Searching for In-person Crisis Services

• Provides support to individuals and families who are homeless or at imminent risk of becoming homeless due to a crisis situation
• Addresses the immediate crisis and stabilizes the household
• Identifies areas of concern where an individual or family may require additional supports
• Serves as the entry point for all other services

Offers the following services:

Housing sustainability plan

• An assessment is completed to determine the current housing and financial status of the household and the short and long-term interventions and resources required to stabilize the household

Advocacy

• Works with individuals, families and partner agencies to find alternate solutions to resolve conflicts that do not always involve the need for funding

Imminent Housing acquisition and stabilization

• Targets individuals who have been released from the hospital, detoxification programs, or the justice system
• Provides immediate housing and stabilization tools, such as prescriptions, food, and household starter packs

Rent Arrears

• Can only be accessed once the Community Homelessness Prevention Initiative (CHPI) has been exhausted
• Individuals and families can access on a sliding scale up to two months of rent arrears

Community Housing Guarantee Program

• Ensures landlords receive last months rent in order to provide an incentive to house individuals and families who are in difficult financial situations but require housing

Landlord Liaison

• Liaises with public and private landlords to help individuals or families who are at risk of eviction either remain housed or find and secure housing

Vacancy List

• Responsible for producing a daily Vacancy List and distributing it to partners across the District

Energy Fund

• Provides intervention prior to the disconnection of utilities in order to save money and avoid shelter stays and large deposit requirements

Housing success Facilitators

• Facilitators respond to crisis intervention requests and take part in crisis assessments where expertise is required to ensure the best support services are utilized

Immediate Stabilization Tool-Kit

• Provides households with items that ensure a house remains functional, such as appliances, prescriptions, and household starter packs

Hoarding Response Team

• Responds to suspected cases of hoarding, only when the local fire department has been contacted

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• Provides individualized 24 hour emergency service to victims and survivors of sexual assault and/or domestic violence
• Provides emergency medical assessment and treatment

Provides initial emergency care only with the patient's informed consent, and may include all or part of the following:

• Assessment and treatment of injuries
• Testing/treatment/prevention of sexually transmitted infections (STI), including HIV
• Emergency contraceptives
• Reassurance and emotional support
• Collection of forensic evidence including photographs
• Risk assessment and safety planning
• Referral for medical follow-up
• Referral to appropriate social agencies
• Referral to shelter and or other relevant community resources
• Police involvement, at victims request
• Storage of forensic evidence for up to six months if the patient is uncertain about involving the authorities

99 bed capacity hospital with 24 hour emergency care services, as well as inpatient and outpatient services

Diagnostic and Therapeutic Services:

• Cardiac rehabilitation
• Diagnostic Imaging (x-ray, ultrasound, mammography, Ontario Breast Screening Program)
• ECG and Respiratory Therapy
• Laboratory
• Rehabilitation (Physiotherapy, Occupational Therapy and Speech Language Pathology)

Outpatient Services:

• Ambulatory services (hosts regular clinics such as cardiology, urology, nephrology, pediatric, gynecology, sleep labs, psychiatric clinics)
• Clinical nutrition
• Diabetes management
• Oncology

Crisis Intervention

• Provides in-person crisis intervention
• Offers assessment, crisis counselling, advocacy, and referrals to community agencies

On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+.

Victim Quick Response Program+ (VQRP+) --

• assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aid for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Family Court Support Worker Program --

• information on the family court process
• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports


Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

Provides 24-hour victim support services to adults experiencing immediate, intimate partner violence and sexual assault

These services include:

• Community liaison
• Court testimony
• Forensic documentation and photography
• Individual or group counselling
• Medical assessment and treatment
• Pregnancy testing
• Safety planning and risk assessment
• Sexually Transmitted Infection assessment and treatment

• Refers children and youth to the Child and Family Centre after an initial crisis assessment by Health Sciences North Crisis Intervention Services and the individual's consent
• Works as a partnership with the Canadian Mental Health Association (CMHA), Health Sciences North, and the Greater Sudbury Police Service

Note: Counselling services through the Child and Family Centre are time-limited

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• Provides immediate crisis assessment, intervention, referrals and follow-up
• Operates a 24-hour crisis hot line
• Provides immediate on site intervention or telephone assistance
• Contacts police when deemed necessary
• Ensures individuals receive support and assistance to secure their safety
• Provides advocacy on behalf of individuals and families dealing with various agencies
• Provides information and referrals to appropriate resources and services

Mobile Crisis Response

• Assists in person with a serious mental illness in acute distress or situational crisis
• Meets at an alternate safe location that best meets the individuals needs
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions

LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:

• in person
• by phone

or in the following virtual ways:

• PCVC - Personal computer video conferencing
• OTN - Ontario Telemedicine Network
• ZOOM - Video/web conferencing platform

Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.

• Provides immediate crisis assessment, intervention, referrals and follow-up
• Operates a 24-hour crisis hot line
• Provides immediate on site intervention or telephone assistance
• Contacts police when deemed necessary
• Ensures individuals receive support and assistance to secure their safety
• Provides advocacy on behalf of individuals and families dealing with various agencies
• Provides information and referrals to appropriate resources and services

Mobile Crisis Response

• Assists in person with a serious mental illness in acute distress or situational crisis
• Meets at an alternate safe location that best meets the individuals needs
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions

LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:

• in person
• by phone

or in the following virtual ways:

• PCVC - Personal computer video conferencing
• OTN - Ontario Telemedicine Network
• ZOOM - Video/web conferencing platform

Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.

On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims and assistance with applications to VQRP+.

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses. Additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility. No direct reimbursement to victims for support listed above. Financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims.

Family Court Support Worker Program -- Information on the family court process. Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid). Referral to specialized services and supports in the community, safety planning and court accompaniment to proceedings when appropriate

Provides the following programs on a case by case basis:

• emotional and spiritual care
• emergency food bank
• clothing
• emergency services
• volunteers
• donations
• summer kid's camp program
• summer community barbeque, Jul-Aug
• backpack program - Jul, Aug. Pick up last week in Aug

Provides counselling, advocacy, referrals, court support, basic needs, such as finding shelter, clothing, relocation as necessary

COVID19 Offices closed but staff will still be working remotely to serve our community during regular business hours : leave a message with you name, phone number and the reason for your call and someone will return you call as soon as possible. Recorded voicemail message will provide updates on services. Please note that the following programs are suspended until further notice.
Basic Needs program

Furniture exchange bank

PEPtalks (24 March 2020) ​

• Counselling
• Crisis intervention
• Advocacy
• Referrals
• Personal and emotional counselling
• Family and marital counselling
• Grief counselling
• Trauma and stress counselling
• Walk-in counselling

Community Support Programs:

• Help with basic needs
• Youth camp fund
• Community Christmas Basket Program
• Community partner delivering Canadian Tire Jumpstart Program
• Local distributer for the Child Poverty Action Networks (CPAN) Programs

Provides:

• short term intervention and crisis support
• referral
• family counselling
• child mental health services
• family and group mental health services
• education
• prevention and self-help groups
• health programs
• Walk in clinic available weekly

COVID19 Services provided by phone, video, or text (April 2020)

Mental Health support to individuals, couples, families, and groups including:

• Suicide prevention and crisis intervention
• Safety planning
• Parent support and education
• Community suicide prevention training
• Short term counselling
• Stress management
• Peer support group
• Parent peer support group
• Grief and loss counselling

Walk-in crisis support for everyone with a focus on youth and families:

• Crisis de-escalation
• Education
• Referral to support agencies
• Training
• Short term counselling
• Stabilization
• System navigation

Provides assessments

• short term crisis counselling
• referral to other resources.

The Program does not accept community referrals except from physicians and the County Crisis Line.

Community based services including: assessment; individual, family and group therapy; treatment and prevention groups; crisis counselling; case consultation services; case management and referral; community development and education; after hours crisis consultation

Provide a range of mental health counseling, support and residential services * all of the services provided are intended to be as brief as possible and include individual, group and family therapy and psychiatric and psychological consultation.