Searching for Immigration / Sponsorship
Located near Oakville
Distance: 200km
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Short Description
Services altered in response to COVID-19 (Coronavirus)
Service delivery is frequently changing as a result of COVID-19, please visit website for the most up-to-date information
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The program offers assistance in accessing a wide range of settlement services including:
- orientation programs, language and skills training to help facilitate employment and programs to welcome newcomers to the community
- needs assessments along with information and referral to community services
- short term adjustment counselling
- assistance with education, health care, housing
- assistance with citizenship applications and citizenship test preparation
- job search and employment counselling as well as assistance to establish social and professional networks to promote community engagement
- interpretation and translation
- cultural competency training available for local agencies to ensure they have the tools and training to work with a variety of cultures
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Short Description
Services altered in response to COVID-19 (Coronavirus)
Service delivery is frequently changing as a result of COVID-19, please visit website for the most up-to-date information
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The program offers assistance in accessing a wide range of settlement services including:
- orientation programs, language and skills training to help facilitate employment and programs to welcome newcomers to the community
- needs assessments along with information and referral to community services
- short term adjustment counselling
- assistance with education, health care, housing
- assistance with citizenship applications and citizenship test preparation
- job search and employment counselling as well as assistance to establish social and professional networks to promote community engagement
- interpretation and translation
- cultural competency training available for local agencies to ensure they have the tools and training to work with a variety of cultures
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Citizenship and Immigration Centre, Mississauga office
Client Support Centre: 1-888-242-2100 Visit Website
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Short Description
COVID19 -- How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services here:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough,
- 3085 Glen Erin Drive, Mississauga, or at
- 5343 Dundas St W, Ste 105, Etobicoke
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Short Description
Office open to the public Monday-Friday 9 am-5 pm; for information call, 905-279-3679
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Settlement Services for Immigrants and Refugees
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Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health -- support groups, counselling
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program including support groups and health education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
- day or evening classes
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Short Description
COVID19 Contact for information on in-person, phone, email and virtual services
Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
Public Education Program
Includes community consultation and public information, and international projects
Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documation and completing applications
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Public Education Program
Includes community consultation and public information, and international projects
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Employment Options, Settlement Services, Bridging Program, LINC, CLIC - Mississauga
Office: 905-306-1562Visit Website
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Short Description
Settlement services
- orientation and information workshops
- translation and interpretation services
- housing
- referrals regarding government services, including social assistance
- assistance in filing forms for social insurance numbers, driver's licensing, child tax benefit
- referral assistance in accessing health services and related referrals
- assistance in completing Citizenship and Immigration forms, sponsorship applications
- referral to lawyers, legal aid, doctors
- basic language skills in English upon assessment by Achēv -- see separate entry
- offers morning and evening classes
- bus fare for eligible attendees
- employment sector specific information sessions
- referral to Para-professional counseling services to individuals, families and youth
- referral to Youth at risk para-professional counseling
- English language classes referrals
- accessing education, whether grade schools or higher education
- supply chain management
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Newcomer Information Centre, Mississauga Location
1-800-668-1179 Office: 905-949-0049 ext 1266
Visit Website
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Short Description
Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services
For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
- information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
- Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
- resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
- settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications
For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
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Catholic Crosscultural Services, Mississauga - 3660 Hurontario St Site
Office: 905-273-4140Visit Website
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Short Description
COVID19
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Settlement Services -- needs assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops
Financial Literacy Services-- Newcomers are assisted to build skills and tools they need to take control of their financial lives. Through weekly guided sessions newcomers understand financial literacy concepts in addition to the connection between income and careers, and how student loans work.
Refugee Settlement Services -- a full range of settlement services tailored to the needs of newcomers in Arabic, Dari, Farsi, and Ukrainian languages.
Women's Wellness Services- wellness support services available in women-only setting to support newcomer women in enhancing their wellness literacy. Women participate in weekly wellness-related sessions to overcome their day-to-day challenges through guided wellness-focused activities
Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse; individual or group sessions
Newcomer Mental Health Program -- culturally appropriate counselling support for newcomer individuals, couples and families
- services provided by phone, online or in-person; walk-ins welcome
- group sessions offered in-person and online
- LINC classes offered in-person and online
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Settlement Services -- needs assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops
- support with finding housing, accessing child care, health care and other community and social services
- help completing government forms and applications, including citizenship applications
- connection with community and volunteer opportunities
- seasonal income tax clinic
- monthly Service Canada clinics OAS, GIS, CPP, CPP disability and survival benefits
- weekly English conversation circle
Financial Literacy Services-- Newcomers are assisted to build skills and tools they need to take control of their financial lives. Through weekly guided sessions newcomers understand financial literacy concepts in addition to the connection between income and careers, and how student loans work.
Refugee Settlement Services -- a full range of settlement services tailored to the needs of newcomers in Arabic, Dari, Farsi, and Ukrainian languages.
Women's Wellness Services- wellness support services available in women-only setting to support newcomer women in enhancing their wellness literacy. Women participate in weekly wellness-related sessions to overcome their day-to-day challenges through guided wellness-focused activities
Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse; individual or group sessions
- short-term, goal focused counselling including the development of transition and safety strategies and information on rights and options
- crisis and support counselling to assist individuals seeking immediate assistance
- linking women to appropriate services in the community that address legal, housing, financial and long term counselling needs
Newcomer Mental Health Program -- culturally appropriate counselling support for newcomer individuals, couples and families
- Crisis Intervention Services - additional support for clients who encounter problems and crisis adjusting to life in Canada
- support and tools to manage the challenges of stress, anxiety, depression, substance abuse, parenting, family conflict, trauma and other life transitions through individual counselling and educational workshops
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Short Description
Services altered in response to COVID-19 (Coronavirus)
Service delivery is frequently changing as a result of COVID-19, please visit website for the most up-to-date information
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The program offers assistance in accessing a wide range of settlement services including:
- orientation programs, language and skills training to help facilitate employment and programs to welcome newcomers to the community
- needs assessments along with information and referral to community services
- short term adjustment counselling
- assistance with education, health care, housing
- assistance with citizenship applications and citizenship test preparation
- job search and employment counselling as well as assistance to establish social and professional networks to promote community engagement
- interpretation and translation
- cultural competency training available for local agencies to ensure they have the tools and training to work with a variety of cultures
Show Less
Show More
Short Description
Services altered in response to COVID-19 (Coronavirus)
Service delivery is frequently changing as a result of COVID-19, please visit website for the most up-to-date information
-----------------------------------------
The program offers assistance in accessing a wide range of settlement services including:
- orientation programs, language and skills training to help facilitate employment and programs to welcome newcomers to the community
- needs assessments along with information and referral to community services
- short term adjustment counselling
- assistance with education, health care, housing
- assistance with citizenship applications and citizenship test preparation
- job search and employment counselling as well as assistance to establish social and professional networks to promote community engagement
- interpretation and translation
- cultural competency training available for local agencies to ensure they have the tools and training to work with a variety of cultures
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Citizenship and Immigration Centre, Etobicoke office
Client Support Centre: 1-888-242-2100 Visit Website
Show More
Short Description
COVID19 -- How the coronavirus disease (COVID-19) is affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough,
- 3085 Glen Erin Drive, Mississauga, or at
- 5343 Dundas St W, Ste 105, Etobicoke
Show Less
Show More
Short Description
Services altered in response to COVID-19 (Coronavirus)
Service delivery is frequently changing as a result of COVID-19, please visit website for the most up-to-date information
-----------------------------------------
The program offers assistance in accessing a wide range of settlement services including:
- orientation programs, language and skills training to help facilitate employment and programs to welcome newcomers to the community
- needs assessments along with information and referral to community services
- short term adjustment counselling
- assistance with education, health care, housing
- assistance with citizenship applications and citizenship test preparation
- job search and employment counselling as well as assistance to establish social and professional networks to promote community engagement
- interpretation and translation
- cultural competency training available for local agencies to ensure they have the tools and training to work with a variety of cultures
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Short Description
COVID19 -- in-person and virtual services available; all group sessions offered online
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Settlement Services
Assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops
Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse
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Settlement Services
Assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops
- support with finding housing, accessing child care, health care and other community and social services
- help completing government forms and applications
- seasonal income tax clinic
- connection with community and volunteer opportunities
- monthly Service Canada clinics to assist with OAS, GIS, CPP, CPP disability and survival benefits
- weekly virtual English conversation circle
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- (see separate entry), day and evening classes available in various locations
- workshops covering job search preparation and strategies, labour market information, workplace culture, resume, cover letter and interview preparation, career information and networking opportunities
Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse
- individual or group sessions
- short-term, goal focused counselling including the development of transition and safety strategies and information on rights and options
- crisis and support counselling to assist individuals seeking immediate assistance
- linking women to appropriate services in the community that address legal, housing, financial and long term counselling needs
- support and tools to manage the challenges of stress, anxiety, depression, substance abuse, parenting, family conflict, trauma and other life transitions through individual counselling and educational workshops
- activities to encourage and reinforce family language learning
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Short Description
Visit the Immigration and Citizenship page on Coronavirus to find out how it may affect your immigration situation.
Processes refugee claimants, clients finalized for permanent residence, permanent residence cards, and citizenship tests, interviews and ceremonies. In-person help by appointment only. Once application has been received, IRCC will contact you to schedule an appointment if deemed necessary by the processing office.
Processes refugee claimants, clients finalized for permanent residence, permanent residence cards, and citizenship tests, interviews and ceremonies. In-person help by appointment only. Once application has been received, IRCC will contact you to schedule an appointment if deemed necessary by the processing office.
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Short Description
Offers legal services, education, and system navigation to the LGBTQ+ and Two Spirit community in Hamilton. This is a francophone project that has an accompanying English component.
Services include:
Services include:
- Training for community groups, service providers, and legal workers
- Public legal education that is culturally sensitive and delivered with accessibility in mind
- Legal support and services for disadvantaged queer clients
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Short Description
COVID19 -- Call ahead or visit website for updates
Settlement services including orientation, information and referral, counselling and support
Newcomer Settlement Services (NSP)
Bike Host
Settlement services including orientation, information and referral, counselling and support
Newcomer Settlement Services (NSP)
- employment support services
- one-to-one settlement counselling and referrals
- newcomer mental health program -- supportive counselling, referrals, group sessions based on coping strategies, skill building and self help
- form filling including applications for asylum
- orientation sessions
- culturally sensitive services for the Roma community
- programs focused on Syrian or Arabic-speaking refugees include settlement assistance, mentorship, help with job search
- newcomer outreach at libraries and other community spacies
- workshops, one-to-one settlement services, community referrals
- outreach program based in elementary and secondary schools from mid-August to end of June, and social service agencies from July to mid-August
- individualized action plan, settlement information and referral, group activities
- career mentorship
- citizenship education circles
- Settlement Online Connects - English conversation circles and Computer Basics Training for Newcomers to Canada
- Canada Connect -- newcomers paired with Canadian mentor for English conversation, navigating Canadian culture and expanding network
- Newcomers Explore and Appreciate Toronto (NEAT) -- newcomers gain Canadian volunteer experience in event planning, social media marketing and project management; participate in guided walks/outdoor activities including Wintegration - special winter outdoor activities
- Newcomers Speak Up for Success -- 10 week public speaking program for newcomers; held online during COVID
- Interview Squad -- program led by human resource professionals to prepare newcomers for job search, especially interviews
- Artegration -- cultural experiences and/or volunteering for newcomers available through community partners such as Luminato Festival, Soulpepper Theatre, Aga Khan Museum, Arts in the Park, Koeffler Centre for the Arts
- for internationally trained professionals with IT backgrounds to prepare for jobs in cybersecurity - training for a Cybersecurity Fundamentals Certificate
- training, mentoring, networking, and help with resumes and interview preparation
- for newcomers and internationally trained professionals
- personalized job search plan, labour market information, resume preparation, networking, interview preparation
Bike Host
- matches volunteer mentors with newcomers to encourage cycling
- Fun and safe Bike to School
- programming for persons 55 years or older from low income, newcomer or racialized communities
- recreational activities and wellness workshops, settlement, information & referral, English classes
- Global Roots Garden - intergenerational program, see separate listing
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Short Description
COVID-19 -- Contact organization for information
Afghan Women's Support Program -- provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Community Services
Youth Empowerment Program
Afghan Women's Support Program -- provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Community Services
- needs assessment and information and referral to community and social services
- support with finding housing, child care, registering children in school and health care
- help filling out government forms including housing and immigration sponsorship forms
- professionally trained interpreters with expertise in health, community and social services
- translation and revision
- immediate over the phone interpretation
- counselling and referral
- seniors helping seniors
Youth Empowerment Program
- monthly discussion group on issues such as employment, school problems
- community collaboration with police and others
- information about school choices, postsecondary education, employment
- mentorship program
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Short Description
Settlement Services
Program Without Walls - Saturday nutrition/cooking program at various locations; volunteer opportunities
Seniors Program - nutrition, health awareness, workshops, recreation
- immigration and sponsorship issues
- job training; business and community economic development
- anti-racism program
- health and nutrition information
- accompaniment to services; translation and interpretation
- housing referrals; legal information
- newcomer mental health advice, support and referrals
- culturally appropriate family counselling
Program Without Walls - Saturday nutrition/cooking program at various locations; volunteer opportunities
Seniors Program - nutrition, health awareness, workshops, recreation
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Short Description
COVID19 -- in-person appointments now available, services available via phone and email, email info@vwat.org for further information, in-person
Settlement Services, email newcomers@vwat.org or employment@vwat.org
Cultural Events -- Two Sisters Commemoration, Lanterns Festival, Lunar New Year Celebration
Settlement Services, email newcomers@vwat.org or employment@vwat.org
- information and help filling out forms and documents including applications for citizenship or permanent resident card, child tax benefit
- translation and interpretation
- seasonal income tax clinic
- Job search preparation and training -- developing strong job search strategies and workplace communication skills, with an online or in-class option
- Employment counselling -- resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks
- health information workshops
- information and form filling for seniors' benefits
- exercise and fitness programs, field trips
- leadership training, skill building workshops
- sports programs, field trips
- youth led workshops or events
- volunteer opportunities
Cultural Events -- Two Sisters Commemoration, Lanterns Festival, Lunar New Year Celebration
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Short Description
Temporary accommodation, average stay 4 months
Transitional housing for residents ready to move into the community
Non-residents immigration consultation and referral
- capacity 20
- information and referral (legal aid, immigration, social assistance)
- settlement services, reception
- Christian environment
Transitional housing for residents ready to move into the community
- capacity 20
- shared kitchen and bathrooms
- various locations in North York and East York
Non-residents immigration consultation and referral
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Short Description
Community drop-in program
- advice on eviction, immigration, social assistance appeals
- free breakfast and lunch Monday to Sunday and holidays, dine-in or take-away
- health information and referral
- clothing, condoms, needle exchange
- Wednesday movie and dinner
- Monday women's group, Tuesday men's group, each 4 pm-6:30 pm
- access to computer, telephone
- workshops
- income tax clinic
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Short Description
Community legal clinic
- provides summary legal advice in income maintenance (CPP, OAS, EI, GAINS) workers rights, tenant rights, immigration, social assistance (OW, ODSP), tenant issues, general administration (notary, commissioner for taking oaths)
- may provide representation
- summary advice/referral in domestic violence cases
- community organizing
- community education
- law reform
- referrals
- funded by Legal Aid Ontario
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FCJ Refugee Centre
Office: 416-469-9754Office Services - WhatsApp: 437-217-3786
Migrants Worker Mobile Program: 647-971-2153
Visit Website
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Short Description
COVID19 -- virtual support over the phone, call main office or email; will reply in an hour; in-person support also available; masks provided
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Migration
Settlement Shelter
Primary Health Care Clinic - by appointment; no Ontario Health Insurance required
Support Groups and Activities for Women
English Language Learning (ELL)
Youth Program -- for newcomer youth regardless of immigration status offering mutual support, volunteering and skills development, social and sports activities, Wednesdays 4 pm-6 pm
Services for Victims/Survivors of Human Trafficking -- holistic support and a full range of services through the process including orientation, legal information, immigration options, housing, employment support, and counselling
Migrant Protection Clinic Program
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Migration
- legal information and support on immigration and refugee issues, work permits, student permits, permanent resident applications, and other issues
- new clients may drop in Mondays 9:30 am-4 pm
Settlement Shelter
- transitional housing for refugee claimant women and children, capacity 30 for stays up to 12 months
- help with the refugee process, including legal, mental health, social services and other referrals
- support and accompaniment to appointments
Primary Health Care Clinic - by appointment; no Ontario Health Insurance required
Support Groups and Activities for Women
English Language Learning (ELL)
Youth Program -- for newcomer youth regardless of immigration status offering mutual support, volunteering and skills development, social and sports activities, Wednesdays 4 pm-6 pm
Services for Victims/Survivors of Human Trafficking -- holistic support and a full range of services through the process including orientation, legal information, immigration options, housing, employment support, and counselling
Migrant Protection Clinic Program
- travelling clinic where FCJ staff help local agency staff to conduct a clinic
- help for migrants needing support
- coaching for local staff to understand immigration processes
- mobile service to support migrant workers by informing them about labour and immigration laws, human rights, and community supports
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Short Description
Support to refugee claimants in Canada and abroad
- legal, crisis intervention and emotional support
- weekly support group
- Network of Iranian Queer HIV/AIDS Program, info@niqha.net -- education and support to people with HIV/AIDS and other STIs (sexually transmitted infections)
- SHER Fund, Safe House and Emergency Relief for LGBT refugees residing in Turkey to pay living expenses
- Parents and Friends of Lesbians and Gays of Iran Program -- support to parents and families of LGBT individuals
- information and referral
- newsletter, magazine
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Short Description
Free telephone hotline providing legal assistance to Ukrainians arriving in Canada affected by the war in Ukraine, with focus on immigration related issues, and also provides assistance and referrals for other legal issues related to resettlement, such as housing, employment
- assistance identifying nature of legal issue, advice and assistance on steps to take
- help drafting basic legal document for use in Canadian justice system
- where appropriate, referrals to pro bono and other lawyers for ongoing services
- referrals to support services
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