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Health information line staffed by public health nurses

• family health, pregnancy and prenatal health, breastfeeding support and services
• infant and child development, parenting questions
• nutrition, healthy weights
• flu, immunizations, infectious diseases
• travel health, sun safety
• teen, adult, seniors issues
• smoking cessation
• substance misuse
• injury prevention
• car seat safety
• active living, health promotion
• community resources

COVID19

• all four branches open for in-branch services, including access to the shelves/stacks, computers, study tables, children's areas, and public washrooms
• online resources and programming available
• book drops at all branches available
• visit website for updates http://www.clarington-library.on.ca/serviceupdates

Public library

• programs for children, adults, seniors, families
• access to internet and office software
• wireless internet access
• digital and online resources available

COVID19

• all four branches open for in-branch services, including access to the shelves/stacks, computers, study tables, children's areas, and public washrooms
• online resources and programming available
• book drops at all branches available
• visit website for updates http://www.clarington-library.on.ca/serviceupdates

Public library

• programs for children, adults, seniors, families
• access to internet and office software
• wireless internet access
• digital and online resources available

COVID19

• all four branches open for in-branch services, including access to the shelves/stacks, computers, study tables, children's areas, and public washrooms
• online resources and programming available
• book drops at all branches available
• visit website for updates http://www.clarington-library.on.ca/serviceupdates

Public library

• programs for children, adults, seniors, families
• access to internet and office software
• wireless internet access
• digital and online resources available

COVID19

• all four branches open for in-branch services, including access to the shelves/stacks, computers, study tables, children's areas, and public washrooms
• online resources and programming available
• book drops at all branches available
• visit website for updates http://www.clarington-library.on.ca/serviceupdates

Public library

• programs for children, adults, seniors, families
• access to internet and office software
• wireless internet access
• digital and online resources available

COVID19 -- location open with reduced hours and services; remote service via telephone also available; check website for service updates

• Community information and referral
• access to computers, Internet, fax, photocopier
• employment support

Information and referral line for people with breast cancer or a high-risk diagnosis, offering support, information and help locating resources * confidential service

Peer match programs * online community

Website includes lists of local and regional resources and groups as well as breast cancer information

Parent/caregiver telephone support and peer support groups

• Parent-to-Parent Support (P2P) -- confidential telephone peer support with trained parent supporters includes 8 conversations of up to 1 hour each over 2 month period
• online drug, addiction and treatment information and resources
• systemic advocacy, social action and research

Peer Support Group -- parent/caregiver drop-in support with trained peer facilitator, meetings at Bellwood Health Services, 175 Brentcliffe Rd (see separate listing)

• visit website for specific dates

Newcomer housing support and settlement services, including information and referrals to other services such as Access York for rent or utility assistance intake, furniture bank, mediation services, legal clinic

• assists low income youth, families, newcomers and seniors in determining housing needs and applications to York Region Subsidized Housing and Special Priority
• assistance with applications for Ontario Electricity Support Program
• information sessions on subsidized housing and utility assistance, as well as Ontario Works and Ontario Disability Support Program
• advocacy for landlords and tenants, including connections to community resources and long- term support
• landlord registry, including recruitment of landlords, free rental listings, and landlord and tenant matching
• information on landlord and tenant rights and responsibilities

For Low-income Energy Assistance Program (LEAP) intake, contact United Way Simcoe Muskoka, 1-855-487-5327

Connect volunteers and organizations through an online platform

General interest community programs

• social, education, cultural and recreation programs for all ages, including fitness, health and lifestyles
• information and referral

Child and Family programs

• EarlyON Child and Family Centre
• education and support to parents and care providers
• caregiver and child drop-in, parent relief
• toy lending library
• parenting resource library
• integrated licensed nursery school program for children with disabilities
• preschool programs
• licensed community nursery school (September to June)

Active and Able Network -- for persons with disabilities

• drop-in program. trips
• social and recreation activities
• health and wellness program
• information and referral
• advocacy

Youth programs --

• peer 2 peer program
• youth employment skills strategy program
• access to computers, Internet, fax, photocopier
• workshops and presentations
• leadership programs
• recreational arts programs
• advocacy
• after school program
• youth summer program
• youth advisory council
• community involvement
• community affirming mentorship program -- safe and supportive space for 2SLGBTQIA identifying youth

Seniors program -- health and fitness

• drop-ins, trips
• social and recreation activities
• outreach
• information and referral
• cooking and nutrition

Fitness and wellness -- health and fitness

• multiple classes for various fitness levels
• land and aquatic classes

Mental health peer support agency includes telephone counselling, support groups, elder abuse prevention and awareness, intergenerational mutual support, peer volunteer training and workshops, outreach to Asian community, and anti-racism leadership development

Mandarin Hotline, 289-800-8818
Telephone peer emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges

• support addresses language barriers and cultural stigma
• links to community and professional resources for individual and/or group support and treatment

One-on-one Peer Support
Emotional and practical support to individuals experiencing mild mental health challenges, contact Mandarin Hotline for information, or visit website

For information in Chinese, visit MHMH website

Liver disease information, awareness and supports liver research; local chapters

National Help Line -- support resource provides answers after diagnosis, helps individuals understand disease, and provides resources

Peer Support Network -- national network of people living with liver disease that have offered to share their experiences with others

Services aimed at reducing experiences of marginality faced by young people and others in need through promotion of African Canadian Heritage education, arts and wellness programs and social and recreation services

• children and youth programs include leadership, mentorship, skills development, summer day camp
• reintegration telephone counselling for youth in conflict with the law, life skills and integration programs
• capacity building programs
• Heritage Nails Essentials - social enterprise
• cultural and social events

Programs offered at various locations

Information and referral to community
and government services and resources * access to computers, Internet,
photocopier, fax and telephone * seasonal income
tax clinic (February-April)

Multiservice agency

• community outreach, employment, education, homeless initiative, housing, recreation and social programs
• information and referral
• services for children, newcomers, seniors and youth

Community Outreach

• drop-in for families and children
• income tax clinic, by appointment only
• program activities
• referrals

Housing

• supportive and non-supportive housing for adults 59 years and older, and one family building, see branch listings for details
• Housing Connections Community Partner (see separate entry) -- assistance with housing search and application process

Partners for Access and Identification (PAID) -- assists homeless persons in obtaining Ontario health cards, Canadian birth certificates, birth registration, verification of status, social insurance numbers

• referrals to community services
• operates at various sites, schedule varies -- call 416-691-7407 for details

Seniors services

• Adult Day Program -- for persons with physical or cognitive impairment
• Akwasti Program -- home care and related services for frail elderly persons who would otherwise qualify for long term care facilities
• Chinese Programs -- recreational activities in Cantonese and Mandarin * home support -- case management, client intervention and assistance * friendly visiting, security checks * transportation and escort, priority for clients with medical appointments, participates in Toronto Ride -- free

Seniors meals -- lunch every other Tuesday, dinner every other Thursday at Cecelia Murphy Building, 11 Coatsworth Cres, nominal fee -- call for details

• lunch every third Wednesday, dinner every other Friday at East Toronto Seniors Centre, 2802 Danforth Ave, nominal fee --call for details

Community meal for all -- dinner every Thursday at Gower Park Place, 10 Gower Road, free -- call for details

Youth and Newcomer services, Neighbourhood Link Employment services, Ontario Employment Services -- see separate entries

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Seniors Program

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Youth Drop-in Centre

COVID19 24-hour crisis line, telephone counselling and virtual programs available; restrictions and modifications for some programs; instruction provided to assist in online participation, and tablets available for lending to seniors without devices; visit TUTFS website for details, including registration information

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to other appropriate emergency services
• face-to-face individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis

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In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Children's Programs

• Little Steps, Big Steps for kindergarten to grade 6
• homework club
• summer camp

Health Programs

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Parenting Programs

• Focus on Early Years and Mothers
• Focus on Fathers
• parenting skills workshops, including workshop with parents and their children

Seniors Programs

• English café
• reassurance program including counselling and visitation
• outreach services
• recreation including singing, art and digital storytelling classes
• online virtual seminars such as Sing-A-Long Musical Class, Expressive Art Class, Dance Class

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Youth Programs

• employment seminars, career development, leadership training, life skills workshops
• Mind and Motion Program, 2-weeks summer volunteering (August) retreat
• tobacco-free campaign program
• facilitation skills workshop
• mentoring program
• recreational activities

Peer support, including telephone support line and meetings held three times a month, for parents and families to share concerns on learning that one of their children or siblings is part of the LGBTQ2S+ community (lesbian, gay, bisexual, transgender, queer, two-spirit, plus)

• help in understanding and accepting
• support for persons considering coming out to their families
• confidentiality maintained
• library includes some written material in Chinese
• workshops and speakers for presentations to schools, universities and businesses

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Language and Skills Development Program

• Language Instruction for Newcomers to Canada (LINC) program
• Care for Newcomer Children (CNC)

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Seasonal tax clinic

COVID19 -- all programs are now online and virtual, computer training available to access all online programs

General Services

• information and referral
• family violence education
• advocacy
• wrap around stabilization services -- referrals to legal, housing, health, immigration
• form filling
• life skills

Essential Pathways to Employment Program (EPE) or Sector Specific Food Service and Hospitality Program (FSHT), 10 week program -- sector-specific hands-on skills training for participants on social assistance

• in-depth skills analysis, action plan development, skills and workplace training, computer training
• childminding and transportation assistance available through Toronto. Employment and Social Services -- see separate entry
• FSHT includes WHIMS and Food handling licensing and 40 hour placement and hands-on-training in the food and hospitality sector

Violence Against Women and Children Program -- open to all who have experienced violence and trauma

• individual counselling for crisis, abuse, assault and trauma
• safety plans
• stress management, assertiveness training
• referral and support for legal issues
• group and one-on-one counselling for youth experiencing any kind of violence including bullying, child abuse, harassment, girl-on-girl violence, date rape
• space for immigrant and refugee youth of colour to explore their cultural identity and sense of belonging in Canada

Islamophobia Support Line, 416-613-8729, helpline@riverdalehub.ca

• confidential support line for women, non-binary people and youth who self-identify as Muslim and have recently experience a hate crime incident
• supportive counselling, referral to other community resources, and information on the reporting process offered Mon-Thu 10 am-4 pm

Women in the Garden Project -- for seniors to improve overall health and well being

• healthy cooking, yoga/Tai Chi, mindfulness, workshops on health and nutrition, networking and building friendships

Volunteer and Student Placement Program -- for community colleges, universities and foreign trade professionals, to be placed in programs to build skills and gain experience

• opportunities such as settlement services, counselling support, administration, reception, computer training, gardening, leadership training

Global Pantry catering service, social enterprise

Multi-service community centre, including early years drop-in programs, parent support, recreation and social activities, food hub, seasonal income tax clinic, information and referral, and community development

Parent and Child Programs

• after school and evening activities for children and youth
• therapeutic play group for children 3-5 years
• prenatal and perinatal nutrition and support
• children's summer day camp

After school and summer day camp may have waiting list, contact for information

EarlyON Child and Family Centres, see separate listing

Older Adults and Seniors Program
Social and recreation activities, check-in calls and referrals to community services

Community Programs
Access to food programs and seasonal tax clinic

• Neighbourhood Food Hub partner, www.neighbourhoodfoodhub.com, info@neighbourhoodfoodhub.com, see separate listing
• seasonal tax preparation clinic, by appointment February-April, 416-461-5046