Searching for In-person Crisis Services

On-site early intervention and crisis intervention * needs assessment * safety planning * referrals to community services and system navigation * enhanced support for vulnerable victims * assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to specific crimes including home safety, meals, transportation, basic necessities, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, and funeral expenses (homicide) * additional assistance for victims of human trafficking can include a storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims (under 25yrs) and spouses of homicide victims

Provides services and support to children and their families that address behavioural and mental health needs. Client-based services/support will depend on the needs of the client, however can include:

• service coordination
• crisis intervention
• advocacy on behalf of the client
• referrals
• peer counseling
• one to one activities

Both clients and participants are invited to join in workshops, presentations, healing circles, talking circles, tradition based activities and recreational activities that are offered by the program.

Ganigohi:Yo is a Cayuga word that means 'the good mind'.The program provides intervention and counselling for Aboriginal children and youth who are struggling with mental health issues. Participation is voluntary and there is no cost.

Supports such as one to one and group counselling, crisis intervention and art therapy are available. The program also provides referrals and advocacy as well as family support.

COVID-19: Fully operational. No drop-ins accepted at this time. Call ahead to book an appointment.

Supports for people affected by or infected with HIV/AIDS * helps people remain independent in their own homes for as long as possible * referral to other community services

Provides:

• education through the delivery of workshops, education sessions, resources and materials, speakers, peer education services
• referral to qualified medical, dental, mental health and legal services
• crisis intervention
• support groups
• friendly visiting
• counselling services
• community outreach
• caregiver support
• supportive housing
• 24 hr, case management, 'to-your-door' home supports for community residents
• immigrant/refugee, migrant worker, newcomer assistance, families, singles, or couples
• StreetWorks-needle exchange
• Safe Injection Site
• Naloxone training
• volunteer groups providing fundraising events
• Public Health Nurse available Monday afternoons for HIV, Hep C and STI testing as well as wound care

On-site rapid HIV testing Tuesday mornings * Testing services also include Hep C, STI and pregnancy testing and teaching * Also provides wound and abscess care services * Tuesday afternoons a Hepatitis C Outreach Worker is available for education and referrals to the Hepatitis C Care Clinic

Serves anyone reporting to an emergency department in the Niagara Region.

Provides 24 hour emergency medical care and crisis intervention to all individuals (male and female) who have been sexually assaulted or victims of domestic violence within the last 12 days. Services are provided through a specialized team sensitive to the needs of survivors. Options of care include emotional support, prophylactic treatment of sexually transmitted diseases, HIV post exposure prophylaxis, pregnancy prevention, and the collection of forensic evidence to assist in the legal process. Victims of domestic violence have options of medical treatment, documentation of injuries, safety planning and police involvement.

For emergency treatment, go to any emergency department in the Niagara Region. The Sexual Assault/Domestic Violence Treatment Program nurse will be paged.

Counselling Program: Offers short-term trauma counselling to recent victims (within 2 years of the assault/abuse) of sexual violence or intimate partner violence to individuals 16 years of age and older. A social worker is available to answer questions and/or determine eligibility for counselling services every Wednesday morning between 9 am-12 noon. Call for information.

COVID-19: Continuing to use methods other than face to face sessions to provide mental health services to children, youth and their families. Crisis and Support Line remains open 24/7.

A mobile crisis intervention service providing immediate telephone counselling and, if necessary, on-site crisis intervention in the home, school, or other community location. Counsellors have access to psychiatric and psychologist consultation.

Crisis staff are able to go out to a crisis situation after information is collected over the phone and an on-site intervention is assessed as appropriate. For safety reasons, Crisis services will not go into violent situations where there is risk of client or staff harm. These situations require police involvement. If appropriate, intervention can occur after the violence has de-escalated in order to prevent an intensification of the crisis.

Services include: Crisis counselling, family support, referrals to resources, advocacy, community information, workshops (see Coping With Stress in the Family), access to psychiatric consultation, and crisis bed.

Provides a wide range of services on an individual case basis including:

• advocacy
• assistance with domestic abuse situations
• addictions
• emergency food
• crisis situations
• transportation
• may offer financial assistance for emergency medical need
• offer referrals for education and employment
• Canadian Tire Jumpstart Program

The Housing Help services includes:

• information for landlords and tenants
• assisting clients and landlords with housing clients
• supports in maintaining housing and transitional housing moving forward
• program and information on rights and responsibilities of landlords and tenants

Other services include:

• Koats for Kids
• Give a Gift, Adopt-A-Family at Christmas
• Back Packs for Back to School

Utility Assistance: Provides intake for the Niagara Emergency Energy Fund (NEEF) and the Low-Income Energy Assistance Program (LEAP) for emergency financial assistance for low income households facing disconnection (gas or hydro).

Offers confidential one-on-one service to clients and refer when required. All services are free of charge.

Crisis Support Workers provide support and assistance to survivors of human trafficking. Services include:

• crisis intervention
• crisis housing
• basic needs
• emotional support
• advocacy & accompaniment
• safety planning and/or risk assessment
• supportive counselling
• practical assistance for transportation & service accessibility
• system navigation and housing supports
• life skills and mentorship

The regional sexual assault and domestic violence care centre of Halton

• team is made up of Registered Nurses (RN), Sexual Assault Nurse Examiners (SANEs) and physicians who provide care on an emergency basis
• RN's work with paediatricians when caring for children
• a registered social worker is also available
• offers choice of care
• services can be provided with or without police involvement

Services include:

• acute care for an assault has occurred within the last 12 days including crisis intervention and emotional support, documentation of assault and injuries, safety planning, and referrals to community agencies for further support
• non-acute care for an assault has occurred more than 12 days ago
• follow-up care
• sexual assault
• domestic abuse

Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern

• mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
• help is available Mon to Sun, 24 hours a day
• not an emergency response unit
• if your situation is a life-threatening emergency, call 9-1-1
• COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service

Provides a Full-Continuum Model of Care, planned and designed according to needs of the patients

• provides early detection and early intervention
• removes barriers and the unnecessary challenges for patients and families trying to navigate a complex system

Adult Mental Health Programs & Services:

• General Psychiatrist Consultation Clinic
• Short-term treatment
• Intensive Case Management
• Medication Clinic

Youth & Adolescent Mental Health Programs & Services

• Child & Adolescent Psychiatric (CAP) Program
• Youth Early Intervention (YEI) Program

Innovative Programs and Services

• Prioritizing Health Through Acute Stabilization and Translation (PHAST)
• Program of Assertive Community Treatment (PACT)

A community outreach program, serving residents of Halton

• also known as "Hospital without Walls" - brings mental health services to patients in the community on a long-term basis and with flexible levels of intensity
• a mobile interdisciplinary clinical team that provides round-the-clock clinical treatment, rehabilitative, and support services to individuals with a severe and persistent mental illness
• teams consist of nurses, social workers, occupational therapists, psychiatrists, case managers and peer support workers
• works with clients to support them in their journey to recovery and to integrate comprehensive services into their everyday lives

Services provided include:

• comprehensive case management with a rehabilitation focus
• crisis assessment and intervention
• symptom assessment and management
• administration and monitoring of medication
• activities of daily living
• social and leisure skills development
• supportive counselling
• education
• consultation
• support to caregivers

Provides support to clients and families living in the community or retirement homes

• provides a holistic assessment of the person and their responsive behaviours, focusing attention on discovering the causes and the care approach that addresses the reason for the behaviour
• develops a care plan collaboratively outlining strategies for care partners to manage the responsive behaviours
• connects older adults and their care partners with community supports and needed services
• supports clients and caregivers through education and advocacy

The Family Support program provides support, information, early intervention, and referral to other services for parents with youth ages 12 to 17 who are experiencing parenting challenges or parent/child conflicts. This is a strength-based, family-centered service offered in individual and group formats. This program is delivered on- and off-site throughout Hamilton, Burlington, and area. It is open to community referrals.

Funded by the United Way of Halton & Hamilton.

Outreach workers connect clients experiencing chronic or episodic homelessness to immediate support, including shelter, food, and income support, and engage with those experiencing longer-term homelessness, providing assistance to rapid re-housing and housing first support.

In partnership with the City of Hamilton Public Health Unit.

In office or mobile early intervention crisis response, with medium to long-term case management follow-up

• Trauma-informed, client-centered
• cultural sensitivity, intersectionality lens
• all ages and identities
• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• notification supports
• community group support
• navigation of VQRP+ supports
• GPS alarms supporting clients dealing with escalating violence

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Moblie Emergency Response System-GPS alarms for clients with escalating violence who are striving to live a violence-free life that qualify through program criteria

A housing program supporting individuals experiencing episodic or chronic homelessness in acquiring and maintaining safe, affordable, and stable housing in Hamilton. Offers intensive case management, referrals, supports, and help obtaining government assistance.

Similar programs are offered in Halton and Brantford.

Provides care by clinicians and psychiatrists who assess and treat patients with acute mental health problems who have presented to the emergency department. Works in partnership with other inpatient and outpatient mental health services to assist individuals in finding the right level of care.

Support, referrals, advocacy

• primary care
• family support
• HIV/AIDS education and prevention including distribution of male and female condoms, lubricant and Aboriginal resource material
• needle exchange and harm reduction materials
• same sex domestic violence information and referral
• care teams and caregiver training
• counselling for all ages
• social events
• free Internet access
• volunteer opportunities
• cultural programming

Part of the Indigenous led Crisis Response Pilot -- responds to mental health related crisis and wellness checks for individuals, in partnership with ENAGB and PQWCHC

Services for seniors and adults with disabilities, including client intervention and assistance, crisis intervention, case management, information and referral, and home help, homemaking (bathing, meal preparation)

• respite care, caregiver relief (fee)
• Adult Day Program Monday-Friday (fee)
• congregate dining Tuesday-Thursday (free), transportation available (fee)
• transportation to medical appointments, shopping (fee)
• supportive housing / personal care for residents of Toronto Community Housing Corporation buildings in Etobicoke (fee)
• referral only to home maintenance, grass cutting, snow shovelling services
• participates in Toronto Ride

Seasonal income tax clinic available mid February to early April, contact for information (free)

Home at Last Program includes hospital discharge assistance

Elderly Persons Centre includes social, recreation and education programs

Provide on-site crisis outreach intervention as needed to those who have been assessed through the crisis line.

COVID19 -- registered nurse on site, but regular drop-in medical clinic hours have been suspended until further notice


CATCH (Co-ordinated Access to Care for the Homeless) --for persons who are homeless and not connected to services, with or without mental health or addiction problems, referrals through Medical clinic -- call for details

AApricot (Addiction Assessment Psychotherapy Referral in Community of Toronto) program

• assess, motivate and refer underserved substance users to appropriate services
• operates in partnership with Fred Victor (see separate entry) and community physicians

Housing workers/resettlement/crisis intervention counselling -- Monday-Friday, by appointment only

Gambling Addiction Program -- case management and support groups for adults struggling with both homelessness and problem or pathological gambling (temporarily closed, call for details on re-opening of program)

Veterans Housing Navigation Team

• intensive case management for veterans who are homeless or at risk of homelessness
• contact Veterans' Transition Worker

Pastoral Care Program -- counselling and support to meet spiritual needs

Member agency of Toronto Drop-in Network (TDIN)

Accessed via referral from St Michael's Emergency Department (see separate listing)

• psychiatric assessement
• intervention and stabilization for mental health or addiction-related crises

Dreaming in Colour

• 14 week employment training program includes goal setting, life skills, employment/education preparation, placement
• available to individuals on Ontario Works

Pathway of Hope -- comprehensive case management, supporting individuals and families in setting goals and breaking the cycle of poverty

Christmas toys distribution for children