Searching for LGBTQ+

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

• Peer Support Meetings


• LGBTQ2SIA+ Workplace Inclusion Training

This is a general overview of Crisis & Distress resources, serving Halton region

• for a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
• for emergency shelters in Halton and surrounding area, see here

In an emergency call 9-1-1 for police, fire and/or ambulance

Other three-digit (N11) helplines serving Halton

• 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
• 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
• 611 - Telephone Service Provider
• 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
• 411 - Commercial & Residential Directory Assistance (YellowPages)
• 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
• 211 - Community Information, Resource & Service Navigation (Ontario 211)

General Crisis & Distress

YOUTH (17 yrs & younger)

ROCK (Reach Out Centre for Kids)

• 905-878-9785
• for children and youth in crisis, and caregivers/community members
• more information

ADULTS (16 yrs & older)

COAST (Crisis Outreach and Support Team)

• 1-877-825-9011
• telephone support and mobile intervention program for those who are in crisis and have a mental health concern
• more information

ALL AGES

Distress Centre Halton

• Oakville: 905-849-4541
• Burlington: 905-681-1488
• North Halton: 905-877-1211
• Hamilton: 905-561-5800
• more information

Wellness Together Canada

• Adults: 1-866-585-0445 or text WELLNESS to 741741​
• Youth: 1-888-668-6810 or text WELLNESS to 686868
• PocketWell App
• many online resources
• more information

Addiction & Gambling

ConnexOntario

• 1-866-531-2600 or text CONNEX to 247247
• online chat
• email
• access to addiction, mental health and problem gambling services
• more information

Caregivers

Ontario Caregiver Organization

• Toll free helpline 1-833-416-2273 (CARE)
• supports Ontario's caregivers by being the one point of contact for information about existing services and supports
• online chat
• peer and community support groups
• more information

Children and Youth Mental Health

One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)

• 1-855-416-8255
• connect directly with a counsellor through online chat, video and voice
• offers children, youth (within 18 years of age) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
• services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
• more information

Kids Help Phone

• 1-800-668-6868 or text CONNECT to 686868
• online chat
• bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
• ages 5-30
• more information

Good2Talk (post-secondary school students)

• 1-866-925-5454
• provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
• more information

Naseeha (available daily, 12 noon-12 midnight)

• Helpline and Text line: 1-866-627-3342
• Muslim youth helpline serving Muslim and non-Muslim youth across North America
• a safe zone for youths and individuals to talk and get the help they need
• provides workshops, web therapy sessions, and phone & texting mental health support
• more information

First Responders

Boots on the Ground

• Toll free 1-833-677-2668
• peer support for first responders
• services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province
• able to provide in person peer support 24/7 in the GTA
• more information

Indigenous peoples

Hope for Wellness Helpline

• 1-855-242-3310
• online chat
• a mental health helpline, telephone or online chat, for Indigenous peoples
• provides immediate, culturally relevant crisis counselling support
• refers callers to additional supports if needed
• more information

TALK4HEALING

• Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
• online chat
• 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
• services in 14 Indigenous languages
• more information

Indian Residential Schools Crisis Line

• 1-866-925-4419
• immediate and culturally appropriate counselling supports to former students who are experiencing distress
• more information

2SLGBTQ+

LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)

• Text 647-694-4275
• email: helpline@youthline.ca
• online chat
• peer support by email, text and online chat
• information and referral
• anonymous and confidential
• Youth Line blog
• referral database of LGBTQ+ youth services
• more information

Trans Lifeline (available daily 5 pm-1 am)

• Toll free 1-877-330-6366
• a hot-line that is staffed by transgender people for transgender people in crisis
• based out of the USA
• more information

Veterans

Veterans Affairs Canada Assistance Service

• Toll free 1-800-268-7708
• TTY 1-800-567-5803
• psychological support for veterans, former RCMP members, their families and caregivers
• more information

VETS (Veterans Emergency Transition Services) Canada

• 1-888-228-3871
• for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
• more information

Sexual Assault and Domestic/Family Violence

YOUTH

Child Abuse and Neglect Reporting (see full listing here)

For children in need of care/protection, report to either:

• Halton Children's Aid Society toll free 1-866-607-5437
• Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970

ADULTS

Halton Womens Place

• South Halton: 905-332-7892
• North Halton: 905-878-8555
• 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
• more information

SAVIS (Sexual Assault and Violence Intervention Services)

• 24 hour crisis line: 905-875-1555
• 24 hour anti-human trafficking crisis support line: 289-837-3999
• free individual counselling for ages 14 and up
• support services for friends and family members
• advocacy, support and accompaniment to Nina's Place, the police station and court
• more information

Femaide

• 1-877-336-2433 (1-877-FEMAIDE)
• provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
• crisis intervention, support and referral to community agencies
• more information

Assaulted Women's Helpline

• 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
• telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
• ages 16 and up
• more information

Seniors Safety Line

• 1-866-299-1011
• 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
• more information

• couple conflict, separation, divorce
• grief and bereavement
• early childhood abuse (physical, emotional or sexual)
• mental and physical illness
• eating disorders, sleeping disorders
• financial difficulty, job loss
• parenting issues
• stress

• questioning sexual identity or 'coming out'
• teenagers experiencing interpersonal challenges
• family members seeking help on how to support a gay family member

Provides prevention-based programming and supports for 2SLGBTQIA+ children, youth, and families

• focus on supporting access to safer spaces, while building self-esteem, creating opportunities for connection to community, and focus on feeling affirmed and seen

Offers a range of groups for youth of all genders

• groups support individuals who have been identified as being at risk of an eating disorder diagnosis and may be struggling with low self-esteem, body image concerns, dieting behaviors, over exercise, negative self-talk, etc.
• offers both in-person and virtual groups

• clients must have appointment before entering building until further notice
• some programs operating at limited capacity or virtually, call for details

• care from family physicians and nurse practitioners
• chiropody (foot clinic)
• diabetes education
• dietitian
• physiotherapy

• dental care for children and youth covered by Healthy Smiles Ontario (HSO) and for seniors
• call for specific program eligibility and application instructions

• community development addressing social determinants of health
• seniors' wellness programs
• short-term counselling for Centre's priority populations

• client advocacy for accessing government programs, legal and immigration issues, housing, food security
• commissioner of oaths (call for schedule)
• information and referral
• space available for community meetings

• individual counselling and support, advocacy
• case coordination, accompaniment to appointments
• assistance with form filling, information and referral
• Peel Works Needle Exchange program
• safer sex and harm reduction supplies, including HIV Self-Test Kits
• street outreach for drug users
• emergency financial assistance, transit tokens and food vouchers
• community education and awareness, including targeted prevention education to at-risk populations
• 2SLGBTQ+ programs
• peer education and support groups, monthly drop ins
• health promotion and speakers bureau

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

• The first Friday of the month 5pm - 8pm
• The second Friday of the month from 12pm - 3pm
• The third Friday of the month from 12pm - 3pm

• Training for community groups, service providers, and legal workers
• Public legal education that is culturally sensitive and delivered with accessibility in mind
• Legal support and services for disadvantaged queer clients