Searching for Crisis Lines For Abused People

Support services to recent as well as historical or childhood survivors of sexual assault, sexual harassment, and childhood sexual abuse and their families

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom)
• police, legal, and medical accompaniment
• court advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 9-12 months ; once clients have completed an intake, clients are able to join groups via Zoom, including meditation, yoga, youth survivor's circle, and survivor's circle

COVID19 - remains open * provides counselling by phone


Emergency shelter

• 15 bed shelter
• services include counselling, referrals and advocacy
• transitional support and children's advocate worker
• crisis line

COVID19 - Remains open * all programs and services operational * staff available to answer crisis help line, 905-728-7311 or toll free 1-800-263-3725, and can provide crisis counselling, support and safety planning

Shelter support and crisis counselling services include:

• secure emergency shelter for women and children fleeing abuse of any kind whether physical, emotional, sexual, or financial
• up to 27 crisis beds available
• confidential 24-hour crisis and supportive assistance by telephone or in person at the shelter
• emergency transportation to the shelter
• food, clothing and basic personal necessities
• supportive counselling for women, safety planning
• children's program staff to support your children
• help finding community resources and supports
• legal and court support referrals and information about your rights
• assistance with special priority for rent geared to income housing
• language interpretation can be arranged with notice
• crisis counselling and transitional support
• Community Support Workers provide support to women and their children who are currently involved in an abusive relationship, are planning on leaving or have left a partner and would like further options to move forward
• help establish short and long-term goal planning, based on individual needs

Support and follow-up are provided through telephone support, email, home visits or an alternative safe location to meet

• short-term supportive counselling
• goal planning
• safety planning
• advocacy, resources and referrals
• housing support groups for women and youth/children

Police Services are provided by five community police offices located throughout Durham Region

• policing operations are supported by specialized units coordinated through the Regional Support Services Inspector

Special Units

Traffic Management

• investigate motor vehicle accidents involving death or life threatening injury

Tactical Support

• hostage, barricaded persons and high risk incidents * includes Canine, Marine Patrol, Dive Team and Explosive Disposal

Police Services Crime Management Branch

• coordinates the operation of the Major Crime Unit which is responsible to investigate homicides, sexual assaults, robbery and major frauds
• provides crime scene investigation including fingerprinting, photography, blood splatter analysis and evidence collection through the Forensic Identification Unit

Human Trafficking Unit

• investigates and provides education related to human trafficking

Intelligence, Surveillance, and Drug Units

• report to the Superintendent of Crime Management as do the Duty Inspectors

Administration Support Branch

• provision and management of resources which includes Human Resources, Police Learning, Information Services
• Communications 9-1-1 Centre
• Financial
• Facilities and Fleet Management

COVID19 - Remains open * outreach workers provide counselling in person and by phone

Emergency shelter

• free and confidential services to women who are or have experienced abuse
• access to resources and support services
• promote public awareness
• 24-hour crisis line

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

Immediate crisis response, intervention and safety services, on site and by telephone

High Risk Support Services
Case management for high risk victims of domestic violence, stalking and sexual assault, includes in-depth safety planning at client's residence or other location of her/his choice, short and long-term goals assessment, linking/referrals to community and government services, case coordination, advocacy and counselling, and assistance completing Victim Quick Response Program (VQRP+) applications

Enhanced Services
Case management and coordination, advocacy, links to community services, prevention, system navigation for vulnerable clients, online library

• Safety Planning Booklet available online in a variety of languages
• Victim Crisis Assistance Ontario and Victim Quick Response Program(see separate listing)

TEAR (Teens Ending Abusive Relationships), tear@victimservicestoronto.com
Violence prevention through education programs and workshops

• Youth Leadership Program recruitment and training to promote healthy relationships and raise awareness about abusive and harmful relationships
• #TEARtalk weekly Twitter chat run by TEAR Youth Leaders

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Trauma Dog Program
Certified trauma and handler team provide comfort to young victims of crime and sudden tragedy

• priority to children and youth
• available to clients of Victim Services Toronto

Volunteer Program
Recruits, trains and engages volunteers, opportunities include:

• Victim Crisis Response
• interpreting
• fundraising
• outreach

Volunteer and student placement application available online or email info@victimservicestoronto.com

COVID19 - Nurse-staffed 24 hour telephone line available to assist victims/survivors and service providers with service navigation during the COVID19 pandemic; call 1-855-628-7283 or visit website for details, or to find a local Sexual Assault/Domestic Violence Treatment Centre in Ontario

Provides representation, leadership and support to 36 hospital-based sexual assault and domestic violence treatment centres collaboration in research, education and training activities to establish standardization in service provision

Information on health options and centre locations for victims/survivors of violence

• direct services for victims/survivors provided by member centres
• online training modules for service providers
• resource library

Find a Centre -- online searchable directory of sexual assault/domestic violence centres in Ontario; map available to download

COVID19 Services available online or by phone, no walk-in or in-person service; 24-hour crisis line 1-800-263-6734

Free, confidential and non-judgemental rapid response 24-hour crisis support, individual counselling, peer support, and advocacy for survivors of sexual violence and/or commercial sexual exploitation

Sexual Violence Counselling
Individual counselling up to 24 weeks, renewable on case by base basis if more support required

• includes date rape, cyber sexual violence, childhood sexual assault
• volunteer training

Human Trafficking
Counselling, case management, safety planning and intervention

• support, advocacy and referrals, contact 905-895-3646

Public education and outreach, including workshops and presentations around sexual violence and human trafficking, contact Public Education Coordinator sseeraj@womenssupportnetwork.ca

Emergency shelter, capacity 32

• counselling and referrals
• advocacy and follow up
• court and immigration escort
• children's program and counselling
• legal and housing assistance

Transitional Housing and Outreach Support Program (TH&O)
Community-based support in obtaining affordable housing, including counselling, assistance accessing food supports, outreach, workshops and speakers bureau

COVID19 Call crisis line 416-724-1316 for intake, assessment and COVID19 procedures

Emergency short term shelter, capacity 35

• crisis intervention and counselling
• information and referral
• advocacy, awareness and education
• supportive groups for women and children
• children's programs
• average stay 6-8 weeks
• public education

Crisis intervention and culturally sensitive counselling, support and referral * support for families and friends of survivors * support groups * information on alternatives to legal justice system * court support, accompaniment and advocacy program * research, public education, workshops * comprehensive volunteer training * all services confidential * trans-positive environment

Information and referral to community support services to meet long term needs including crisis and follow-up services



Member agency of Support Services Network for Male Survivors in Ontario

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling

Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women

• liaison with diverse communities
• confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

COVID19 Telephone support line 1-833-900-1010 and online chat available 24 hours a day, 7 days a week; for local services, visit website for Referral Directory; in an emergency call 911

Confidential, victim-centered phone line and online chat connecting victims and survivors with social services, local emergency services including law enforcement, and transition and long-term supports/services (also receives tips from the public)

Referral directory

• online directory of services
• online library of resources

COVID19 Emergency shelter and crisis line open; other programs offered online or by telephone, call for details

Shelter (capacity 30) includes food, some clothing, crisis counselling, support groups, court support, information and referral, children's program; 24 hour crisis line

COVID19 Emergency shelter open, new referrals accepted if space permits; other services offered remotely where possible, call for details

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Emergency shelter
Includes telephone crisis counselling, support and advocacy, individual and group counselling, referrals and ex-resident follow-up and support

• capacity 33

Transitional Worker assists residents and women in the community in finding housing, job search training and English as a Second Language (ESL) classes

Building Opportunities for Women (BOW)
Assistance with resume writing, interview preparation, job search, academic advancement and school programs, computer training, skills development and life skills

VIBE (Violence Intervention Breakthrough Empowerment)
Prevention program offered in-house, and in schools and communities

• music interactive therapy, academic support, group sessions, leadership and mentoring, and recreational activities
• in-school programs include Media Interactive, Music Interactive, WIT (Whatever It Takes), and Man Up (mentorship)

COVID19 Emergency shelter and crisis line open; shelter accepts new clients with referral from Assaulted Women's Helpline, call 416-863-0511

Emergency shelter, capacity 25

• counselling
• ​crisis intervention by telephone
• child care program
• referrals and advocacy