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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
COVID19 -- case management, counselling, and food bank for clients by appointment only * most case management to be done over phone * youth programs are now virtual and Youth Outreach Coordinator is working remotely, email youth@aidsdurham.com * cancellation of support groups, events, interventions, workshops, fundraising events, training and social activities
Harm reduction services at the following locations and hours
Support and education to people living with, affected by or at risk of HIV/AIDS in Durham Region
Harm reduction services at the following locations and hours
- Aids Committee of Durham Region - 115 Simcoe Street South, Oshawa - Monday-Friday 10 am-5 pm, Sun 10 am-3 pm
- The Back Door Mission - 66 Simcoe Street South, Oshawa - Tuesday, Wednesday, Thursday, Saturday, Sunday 10 am-3pm
- Christian Faith Outreach Centre - 158 Harwood Ave. South, Ajax - Monday, Wednesday, Thursday, Friday 9 am-4 pm
- For information on our Harm Reduction services, please contact Kayla harmreduction@aidsdurham.com
Support and education to people living with, affected by or at risk of HIV/AIDS in Durham Region
- volunteer drivers available to drive to medical appointments
- food bank for clients
- financial assistance is possible through wellness fund for urgent medical needs
- HIV and AIDS virus transmission, diagnosis and treatment, safer sex and drug use
- creating safe environments for LGBTQ people
- creating anti-oppression and anti-racism culture
- needle exchange
- Naloxone distribution
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Prideline Durham
Prideline: 1-855-877-7433 Helpline: 1-800-452-0688
Office: 905-430-3511
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Short Description
COVID19 - Telephone support continues * Distress Centre Durham also offering Text and Web Chat services * Text 258258 * Web Chat through website
Telephone helpline
Telephone helpline
- addresses issues commonly experienced by the lesbian, gay, bisexual, transexual, transgender, queer and questioning (LGBTQ) community
- information and referrals to appropriate businesses, services and social service agencies
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Short Description
COVID19 -- some programming may be suspended or offered virtually
Programs and support to individuals, parents and families to share concerns on learning that one of their children or siblings is lesbian, gay, bisexual or transgender
Programs and support to individuals, parents and families to share concerns on learning that one of their children or siblings is lesbian, gay, bisexual or transgender
- help in understanding and accepting
- volunteers provide peer to peer support
- support groups, social groups
- summer leadership camp
- resources and education on issues of sexual orientation and gender identity
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Sexual Health Infoline Ontario / The Mainline
Sexual Health Infoline Ontario: 1-800-668-2437 The Mainline: 1-800-686-7544
416-392-2437
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Short Description
Province-wide free anonymous counselling, information and referrals to sexual health clinics and community agencies on HIV/AIDS, sexually transmitted infections, birth control options, sexual orientation and gender issues
The Mainline - Telephone information about harm reduction, injection drug use and needle exchange programs
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Integrated mental health and addiction services, including assessment, treatment and counselling
- walk-in counselling
- care navigation
- psychiatric consultation
- access to primary care
- peer support group
- Black youth programs
- newcomer support
- 2SLGBTQ+ support
- employment, housing and education support
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Birchmount Bluffs Neighbourhood Centre
Office: 416-396-4310Crisis: 647-913-3480
Youth program: 647-806-1651
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Short Description
General interest community programs
- social, education, cultural and recreation programs for all ages, including fitness, health and lifestyles
- information and referral
- EarlyON Child and Family Centre
- education and support to parents and care providers
- caregiver and child drop-in, parent relief
- toy lending library
- parenting resource library
- integrated licensed nursery school program for children with disabilities
- preschool programs
- licensed community nursery school (September to June)
- drop-in program. trips
- social and recreation activities
- health and wellness program
- information and referral
- advocacy
- peer 2 peer program
- youth employment skills strategy program
- access to computers, Internet, fax, photocopier
- workshops and presentations
- leadership programs
- recreational arts programs
- advocacy
- after school program
- youth summer program
- youth advisory council
- community involvement
- community affirming mentorship program -- safe and supportive space for 2SLGBTQIA identifying youth
- drop-ins, trips
- social and recreation activities
- outreach
- information and referral
- cooking and nutrition
- multiple classes for various fitness levels
- land and aquatic classes
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Short Description
Drop-in program, including snacks and dinner, facilitated group discussions, homework help, job search help and workshops on topics such as nutrition, eating on a budget and safe food handling
- meals include vegan and vegetarian options
- guest speakers, workshops, recreational activities
- transportation fare available
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Focus on newcomers, women, families with children birth-6 years * peer outreach and support * parenting and parent-child groups * prenatal nutrition and support * food skills groups * health education * lesbian, gay, bisexual, trans and queer (LGBTQ) services * expressive arts * environmental awareness * research and advocacy on newcomer, immigrant and refugee issues
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Orientation to community * needs and eligibility assessments *
settlement related information * support navigating health and government
systems * LGBTQ+ settlement * referral to housing, legal and employment
services * one-on-one settlement support * group information sessions
settlement related information * support navigating health and government
systems * LGBTQ+ settlement * referral to housing, legal and employment
services * one-on-one settlement support * group information sessions
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Short Description
Peer support, including telephone support line and meetings held three times a month, for parents and families to share concerns on learning that one of their children or siblings is part of the LGBTQ2S+ community (lesbian, gay, bisexual, transgender, queer, two-spirit, plus)
- help in understanding and accepting
- support for persons considering coming out to their families
- confidentiality maintained
- library includes some written material in Chinese
- workshops and speakers for presentations to schools, universities and businesses
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Family Services York Region, Richmond Hill
1-888-820-9986 Office: 905-883-6572
Office: 1-888-967-5542
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Short Description
COVID19 All FSYR offices closed, no walk-in service until further notice; telephone, email and/or video counselling available; call, email or visit website for updates and information
Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce
Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website
Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month
Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net
Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practising mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details
Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community
Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school
2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)
Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce
Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website
Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month
- virtual appointments 15-90 minutes depending on individual needs
- call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
- not a crisis service
Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net
Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practising mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details
Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community
Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school
2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)
- safe access to individual, couple and family counselling, group services and community outreach support
- counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
- community consultation and training services
- for information contact Barb Urman 1-866-415-9723, 905-415-9719, burman@fsyr.ca
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Short Description
Integrated mental health and addiction services, including assessment, treatment and counselling
- walk-in counselling
- care navigation
- psychiatric consultation
- access to primary care
- peer support group
- Black youth programs
- newcomer support
- 2SLGBTQ+ support
- employment, housing and education support
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Short Description
LGBTQ2 support, resources and education network
- support with questions or concerns about sexual orientation or gender identity and expression
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Short Description
COVID19 -- office open with reduced schedule Tue-Thu 10 am-3 pm; phone, and online support and referrals available - call or email organization
Support, education and awareness, HIV supportive case management, pre/post-test counselling, treatment/medication support, interpretation and transportation support, food and nutritional support, practical/emergency assistance, harm reduction supplies and information
Rainbow Space
2SLGBTQ+ peer support, volunteer and leadership development, and peer learning and wellness promotion
Support, education and awareness, HIV supportive case management, pre/post-test counselling, treatment/medication support, interpretation and transportation support, food and nutritional support, practical/emergency assistance, harm reduction supplies and information
Rainbow Space
2SLGBTQ+ peer support, volunteer and leadership development, and peer learning and wellness promotion
- health and social services information and resources
- sexual health education and supplies
- lending library
- social and recreational activities
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Academic, commercial and technical, day and night, credit and general interest classes
Support Services -- guidance counselling
For more information see branch listings
- after school programs, child care, food programs
- adult education and services
- Alternative Schools programs
- English as a Second Language (ESL), literacy, citizenship and heritage language classes
- French immersion
- International Baccalaureate
- special education including education programs for children and youth 14-21 years with developmental disabilities
- * support services
- Pre-Apprenticeship/Apprenticeship Programs -- hairstylist 416-394-6961
- employment services
- ESL resource centres
- Enhanced Language Training (ELT)
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
- Essential Skills Upgrading (Literacy and Basic Skills, LBS)
- Learning4Life -- adult general interest courses, fee, visit tdsb.on.ca/Adult-Learners/Learn4Life for course and registration informaton or email communityprograms@tdsb.on.ca
- newcomer services
- reception centres for immigrants and refugees -- see separate entries
- culturally focused schools include Africentric Alternative Elementary School 416-395-5251, First Nations School of Toronto 416-393-0555, Triangle Program LGBTQ Secondary School 416-393-8443
Support Services -- guidance counselling
- home instruction
- interpreting services for families and schools
- psychiatry * psychology
- reading and speech correction
- social work * transportation for persons with physical disabilities
- Parenting and Family Literacy Centres, 416-394-2067
- Welcoming Communities for newcomers -- see separate entry
- youth alienation programs include advocacy, outreach to youth in community agencies and shelters
- all services may not be available in all locations
- day school program
- secondary credit courses offered through the Internet
- partnership with Ministry of Education
For more information see branch listings
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Short Description
COVID19 Update -- intake by phone, counselling online or by phone
Residential Placement Advisory Committee -- reviews placement of children who reside within the jurisdiction, also reviews placement of children 12 years and older who object to their placement
- residential treatment still operating -- call for more information
- The Studio is closed but youth can access staff via instagram at @StudioatSkylark
- community services including counselling, day treatment, residential treatment
- for day and residential treatment, see branch listings
Residential Placement Advisory Committee -- reviews placement of children who reside within the jurisdiction, also reviews placement of children 12 years and older who object to their placement
- information on availability of resources
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Short Description
Drop-in centre, counselling services and support for LGBTIQ2S youth, including case management, newcomer support, and access to community resources, books, and workshops
Drop-in centre
Includes intake, assessment and individualized support plan; information and referral to emergency shelter, housing options; assistance in applying for government health (OHIP) and social assistance programs (OW, ODSP); assistance in obtaining identification and/or legal support in amending sex markers on official documentation
Counselling Centre
Includes immediate crisis response and counselling, suicide prevention, intervention and follow-up care
Drop-in centre
Includes intake, assessment and individualized support plan; information and referral to emergency shelter, housing options; assistance in applying for government health (OHIP) and social assistance programs (OW, ODSP); assistance in obtaining identification and/or legal support in amending sex markers on official documentation
- light groceries, TTC fare, harm reduction kits, personal hygiene kits
- meals available with snacks throughout opening hours
- employment assistance including resume and job search coaching, and referrals
- computer lab with WiFi
- access to printer, fax, phone
Counselling Centre
Includes immediate crisis response and counselling, suicide prevention, intervention and follow-up care
- individual, group and family counselling
- addiction and mental health supports
- medical, dental and legal aid referrals
- exploration of education opportunities, including high school, postsecondary and trades programs
- gender affirmation, community acceptance support and counselling, including transition planning and trans literacy seminars
- group discussion and learning activities
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Short Description
Transitional housing with in-house supports including:
- crisis intervention, counselling, health check-ups, physical activity
- life skills workshops, cooking, cleaning, financial literacy, professional mentorship
- supports for specific communities, including groups for BIPOC (Black, Indigenous and People of Colour) youth, transgender youth, newcomers and refugees
- stay 3-12 months with extension if required
- capacity 33, rooms for couples
- pet-friendly
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Short Description
Integrated mental health and addiction services, including assessment, treatment and counselling
- walk-in counselling
- care navigation
- psychiatric consultation
- access to primary care
- peer support group
- Black youth programs
- newcomer support
- 2SLGBTQ+ support
- employment, housing and education support
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Short Description
A collective voice for immigrant serving agencies and to coordinate response to shared needs and concerns
Positive Spaces Initiative, www.positivespaces.ca -- website with information and resources to help agencies better serve LGBTQIA+ newcomers (lesbian, gay, bisexual, trans, two-spirit, queer, questioning, intersex, asexual, pansexual, genderqueer)
Accessibility Initiative (AI), www.ocasi.org/accessibility-workshops -- training for settlement sector employees to better serve immigrants with disabilities
Allies in Refugee Integration (ARI), ocasi.org/allies-refugee-integration - aims to increase and strengthen collaboration between settlement service providers and refugee sponsorship groups in Ontario
SettleNet.org, settlenet.org/ -- bilingual National Settlement Sector Community of Practice (CoP) where settlement sector staff, leaders and those in related fields can learn, share, connect and collaborate
- advisory and resource body for community service agencies, government and other stakeholders in regard to matters of immigrant services
- stimulates and conducts research for the sector
- information exchange among member agencies
Positive Spaces Initiative, www.positivespaces.ca -- website with information and resources to help agencies better serve LGBTQIA+ newcomers (lesbian, gay, bisexual, trans, two-spirit, queer, questioning, intersex, asexual, pansexual, genderqueer)
Accessibility Initiative (AI), www.ocasi.org/accessibility-workshops -- training for settlement sector employees to better serve immigrants with disabilities
Allies in Refugee Integration (ARI), ocasi.org/allies-refugee-integration - aims to increase and strengthen collaboration between settlement service providers and refugee sponsorship groups in Ontario
SettleNet.org, settlenet.org/ -- bilingual National Settlement Sector Community of Practice (CoP) where settlement sector staff, leaders and those in related fields can learn, share, connect and collaborate
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Short Description
250-bed long-term care home * residential care for private rooms, semi-private rooms and basic rooms * 24-hour nursing and personal care * access to a doctor and other health professionals * secure dementia unit * 2SLGBTQI+ positive environment * specific unit for Chinese residents
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year - each stay is no longer than 60 days, as available * residents have access to the same services as long-stay residents
Services and Programs:
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Short-Stay Care - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year - each stay is no longer than 60 days, as available * residents have access to the same services as long-stay residents
Services and Programs:
- Convalescent Care Program
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Short Description
150-bed long-term care home * residential care for private rooms and
basic rooms * 24-hour nursing and personal care * access to a doctor and
other health professionals * multicultural and LGBTQ+ positive environment * secure dementia unit
Additional services and facilities:
Additional unfunded services:
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
- bedding and furniture
- laundry and housekeeping
- meals
- personal hygiene supplies
- medical supplies and equipment (such as catheters, ostomy bags, or wound care supplies)
- assistance with medication and activities of daily living
- recreation and social programs
Additional services and facilities:
- physiotherapist
- clinical nurse specialist
- palliative care
- restorative care services
Additional unfunded services:
- chiropodist
- optometrist
- audiologist
- dentist
- hair salon
- outings
Short-Stay Care (Public) - Short-stay beds (respite care for people who have caregivers in need of temporary relief) * publicly funded * offered up to 90 days per year, as available * residents have access to the same services as long-stay residents
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Short Description
COVID19 -- appointments with SOY youth resource workers via telephone or virtual where possible; no on-site programming
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Health promotion services and programming to support LGBT2SQ youth and young adults, many of whom are homeless, racialized and/or newcomers to Canada
Connects to affirming mental health and primary care service providers, peers, mentors, housing, dieticians, urban and newcomer health services, income or employment supports, transitioning supports, immigration supports, and more
Goal Planning Service (GPS)
Health promotion and systems work
Member agency of Toronto Drop-in Network (TDIN)
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Health promotion services and programming to support LGBT2SQ youth and young adults, many of whom are homeless, racialized and/or newcomers to Canada
Connects to affirming mental health and primary care service providers, peers, mentors, housing, dieticians, urban and newcomer health services, income or employment supports, transitioning supports, immigration supports, and more
Goal Planning Service (GPS)
- meet regularly with youth resource workers to help identify and achieve personal goals
- help to arrange appointments such as those with a landlord, addictions or mental health counsellor, medical practitioner, school counsellor, Ontario Works representative, immigration lawyer, CAS worker, and others
- accompaniment to family or chosen family meetings
- explore personal goals
- dinner
- various youth and young adults groups for all LGBT2SQ; for those who identify as Black, African, Caribbean or Black identified multiracial; for newcomers and refugees; for those who identify as trans, non-binary or gender-questioning
- group and personal mentorship
- Melanin Linx Project connects Black LGBTQ+ youth with a mentor
- paid peer leadership program
- advanced training in peer education
Health promotion and systems work
Member agency of Toronto Drop-in Network (TDIN)
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Short Description
COVID19
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Family Health Team and Community Programs
Supporting Our Youth (SOY), see separate listing
Sherbourne Health Bus, Interprofessional Primary Care Program and Specialized Community Program, see separate listing
- Primary Care and Clinical Services: Mon: 9 am- 8 pm; Tue-Wed, Fri: 9 am-5 pm, Thu 9 am-1 pm, 4 pm-8 pm; virtual appointments where possible
- appointments with mental health counsellors, dietitians and SOY youth resource workers virtual where possible
- some community groups and drop-ins operating, visit website or call for details
- to connect with the Hep C program, call 647-327-2839; group members can access food, honorariums and support group Wed 10 am-12 noon
- harm reduction supplies available 24 hours, outside main entrance
- Mental Health Services accepting referrals from existing clients only
- Acute Respite Care (ARC) accepting referrals from community and hospital providers, as well as self-referrals
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Family Health Team and Community Programs
- primary health care services
- community Diabetes and Hepatitis C education, support and treatment
- no Ontario Health Insurance required for general services
- not currently accepting new clients for Family Health Team; most community programs are accessible to non-clients - contact organization for details
- counselling for persons who have experienced trauma
- specialized counselling for target populations
- Brief Therapy Services
- currently accepting referrals for existing clients only
- primary care
- drop-in clinic for registered clients
- naturopathic clinic for persons with HIV/AIDS
- transition related surgery information and referrals
- support groups
- training for health care providers, guidelines and protocols
- drop-in clinic and support for women who are street-involved and/or are experiencing homelessness
- light breakfast, mental health and primary care support
Supporting Our Youth (SOY), see separate listing
Sherbourne Health Bus, Interprofessional Primary Care Program and Specialized Community Program, see separate listing
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Gerrard Street Site
416-920-2605Crisis: First Nations and Inuit Hope for Wellness Help Line 1-855-242-3310
Visit Website
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Short Description
Crisis management program and specialized mental health services * walk-in counselling * youth outreach program * physiotherapist * community health worker training program * two spirit trans peer support and counselling * housing support program * traditional program
Services and Programs:
Services and Programs:
- Mental Health Services
- Walk-In Counselling
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