction, healthy weight, smoking cessation
- health education and support programs and services for gay, lesbian, bisexual, transgender, two-spirit and questioning community members
- assistance to obtain a health card, ID and other practical supports
- anonymous human immunodeficiency virus (HIV) testing and counselling
- needle exchange program
- social services support, including showers
- nursing outreach
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Health and wellness organization for guys who are into guys * raises awareness, provides prevention and education materials, connects GBTQ2 guys to information and resources
Services include:
Mental health navigation: referrals to mental health professionals either part of or with demonstrated experience working with LGBTQ2+ community
Peer to Peer Programs: emotional support from trained volunteers about what's going on in your life * one-time conversation or more formal mentorship process exploring values, barriers, strengths and motivation
Harm Reduction Services: free and discreet access to harm reduction supplies either in person or delivered * schedule available on website
Group and Community Support: variety of peer discussion groups and Community MAXimizer programs * schedule available on website
Queerspora: project to provide resources and training which aims to mobilize the sexual health knowledge and skills for GBTQ+ newcomers
HIV Testing: home HIV testing kits (partnership with GetAKit.ca) * help navigating going on PrEP or PEP (EquipYourself.ca) * other STBBI testing (partnership with GayZone)
Further list of resources available on the website * training offered for service providers
Services include:
Mental health navigation: referrals to mental health professionals either part of or with demonstrated experience working with LGBTQ2+ community
Peer to Peer Programs: emotional support from trained volunteers about what's going on in your life * one-time conversation or more formal mentorship process exploring values, barriers, strengths and motivation
Harm Reduction Services: free and discreet access to harm reduction supplies either in person or delivered * schedule available on website
Group and Community Support: variety of peer discussion groups and Community MAXimizer programs * schedule available on website
Queerspora: project to provide resources and training which aims to mobilize the sexual health knowledge and skills for GBTQ+ newcomers
HIV Testing: home HIV testing kits (partnership with GetAKit.ca) * help navigating going on PrEP or PEP (EquipYourself.ca) * other STBBI testing (partnership with GayZone)
Further list of resources available on the website * training offered for service providers
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Comprehensive program delivered by an interprofessional team that provides:
- flexible, no appointment, comprehensive primary care clinics
- bookable appointment when an appointment model serves best
- social supports services including harm reduction, case management, care coordination, system navigation (social & healthcare), shower access, coaching, and counselling, and practical support
- access to mental health and addictions counselling
- on-site access to speciality services including psychiatry, diabetes education and management, lung health, and hepatitis C
- outreach nursing and social support services, offered on the streets, in rooming houses, and in shelters
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COVID-19 (January 22, 2021): All groups and individuals appointments are by phone and or on-line. Call or visit the website for more information.
Program aiming to improve healthy eating and living
Program aiming to improve healthy eating and living
- nutrition counselling
- physical activity library that lends urban-walking poles, pedometres, yoga mats, videos and books for up to 2 weeks
- Ottawa Good Food Box
- activities at Dundonald Park
- smoking cessation program
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Short Description
COVID-19 (January 25, 2021): Counselling services have been moved to telephone sessions. Counselors will be in touch with clients that have existing appointments regarding this change. To book a new telephone counselling session, call 613-233-4443 ext 2109.
Mental health and addictions programs include
Mental health and addictions programs include
- counselling services
- Counselling Connect
- LESA addictions treatment for older adults (refer to related record)
- harm reductions supplies (refer to related record)
- overcoming anxiety and depression group
- Self-Management And Recovery Training (SMART)
- LGBT2SQ+ Wednesdays counselling service
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Addiction treatment centre
- offers methadone maintenance treatment
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COVID-19 (5 Jan 2023): The Day program is inactive until further notice due to COVID-19 and social distancing
Addiction services:
The Day Program: (inactive until further notice)
Aftercare:
Second Stage Housing:
Addiction services:
The Day Program: (inactive until further notice)
- out-patient program for men in the community struggling with addiction issues
- includes morning groups and afternoon drop-in counselling
- participants must be sober the days they attend
- 3 month residential program using a harm-reduction approach to substance use
- reduce the negative effects of substance abuse on their lives through integrated services that meet their needs for shelter, addiction counselling and case management services
- abstinence-based residential program for adult males to stabilize their lives and their addictive behaviour before entering a formal treatment program and/or safe housing
- program usually 30-60 days
- zero-tolerance for any alcohol, drugs and/or gambling in the program: random drug testing and room checks are completed
- group therapy
- individual counselling
- psycho-educational groups
- residents are also expected to attend a minimum of three (3) outside groups or meetings each week
- residents are not permitted to work while enrolled
- Five-month residential addiction treatment facility
- Core Treatment phase (first three months):
- individual counselling
- group therapy
- psycho-educational sessions
- anger management class
- anxiety and mindfulness classes
- spiritual formation group
- groups focused on working on self esteem, goal setting, personal wellness, working through emotions
Aftercare:
- aftercare is an integral part of Addiction Services Continuing education
- job training
- individual counselling
- group therapy
Second Stage Housing:
- safe affordable housing program for people who have completed an addiction treatment program
- 3 months of sobriety
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Abstinence-based residential program
- safe and supportive environment to help eliminate addiction
- individual counseling
- daily group programming
- access to communal lounge, kitchen, laundry facility
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COVID-19 (20 March 2020): residential treatment is still offered; classes have been cancelled until further notice.
Long-term residential treatment program for men with alcohol and/or drug addiction related problems
Long-term residential treatment program for men with alcohol and/or drug addiction related problems
- individual and group counselling
- classes focusing on anger management
- relapse prevention
- abuse
- grieving/loss
- boundaries
- relationships
- spirituality and life-skills
- continuing care
- chaplaincy services
- capacity of 24 beds
- length of stay is four months
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COVID-19: The centre is open for showers. Call to book a time.
This information is regularly updated on their website.
Drop-in counselling centre for any adult (alone or with children) who finds it difficult to access services elsewhere due to illness, disability or homelessness.
Practical assistance: shower and laundry facilities
This information is regularly updated on their website.
Drop-in counselling centre for any adult (alone or with children) who finds it difficult to access services elsewhere due to illness, disability or homelessness.
Practical assistance: shower and laundry facilities
- telephones
- small clothing items (underwear, socks, and seasonal accessories)
- hygiene items
- condoms
- needle exchange
- board games
- card games
- bingo
- arts and crafts
- special events
- karaoke
- chaplaincy
- advocacy
- crisis intervention
- housing
- employment support and resume writing
- addiction
- Acquired immunodeficiency syndrome (AIDS) / Human immunodeficiency virus infection (HIV) and Hepatitis A, B, C
- groups (addiction, life skills)
- Royal Ottawa Hospital Outreach Teams (psychiatric and addiction)
- University of Ottawa Community Legal Clinic Ontario Disability Support Program (ODSP)
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Recovery Care (formerly Recovery Ottawa) is a group of medical clinics in the national capital region which provide a holistic approach to substance use disorders. A harm reduction focused group of clinics which can see individuals for a wide array of substance use concerns including opioids, stimulants and alcohol.
- offer robust wraparound care services including primary care walk-in
- mental health support
- hepatitis C diagnosis and treatment
- social support services.
- Byward Market - 306 Rideau Street, Ottawa ON, K1N 5Y5
- Vanier - 45 Montreal Road, Ottawa ON, K1L 6E8
- Bells Corners - 2006 Robertson Road, Ottawa ON, K2H 1A5
- Ottawa South - 1800 Bank Street, Ottawa ON, K1V 0W3
- Cornwall - 805 Sydney Street Unit #3, Ottawa ON, K6H 3J7
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Bruyère Academic Family Health Team - Primrose Family Medicine Centre
Office: 613-230-7788Visit Website
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Short Description
Health centre focused on family and community health
- teaching clinic of the University of Ottawa's Family Medicine Program
- partnership with Bruyère Continuing Care
- mental health (access to a psychiatric team for short term interventions and prevention)
- chronic disease management (systematic management of chronic disease to ensure best practices, education in self care, comprehensive care and prevention)
- procedures clinic
- smoking cessation
- diabetes education
- diagnostic Imaging (x-ray)
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COVID-19: Service remains fully operational, taking new clients, diversions from OPS and EMS until further notice.
49-bed program in partnership between the Shepherds of Good Hope, Ottawa Inner City Health, City of Ottawa, Home and Community Care Support Services, Royal Ottawa Hospital, and Canadian Mental Health Association
Increases treatment and care available to individuals not accessing services due to complex health and social issues and provides integrated care for clients prior to transfer to mainstream treatment
On-site supports:
49-bed program in partnership between the Shepherds of Good Hope, Ottawa Inner City Health, City of Ottawa, Home and Community Care Support Services, Royal Ottawa Hospital, and Canadian Mental Health Association
Increases treatment and care available to individuals not accessing services due to complex health and social issues and provides integrated care for clients prior to transfer to mainstream treatment
On-site supports:
- Supervision and support for individuals under the influence of drugs/alcohol or exhibiting symptoms of mental illness, providing medically supervised detox and overdose prevention
- Access to short stay treatment and care unit for medication stabilization, treatment for physical health concerns and concurrent disorder treatment
- Access to a transitional environment for individuals awaiting treatment, housing or other services
- Diversion program for Ottawa Police Services and Emergency Medical Services
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Harm reduction based medical and social services to people who use drugs
- specializes in integrated care, HIV and hepatitis C care, opioid treatment, mental health care, opioid use, crack cocaine and crystal meth use, and injection drug use
- drop-in
- walk-in medical services
- HIV treatment
- Hepatitis C testing and treatment support
- safer injecting/smoking material and support
- supervised consumption
- opiate case management
- women's clinic
- substance use and mental health counselling
- intensive case management
- free condoms and dental dams
- naloxone distribution
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Integrated community health and social services
Confidential and personalized addiction and concurrent disorders services for individuals concerned about their use of alcohol, drugs or gambling and co-occurring mental health concerns
Confidential and personalized addiction and concurrent disorders services for individuals concerned about their use of alcohol, drugs or gambling and co-occurring mental health concerns
- assessment
- treatment planning
- referral
- support
- follow-up appointments
- out-patient counselling for clients experiencing barriers to access community services
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Opiate agonist treatment through buprenorphine/naloxone and methadone
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Public hospital
- providing direct patient care for people with mental health and addiction problems
- conducting research
- offering education and training
- community consultation across the province
- in collaboration with community partners
- identifies, implements and evaluates initiatives that bring evidence into practice within the local mental health and addictions systems
- supports sustainable, evidence-informed system change
- facilitates and enables knowledge exchange on promising approaches to implement system change
- clinical services are only available from the Toronto location
- available for clinicians across the province to better help their clients
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Community Health Centre
- Primary care
- Walk-in clinic
- Prenatal and Postnatal Care
- Obstetrics
- Foot care
- Dietetics
- Acupuncture
- HIV testing
- Dental screening
- Outreach nursing
- Immunization
- Counselling
- Practical assistance and social services in English (drop-in, for anyone living in the Somerset West Community Health Centre boundary)
- Practical assistance, social services and case management in Cantonese, Cambodian, Mandarin and Vietnamese (for anyone in the City of Ottawa)
- Health promotion and education
- Needle exchange and safer inhalation harm reduction services (drop-in room and mobile van; for anyone in the City of Ottawa).
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This Centre provides
- Information, intercession and referral services
- Crisis intervention
- Food bank services and other food security strategies
- Support to complete an application for the Ontario Hydro Cost Assistance Program and the Energy Assistance Program
- Registration for the Holiday Programs and the Back to School Program with Caring and Sharing Exchange, and Toy Mountain of the Salvation Army
- Tax Clinic
- Community Development Program
- Youth Program (camp, sports, etc)
- School Youth Program
- After-School Program
- Information and advocacy services for affordable housing issues
- Volunteer Opportunities
- Social Support Program: practical assistance, referrals, crisis counselling, advocacy, needs assessment
- Community House: food bank, community activities
- Community Development: tax clinic, community gardens, support for community initiatives
- Youth Program :
- Club 310 (after-school program) for youth aged 6-11 and Club Transitions (recreational program) for youth aged 12-14
- Drop-in and various activities for local teens aged 12-17 (English)
- Sports leagues and gym access (Basket-ball, Futsal, Soccer, etc) - various sports available for folks aged 6-30 years old
- Lowertown, Our Home (LOH) project: a partnership between residents and diverse community partners that actively engages community members in identifying common concerns, community solutions and preventative measures to build a healthy and safe neighbourhood
- Action Housing: provides assistance in crisis situations and supports to individuals and families seeking safe, adequate and affordable housing.
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