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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Accelerating Career Advancement Program
- low interest loans of up to $15,000 to assist with completion of foreign credentials evaluation, assessment and recognition
- fees associated with credentials assessment, exams, short term bridge training, travel and living expenses may be covered
- individual career and financial counselling
- job search assistance
- for more information CLICK HERE
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Comprehensive employment and job search services
Skills training and financial support for laid-off workers
Services for employers
Summer job opportunities and part-time job placements during the year
Program also offered at Black Creek Community Centre, 2202 Jane St, room 5; call for detail and to make an appointment 416-922-2672
- assessment of skills, interests and experience
- job search strategies, including resume preparation
- information about careers and occupations, local labour market, employment and training opportunities
- on-the-job training, work experience
- help in maintaining employment
- information and referral to other employment and community services
Skills training and financial support for laid-off workers
Services for employers
- help in identifying human resource skills requirements
- matching of workplace needs to workers' skills, capabilities, interests and experience
- support for developing on-the-job training plans and monitoring of placements to support retention
- paid pre-employment services
- job matching, paid job placements with placement supports for participants and hiring incentives for employers
- mentorship, education and work transition supports
Summer job opportunities and part-time job placements during the year
Program also offered at Black Creek Community Centre, 2202 Jane St, room 5; call for detail and to make an appointment 416-922-2672
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Integrated Employment Services, Mississauga Location
1-866-969-9734 Office: 905-755-9734
Visit Website
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Short Description
COVID-19 -- in-person services available by appointment only; client service also available online or by phone; email info@abilitiestowork.com or call 1-866-969-9734 for more information (ext 277)
Employment resources and coaching to find sustainable employment in Ontario:
Better Jobs Ontario
Skills training and financial support for laid off workers
Services for employers -- help in identifying human resource skills requirements
Employment resources and coaching to find sustainable employment in Ontario:
- assessment of skills, interests and abilities
- job search strategies and support, including resume development and interview preparation
- information about careers and occupations, local labour market, employment opportunities
- help in maintaining employment
- information and referral to other employment and community services
Better Jobs Ontario
Skills training and financial support for laid off workers
- training program must demonstrate good job prospects
- financial support based on need, may include tuition, instructional costs, books, transportation and/or a basic living allowance
Services for employers -- help in identifying human resource skills requirements
- matching of workplace needs to workers' skills, capabilities, interests and experience
- support for developing on-the-job training plans and monitoring of placements to support retention
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Short Description
Centre to meet, socialize, share and learn from each other, services include
- housing search
- clothing bank
- employment counselling
- traditional healing and wellness
- legal
- youth services
- cultural and recreational programs
- special monthly events
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Integrated Employment Services, Mississauga South Millway
1-877-427-6990 Office: 905-607-3463
Visit Website
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Short Description
COVID19 -- contact organization for service updates
Employment resources and coaching to find sustainable employment in Ontario:
- assessment of skills, interests and abilities
- job search strategies and support, including resume development and interview preparation
- information about careers and occupations, local labour market, employment opportunities
- help in maintaining employment
- information and referral to other employment and community services
All services at this site can be tailored to meet the needs of individual client groups including Persons with Disabilities and Persons on Social Assistance
Better Jobs Ontario Program -- skills training and financial support for laid-off workers
- training program must demonstrate good job prospects
- financial support based on need, may include tuition, instructional costs, books, transportation and/or a basic living allowance
- matching of workplace needs to workers' skills, capabilities, interests and experience
- support for developing on-the-job training plans and monitoring of placements to support retention
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Short Description
COVID19 -- in-person service may be affected: call ahead
Employment resources and coaching to find sustainable employment in Ontario:
- assessment of skills, interests and abilities
- job search strategies and support, including resume development and interview preparation
- information about careers and occupations, local labour market, employment opportunities
- help in maintaining employment
- information and referral to other employment and community services
Better Jobs Ontario
Skills training and financial support for laid off workers
- training program must demonstrate good job prospects
- financial support based on need, may include tuition, instructional costs, books, transportation and/or a basic living allowance
- matching of workplace needs to workers' skills, capabilities, interests and experience
- support for developing on-the-job training plans and monitoring of placements to support retention
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COVID19 -- on site by appointment only, all programs provided remotely including Skills Training in Food Manufacturing Sector, literacy and basic skills as well as English for Work, workshops and job counselling
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Adult upgrading, employment planning and job search support, see branch listings for details
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Adult upgrading, employment planning and job search support, see branch listings for details
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Short Description
COVID-19 -- in-person services available by appointment only; client service also available online or by phone; email info@abilitiestowork.com or call 1-866-969-9734 for more information (ext 277)
Employment resources and coaching to find sustainable employment in Ontario:
All services at this site can be tailored to meet the needs of individual client groups including Persons with Disabilities and Persons on Social Assistance
Better Jobs Ontario
Skills training and financial support for laid off workers
Services for employers -- help in identifying human resource skills requirements
Employment resources and coaching to find sustainable employment in Ontario:
- assessment of skills, interests and abilities
- job search strategies and support, including resume development and interview preparation
- information about careers and occupations, local labour market, employment opportunities
- help in maintaining employment
- information and referral to other employment and community services
All services at this site can be tailored to meet the needs of individual client groups including Persons with Disabilities and Persons on Social Assistance
Better Jobs Ontario
Skills training and financial support for laid off workers
- training program must demonstrate good job prospects
- financial support based on need, may include tuition, instructional costs, books, transportation and/or a basic living allowance
Services for employers -- help in identifying human resource skills requirements
- matching of workplace needs to workers' skills, capabilities, interests and experience
- support for developing on-the-job training plans and monitoring of placements to support retention
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Short Description
Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services
For information on the Accelerating Career Advancement program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
- information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
- Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
- resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
- settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications
For information on the Accelerating Career Advancement program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
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Polycultural Immigrant and Community Services, Etobicoke Central
1-844-493-5839 Office: 416-233-0055
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Short Description
COVID19 -- all offices are open for appointments; services are offered remotely over the phone, zoom, email
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Settlement Services
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Settlement Services
- orientation, information, assessment and referral
- supportive counselling for youth, families and women
- employment and educational counselling
- commissioner for taking affidavits
- sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search
- confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
- full time classes
- childminding for children 19 months-5 years while parents attend classes
- women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association
- five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
- after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
- after workshop, participants have post-hiring support for six months.
- for newcomers including internationally trained professionals and tradespeople
- individual coaching, linking to resources, and employment workshops
- helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
- customer service and food sector-based labor market trends
- food and customer service workplace environment; customer service essentials
- how to use a cash register; food handling certification
- understanding employer hiring and screening practices
- job maintenance
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Ontario Works, Queensway Office
1-888-465-4478 Ontario Works Application Centre: 416-338-8888
Office: 416-392-6550
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Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for list of benefits
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
- Employment centres - walk-in job search centres
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
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Ontario Works, Attwell Office
1-888-465-4478 Ontario Works Application Centre: 416-338-8888
Office: 416-392-6400
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Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for list of benefits
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
- Employment centres - walk-in job search centres
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
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Short Description
Community socio-economic development through skills, counselling, and training
Employment Services
Seasonal Tax clinic
Employment Services
- employment counselling
- employment preparation and skills development
- job placements and networking
- interview preparation and resume assistance, interview clothing or safety boots
Seasonal Tax clinic
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Short Description
Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services
For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
- information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
- Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
- resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
- settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications
- childminding available while using on-site services
For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
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Literacy and basic skills training including numeracy, digital, communication and interpersonal skills
- helps learners prepare for employment, apprenticeship, secondary-school credit, post-secondary education and greater independence
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Short Description
Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services
For information on the Accelerating Career Advancement program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
- information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
- Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
- resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
- settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications
For information on the Accelerating Career Advancement program for internationally trained individuals CLICK HERE
Services provided at itinerant sites in partner agencies and libraries across Peel Region
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Short Description
Multi-service settlement and community support agency
Community Support
Community Support
- information and referral
- job search workshops, career counseling, public access computers
- EarlyON Child and Family Centre - see separate listing
- free walk-in legal clinic
- free dental clinics -- appointment required
- women's advocacy and supportive services
- form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents
- settlement services
- translation/interpretation
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
- practical counselling to at-risk youth as well as other youth
- Homework Club for children in grades 1-8 tutored by supervised secondary school youth
- Clinical Youth Outreach Worker (CYOW) helps hard-to-reach youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
- Youth Outreach Worker (YOW) helps hard-to-reach youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth
- activities include counseling for seniors who report being the victim of abuse
- elder abuse education and training with an ethno-cultural lens
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- One-on-one advising sessions on bridging or training programs
- language training
- postsecondary admission requirements and application process
- academic upgrading
- credential recognition options
- labour market information
Also available at Lakeshore Campus, 3199 Lake Shore Blvd West
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Provides adults in Halton Region the opportunity to achieve secondary school credits
Programs include:
* Bridges to Success (BTS) Credit Program (ages 18-20)
* Adult Class Credit (ages 21 and over)
* Adult Dual Credit (ages 21 and over)
* Adult eCredit (AEC) Online Program (ages 21 and over)
* Cooperative Education Credit
* International Languages Credit (Night School)
* Maturity Prior Learning Assessment (MPLAR) Credits
* Night School Credit
* Summer School Credit
* Guidance and Career Counselling
Adult High School Diploma Program
* for more information, see here
Adult ESL/FSL (English or French as a Second Language) and LINC classes (non-credit)
* for more information, see here
Programs include:
* Bridges to Success (BTS) Credit Program (ages 18-20)
* Adult Class Credit (ages 21 and over)
* Adult Dual Credit (ages 21 and over)
* Adult eCredit (AEC) Online Program (ages 21 and over)
* Cooperative Education Credit
* International Languages Credit (Night School)
* Maturity Prior Learning Assessment (MPLAR) Credits
* Night School Credit
* Summer School Credit
* Guidance and Career Counselling
Adult High School Diploma Program
* for more information, see here
Adult ESL/FSL (English or French as a Second Language) and LINC classes (non-credit)
* for more information, see here
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Short Description
COVID19 -- all offices are open for appointments; services are offered remotely over the phone, zoom, email
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Settlement Services
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Settlement Services
- orientation, information, assessment and referral
- supportive counselling -- youth, adults, families
- problem gambling counselling for Polish, Russian and Urdu-speaking communities
- employment and educational counselling
- commissioner for taking affidavits
- Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
- for Polish or Russian speakers, offenders 18 years and older, ordered by the court to attend the program in response to a criminal charge involving domestic violence
- 12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict
- victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
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Short Description
COVID19 Update -- in-person service may be available -- check ahead; most services remain virtual
Career Discovery
Career Opportunity
YESAbility
Career Discovery
- career testing to individuals who are looking for help with their career path
- additional skills training may be available upon completion of program
Career Opportunity
- individual career counselling and support
- seminars and guest speakers
- assistance with resumes and cover letters
- interview preparation
- job matching
- access to computers, telephone and internet for job search purposes
YESAbility
- career counselling for youth and adults with disabilities
- individualized action planning including matching skills and qualifications with appropriate part time employment opportunities
- resume and interview tips
- on the job coaching
- assistance in gaining work experience and marketable skills
- provides access to transportation, assistive technology, and accommodation devices and services that will prepare individuals for maintaining employment
- access to additional assistance through ODSP Employment Supports, including transportation and assistive technology, to enable students and recent graduates to learn and become better equipped to thrive in a competitive labour market.
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Ontario Works, York / Humber Office
1-888-465-4478 Ontario Works Application Centre: 416-338-8888
Office: 416-392-6200
Visit Website
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Short Description
Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto
Financial Assistance -- monthly allowance based on family size, housing costs and income
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
Child and Family Support - benefits include newborn child allowance, child care start-up costs
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
Financial Assistance -- monthly allowance based on family size, housing costs and income
- provides money for food, shelter, and other household costs
- coverage for prescription medications under the Ontario Drug Benefit Program
- help with health costs and employment related expenses
- visit www.toronto.ca/ontarioworks for list of benefits
Health Support --includes medical supplies, sensory and mobility aids, medical transportation
- discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
- some benefits may be available to only those receiving social assistance, visit website for more information
- Employment centres - walk-in job search centres
- Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
- Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children
Child and Family Support - benefits include newborn child allowance, child care start-up costs
- Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
- help in pursuing child or spousal support
Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture
Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities
Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users
Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures
MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer
Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses
Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance
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Short Description
COVID19 -- some services offered by phone, email or online, no walk-in service
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Services and supports for internationally trained nurses
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Services and supports for internationally trained nurses
- assistance in preparing for registration exam
- orientation to nursing and the health care workplace in Ontario
- job shadowing placement opportunities
- individual counselling, group support
- branch offices in Hamilton, Brampton, Mississauga and London -- call or visit website for information
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Short Description
COVID19 -- limited in-person services with limited hours at each location; also continuing to provide services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website
Employment Services for Women
Employment Services for Women
- employment and career counselling
- assistance with resume building, job search and interview preparation, access to job fairs, literacy and numeracy skills building, information and referral to other employment related services in the community
- English language classes, training, apprenticeship and volunteer opportunities
- employment support groups
- help establishing connections and support needed to enter the labour market
- pre-employment counselling
- help to address barriers to employment
- employment and career exploration
- referrals and information on, and opportunities for, occupational essentials skills trainings, networking, internships, mentorships, work placements
- preparation help for the credential assessment process, resumes and cover letters, job interview preparation, support during the job search
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Short Description
- confidential one-on-one vocational testing, assessments and counselling
- programs in career exploration, career planning, personal growth and development, leadership development
- interview preparation and coaching
- follow-up support sessions
- support for employers with candidate selection testing and employee development
- group workshops
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