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There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

• answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
• the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
• Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

Suspected food-borne illnesses, complaints of unsafe food handling practices and food recalls are investigated by Public Health Inspectors

• conducts surveillance and inspections of food premises that sell or serve food to the public to ensure regulatory standards are being met
• responds to reports of food-borne illnesses or outbreaks, unsafe food handling practices, food recalls, adulteration and consumer complaints
• liaises with special event coordinators and food vendors to ensure adherence to safe food handling practices at special events within Halton
• provides information, support, and food handler training and certification for businesses and the public on how to handle food safely
• discloses food safety inspection results by posting results at the food premises and online

Food premises such as restaurants, take outs, day care centres and institutions are inspected regularly

Website contains information regarding:

• About Food Safety
• Dinewise
• Food Safety Offences Report
• Food Safety General Public Information
• Food Safety Inspections
• Food-borne Illness
• Raw Milk

Sets and enforces the licensing, educational and ethical standards of the profession, in the public interest

• any immigration consultant who provides Canadian immigration and citizenship services, whether domestically or abroad, must be licensed by the College

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

• answers consumers' inquiries
• mediates complaints arising from purchases from registered travel agencies
• claims against the Ontario Travel Compensation Fund
• cessation of an airline or cruise line

• has jurisdiction over municipal, regional and provincial police officers in Ontario, as well as special constables employed by the Niagara Parks Commission and peace officers with the Legislative Protective Service, anyone the SIU is mandated to investigate is referred to as an 'official'
• investigates incidents involving officials where there is a serious injury, death, allegation of sexual assault or discharge of a firearm by an official at a person
• objective of every investigation is to determine whether there is evidence of criminal wrongdoing on the part of the official

• sets standards for certification and licensing
• investigates complaints about real estates agents and brokers

• online safety awareness information on amusement rides, ski lifts, fuel, escalators and seasonal issues
• videos

• on amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, passenger ropeways (ski lifts), and upholstered and stuffed articles

• administers the certification of occupations regulated under the Act

• facilitates and mediates discussion of complaints regarding potential or actual misconduct prior to formalized process
• does not investigate, adjudicate or arbitrate claims

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

Accepts and investigates complaints on private and public property to ensure compliance with by-laws.

Areas of enforcement include:

• yard maintenance
• snow removal
• illegal dumping
• trees
• business and establishment licensing
• signs
• property standards, including zoning and fencing
• special noise, heat, and public nuisance by-laws

Also provides information about current and past Hamilton municipal by-laws.

• Attend a police stations and speak to the on-duty Staff Sergeant or request a standard Public Complaint form.
• Submit a written complaint by mail to Hamilton Police Service, 155 King William St., Box 1060 LCD 1, Hamilton ON L8N 4C1.
• Submit online through the Office of the Independent Police Review Director at www.oiprd.on.ca

Federal Canadian government agency that provides a number of services to educate the public on consumer awareness, enforce regulations, and investigate product complaints

• conducting investigations of possible need for public guardianship
• managing financial affairs and making decisions about the personal care of those under public guardianship
• appointing private guardians of property
• arranging legal representation in capacity proceedings
• acting as litigation guardian or legal representative
• administering the estates of deceased Ontario residents
• protecting charitable property

The role of the Landlord and Tenant Board (LTB) is to:

• resolve disputes between landlords and tenants through mediation or adjudication
• resolve eviction applications from co-ops
• provide information to landlords and tenants about their rights and responsibilities under the Residential Tenancies Act (RTA)

The LTB's customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act. Customer service officers do not provide legal advice.

Advocates provide services that are free, confidential, follow the patient's requests, and are independent from the hospital, and help patients who have concerns about their care, treatment, or quality of life.

Patients in a facility with an advocate can request help with:

• navigating the hospital system
• resolving concerns and negotiating with hospital staff
• referrals to outside community agencies and resources, if necessary
• making informed decisions
• maintaining responsibility for their wellness and recovery
• being involved in all decisions which affect their care, life and treatment

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

• Ontario Photo Card provision, renewal or replacement

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

• information and forms for filings, payments

• online child care finder includes licensing reports
• assesses licensed programs in accordance with the Child Care and Early Years Act
• investigation of complaints
• information and assistance for those with intent to provide licensed child care