Searching for Consumer Protection / Complaints

Emergency Response

• investigates biohazards or suspicious packages
• emergency preparedness
• Potassium Iodide (KI pills)

Food Safety ​

• inspects public food premises
• inspection reports posted on DineSafe disclosure website
• food recalls
• new food premises inquiries
• new home-based food premises inquiries
• investigates food safety complaints

Health Hazard Investigation

• investigates environmental health hazards, spills, public safety
• Inspect overnight recreational camps, international agricultural worker housing accommodations
• pest and rodent issues
• extreme cold/heat concerns, indoor/outdoor air quality, mould, radon
• outdoor playground safety
• harmful plants

Infection Control ​

• infectious diseases
• childcare inspections
• personal service setting inspections
• information on proper sharps disposal
• West Nile Virus - larval and adult mosquito surveillance and vector control
• stagnant water complaints
• Lyme Disease information and human case investigation
• foodborne illness
• institutional and congregate living settings outbreak investigation and management
• Infection prevention and control (IPAC) lapse investigations

Septic Systems and Planning Activities

• reviews of land severance and other planning activity applications in relation to septic systems and wells
• review of building permit applications and issuing of permits for private septic systems
• review of building addition applications in relation to private septic systems
• Land Severance reviews

Rabies

• investigates animal bite exposures
• Rabies vaccine inquiries
• mandatory Rabies vaccination for pets
• Rabies educational materials

Safe Water

• inspect public recreational water facilities (pools, spas, splashpads etc.)
• monitor and conduct water sampling of public beaches
• provide private well water sample bottles, facilitate testing of private well water and assist in the interpretation of well water sample results
• inspect Small Drinking Water Systems
• respond to adverse water quality incident reports for municipal water systems

Smoke Free Ontario Act 2017 (SFOA)

• conduct inspection and investigations to enforce SFOA in all enclosed
• workspaces, enclosed public spaces, other designated places and retailers of tobacco and vapour products
• SFOA resources for retailers
• enforces Durham Region Smoke and Vape by-law 028-2019

Animal Health

Import and export of animals * issues permits to move captive deer * evaluates health of animals and manages control of reportable diseases



Fresh fruit and vegetable commercial export and import inspection * residue testing * registered federal meat processing inspection

Information on how to report suspected tax evasion

Program coordinates all leads that the Canada Revenue Agency receives from informants, to determine if there is an element of non-compliance with tax legislation, and ensure that the information is reviewed and provided to the corresponding compliance program for appropriate enforcement action

Also handles complaints or concerns about registered charities

Types of cheating that can be reported:

• not declaring all income
• creating false expenses or tax deductions
• taking cash "under the table"
• not filing tax returns when required
• setting up a fake business to claim losses and reduce taxes
• businesses not remitting proper source deductions
• falsely claiming tax benefits or credits
• creating false or deceptive documents or records
• charities making profits from non-charitable activities
• businesses, charities, or non-profits or individuals misusing COVID-19 benefits or receiving COVID-19 benefits who do not meet the eligibility criteria

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing); answers inquiries about past Infection Prevention and Control (IPAC) lapses

Governing body established by the Government of Ontario to regulate the profession of traditional Chinese medicine in the public interest

Duties

• regulates the practice and conduct of traditional Chinese practitioners (TCM) and acupuncturists by setting regulations, standards, policies and guidelines
• ensures that only qualified professionals meeting entry-to-practice requirements can practise or use protected titles: "Traditional Chinese Medicine Practitioner" or "Acupuncturist" and the professional designations of "R.TCMP" and "R.Ac"
• develops programs to improve members' skill, knowledge and judgement; offers practice guidance and support to members
• investigates complaints against members and disciplines where necessary
• promotes inter-professional collaboration

Services to the Public

• maintains a searchable public register of TCM practitioners and acupuncturists
• assists public with information about the profession and members

The College is not an educational institution and does not advocate for the TCM profession

Administer and enforces Motor Vehicle Dealers Act (MVDA)

• ensures registration of dealers and salespersons
• inspects dealerships
• receives consumer complaints
• conducts investigations and prosecutions
• administers the Motor Vehicle Dealers Compensation Fund
• consumer outreach and education

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing); answers inquiries about past Infection Prevention and Control (IPAC) lapses

Responsible for protection of the public interest, regulates and supports

• funeral, transfer service, cemetery and crematorium sectors
• inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
• licensing of cemetery and crematorium operators
• cemetery and crematorium sales representatives
• funeral directors and preplanners
• transfer service operators and sales representatives
• receives and investigates complaints
• inspects trust funds for prepaid funerals
• administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services

Find a Provider service and Consumer Information Guide available online

Regulates the sale, service and consumption of beverage alcohol

• regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
• addresses complaints about licensed establishments
• regulates privately run recreational cannabis stores in Ontario

www.playsmart.ca -- information on responsible gambling, including self-exclusion program

Regulating body of the profession * investigates complaints * directory of dietitians available on website

Administers and coordinates advocacy and rights advice services * public information * systemic advocacy * information and referral for those ineligible for the service * literature in English and French

Visit website for list of locations in Ontario

Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario.

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

Independent organization helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers

• responds to consumer inquiries and complaints
• provide accurate information and guidance on industry standards and practices
• provide a fair and balanced opportunity for both the consumer and the Member Company insurer to make presentations and to present documentation and information

Information and assistance on insurance (including life, health, property, disability, automobile), pension plans, loan and trust companies, deposit insurance, credit unions and caisses populaires, mortgage brokers, cooperatives

• regulates industry practices, companies, agents and adjusters
• protects interests of consumers, receives complaints
• dispute resolution services
• arm's length agency of Ontario Ministry of Finance

Motor Vehicle Accident Claims Fund (MVACF)
Call 416-250-1422, 1-800-268-7188

• provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim