Searching for Consumer Protection / Complaints

• investigates biohazards or suspicious packages
• emergency preparedness
• Potassium Iodide (KI pills)

• inspects public food premises
• inspection reports posted on DineSafe disclosure website
• food recalls
• new food premises inquiries
• new home-based food premises inquiries
• investigates food safety complaints

• investigates environmental health hazards, spills, public safety
• Inspect overnight recreational camps, international agricultural worker housing accommodations
• pest and rodent issues
• extreme cold/heat concerns, indoor/outdoor air quality, mould, radon
• outdoor playground safety
• harmful plants

• infectious diseases
• childcare inspections
• personal service setting inspections
• information on proper sharps disposal
• West Nile Virus - larval and adult mosquito surveillance and vector control
• stagnant water complaints
• Lyme Disease information and human case investigation
• foodborne illness
• institutional and congregate living settings outbreak investigation and management
• Infection prevention and control (IPAC) lapse investigations

• reviews of land severance and other planning activity applications in relation to septic systems and wells
• review of building permit applications and issuing of permits for private septic systems
• review of building addition applications in relation to private septic systems
• Land Severance reviews

• investigates animal bite exposures
• Rabies vaccine inquiries
• mandatory Rabies vaccination for pets
• Rabies educational materials

• inspect public recreational water facilities (pools, spas, splashpads etc.)
• monitor and conduct water sampling of public beaches
• provide private well water sample bottles, facilitate testing of private well water and assist in the interpretation of well water sample results
• inspect Small Drinking Water Systems
• respond to adverse water quality incident reports for municipal water systems

• conduct inspection and investigations to enforce SFOA in all enclosed
• workspaces, enclosed public spaces, other designated places and retailers of tobacco and vapour products
• SFOA resources for retailers
• enforces Durham Region Smoke and Vape by-law 028-2019

A toll-free government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF)

• not declaring all income
• creating false expenses or tax deductions
• taking cash under the table
• not filing tax returns when required
• setting up a fake business to claim losses and reduce taxe
• businesses not remitting proper source deductions
• falsely claiming tax benefits or credits
• creating false or deceptive documents or records
• charities making profits from non-charitable activities
• individuals receiving the Canada Emergency Response Benefit (CERB) or the Canada Emergency Student Benefit (CESB) who do not meet the eligibility criteria
• businesses or charities that are misusing the Canada Emergency Wage Subsidy (CEWS)
• individuals receiving the Canada Recover Benefit (CRB), the Canada Recovery Sickness Benefit (CRSB), or the Canada Recovery Caregiving Benefit (CRCB) who do not meet the eligibility criteria
• businesses, charities, or non-profits that are misusing the Canada Emergency Rent Subsidy (CERS)

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

• regulates the practice and conduct of traditional Chinese practitioners (TCM) and acupuncturists by setting regulations, standards, policies and guidelines
• ensures that only qualified professionals meeting entry-to-practice requirements can practise or use protected titles: Traditional Chinese Medicine Practitioner or Acupuncturist and the professional designations of R.TCMP and R.Ac
• develops programs to improve members' skill, knowledge and judgement; offers practice guidance and support to members
• investigates complaints against members and disciplines where necessary
• promotes inter-professional collaboration

• maintains a searchable public register of TCM practitioners and acupuncturists
• assists public with information about the profession and members

• enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services
• ensures registration of dealers and salespersons
• inspects dealerships
• receives consumer complaints
• conducts investigations and prosecutions
• administers the Motor Vehicle Dealers Compensation Fund
• consumer outreach and education

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

• responds to complaints or reports about safe operation of residential facilities
• inquiries about infection prevention and control legislation

• funeral, transfer service, cemetery and crematorium sectors
• inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
• licensing of cemetery and crematorium operators
• cemetery and crematorium sales representatives
• funeral directors and preplanners
• transfer service operators and sales representatives
• receives and investigates complaints
• inspects trust funds for prepaid funerals
• administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services

• regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
• addresses complaints about licensed establishments
• regulates privately run recreational cannabis stores in Ontario

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

• responds to consumer inquiries and complaints
• provide accurate information and guidance on industry standards and practices
• provide a fair and balanced opportunity for both the consumer and the Member Company insurer to make presentations and to present documentation and information

• regulates industry practices, companies, agents and adjusters
• protects interests of consumers, receives complaints
• dispute resolution services
• arm's length agency of Ontario Ministry of Finance

• provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim