Searching for Crisis Lines

Support services to recent as well as historical or childhood survivors of sexual assault, sexual harassment, and childhood sexual abuse and their families

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom)
• police, legal, and medical accompaniment
• court advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 9-12 months ; once clients have completed an intake, clients are able to join groups via Zoom, including meditation, yoga, youth survivor's circle, and survivor's circle

COVID19 - remains open * provides counselling by phone


Emergency shelter

• 15 bed shelter
• services include counselling, referrals and advocacy
• transitional support and children's advocate worker
• crisis line

Immediate 24-hour telephone assistance

• Christian ministry staffed by trained volunteers that provides support to individuals and families affected by pregnancy
• confidential

Mental health, substance abuse and problem gambling treatment services

• 24-hour crisis telephone support

COVID19 - Remains open * all programs and services operational * staff available to answer crisis help line, 905-728-7311 or toll free 1-800-263-3725, and can provide crisis counselling, support and safety planning

Shelter support and crisis counselling services include:

• secure emergency shelter for women and children fleeing abuse of any kind whether physical, emotional, sexual, or financial
• up to 27 crisis beds available
• confidential 24-hour crisis and supportive assistance by telephone or in person at the shelter
• emergency transportation to the shelter
• food, clothing and basic personal necessities
• supportive counselling for women, safety planning
• children's program staff to support your children
• help finding community resources and supports
• legal and court support referrals and information about your rights
• assistance with special priority for rent geared to income housing
• language interpretation can be arranged with notice
• crisis counselling and transitional support
• Community Support Workers provide support to women and their children who are currently involved in an abusive relationship, are planning on leaving or have left a partner and would like further options to move forward
• help establish short and long-term goal planning, based on individual needs

Support and follow-up are provided through telephone support, email, home visits or an alternative safe location to meet

• short-term supportive counselling
• goal planning
• safety planning
• advocacy, resources and referrals
• housing support groups for women and youth/children

Police Services are provided by five community police offices located throughout Durham Region

• policing operations are supported by specialized units coordinated through the Regional Support Services Inspector

Special Units

Traffic Management

• investigate motor vehicle accidents involving death or life threatening injury

Tactical Support

• hostage, barricaded persons and high risk incidents * includes Canine, Marine Patrol, Dive Team and Explosive Disposal

Police Services Crime Management Branch

• coordinates the operation of the Major Crime Unit which is responsible to investigate homicides, sexual assaults, robbery and major frauds
• provides crime scene investigation including fingerprinting, photography, blood splatter analysis and evidence collection through the Forensic Identification Unit

Human Trafficking Unit

• investigates and provides education related to human trafficking

Intelligence, Surveillance, and Drug Units

• report to the Superintendent of Crime Management as do the Duty Inspectors

Administration Support Branch

• provision and management of resources which includes Human Resources, Police Learning, Information Services
• Communications 9-1-1 Centre
• Financial
• Facilities and Fleet Management

COVID19 - Telephone support continues * Distress Centre Durham also offering Text and Web Chat services * Text 258258 * Web Chat through website

Telephone helpline

• addresses issues commonly experienced by the lesbian, gay, bisexual, transexual, transgender, queer and questioning (LGBTQ) community
• information and referrals to appropriate businesses, services and social service agencies

COVID19 - Phone support continues * Text service available by texting 258258 * Web Chat service available by going to website

Helpline telephone service to those in distress

• volunteers trained in active listening, crisis intervention and suicide prevention techniques
• emotional support, encourage caller initiative and provide referrals to community resources as necessary
• confidential service
• resource and referral information on suicide and related topics

Community Contact Call-Out Program and Seniors' Reassurance Call-Out Program (55 and up)

• ​gives on-going emotional support to callers who have limited support or resources

Suicide Survivor support groups

• for those who have lost a loved one to suicide

Community Education

• workshops on active listening, loss, crisis and suicide prevention and intervention are available to schools, businesses, agencies and groups

Prideline Durham

• emotional support, crisis intervention, and community referral information specific to the concerns and issues of the LGBTQ community in Durham Region

COVID19 - Remains open * outreach workers provide counselling in person and by phone

Emergency shelter

• free and confidential services to women who are or have experienced abuse
• access to resources and support services
• promote public awareness
• 24-hour crisis line

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

Benefits Navigator online questionnaire to help determine eligibility for services and benefits

Financial assistance

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

Veterans Independence Program
Assistance with the cost of home care services

Last Post Fund
Funeral and burial program, see separate listing

Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care

VAC Assistance Service
24 hour crisis line and short-term problem solving with mental health professionals

Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families

Veterans Housing Navigation Team, 416-869-3619 ext 276
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)

Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades

Crisis response in the home or other community setting

• telephone crisis line
• crisis de-escalation and support
• safety and crisis planning
• mental health assessments
• brief psychotherapy
• referrals to community resources

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Mental health, psychological and spiritual wellness centre with traditional Muslim spiritual and faith-based approaches * individual, couple, youth, family and group counselling * in-person and web-based therapy * crisis helpline * support groups and psycho-educational presentations, seminars and workshops * internship placement opportunities for social work and counselling students

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID19 24-hour crisis line, telephone counselling and virtual programs available; restrictions and modifications for some programs; instruction provided to assist in online participation, and tablets available for lending to seniors without devices; visit TUTFS website for details, including registration information

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to other appropriate emergency services
• face-to-face individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis

----------

In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Children's Programs

• Little Steps, Big Steps for kindergarten to grade 6
• homework club
• summer camp

Health Programs

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Parenting Programs

• Focus on Early Years and Mothers
• Focus on Fathers
• parenting skills workshops, including workshop with parents and their children

Seniors Programs

• English café
• reassurance program including counselling and visitation
• outreach services
• recreation including singing, art and digital storytelling classes
• online virtual seminars such as Sing-A-Long Musical Class, Expressive Art Class, Dance Class

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Youth Programs

• employment seminars, career development, leadership training, life skills workshops
• Mind and Motion Program, 2-weeks summer volunteering (August) retreat
• tobacco-free campaign program
• facilitation skills workshop
• mentoring program
• recreational activities

Benefits Navigator online questionnaire to help determine eligibility for services and benefits

Financial assistance

• income support
• death benefit
• disability benefits
• health care benefits
• caregiver benefit
• prisoner of war compensation
• War Veterans Allowance

Veterans Independence Program
Assistance with the cost of home care services

Last Post Fund
Funeral and burial program, see separate listing

Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care

VAC Assistance Service
24 hour crisis line, and short-term problem solving with mental health professionals

Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families

Veterans Housing Navigation Team, 416-869-3619 ext 276
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)

Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades

Telephone and chat, crisis and non-crisis peer support from recovery perspective, provided by individuals with lived experience of mental health and/or addiction challenges, and/or trauma

Warm Line cannot be reached from blocked/unknown numbers

Community and Outreach Support
Crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank

• psychiatric assessment and monitoring, short-term support
• 24/7 warm line

Housing Services
24 hour staff supported transitional housing, semi-supported independent units in the community

Mental Health and Justice Program
Information, referral and advocacy

• accompaniment
• life skills training

See separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

COVID19 All FSYR offices closed, no walk-in service until further notice; telephone, email and/or video counselling available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website

Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month

• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practising mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Barb Urman 1-866-415-9723, 905-415-9719, burman@fsyr.ca