Searching for Refugees

Library card lets you borrow books, magazines, movies and other materials, digital content such as eBooks, eAudiobooks and databases such as online newspapers, magazines, music and language learning, access to free WiFi, meeting rooms

Branch Locations

Educational sessions covering topics such as career, current technology such as 3-D printing

Homebound Services for those unable to visit a branch

Newcomer services -- career and training sessions, commissioner of oaths, interest circles for conversation

Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services

• information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
• Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
• resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
• settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications

For refugee services, settlement information, employment counselling and access to self-serve Newcomer Information Centre Online CLICK HERE

For information on the Accelerating Career Advancement Program for internationally trained individuals CLICK HERE

Services provided at itinerant sites in partner agencies and libraries across Peel Region

Integration and Settlement Program
Needs assessment, pre- and post-arrival information and referral, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Connexions communautaires (Community Connections)
Group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks; trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

PIDEF / TÉE (Settlement in French-Language Schools Program)
Settlement services in French-language schools, includes outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and social service agencies from July to mid-August, as well as Host Program for matching foreign trained professionals with peers

COVID19

• services provided by phone, online or in-person; walk-ins welcome
• group sessions offered in-person and online
• LINC classes offered in-person and online

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Settlement Services -- needs assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops

• support with finding housing, accessing child care, health care and other community and social services
• help completing government forms and applications, including citizenship applications
• connection with community and volunteer opportunities
• seasonal income tax clinic
• monthly Service Canada clinics OAS, GIS, CPP, CPP disability and survival benefits
• weekly English conversation circle

Financial Literacy Services-- Newcomers are assisted to build skills and tools they need to take control of their financial lives. Through weekly guided sessions newcomers understand financial literacy concepts in addition to the connection between income and careers, and how student loans work.

Refugee Settlement Services -- a full range of settlement services tailored to the needs of newcomers in Arabic, Dari, Farsi, and Ukrainian languages.

Women's Wellness Services- wellness support services available in women-only setting to support newcomer women in enhancing their wellness literacy. Women participate in weekly wellness-related sessions to overcome their day-to-day challenges through guided wellness-focused activities

Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse; individual or group sessions

• short-term, goal focused counselling including the development of transition and safety strategies and information on rights and options
• crisis and support counselling to assist individuals seeking immediate assistance
• linking women to appropriate services in the community that address legal, housing, financial and long term counselling needs

Transitional Housing Support Program -- women and their children or dependents who identify as victims of family violence are provided referrals to transitional housing or temporary shelter or application for subsidized housing ; these applications are considered Special Priority status due to high safety concerns

Newcomer Mental Health Program -- culturally appropriate counselling support for newcomer individuals, couples and families

• Crisis Intervention Services - additional support for clients who encounter problems and crisis adjusting to life in Canada
• support and tools to manage the challenges of stress, anxiety, depression, substance abuse, parenting, family conflict, trauma and other life transitions through individual counselling and educational workshops

COVID19 -- all locations now open to the public, and services are now available in-person, via telephone, email and other online tools


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Assists newcomers to adapt to life in Canada

Settlement Services

• orientation and cultural transition counselling services
• information and referral
• translation and interpretation
  • on education, immigration, housing, transportation, children's benefit, taxation, employment, health care system, citizenship, senior's benefits, recreation

Language and Skills Training

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Community Connections -- promotes interaction between newcomers and Canadians through cultural and career mentoring, networking, and other activities such as conversation circles, mentoring, youth leadership training, groups for seniors and women, cultural activities and celebrations

Office open to the public Monday-Friday 9 am-5 pm; for information call, 905-279-3679

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Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program including support groups and health education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

• day or evening classes

Childminding available for clients attending sessions

Services to assist newcomers to Canada to adjust to life in Canada

• personalized counselling and support workshops, information sessions and guidance on skills development, training and employment
• translations and interpretation for settlement related issues
• Commissioner of Oaths services
• information and referrals to external services such as income tax clinics and legal aid or to other relevant community and government resources
• online citizenship test preparation classes

English Language Training

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
• bus fare for eligible attendees, and childminding for children 19 months-6 years while parents attend
• part-time classes, mornings or afternoons

Employment Services

• job search training; skills assessment
• resume and cover letter help, interview coaching
• labour market information
• access to computers, internet, fax, photocopier, telephone
• multi-sector job fairs, networking events

Entrepreneurship Program for Newcomers

• learn sewing and clothing alterations, with skills, knowledge and language to manage a small business; work experience
• goal to become financially independent and self-employed

Community Connections Program

• for those in Canada less than 3 years
• community support through volunteer befriending
• orientation to the community and services such as banking, transit, education

Services for International Students

• settlement counselling and orientation; employment information
• information on housing, health care, financial supports, assistance filling documents and forms, referrals to community resources

Child, Youth and Parenting

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Intersections: Support for 2SLGBTQ+ Newcomers

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton

COVID19 -- services and classes being offered online and in-person; for information or to register and for all other settlement service inquiries, call 905-306-0577 ext 227 or email at info@ncpeel.ca; Crisis Services Direct Lines 416-455-8252 or 416-450-8734

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LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

• English classes
• LINC classes running online and in-person
• childminding may be available; part-time or full-time classes

Labour Market Access for Newcomers

• employment and business start-up assistance
• resume writing and job search skills
• networking and interview skills
• in-person and online classes

Settlement Services

• information and referral
• translation, interpretation and certification of documents
• citizenship preparation classes
• assistance with forms and applications, including access to Ontario Electricity Support Program
• workshops

Settlement Workers in Schools (SWIS)

• services delivered in elementary and secondary schools in Mississauga during the school year
• information about the school system
• parent and youth-specific workshops with information on topics such as housing, health care and job search

Community Connections Mentorship Program

• group activities for newly arrived immigrant and refugee youth, adults and seniors
• trained volunteer mentors
• homework help for youth
• computer classes and low impact exercise for seniors

Bridging Generations -- Stronger Parents, Stronger Community

• tools to de-escalate conflicts and advocate for children
• helps parents define acceptable behavior, respond to their children's needs and reinforce their family's values

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment
• contact for information on available languages

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documentation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19 -- call or email concerning service updates


Settlement information for immigrants and refugees including government assisted refugees

• job search assistance and information about workplace rights and Employment Standards Act
• information about health and education system, landlord and tenant rights, banking
• anti-violence information for families, mental health information
• seasonal income tax clinic (Community Volunteer Income Tax Program) for families with low incomes
• information and referral to community services
• assistance with forms and applications such as PR card renewal, citizenship applications and forms for income security and health programs
• English-Chinese interpretation and translation, commissioner of oaths
• in-home settlement service visits available

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry, childminding may be available for attendees with children 2-6 years, bus fare for eligible attendees

• computer/Zoom classes: Zoom classes open to all who want to learn video conferencing via the Zoom app; class outside LINC/ESL class time

Seniors Programs

• needs assessment, information and referral
• community connection activities and workshops such as Chinese painting, Taiji, line dance, Chinese folk dancing

Multiservice agency

• community information and referrals
• counselling, anger management
• counselling for youth and young adults
• employment assistance including resume/cover letter preparation, job search
• social housing application assistance
• year round income tax clinic
• leadership skills development
• children's breakfast club (on and off site)
• outreach
• workshops for women and youth
• social and recreation activities, including children's book club and youth homework club

Electricity bill support assistance -- lead intake agency for Low-Income Energy Assistance Program (LEAP) through Ontario Energy Board (OEB)

• pre-screening required, qualifying residents receive appointment to complete the application process
• Access centre for Ontario Electricity Support Program -- assistance with applications

Food, clothing, and toy distribution -- for new immigrants, refugees and Ontario Works recipients

• intake assessment required
• annual Christmas toy distribution application deadline October 15

Newcomer Information Services

• information and referrals, including immigration, employment and community services
• counselling
• some form filling assistance
• access to computers

Call or visit website for COVID-related changes


Multi-service agency

Conflict Resolution Service: for individuals or groups to resolve disputes, disagreements, or concerns through free and confidential community mediation

Low-Income Energy Assistance Program (LEAP) and Ontario Electricity Support Program (OESP)

• Peel Region lead intake agency for LEAP (hydro) through Ontario Energy Board
• pre-screening required, qualifying residents receive appointment to complete the application process
• access centre for OESP -- assistance with applications
• for more information on LEAP for Enbridge Gas, contact United Way Simcoe Muskoka, 1-855-487-5327

Seasonal Income Tax Clinic -- by appointment

Orientation/Settlement Program

• assistance accessing health services, education, English language class referrals, translation and interpretation
• orientation and information workshops, referrals regarding government services
• assistance filling out government forms including forms for Immigration, Refugees and Citizenship Canada (IRCC)
• solution-focused counselling
• individual advocacy when needed to obtain community and government services
• translation of foreign documents for settlement and educational purposes; Commissioner of Oaths for verifying documents

Health and Wellness Support Services for Newcomers -- one-on-one sessions to address stress, depression, anxiety, or loneliness; support groups and workshops; referrals to other mental health services

Language Instruction for Newcomers to Canada (LINC)

• English classes, upon assessment by Achēv -- see separate entry
• childminding may be available for attendees with children 6 months to 6 years
• bus fare for eligible clients
• evening and weekend classes

Settlement Workers in Schools (SWIS)

• assists newcomer students and their families with settling into their schools and communities
• outreach program based in elementary and secondary schools from mid-August to end of June

Newcomer Youth Community Engagement (NYCE)

• helps newcomer youth learn about Canadian culture and society, and interact with youth their own age
• volunteers assist with English language skills, social skills, leadership building activities, life skills workshops

Disability and Settlement Services

• for newcomers with a disability
• information and referral, advocacy

EarlyON Child and Family Centres -- see separate entries

Growing Together in Peel (CAPC)

• for families with young children birth-6 years looking for extra help and living on low incomes
• play programs, parenting information, emotional support
• nutrition programs/food security

Caregivers' and Seniors Support Program

• education, information and referrals for caregivers and vulnerable seniors
• language specific groups and groups with people from all cultures offered

Volunteer opportunities

Winter clothing items needed; to make a donation or for more information email Jasbir Kaur Chandak: jasbirc@dixiebloor.ca

• hearing aid clinics open
• core services offered virtually
• continuing to provide emergency support services - Emergency Interpreting Services 1-866-518-0000, TTY 1-877-215-9530, urgent@chs.ca, SMS/Text 416-712-6637 (charges may apply)
• Deaf-Blind Intervening Services1-866-518-0000, TTY 1-877-215-9530, Allan Wareham awareham@chs.ca

Multiservice agency for adults who are deaf, deafened, or hard of hearing

• audiology and speech-language pathology
• communication devices
• hearing aid services and hearing tests
• support for coping with hearing loss
• American Sign Language (ASL) classes for individuals and businesses

Interpreter Services -- professional ASL interpreters for medical, legal, business, employment, social and government services

Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies, Mon-Sun 24 hours

Connect Counselling Services -- for mental health issues, addiction, relationship problems, domestic violence or other serious challenges

Educational Support Services -- note takers, sign language interpreters and assistive devices for part time postsecondary students

Settlement Program for Newcomers

• needs assessment and referrals
• translation (English and American Sign Language)
• form filling
• problem solving
• information on technical devices, housing, transportation, health, employment, education, legal system, settlement issues, local community

Language Instruction for Newcomers to Canada (LINC) -- basic communication skills, reading and writing in English, adapting to life in Canada; instruction is in American Sign Language (ASL)

COVID19 -- all offices are open for appointments, services are offered remotely over the phone, zoom, email
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Settlement services -- needs assessment, information and referral to community and social services

• support with finding housing, child care, registering children in school and health care
• help filling out government forms including housing and immigration sponsorship forms
• help with connecting to language classes
• workshops to reduce stress of adjusting to Canadian culture

Supportive counselling -- provides short-term counselling for difficulties adjusting to life in Canada and assistance in overcoming challenges

Peel Halton Integrated Services Reception Centre

Resettlement Assistance Program (RAP) -- needs assessment, including emergency needs

• life skills support including orientation in clients' language on a variety of topics, such as federal and provincial programs and services, health care issues, managing money, education system, family life, employment
• referrals to community services and other settlement programs
• assistance with searching for, viewing, selecting, and moving into permanent accommodations

Commissioner of Oaths -- for verifying documents

Language Instruction for Newcomers to Canada (LINC) in English, upon assessment by Achēv -- see separate entry,

Settlement Workers in Schools (SWIS) -- assists newcomer students and their families with settling into schools and the community

• outreach program based in elementary and secondary schools from mid-August to end of June

Youth Achievers

• after school activities for children 6-12 years including coding, robotics and life skills
• other programs for youth include Homework Club, and Youth Job Connection, see separate entry

Seniors Organized and Supported Program (NHSP)

• increases social participation and inclusion of seniors in their communities
• activities led by seniors' leadership groups brought together from the local community
• activities include physical and mental wellness sessions such as yoga, meditation, Share Your Talents, gardening, painting and community exploration trips

Winter clothing items needed; to make a donation or for more information email Hosni Qadah: hqadah@polycultural.org

Orangeville location at 15 Brenda Blvd, Orangeville, ON, L9W 3Y5, 416-583-3800

COVID19 -- open by appointment, Mon-Fri 8:30 am-4 pm; call or email



Programs to help newcomers become established; cultural and social activities for the Vietnamese community

Language Instruction for Newcomers to Canada (LINC)

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
• childminding available, bus fare for eligible attendees

Settlement Services

• settlement counselling
• information and referral to government and community services
• assistance to fill out government forms and applications such as PR card renewals, citizenship applications and forms for income support
• citizenship preparation
• support groups for women, youth, and seniors to aid in integration
• Vietnamese/English interpretation and translation
• certified translations Vietnamese/English by appointment only for birth cerificates, marriage certificates, and school reports/diplomas
• commissioner of oaths by appointment only

Educational Programs

• citizenship classes
• English and Math tutoring for students in grades 1-12
• heritage language (Vietnamese)
• French classes
• computer classes

Job search techniques for resume writing and office skills

Cultural Services

• organizes traditional festivals, ritual ceremonies and Canadian celebrations
• traditional music and visual and performing arts programs and training
• picnics, camping trips, talent show

COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

• information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline -- 1-833-900-1010

Refugee claims -- forms available on website and may be submitted online

For any application, appointments may be offered at

• 325 Milner Ave, Suite 200, Scarborough
• 3085 Glen Erin Drive, Mississauga
• 5343 Dundas St W, Ste 105, Etobicoke

COVID-19 -- in-person services have resume; masks required on the premises

Programs and services may be accessed by phone, via email or video conferencing -- call 905-670-1967 to inquire and your request will be routed to the appropriate division

For the Calendar of events, workshops and other programs CLICK HERE


Settlement services -- orientation to Canadian culture and society

• information and referral
• assistance with forms filling for social assistance applications, health cards, other benefits
• interpretation and translation services
• commissioner of oaths services for verifying documents

Pre-employment services -- labour market information

• planning and goal setting
• job search techniques
• resumes and cover letters
• interview skills
• overcoming barriers to employment
• career exploration workshops

Work assessment and return to work programs -- by referral from Workplace Safety and Insurance Board, other insurers or self-referral

• individual assessment and counselling
• psycho-vocational assessment
• skills development
• work hardening program
• overcoming barriers to employment
• simulated work environments in light industrial and office clerical settings

Immigrant Services -- settlement information and orientation to life in Canada

• needs assessment
• referral to other agencies and government services
• help filling in government forms and applications
• Commissioner of Oaths, document translation and interpretation with service providers
• crisis support counselling
• Youth Achieving Employment Project (YAE) research project to develop an intervention for recent postsecondary graduates struggling to find employment
• Mississauga Cycles cycling mentorship and do-it-yourself Bike Hub
• New Horizons for Seniors Program (NHSP) where seniors help seniors learn computer based social networking skills, digital photography, event management, report writing and also a social and physical exercise club

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Enhanced Language Training (ELT) -- sector specific language training with job search workshops and a co-op placement
English Conversation Circles (ECC), and ESL Home Based Business Language Training

Community Connections Mentorship Program (formerly HOST Program)

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Community Services

• digital Literacy Training
• free seasonal income tax clinic
• mobile dental clinic
• Orientation to Ontario (O2O) webinars

Access centre for Ontario Electricity Support Program -- assistance with applications


Winter clothing items needed; to make a donation or for more information email Jagdeep Kailey: jagdeep@peelmc.com

Range of services and programs provided through communication channels such as phone, email, Zoom, Google Meet, WhatsApp and other channels, either in group sessions or individually; physical location is accessible by appointment

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Settlement Services

• information and referral services, housing and legal assistance
• translation and interpretation services
• counselling for students, individuals and families
• youth counselling and parenting sessions
• orientation programs
• Community Connections Mentorship Program for community support
• volunteer befriending for help adapting to the community and learning life skills
• group sessions such as wellnesss, English conversation classes, digital literacy
• referral services for credential assessment through World Education Services (WES)

Refugee Services

• support with attending inquiries
• assistance finding employment opportunities
• guidance with accessing social, welfare and legal services
• housing referral and assistance connecting with potential landlords
• provision of social and cultural activities
• Ontario Community Program Participation for placement of Ontario Works recipients as volunteers

Career Café -- assists newcomers understand and integrate into the Canadian job market

• provides one-on-one and group sessions, both online and in-person
• offers self assessment tools,
• provides guidance in resume and cover letter writing
• assists in researching the job market and gives networking support

Youth Services

• youth engagement programs and services
• recreational activities and sports programs
• leadership development and mentoring opportunities
• social and cultural events for youth
• career guidance and job readiness workshops
• mental health and wellness support services tailored to youth

Halftime

• project designed for empowering Black youth
• aims to enhance resilience against risk factors of violence

Toronto Youth Job Corps (TYJC) - employment preparation program for youth, especially those facing a difficult life situation or having a hard time getting a job

• full time paid employment preparation program for youth 15-30 years who are out of school, out of work, and in need of employment support
• 5 week pre-employment activities including resume preparation, employment readiness skills, career planning, counselling and referral services
• 8 to 16 week supported placement with an employer in the community, with ongoing support even after completing the program
• placements are in various fields such as sales, administration, construction, or trades

Access Centre for Ontario Electricity Support Program (OESP)

• introduction to OESP; eligibility information
• assistance with applications; assistance in renewing previous applications

Problem Gambling Program and Domestic Violence Program

• culturally sensitive prevention, education and treatment initiatives
• outreach and public education for community groups
• individual or group counselling for individuals struggling with gambling addiction or those affected by it
• counselling and referral for victims of family violence

Offers a wide range of services and learning opportunities to newcomers to facilitate their settlement and integration into Canada

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry; childminding and transportation assistance may be available for eligible attendees

Settlement and Integration Services

• orientation, information
• translation and interpretation
• job board, job placement; resume preparation and assistance; interview and job search techniques

Family Support Program

• counselling and support for women exposed to family violence
• information and referral
• violence prevention education

COVID19 -- open for in-person, virtual, telephone and email services from Monday to Friday 9 am - 5 pm, no appointment necessary.


Neighbourhood multi-service agency

Pathways to Settlement: client-centred program to facilitate newcomers' integration and participation in Canadian society

Information and Awareness Services: helps newcomers settle including information and orientation on issues such as:

• immigration, health, education and housing
• translation and interpretation
• form filling;
• referrals to government and community resources ; monthly information seminars
• supportive counselling for individuals and families;

Navigating the Canadian Labour Market (NCLM): assists newcomers and internationally trained professionals become employable in Canada, create an effective job search plan and learn about employer expectations

• provides needs assessment and customized action plan on career planning
• facilitates workshops on Canadian workplace culture, resume writing, interview skills, pre-employment training and networking events
• one-on-one job search coaching and mentoring
• post-post-program follow-up and support, and job leads
• access to computers, printers, telephones, fax machines, photocopiers, Internet

New Beginnings-Settlement & Employment Program (NB): supports immigrants, refugees and citizens in their settlement and adaption process to help newcomers and citizens to be fully engaged in Canadian life, and to maximize the benefits of their contribution into Canadian society.

Integrated Employment Services (IES) Program: see separate listing

Community Connections in School: in partnership with Peel District School Board, the Dufferin-Peel Catholic District School Board, and Immigration, Refugees and Citizenship Canada facilitates the adaptation of newly-arrived newcomers to school and community life by providing support services typically needed by newcomers in their first year in Canada, focusing on information, orientation, advocacy, referral and access

Community Connections in Library: in partnership with Brampton Library and IRCC; programs include group information sessions including sessions for seniors and English conversation circles

Seniors Program -- helps seniors enhance their knowledge and skills on various topics of interest, and engages them in activities such as social interactions and outings to to Canadian cultural sites; reduces isolation by bringing older adults together in a safe environment.

COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

• information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline -- 1-833-900-1010

Refugee claims -- forms available on website and may be submitted online

For any application, appointments may be offered at

• 325 Milner Ave, Suite 200, Scarborough
• 3085 Glen Erin Drive, Mississauga
• 5343 Dundas St W, Ste 105, Etobicoke

Information and referral centre offering comprehensive information on topics such as employment, licensing, credential evaluation, language training, housing, health services, legal issues, government programs, citizenship and immigration, and social, community and recreational services

• information sessions requiring registration on a variety of topics introducing newcomers to life in Canada
• Commissioner of Oaths by appointment to take affidavits, certify true copies of original documents
• resource centre access to printed resources, telephone, computers, fax, printer, scanners and Internet
• settlement workers can help individually with filling forms or documents, preparing for citizenship tests or applications

For settlement information, employment counselling and access to self-serve Newcomer Information Centre Online CLICK HERE

For information on the Accelerating Career Advancement program for internationally trained individuals CLICK HERE

Services provided at itinerant sites in partner agencies and libraries across Peel Region