Searching for In-person Crisis Services

Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach

24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake

Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support

Child, Youth and Parenting

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Intersections: Support for 2SLGBTQ+ Newcomers

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19

• continuing to operate during COVID
• comprehensive care that includes crisis support, health and forensic services
• follow up and counselling services will also continue to be provided

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Assessment and treatment for those who have been recently sexually assaulted, those who have been recently assaulted by a partner or children who have been abused

Chantel's Place

• one-to-one care in a safe, private, secure unit
• assessment, documentation of injuries
• treatment
• safety planning, emotional support
• information concerning medical, legal and counseling options
• follow-up medical care

Counselling

• free counselling for people who have been referred through the medical services
• counselling at Mississauga Hospital site

Community programs

Group and individual counselling including theft prevention, anger management, drug and alcohol counselling

Court programs

Diversion and alternate measure programs including community service and counselling

• Court support program -- practical assistance, support, information to women in and out of custody

Youth programs

Court support for youth

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy and referrals to community resources for counselling, education, employment, housing

Transitional housing

Ellen House -- halfway house for women 18 years and older, capacity 10

• counselling, release planning

Marjorie Amos Residence -- open custody/open detention facility for young women 12-17 years, capacity 10

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

Outreach/Preventative Education programs

Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation

• Monday-Sunday 24 hours
• support and services including housing, life skills, counseling, medical care and mentoring and advocacy
• referrals to community resources

Building Resiliency in Girls, 905-459-1315 ext 425 -- prevention/intervention based program addressing the social, emotional and cultural needs of girls 12-18 years

Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community

Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm

Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation

Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect

COVID19 Offices closed to walk-in service until further notice; crisis support service for children, youth and families remains available at 416-410-8615, Mon-Sun 24 hours; call 911 for emergencies; call, email or visit EveryMind website for details

Telephone and mobile crisis response to mental health crises, such as parent-child conflict, school concerns, suicidal or self-harm, substance use, stress, anxiety or depression, and parenting concerns

COVID19 All CMHA Peel Dufferin offices closed to walk-in service

For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)

For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm

Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information



Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers

Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis

COVID19 -- all offices are open for appointments; services are offered remotely over the phone, zoom, email

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Settlement Services

• orientation, information, assessment and referral
• supportive counselling for youth, families and women
• employment and educational counselling
• commissioner for taking affidavits
• sessions on housing, education, health care, social assistance, legal assistance, immigration, citizenship, professional licensing and job search

Crisis Counselling

• confidential short-term counselling for youth, adults or families experiencing a crisis situation related to adjusting to life in Canada, mental health, intimate partner violence, substance misuse, trauma, interpersonal problems, parenting or other situation

Community Connections Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• full time classes
• childminding for children 19 months-5 years while parents attend classes

Multicultural Women's Wellness Program

• women experiencing mental health struggles and stresses can meet, socialize, share experiences, network, learn and stay active; offered in partnership with Canadian Mental Health Association

My Pathways to Employment

• five-week online course for Ontario Works recipients struggling to find jobs or facing multiple complex barriers to employment.
• after assessment, participants join a 80-hour pre-employment development workshop that includes career exploration and employment skills development
• after workshop, participants have post-hiring support for six months.

Transition to Employment for Newcomers

• for newcomers including internationally trained professionals and tradespeople
• individual coaching, linking to resources, and employment workshops

‍Women In Food and Customer Service

• helps women gain the knowledge and skills needed to get a job in the customer service/food service sectors, includes:
• customer service and food sector-based labor market trends
• food and customer service workplace environment; customer service essentials
• how to use a cash register; food handling certification
• understanding employer hiring and screening practices
• job maintenance

TRIEC Mentoring Partnership - see separate listing

Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern

• mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
• help is available Mon to Sun, 24 hours a day
• not an emergency response unit
• if your situation is a life-threatening emergency, call 9-1-1
• COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service

Services for seniors and adults with disabilities, including client intervention and assistance, crisis intervention, case management, information and referral, and home help, homemaking (bathing, meal preparation)

• respite care, caregiver relief (fee)
• Adult Day Program Monday-Friday (fee)
• congregate dining Tuesday-Thursday (free), transportation available (fee)
• transportation to medical appointments, shopping (fee)
• supportive housing / personal care for residents of Toronto Community Housing Corporation buildings in Etobicoke (fee)
• referral only to home maintenance, grass cutting, snow shovelling services
• participates in Toronto Ride

Seasonal income tax clinic available mid February to early April, contact for information (free)

Home at Last Program includes hospital discharge assistance

Elderly Persons Centre includes social, recreation and education programs

Specially trained staff and volunteer crisis responders, who work with HRPS offering crisis intervention, emotional support, practical assistance and community referrals to victims of crime and tragedy throughout Halton Region

Crisis Intervention

• Unit is equipped to respond to crisis situations 24 hours a day, seven days a week, when requested by a police officer
• when called upon, volunteers respond where required and provide immediate assistance to serious incidents involving a broad spectrum of physical/psychological trauma, including:
  • sudden death
  • homicide and suicide
  • assault, including sexual assault
  • domestic violence
  • elder abuse
  • robberies
  • motor vehicle collisions

Victim Quick Response Program

• provides quick limited financial assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault, human trafficking, criminal harassment, child abuse and hate crime
• for more information, visit OAK0194

Mobile Tracking System

• a GPS tracking device that acts as a personal alarm for individuals identified as "at risk" of further violence
• places a priority on victims safety and promotes an improved response to victims

Project Lifesaver

• a program that combines radio technology with a coordinated rapid response to help police locate wandering or missing individuals
• for more information, visit OAK9152

Vulnerable Person Registry

• this service allows a family member and/or caregivers of vulnerable persons to submit critical information to Halton Regional Police Service that may be used during an emergency situation
• for more information, visit OAK0076

A Victim Services Unit office is located in each of the Service's four divisions:

• Halton Hills 10 and 11 Divisions
• Burlington 30 Division
• Milton 12 Division
• Oakville 20 Division

COVID19 Contact for information on in-person, telephone and virtual services

Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling

• personalized safety planning
• housing and shelter placement support
• assistance with legal aid certificate application
• family court support and bail court updates
• settlement services
• case conferences
• child resource packages and parenting support
• financial subsidy application support
• partner in human trafficking prevention and intervention
• community partner collaborations, including Peel Regional Police

Abuse issues, sexual assault and incest services

• individual counselling
• support and accompaniment
• transitional support

Awareness and prevention of violence against women

• school and community workshops

Community programs (for all francophone women)

• computer courses
• sexual assault prevention in primary and secondary schools
• prevention within the community
• volunteer opportunities

Services for newcomer, immigrant and refugee women
Range of support services for French-speaking immigrant and refugee women, including accompaniment

• Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated

Transitional and Housing Support program
Incudes assistance in finding housing

ÉLAN program
Employment preparation for all francophone women in search of employment

• computer courses
• self-employment and entrepreneurship

Family Court Support Worker Program
Information on the family court process

• assistance in documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

Community programs

Group and individual counseling including theft prevention, anger management, drug and alcohol counselling

Court programs

Diversion and alternate measure programs including community service and counselling

• Court support program -- practical assistance, support, information to women in and out of custody

Youth programs

Court support for youth

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy, and referrals to community resources for counselling, education. employment, housing

Attendance Centres -- for young women in conflict with the law who have received probation, detention and/or custodial sentences * programs and services include counselling, education, job skills/employment, parenting and anger management * also located in Milton and Oakville

Transitional housing

Ellen House -- halfway house for women 18 years and older, capacity 10

• counselling, release planning

Marjorie Amos Residence -- open custody/open detention facility for young women 12-17 years, capacity 10

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

Outreach/Preventative Education programs

Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 years who have been involved, are still involved or at risk of sexual exploitation

• Monday-Sunday 24 hours
• support and services including housing, life skills, counselling, medical care and mentoring and advocacy
• referrals to community resources

Building Resiliency in Girls (BRG), 905-459-1315 ext 425 -- prevention/intervention based program addressing the social, emotional and cultural needs of young women 12-18 years

Empowering Against Exploitation (EAE), 905-456-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community

Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harms and ways they can work towards ending sexual harm

Change is Choice program -- addresses problems with substance abuse, anger management and criminal thinking to motivated women at Vanier Centre for Women to enter more intensive rehabilitation

Girls in the Know -- mentorship program for females at Syl Apps focusing on self-awareness, empowerment and self-respect

COVID19 -- open for in-person, virtual, telephone and email services Monday-Friday 8:30 am-5 pm; no appointment needed


Neighbourhood multi-service agency

Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society

Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:

• immigration, health, education and housing
• translation and interpretation
• form filling;
• referrals to government and community resources ; monthly information seminars
• supportive counselling for individuals and families;

Navigating the Canadian Labour Market (NCLM) -- assists newcomers and internationally trained professionals become employable in Canada, create an effective job search plan and learn about employer expectations

• provides needs assessment and customized action plan on career planning
• facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
• one-on-one job search coaching and mentoring
• post-post-program follow-up and support, and job leads
• access to computers, printers, telephones, fax machines, photocopiers, Internet

New Beginnings-Settlement & Employment Program (NB): supports immigrants, refugees and citizens in their settlement and adaption process to help newcomers and citizens to be fully engaged in Canadian life, and to maximize the benefits of their contribution into Canadian society.

Integrated Employment Services (IES) - see other listing

Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada (IRCC) facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access to services

Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including workshops for seniors and English conversation circles

Volunteer Management Program -- offers volunteer opportunities to newcomers, seniors and youth; bilingual/multilingual volunteers are assets as they help clients with language barriers; volunteering will provide opportunities to:

• job-shadow and learn about the Canadian work environment
• work with clients in a settlement based environment learning about the process of the initial intake and assessment
• assist with prepping and facilitation, job search and resume writing
• learn about completing Service Canada and Service Ontario forms for clients
• organize and assist in fundraisers and other events

Enriching Lives - mental health and addictions' initiative providing culturally sensitive care to community members to overcome systemic barriers and stigma surrounding mental health and addictions One-on-one counselling, group sessions and specialized workshops are given.

Crisis Counselling: provides support and guidance during a crisis working on achieving stability, increasing empowerment and safety of community members via one-on-one and group sessions

Youth Crisis Counselling: provides mental health supports, crisis intervention to youth 12-21 years who are experiencing school, emotional, and/or behavioural challenges

Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.

Residence and emergency shelter (capacity 18) including counselling for residents and non-residents, crisis intervention and sexual assault counselling

• Full-Moon ceremony, Sharing Circle and Healing Circle
• life skills program and cultural activities from Indigenous perspective

Child, Youth and Parenting

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Intersections: Support for 2SLGBTQ+ Newcomers

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

COVID19 -- limited in-person services with limited hours at each location; also continuing to provide services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website


Support for Women and Families

• short term supportive counselling including parenting and family supportive counselling
• employment and career counselling
• support groups for women from various cultures
• resources and information for parents and families
• information workshops on health related topics, assertiveness, employment, life skills, stress management and parenting

Violence Prevention and Crisis Intervention

• crisis support and counselling for women and children who have experienced or are experiencing violence in the home
• legal and medical referrals
• accompaniment to legal, medical and social services resources
• information, public and community education on wife abuse
• support groups for women who are victims of spousal abuse

Anti-Human Trafficking of Vulnerable Women Healing Group -- support group for women who have experienced childhood and intimate partner abuse, women coming from war-torn countries or women suffering from trauma and illness as a result of abuse

Newcomer Assistance and Integration

• immigrant/newcomer settlement support and counselling
• information sessions for newcomers and community residents
• information and referral
• English language instruction for newcomers to Canada at various locations -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry, childminding for children 6 months-5 years while parents attend class
• English as a Second Language (ESL) preschool program
• labour market information for newcomers

Seniors' Services

• skills development; computer training, educational workshops, leadership training
• intergenerational groups
• social and recreational programs, fitness, tours, excursions
• advocacy on seniors issues

Youth Services

• services for all youth
• youth newcomer settlement support
• one-on-one counselling
• homework help, career-education networking, after-school programs, recreational activities, cooking club
• Youth Program for ages 12-25 years: leadership skills, English language skills, integration into the community
• volunteering opportunities and community service for high school graduation
• English Conversation Circles

Family Drop In -- for parents and children of all ages

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills, newcomer family drop-in, social events such as movies, cooking club

Healthy Lifestyles and Well-Being

• health promotion workshops
• mental health challenges and coping strategy support
• stress management activities
• one-on-one support and referrals to health services
• fitness assessment, fitness activities, yoga
• blood pressure check in partnership with the local community health centre

Community Development

Participation on various coalitions, community networks and committees; volunteer opportunities

Adult Services

• for adults who may be isolated, marginalized, new to Canada, non-status, have experienced addiction issues, the psychiatric system, and/or are at risk of eviction
• drop in at 61 Pelham Park Gardens

Child and Youth Programs

• for children 6-12 years
• summer and March break day camps
• after school recreation programs and field trips
• homework club
• for youth 11-24 years
• social, recreation, education and arts activities
• leadership training
• life skills

Community Dining

• nutritious meals
• access to community services
• Monday and Wednesday supper

Community Health Centre 416-658-6812

• call for appointment
• individual and family medical and nursing services
• palliative care
• psychiatric services
• counsellor therapists
• mental health and addictions counsellor therapist
• community dietitian
• diabetes management support
• physiotherapist
• doctor on call Monday-Sunday 24 hours
• house calls when appropriate
• health education and promotion
• outreach to isolated persons
• community action on identified community health issues
• harm reduction supplies and information
• for non-status newcomers in the community, please contact the settlement department for more information

Crisis Support and Intervention

• Monday-Friday
• call for an appointment

EarlyON Child and Family Centre -- Davenport

• early learning and literacy
• prenatal pregnancy supports
• infant programs
• parenting
• parent relief
• child minder training
• school readiness * information and referral
• Growing Up Healthy Downtown (see separate entry) -- for children birth-6 years

Seniors Services

• 55 years and older
• health education
• advocacy
• social, education and recreation activities
• Italian women's group
• Spanish wellness group
• Portuguese wellness group
• arts, falls prevention, fitness, trips/outings

Settlement Program

• counselling and settlement services for status and non-status newcomers
• workshops

Volunteer opportunities

Outreach drop-in

• meal program, call ahead for details
• free coffee and snack
• Showers and laundry facilities
• telephones, internet access and mailing address
• clothing and footwear

Individual case support

• harm reduction support and supplies
• advocacy and referrals to medical, legal, housing and social services
• crisis intervention and trauma informed counselling
• onsite access to primary healthcare with family phisicians, psychiatrist and nurse
• access to a settlement worker

Member agency of Toronto Drop-in Network (TDIN)

COVID19 -- call office to make appointment; office open during COVID and all public health protocols to be followed.


Women-led organization providing support to South Asian and racialized women in the language of the client's choice

Violence Against Women Program: counselling and referral for assaulted women, social assistance, crisis intervention, immigration assistance

• health education and promotion
• wellness support groups for Bengali, Gujarati, Hindi, Punjabi and Tamil women
• life skills support group
• seniors group for all South Asian women
• youth group for girls, homework club for children
• first language literacy instruction
• job search workshops, employment assistance and counselling
• legal clinic -- advice on family law, immigration, custody, child support, abuse, legal education workshops
• seasonal tax clinic
• vaccination clinics during COVID

Intersectional Services

• information and referral, translation and interpretation, advocacy
• Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process
• volunteer opportunities

Satellite location at Frontline Community Services (see separate listing), 2761 Markham Road, Scarborough

COVID19 -- Language and skills training courses available in-person


Participates in LINC (Language Instruction for Newcomers to Canada)

• daytime and evening programs available
• digital literacy training
• Women Specific Employment Training (WSET), enhances vocabulary related to specific employment sector, and facilitates transition to employment
• childminding available for eligible candidates
• services upon assessment by YMCA of Greater Toronto -- see separate entry

Settlement Services

• orientation, assistance with documentation, interpretation and translation
• information and referral -- employment, housing, health, legal
• crisis intervention and supportive counselling

COVID19 -- contact by telephone or email for COVID service updates


Housing Help Services

• support finding and maintaining housing
• eviction prevention and housing stabilization services, landlord tenant mediation
• Housing First case management and advocacy
• information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
• crisis intervention
• drop-in program, free telephone and computer use during drop-in hours
• Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
• financial literacy, tenant rights and life skills sessions,
• support groups for women for socialization and informal networking
• individual counselling for survivors of domestic violence

Toronto Rent Bank Access Centre -- interest-free repayable loans to low-income households who are in rental arrears or need first and last month rental deposits

• applicants must be low income with adequate income to sustain their housing
• must have legal status in Canada, and pay market rent (not subsidized)
• additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible, but can be referred to other programs

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

COVID19 -- in-person, virtual and hybrid services at each location; also continuing to provide services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website

Settlement Services

• needs assessment, information and referral, orientation
• interpretation and translation
• short-term solution focused counselling
• assistance in completing forms
• employment related services
• crisis support
• orientation workshops

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills
• newcomer family drop-in, social events such as movies, cooking club

Services offered at various locations

Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * services include psychiatric consultation and assessment, treatment, community outreach, day programming, bridging support, and community education workshops * referrals are screened and processed by one-Link


Outpatient services for adults:

• Community Support Team (provides long-term case management to enable individuals with severe and persistent mental illnesses to attain self-sufficiency, stability and integration into the community)
• Community Treatment Order (CTO) (allows individuals with severe and persistent mental illness to receive treatment, support and supervision in their own community)
• Concurrent Disorders Program (offers help to individuals who have a concurrent addiction and mental health issue)
• Community Outreach and Support Team (COAST) 1-877-825-9011
• Older Adult Mental Health Clinic (provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases)
• Halton Geriatric Mental Health Outreach Program 905-681-8233
• Mental Health Day Program (six week intensive group program * focused on crisis management, symptom stabilization, education, group and individual counselling and the coordination of resources for follow-up after discharge)
• Medication Clinic (provides long-term medication management for adults diagnosed with serious and persistent psychiatric illnesses)
• Medication Review Clinic (provides short-term psychiatric assessment, treatment initiation and stabilization to individuals who are followed by family physicians in Halton)
• Outpatient Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
• Phoenix Program, Early Intervention Service for Psychosis (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)

Outpatient services for children and adolescents

• Child and Adolescent Psychiatric Inpatient Service (CAPIS) Day Hospital (provides assessment, stabilization, and treatment for children and youth, up to the age of 17 years, experiencing acute mental health symptoms)
• Child and Adolescent Clinic (outpatient services offering specialized programming for transitional aged youth, attention deficit disorders, and anxiety)
• Eating Disorders Clinic (provides multidisciplinary consultations, assessment and short-term treatment to meet the needs of adults, children, youth and their family members)
• Navigator Service (provides short term support and case management to children, youth and their families as they navigate through the mental health system and transition to longer term services)
• Phoenix Program, Early Intervention Service for Psychosis 905-845-2571 ext 4800
• Recovery Through Education for Adolescents and Children in Halton (REACH) (provides intensive mental health treatment and education services in a local community high school to prevent hospitalization or to support students as they transition from the inpatient unit into a community setting)

Services and Programs:

• Child and Adolescent Services