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A friendly visiting telephone service dedicated to reducing loneliness and isolation for seniors

• trained volunteers can provide compassionate conversation and information about community resources
• volunteer opportunities

Confidential, personal and bilingual service to the military community

• information
• support
• referrals
• reassurance
• crisis management

COVID-19 (21 Apr 2020): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org.

Access to community support

• transportation to medical appointments
• indigenous support
• referrals to counselling agencies
• security check/reassurance calls
• advocacy

Supportive emergency shelter space

• capacity for 18 youth
• clean socks, toiletries and other necessities
• safe place to rest for the night
• activities such as music, games, art, movies, books, etc
• listening ear and informal mentorship
• healthy meals and snacks
• drop-in program
• mental health and addiction support
• information on housing, education, addiction and mental health resources
• low-barrier structure without formal intake process

Information and resource centre for homeless youth

• weekly visits from outreach workers (mental health nurses, drop-in counselling)
• employment supports every Thursday
• hot breakfast every morning
• referrals to outside community supports (ID, mental health, shelters, housing etc.)
• up to ten items a week from the food bank (excluding baby supplies)
• clothing, harm reduction and personal care products

Confidential information and referral service

• trained specialists assess caller needs and offer referral and advocacy to assist persons in accessing appropriate health, social, government, community and human services

Driving change on systemic housing issues:

• receiving submissions from people across Canada on the systemic housing issues they are facing
• monitoring the right to housing
• reporting to Parliament

COVID-19 (13 Sept 2021) Food bank still open. Visit the Facebook page for additional information.

Social enterprise, community hub, and second hand store

• selling donated antiques, oddities, retro items and housewares
• profits are used to assist vulnerable individuals in the community

Services include:

• furniture bank
• household items
• community pantry (food, prepared meals, pet supplies, hygiene and personal care items, laundry and cleaning supplies, etc.)
• homeless advocacy
• harm reduction
• referrals to services
• advocacy

Francophone drop-in centre for marginalized women:

• helps improve the health, dignity and life conditions of marginalized women
• listening and support
• meals or snacks
• recreational activities
• coaching
• workshops
• information and referral
• resource centre
• library multimedia
• telecommunication resources
• emergency help with food and clothing
• laundry
• shower
• volunteering

COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.

Community-based services for immigrants, refugees, and newcomers

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Reception House, Maison Sophia House:

• 90-bed facility that provides temporary accommodation, food and clothing
• orientation workshops facilitated with language translation and interpretation
• house search support
• multicultural children's program
• basic English classes
• referrals to government services and community organizations

Community Connections Program (formerly HOST Program):

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Pastoral and Sponsorship Programs:

• works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program

Bruyère Centre for Immigrants:

• one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.

Cultural Profiles:

• a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
• profiles developed in consultation with the respective community groups

Addiction services for women-identified and gender-diverse individuals

• offers information, resources, webinars
• offers various treatment programs

Association for people living with chronic pain

• brings people together to reduce their isolation and enable them to regain their personal integrity
• supports and informs people in order to improve their quality of life and well-being
• raises awareness of the reality faced by members among professionals, careers and the public
• provides a supportive environment
• provides tools to better manage their pain
• provides information and resources on health, wellness and traditional and complementary treatment options
• lectures and workshops led by experts

Services and activities:

• intake, information, referral
• talking group
• workshops
• social and recreational activities
• resource centre

COVID-19 (1 Oct 2020): This agency's services are affected by the COVID-19. Many services are offered virtually or by phone and some in-person services offered in all of this agency's programs. The intake process remains the same.

Advocacy worker available to meet with individuals who are having difficulty accessing services or need assistance to navigate systems * the worker will help identify specific needs and develop the best course of action

• information and referrals
• information sessions and presentations to the public
• outreach to vulnerable and marginalized groups who face barriers when accessing services
• participation in community planning and coordination activities

Temporary emergency shelter for abused women and their children

• reasonable, flexible limit on length of stay
• counselling
• referrals
• advocacy
• telephone crisis line
• accepts pets on site
• Unsafe at Home text and chat line: open to anyone experiencing gender-based violence (GBV)

Transitional Housing and Peer Support Programs

• community based programs for all gender-based violence (GBV) survivors
• includes a peer pupport group, system navigation, risk assessments, safety plans, and housing support

Interval House of Ottawa works from an intersectional, feminist, and anti-oppressive approach.

COVID-19 (8 December 2021) Crisis lines still operating as usual.

Confidential and empathetic crisis line for anyone needing help, support, and resources.

National telephone hotline for Indigenous people in Canada who need to speak with counsellors

• focus on mental health issues
• culturally appropriate counselling support and crisis intervention
• information on long-term or follow-up support services
• online chat

COVID-19 (21 Apr 2020): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org.

Access to community support

• transportation to medical appointments
• indigenous support
• referrals to counselling agencies
• security check/reassurance calls
• advocacy

Distress line

• confidential telephone listening and crisis intervention service
• educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention

Community and recreational programs and supports

• community food bank
• homework club
• child and youth programs (year round)
• adult learning programs
• informal counseling and referrals

Offers integrated health and social services and one-on-one supports for coordinating services, including:

• personal advocacy
• filling out forms
• income tax clinics
• interventions for people facing homelessness
• critical life changes, abuse, or isolation
• referrals to other community support services as necessary

Provides care to children and youth with a confirmed diagnosis of Down syndrome

• recommend and address certain aspects of developmental, behavioural, and educational issues

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Employment services and settlement services

• working for the economic, social and cultural integration of Francophone racial, ethnic and cultural minorities living in and around Ottawa

Employment Program:

• individual and group training to improve competencies for finding a job or starting a business
• technical and cultural support to set goals and assist in achieving them
• tailoring resumes for job search
• help drafting letters of recommendation
• complements settlement program

Settlement Program: (formerly Immigrant Settlement and Adaptation Program)

• services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Settlement service for Francophone immigrants and newcomers to Ottawa

• workers help the new arrivals and Francophone immigrants with the initial stages of settlement

Services:

Settlement Program/Welcoming Communities Program:

• needs assessments, orientation programs, language and skills training, and programs to welcome newcomers to the community

Interpretation and Translation services:

• helps clients in interpreting and understanding information, requests, documents they receive, etc
• clients may obtain services in their native languages

Couselling services:

• offers counselling to those facing challenges with their settlement

Employment preparation service:

• explains Canadian workplace realities, and helps with proactive job search and receiving professional and academic equivalences

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting