Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Community navigator will meet with individuals and/or caregivers to provide:
- health care system navigation
- assistance in filling out required forms or providing information required to access most appropriate services such as housing, financial support, etc.
- dealing with elder abuse/hoarding issues
- referrals to mental health agencies
- linking to support and services
Services include:
- Connection Specialist works one-on-one with older adults by offering information and making referrals to support a sense of belonging
- also supports community through awareness-raising and capacity-building education called LITE (Loneliness, Isolation to Empowerment) education
Signs that someone may be socially isolated include:
- physical health changes such as bruising, weight loss and weakness which can be a result of declining health or possibly a sign of elder abuse
- mental or emotional health changes such as fear or confusion
- general lack of interest and acting withdrawn
- changes in personal hygiene or appearance
- changes in eating and nutritional status
- behaviour or personality changes
- poor living conditions, disrepair, clutter and hoarding
Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
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Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program -- in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- public education, seminars, workshops, information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support, information and referral
- workshop licensed by Self-Management Resource Centre
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
Support Services for Male Survivors of Sexual Abuse
Includes individual counselling, group counselling, e-counselling and phone counselling
Regional lead agency of Support Services Network for Male Survivors in Ontario (central region)
Office: 905-451-2123
Crisis: 905-278-9036
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For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
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Comprehensive wraparound service teams for individuals with complex needs and severe mental health issues
- short and long-term counselling and case management for individuals with mental health and substance use issues
- grants and financial support individuals experiencing housing issues
- mobile outreach for people living on the streets or who are under-housed and have mental health and addiction issues
- court support, and pre-charge diversion program (Caledon)
- system navigation and case management for seniors experiencing neglect and abuse
BounceBack Ontario, 1-866-345-0224, bouncebackontario.ca
Online and virtual mental health supports (see separate listing Canadian Mental Health Association, Ontario)
Office: 289-569-1201
Crisis: 905-459-7777
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Referral to Family Services of Peel outreach worker as appropriate, with client consent
Information and support is available to seniors, their families or service providers. Programs and presentations are researched, developed and presented on a variety of topics (such as quality of life issues, frauds and scams, personal/home safety, etc.). Reports of abuse (physical, financial, psychological, or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the Crimes Against Seniors Unit for further investigation.
The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.
(905) 546-8300
Office: 905-546-8300
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Services include:
- conducting investigations of possible need for public guardianship
- managing financial affairs and making decisions about the personal care of those under public guardianship
- appointing private guardians of property
- arranging legal representation in capacity proceedings
- acting as litigation guardian or legal representative
- administering the estates of deceased Ontario residents
- protecting charitable property
Office: 905-546-8300
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Community Support
- information and referral
- job search workshops, career counseling, public access computers
- EarlyON Child and Family Centre - see separate listing
- free walk-in legal clinic
- free dental clinics -- appointment required
- women's advocacy and supportive services
- form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents
- settlement services
- translation/interpretation
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
- practical counselling to at-risk youth as well as other youth
- Homework Club for children in grades 1-8 tutored by supervised secondary school youth
- Clinical Youth Outreach Worker (CYOW) helps "hard-to-reach" youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
- Youth Outreach Worker (YOW) helps "hard-to-reach" youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth
- activities include counseling for seniors who report being the victim of abuse
- elder abuse education and training with an ethno-cultural lens
Winter clothing items needed; to make a donation or for more information email Michael Raymond: mraymond@mnsinfo.org
Includes snacks, hot meals and assistance with personal care
- Alzheimer Day Program and Frail Elderly Program
- social and recreation activities
- daily fee
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling
- education, training and support for individuals caring for frail or disabled family members
- support groups
- information sessions
- advocacy
- assistance in locating health care services, financial benefits and other community resources
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars
- day trips
- activities in English, Portuguese, Vietnamese
- $15 annual membership
Seniors create and perform short plays on elder abuse prevention and health promotion
Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)
Home Help
- light housekeeping, laundry, meal preparation, Monday-Friday
- group shopping, transportation for medical appointments and wellness programs
- participates in Toronto Ride
- bathing, dental hygiene, light housekeeping, Monday-Sunday
- friendly visiting, security checks
Personal support and caregiver relief
Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours
Crisis: 416-657-3622
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- Legal Services: phone only, 416-653-5400 ext. 1244
- Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
- Harm Reduction: phone only, 647-999-3094
Community Health Centre
- health services, health promotion
- community services and community development
- Ontario Health Insurance NOT required for general services
- family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
- individual and sexuality counselling, treatment of sexually transmitted diseases
- counselling and case management
- dietitian
- podiatry clinic
- breastfeeding clinic
- child and parenting programs, including Spanish-speaking groups
- Diabetes Education Centre
- harm reduction programs
- seniors programs
- Toronto Public Health dental clinic
- women's programs
- youth programs
- Adult Protective Service program for adults with developmental disabilities
- community kitchen
- client advocacy, crisis referral to shelters
- eviction prevention, information and referral
- housing search
- landlord outreach, negotiation with landlords
- Housing Connections Access Centre, Share the Warmth
- other Home Services -- Rent Bank and Streets to Homes Follow-up Services
For help with Enbridge Gas bills, call 1-855-487-5327
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- transportation for essential visits
- providing hot meals, frozen meals and food hampers to seniors and people needing isolation
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually -- telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program --in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack
- personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- individual support and self help group
- public education, seminars, workshops
- information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support
- information and referral
- workshop licensed by Self-Management Resource Centre
- retirement groups
- seniors self help groups
- community, wellness and health education
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment
- intensive case management, personalized care plan
- service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care
- care coordination
- scheduled and unscheduled personal support workers' visit, security check
- health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older
- drop-in centre, friendship groups, interest classes, outings
Emergency shelter, including meals, crisis counselling and support, child care, referrals, outreach and housing support
- capacity 50
- length of stay depends on need
- makes medical treatment decisions for persons who are mentally incapable where no one else is able to do so
- investigates allegations of serious harm against vulnerable adults
- administers certain estates of persons who die without a will and without any family in Ontario
- deals forfeited personal property not located in, on or under forfeited land
- as the Accountant of the Superior Court of Justice retains all money, mortgages and securities paid into, or lodged with, the Court on behalf of minors and litigants
- protects the public interest in charitable property
- invests perpetual care funds of some cemeteries
- free power of attorney kits -- contact local office or visit website
- brochures available online
Office: 905-523-8600
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Team members are trained to identify client needs and directly link them to the appropriate services.
Outreach offers services such as:
- Crisis Intervention
- Practical Support and Outreach
- Education
- Advocacy
- Coordination of Services
Virtual mental health support available for seniors experiencing elder abuse
Individual counselling, group programs, support groups and practical assistance to help older adults 60 years and older, and those with disabilities 50 years and older, to deal with abusive relationships, difficult medical conditions (such as Alzheimer Disease, stroke, depression), cope with change and loss, explore housing alternatives, access community support programs, or other issues
Caregiver Programs
Individual counselling, support groups, workshops and discussion groups on issues including dealing with stress, accessing community services, coping with change and loss; also Virtual Caregivers Support Groups
Pat's Place
Short term accommodation for one senior facing abuse, maximum stay 60 days; Elder Abuse Consultation Team 416-586-9780 ext 422, provides support to professionals in the field
- community outreach
- information and referral
- mediated access and intervention
- digital literacy beginner to intermediate programs
- supporting seniors in community
- virtual empowerment learning programs
- cancer screening awareness
- elder abuse awareness and prevention
- reducing loneliness and social isolation
- alliance building
- special projects and research
- provincial speakers and lecture programs
- organizing and presenting events at several conferences
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Assists adults living with developmental disabilities to access community services and provides workshops to enhance fundamental life skills such as problem solving, budgeting and forming healthy relationships
ADULT SERVICES
Adult Protective Service Worker (APSW) Program - link clients to services and to community resources such as
- affordable housing
- medical services
- mental health services
- legal and child protection services
- social and recreational groups
- employment training and job opportunities
- APSWs and SIL worker do not provide the services directly
- voluntary, short-term, goal-oriented community-based program
- help with daily living tasks, which may include assistance and support with grocery shopping, escorting to appointments, accompaniment to social and recreational programs
Parent Outreach Program
- individualized teaching program promoting independence for children living with developmental disabilities
- coaching is delivered by home visitors who are parents of children with developmental disabilities
- parents can participate in support groups led by other parents with lived experience raising children with developmental disabilities
- typically offered during the school year, from September to June.
Office: 905-738-1128
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- iRIDE Plus Transportation clients must wear masks while in vehicle
- Adult Day Program, full day and limited capacity in-person half day sessions; virtual programming available
- phone and in-person hospice visiting by trained volunteers
- phone pals and friendly volunteer social visits
- Exercise and Falls Prevention Classes available virtually and in-person Mon-Fri
Multiservice agency includes medical and non-medical home and community care support services, such as personal care and support, palliative care, home care and homemaking, hospice and respite, meals on wheels, social work, transportation
Meals on Wheels and Kosher Meals on Wheels
Bulk delivery once per week of frozen meals (including Ensure meal replacements, sandwiches and soup packs if applicable); expanded hours Tue-Fri 10 am-4 pm; volunteers wear masks and gloves during deliveries; contact 416-635-2860 ext 581 for food and to arrange delivery
Adult Day Program
For individuals 55 years and older living with dementia; open to frail seniors without cognitive impairments, Monday, Tuesday, and Thursday; observes Jewish culture and traditions, but all are welcome
- caregiver support and respite
- lunch, snacks and Kosher meals
- therapeutic social and recreation activities
- transportation
Exercise and Falls Prevention Classes
Classes led by physiotherapists, physiotherapy assistants and specially trained staff to increase mobility, relieve pain and reduce the risk of falls by building strength and improving balance
- free
- offered online and in-person
Home Support Services
Includes caregiver support/respite care, companionship, homemaking, housekeeping, personal care, supportive housing services, palliative care
- Meals on Wheels (regular, certified Kosher, and vegetarian options)
- specialized workers for individuals with Alzheimer Disease or mental health challenges
- transportation to medical appointments, not wheelchair accessible
- fee for all home services
- some programs available in Russian
Elder Abuse Prevention Program
For individuals 55 years and older who are experiencing or have experienced abuse
- includes individual and group counselling
Social Work Services
Includes information and referral, counselling, case management, support groups, workshops
- free
Volunteer Services
Includes friendly visiting, security checks and telephone reassurance
- intergenerational programs
- volunteer hospice program
- Community support services and outreach -- friendly visiting, at-home respite care, service navigation, social work clinics
- Safe option program -- case management and crisis intervention for seniors experiencing abuse
- Food Services -- Kosher on-site cafe
- Kosher meals on wheel -- volunteers deliver complete meals, cold for regular days and frozen for long weekends
- Café Europa -- luncheon program for Holocaust Survivors
- Fitness, Health Promotion and Wellness -- health screening clinics, fitness and dance classes, weekly wellness lectures, nutritious programs, support groups
- Chiropody Clinic -- dry foot care services for current members only
- Recreation and Education -- lifelong learning lectures, arts and crafts, library, concerts, music programs, games, literary arts, discussion groups
- ETROG Hebrew program -- weekly programs in Hebrew
- Russian golden age cultural program -- variety of programs and services for Russian-speaking seniors
- Computer and Digital Media -- weekly programs in Russian for all levels including courses on social media, Microsoft office, digital media, iPhone, Android, iPad, photography
- Volunteer Opportunities
- Trips and Travel
Office: 226-499-8666
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Mandarin Hotline, 289-800-8818
Telephone peer emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges
- support addresses language barriers and cultural stigma
- links to community and professional resources for individual and/or group support and treatment
One-on-one Peer Support
Emotional and practical support to individuals experiencing mild mental health challenges, contact Mandarin Hotline for information, or visit website
For information in Chinese, visit MHMH website