Searching for In-person Crisis Services

Services include

• on-site early intervention and crisis intervention
• needs assessment
• safety planning
• referrals to community services, assistance with navigating bureaucracies
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses directly related to the crime, including

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care, dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses for victims of homicide

Additional assistance for victims of human trafficking includes

• storage locker
• tattoo removal
• treatment at a recovery facility

No direct reimbursement to victims, funds paid directly to service providers

COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations


Multi-site community hospital; part of Oak Valley Health

• acute care medicine
• asthma education centre, diabetes education centre
• diagnostic services
• emergency care
• labour and delivery, pediatrics
• palliative care
• rehabilitation, transitional and complex care
• surgery
• specialty clinics

Mental Health and Addictions

• Rapid Access Addiction Medical (RAAM) Clinic, 289-221-4839 ext 322 - brief support and referral for patients not currently connected to addiction recovery resources
• mental health crisis services accessed through emergency, 24 hours; Urgent Care Clinic can arrange follow-up appointments within 48 hours
• inpatient and outpatient mental health services for adults including day treatment
• outpatient mental health services for children and youth, see separate listing

Residence and emergency shelter

• crisis intervention
• counselling for residents

Crisis response in the home or other community setting

• telephone crisis line
• crisis de-escalation and support
• safety and crisis planning
• mental health assessments
• brief psychotherapy
• referrals to community resources

Health and mental health information

• education and referral
• Psychosocial Education for the Community - zoom: 918 584 6813
• elder abuse
• addiction counselling
• crisis intervention and trauma counselling
• concurrent disorders group for people with mental health and addictions issues
• gaming addiction group and individual counselling
• family education
• intergenerational recreation group
• seniors social group
• individual advocacy
• research on Tamil's mental health issues
• community development and capacity building
• yoga and meditation

COVID19 -- settlement workers available by phone or online, to connect with a settlement worker in North York, Toronto, or Scarborough; leave a message at 416-588-3585, or to connect with a settlement worker in Mississauga leave a message at 905-279-3679


Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening, full-time and part-time classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project -- one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services -- Parenting Sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

Childminding available for clients attending sessions

Food Security Program

• food package distribution to seniors, families on Wednesdays 11 am-3 pm

Culturally sensitive counselling and advocacy

Violence Against Women (VAW) Program

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

Counselling -- to improve family relationships, parenting or children's education; referrals for anger management

Newcomers -- referrals for housing, employment, language training and settlement

Division of Greek Orthodox Archdiocese of Canada

24-hour emergency care

• medical assessment and treatment
• crisis intervention, counselling
• forensic documentation and evidence collection
• risk assessment, safety planning
• referral to community resources

Follow up counselling services provided at Scarborough Centre for Healthy Communities, 416-847-4144, see separate listing

Partners with North York General Hospital, see separate listing

Hospital Crisis Program -- 24 hour crisis intervention by a mental health crisis worker at the emergency departments of the Birchmount and General Campuses.

Mobile Crisis Intervention Team -- crisis assessment and intervention by a Registered Nurse and Police Constable in response to a 911 call

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19 - Buildings closed * for urgent help - telephone support only * intake continues * all other non-essential services suspended until further notice * visit website for information on virtual services

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Individual, family and group mental health assessment and treatment for children and their families * crisis services * residential treatment * education/day treatment * EarlyON Child and Family Centres for children birth-6 years and their families and caregivers * respite * Triple P Positive Parenting Program

Families First and Behaviour Stabilization and Consultation Team -- delivers intensive short-term services to family within their own home

Therapeutic Family Care -- places children and youth with trained treatment parents and their families * for children and youth requiring greater structure and intensity of services than can be provided in their family home

Offices located in Aurora, Keswick, Markham, and Vaughan

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID19 -- settlement workers available by phone or online, to connect with a settlement worker in North York, Toronto, or Scarborough leave a message at 416-588-3585, or to connect with a settlement worker in Mississauga leave a message at 905-279-3679

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Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Childminding available for clients attending sessions

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Family Services

• domestic violence prevention and crisis intervention
• men's mental health program
• parenting groups
• family life education - transitional housing support

Seniors Programs

• application for old age benefits and subsidized housing
• social and recreational activities

Children Programs

• summer, March-break and teacher professional activity day programs

Youth Programs

• children and youth recreation
• leadership training
• newcomer adaptation

Francophone community health centre

Health and Medical Services

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• anonymous HIV testing
• diabetes education program
• 24-hour medical hot-line
• immunization
• free diagnostic and specialist services for uninsured immigrants without legal status

French Social/Medical Interpreter Service

• interpretation in hospitals, clinics or doctors' offices
• homeless outreach and intervention
• assistance in obtaining identification
• advice on obtaining social assistance through Ontario Works
• mental health therapy, counselling and outreach for individuals, couples, families and groups
• crisis intervention
• relaxation group
• counselling and outreach for people with severe and persistent mental health issues

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID19 -- Food Bank Mon-Fri 11 am-4 pm, home delivery for seniors, text or call 416-388-8323 to book an appointment, limited variety and quantities


Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project -- one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services -- parenting sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle
• Make the First Move -- yoga and zumba fitness classes for women

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

Childminding available for clients attending sessions

COVID19

• call or check website before going for entryway restrictions, current visitor policies and appointment cancellations
• some appointments may be done virtually, contact care provider for details

Acute Care Hospital

• complex continuing care, inpatient rehabilitation
• diagnostic and laboratory services
• obstetrics, labour and delivery and neonatal care, pediatrics
• palliative care

Breastfeeding Clinic 416-469-6580 ext 6667

• counselling and support by lactation consultant and/or public health nurse
• no referral needed, but appointment required

East Toronto Postpartum Adjustment Program 416-469-7608

• for women who have recently given birth or have adopted a child and are experiencing episodes of postpartum adjustment
• in partnership with several other agencies

Mental Health Programs, Intake 416-469-6310

• brief counselling
• child and adolescent programs, including transitional youth program
• depression group
• day treatment
• inpatient treatment
• prevocational rehabilitation
• psychogeriatric program
• Mobile Crisis Intervention Team -- crisis assessment and intervention by a mental health nurse and specially trained police officer in response to a 911 call

Addictions

• Rapid Access Addiction Medicine (RAAM) Clinic -- 416-469-6580 ext. 2517, call for appointment or drop in (check website for schedule) - assessments, counselling, and prescriptions for medications that may help with lessening cravings and withdrawal symptoms.
• withdrawal management, see separate listing

Division of Toronto East Health Network

Culturally sensitive counselling and advocacy

Violence Against Women (VAW) Program

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

Counselling -- to improve family relationships, parenting or children's education; referrals to anger management

Newcomers -- referrals for housing, employment, language training and settlement

Division of the Greek Orthodox Archdiocese of Canada

Counselling and family support services

• court diversion services
• anger management, child and adolescent therapy, and art therapy
• outreach to street youth
• summer day camp for youth
• professional consultation and support program for community agencies

Anger Management Clinic, www.regeshangerclinic.com -- 11 week individual or group course on personal control for children, youth and adults

Get Off The Streets (GOTS) -- summer day camp program for youth 13-19 years, 7 weeks

• leadership, mentoring, life and social skills, includes sports, outings and cultural events

Family Support Program -- diagnosis and treatment planning

• crisis intervention
• individual therapy for children, youth and adults
• strategies for enriching school performance
• child management sessions
• aftercare follow-up for youth discharged from residential centres or foster care
• parenting courses for teen mothers and families with young children or teens

High on Success (HOS) Program -- school based program for youth involved with youth justice programs

• social and life skills training, self-esteem enhancement, decision making, conflict resolution, peer relationships, interpersonal communication
• drug awareness and harm reduction
• homework club
• field trips and social activities
• youth mentor training

Play Therapy Program -- for children 4-12 years who are coping with grief and loss, serious illness of a family member, adoption or foster care, bullying, abuse, violence, poor self-esteem

Reconnecting Youth -- school based drop-out prevention for at risk youth in grades 9-12

• life skills peer groups

Community and Outreach Support
Crisis support including safe beds, respite bed for caregivers, food, clothing and shoe bank

• psychiatric assessment and monitoring, short-term support
• 24/7 warm line

Housing Services
24 hour staff supported transitional housing, semi-supported independent units in the community

Mental Health and Justice Program
Information, referral and advocacy

• accompaniment
• life skills training

See separate listings for Margaret's Toronto East Drop-In at 323 Dundas St E, and Yonge/Bloor 24-hour Respite Site at 21 Park Rd

COVID19 -- registered nurse on site, but regular drop-in medical clinic hours have been suspended until further notice


CATCH (Co-ordinated Access to Care for the Homeless) --for persons who are homeless and not connected to services, with or without mental health or addiction problems, referrals through Medical clinic -- call for details

AApricot (Addiction Assessment Psychotherapy Referral in Community of Toronto) program

• assess, motivate and refer underserved substance users to appropriate services
• operates in partnership with Fred Victor (see separate entry) and community physicians

Housing workers/resettlement/crisis intervention counselling -- Monday-Friday, by appointment only

Gambling Addiction Program -- case management and support groups for adults struggling with both homelessness and problem or pathological gambling (temporarily closed, call for details on re-opening of program)

Veterans Housing Navigation Team

• intensive case management for veterans who are homeless or at risk of homelessness
• contact Veterans' Transition Worker

Pastoral Care Program -- counselling and support to meet spiritual needs

Member agency of Toronto Drop-in Network (TDIN)