Searching for In-person Crisis Services

• mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
• help is available Monday to Sunday, 24 hours a day
• not an emergency response unit
• if your situation is a life-threatening emergency, call 9-1-1
• COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service

Specially trained staff and volunteer crisis responders, who work with HRPS offering crisis intervention, emotional support, practical assistance and community referrals to victims of crime and tragedy throughout Halton Region

Crisis Intervention

• Unit is equipped to respond to crisis situations 24 hours a day, seven days a week, when requested by a police officer
• when called upon, volunteers respond where required and provide immediate assistance to serious incidents involving a broad spectrum of physical/psychological trauma, including:
  • sudden death
  • homicide and suicide
  • assault, including sexual assault
  • domestic violence
  • elder abuse
  • robberies
  • motor vehicle collisions

Victim Quick Response Program

• provides quick limited financial assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault, human trafficking, criminal harassment, child abuse and hate crime
• for more information, visit OAK0194

Mobile Tracking System

• a GPS tracking device that acts as a personal alarm for individuals identified as at risk of further violence
• places a priority on victims safety and promotes an improved response to victims

Project Lifesaver

• a program that combines radio technology with a coordinated rapid response to help police locate wandering or missing individuals
• for more information, visit OAK9152

Vulnerable Person Registry

• this service allows a family member and/or caregivers of vulnerable persons to submit critical information to Halton Regional Police Service that may be used during an emergency situation
• for more information, visit OAK0076

A Victim Services Unit office is located in each of the Service's four divisions:

• Halton Hills 10 and 11 Divisions
• Burlington 30 Division
• Milton 12 Division
• Oakville 20 Division

Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * services include psychiatric consultation and assessment, treatment, community outreach, day programming, bridging support, and community education workshops * referrals are screened and processed by one-Link


Outpatient services for adults:

• Community Support Team (provides long-term case management to enable individuals with severe and persistent mental illnesses to attain self-sufficiency, stability and integration into the community)
• Community Treatment Order (CTO) (allows individuals with severe and persistent mental illness to receive treatment, support and supervision in their own community)
• Concurrent Disorders Program (offers help to individuals who have a concurrent addiction and mental health issue)
• Community Outreach and Support Team (COAST) 1-877-825-9011
• Older Adult Mental Health Clinic (provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases)
• Halton Geriatric Mental Health Outreach Program 905-681-8233
• Mental Health Day Program (six week intensive group program * focused on crisis management, symptom stabilization, education, group and individual counselling and the coordination of resources for follow-up after discharge)
• Medication Clinic (provides long-term medication management for adults diagnosed with serious and persistent psychiatric illnesses)
• Medication Review Clinic (provides short-term psychiatric assessment, treatment initiation and stabilization to individuals who are followed by family physicians in Halton)
• Outpatient Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
• Phoenix Program, Early Intervention Service for Psychosis (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)

Outpatient services for children and adolescents

• Child and Adolescent Psychiatric Inpatient Service (CAPIS) Day Hospital (provides assessment, stabilization, and treatment for children and youth, up to the age of 17 years, experiencing acute mental health symptoms)
• Child and Adolescent Clinic (outpatient services offering specialized programming for transitional aged youth, attention deficit disorders, and anxiety)
• Eating Disorders Clinic (provides multidisciplinary consultations, assessment and short-term treatment to meet the needs of adults, children, youth and their family members)
• Navigator Service (provides short term support and case management to children, youth and their families as they navigate through the mental health system and transition to longer term services)
• Phoenix Program, Early Intervention Service for Psychosis 905-845-2571 ext 4800
• Recovery Through Education for Adolescents and Children in Halton (REACH) (provides intensive mental health treatment and education services in a local community high school to prevent hospitalization or to support students as they transition from the inpatient unit into a community setting)

Services and Programs:

• Child and Adolescent Services

• continuing to operate during COVID
• comprehensive care that includes crisis support, health and forensic services
• follow up and counselling services will also continue to be provided

• one-to-one care in a safe, private, secure unit
• assessment, documentation of injuries
• treatment
• safety planning, emotional support
• information concerning medical, legal and counseling options
• follow-up medical care

• free counselling for people who have been referred through the medical services
• counselling at Mississauga Hospital site

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

• community and client meetings available by phone or online
• sexual violence counselling available by phone or online
• online Anti-Black Racism Sexual Violence Support Group
• 24/7 Crisis Line Support Program 905-403-0864, 905-676-8515, or 1-855-676-8515
• Central Intake Line 905-676-0257 or 1-800-676-0257 for Transitional Housing supports available 9 am-4:30 pm
• for donations, contact Julie Shultz, Development Manager, julie@embrave.ca
• visit website for updates and service information

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

A program that adds a layer of additional police response to mental health calls and intervention

Two teams join the rotating platoon shifts each day and are specifically available to respond to calls involving people in crisis:

• response teams consist of a registered healthcare professional (registered nurse or social worker) coupled with a specially trained uniformed police officer
• advocate for the person and families in crisis
• ensure mental health assessments are completed
• better equipped to provide resources, help and support for everyone involved

Provides support to clients and families living in the community or retirement homes
* provides a holistic assessment of the person and their responsive behaviours, focusing attention on discovering the causes and
the care approach that addresses the reason for the behaviour
* develops a care plan collaboratively outlining strategies for care partners to manage the responsive behaviours
* connects older adults and their care partners with community supports and needed services
* supports clients and caregivers through education and advocacy

The regional sexual assault and domestic violence care centre of Halton

• team is made up of Registered Nurses (RN), Sexual Assault Nurse Examiners (SANEs) and physicians who provide care on an emergency basis
• RN's work with paediatricians when caring for children
• a registered social worker is also available
• offers choice of care
• services can be provided with or without police involvement

Services include:

• acute care for an assault has occurred within the last 12 days including crisis intervention and emotional support, documentation of assault and injuries, safety planning, and referrals to community agencies for further support
• non-acute care for an assault has occurred more than 12 days ago
• follow-up care
• sexual assault
• domestic abuse

Provides a Full-Continuum Model of Care, planned and designed according to needs of the patients

• provides early detection and early intervention
• removes barriers and the unnecessary challenges for patients and families trying to navigate a complex system

Adult Mental Health Programs & Services:

• General Psychiatrist Consultation Clinic
• Short-term treatment
• Intensive Case Management
• Medication Clinic

Youth & Adolescent Mental Health Programs & Services

• Child & Adolescent Psychiatric (CAP) Program
• Youth Early Intervention (YEI) Program

Innovative Programs and Services

• Prioritizing Health Through Acute Stabilization and Translation (PHAST)
• Program of Assertive Community Treatment (PACT)

A community outreach program, serving residents of Halton

• also known as Hospital without Walls, the program is organized as a mobile interdisciplinary team that provides round-the-clock clinical treatment, rehabilitative, and support services to individuals with a severe and persistent mental illness, in their homes

Services provided by PACT include:

• comprehensive case management with a rehabilitation focus
• crisis assessment and intervention
• symptom assessment and management
• administration and monitoring of medication
• activities of daily living
• social and leisure skills development
• supportive counselling
• education
• consultation
• support to caregivers

• Court support program -- practical assistance, support, information to women in and out of custody

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy and referrals to community resources for counselling, education, employment, housing

• counselling, release planning

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

• Monday-Sunday 24 hours
• support and services including housing, life skills, counseling, medical care and mentoring and advocacy
• referrals to community resources

• respite care, caregiver relief (fee)
• Adult Day Program Monday-Friday (fee)
• congregate dining Tuesday-Thursday (free), transportation available (fee)
• transportation to medical appointments, shopping (fee)
• supportive housing / personal care for residents of Toronto Community Housing Corporation buildings in Etobicoke (fee)
• referral only to home maintenance, grass cutting, snow shovelling services
• participates in Toronto Ride

• orientation, information, assessment and referral
• supportive counselling for youth, families and women
• employment and educational counselling
• commissioner for taking affidavits
• sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search

• confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

• full time classes
• childminding for children 19 months-5 years while parents attend classes

• women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association

• five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
• after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
• after workshop, participants have post-hiring support for six months.

• for newcomers including internationally trained professionals and tradespeople
• individual coaching, linking to resources, and employment workshops

• helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
• customer service and food sector-based labor market trends
• food and customer service workplace environment; customer service essentials
• how to use a cash register; food handling certification
• understanding employer hiring and screening practices
• job maintenance

• individual counselling
• support and accompaniment
• transitional support

• school and community workshops

• computer courses
• sexual assault prevention in primary and secondary schools
• prevention within the community
• volunteer opportunities

• Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated

• computer courses
• self-employment and entrepreneurship

• assistance in documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

• personalized safety planning
• housing and shelter placement support
• assistance with legal aid certificate application
• family court support and bail court updates
• settlement services
• case conferences
• child resource packages and parenting support
• financial subsidy application support
• partner in human trafficking prevention and intervention
• community partner collaborations, including Peel Regional Police

• critical care
• dental clinic for persons with underlying medical conditions - medical referral required
• mental health including inpatient unit, crisis and outpatient services
• palliative care
• surgery

• assessment, consultation and treatment for frail elderly persons
• referrals to community supports

• addiction shared care
• smoking cessation
• mindfulness-based relapse prevention
• Toronto Centre for Substance Use in Pregnancy (T-CUP)
• withdrawal management, see separate listing

• brief support and referral for patients not currently connected to addiction recovery resources
• Tue and Thu 10 am-11:30 am; Wed 1 pm-4 pm
• register at Family Medicine, Ground Floor, East Entrance

• child and adolescent program
• Assertive Community Treatment Team (ACTT) -- community-based support and rehabilitation to adults with severe and persistent mental illness

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

A housing program supporting individuals experiencing episodic or chronic homelessness in acquiring and maintaining safe, affordable, and stable housing in Hamilton. Offers intensive case management, referrals, supports, and help obtaining government assistance.

Similar programs are offered in Halton and Brantford.

• Court support program -- practical assistance, support, information to women in and out of custody

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy, and referrals to community resources for counselling, education. employment, housing

• counselling, release planning

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

• Monday-Sunday 24 hours
• support and services including housing, life skills, counselling, medical care and mentoring and advocacy
• referrals to community resources