Searching for Counselling For Abused People

COVID19 24/7 Crisis Line Support Program, Central Intake Line, Emergency Shelter Program, and Community Support and Outreach Program continue without disruption, as well as all support and counselling programs and services; enhanced screening in place using Ontario Ministry of Health Assessment Tool, PPE, and antigen test

• community and client meetings available by phone or online
• sexual violence counselling available by phone or online
• online Anti-Black Racism Sexual Violence Support Group
• 24/7 Crisis Line Support Program 905-403-0864, 905-676-8515, or 1-855-676-8515
• Central Intake Line 905-676-0257 or 1-800-676-0257 for Transitional Housing supports available 9 am-4:30 pm
• for donations, contact Julie Shultz, Development Manager, julie@embrave.ca
• visit website for updates and service information

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24-hour Crisis Line Support Line Program
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake

Central Intake Line for Transitional Housing Supports in Peel Region
First point of contact for transitional housing support program and community outreach services

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

Emergency Shelter Program
24/7 intake for individuals and there dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support

COVID19 Transitional supports available, including in-home and remote casework

Culturally sensitive transitional shelter and essential supports for women leaving violence, and remote casework and mental health support for adults and youth

Resident and remote services:

• counselling and treatment programs
• financial assistance and help securing housing
• supports for health and mental health
• education assistance and life skills training
• employment supports including resume workshops, interview preparation, help finding employment
• assistance with immigration issues
• access to legal advice and assistance applying for Legal AID
• referrals including legal, financial, immigration, employment, food
• safety planning and follow-up
• capacity 12

Training and awareness for community organizations

COVID19

• services provided by phone, online or in-person; walk-ins welcome
• all group sessions offered online
• LINC classes offered in-person and online

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Settlement Services -- needs assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops

• support with finding housing, accessing child care, health care and other community and social services
• help completing government forms and applications, including citizenship applications
• connection with community and volunteer opportunities
• seasonal income tax clinic
• monthly Service Canada clinics OAS, GIS, CPP, CPP disability and survival benefits
• weekly English conversation circle

Syrian Refugee Settlement Services -- a full range of settlement services in Arabic tailored to the needs of Syrian newcomers

Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse; individual or group sessions

• short-term, goal focused counselling including the development of transition and safety strategies and information on rights and options
• crisis and support counselling to assist individuals seeking immediate assistance
• linking women to appropriate services in the community that address legal, housing, financial and long term counselling needs

Transitional Housing Support Program -- women and their children or dependents who identify as victims of family violence are provided referrals to transitional housing or temporary shelter or application for subsidized housing ; these applications are considered Special Priority status due to high safety concerns

Newcomer Mental Health Program -- culturally appropriate counselling support for newcomer individuals, couples and families

• Crisis Intervention Services - additional support for clients who encounter problems and crisis adjusting to life in Canada
• support and tools to manage the challenges of stress, anxiety, depression, substance abuse, parenting, family conflict, trauma and other life transitions through individual counselling and educational workshops

Child, Youth and Parenting

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Intersections: Support for 2SLGBTQ+ Newcomers

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support, information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups, community, wellness and health education

• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Abuse prevention programs, including one-to-one counselling and therapy groups, intervention and crisis support, education and support services, South Asian Seniors Program, violence against women program, Peel Elder Abuse Support Program, New Beginnings group, Partner Assault Response Program

Support Services for Male Survivors of Sexual Abuse
Includes individual counselling, group counselling, e-counselling and phone counselling

Regional lead agency of Support Services Network for Male Survivors in Ontario (central region)

COVID19 Counselling available by telephone, video conferencing, or in-person, contact for details

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Individual, couple, and family counselling, including walk-in counselling, on a range of issues

• couple conflict, separation, divorce
• grief and bereavement
• early childhood abuse (physical, emotional or sexual)
• mental and physical illness
• eating disorders, sleeping disorders
• financial difficulty, job loss
• parenting issues
• stress

Lesbian Gay Bisexual Transsexual/Transgender Questioning (LGBTTQ) Program
Counselling for youth, adults, and their families, on a variety of issues

• questioning sexual identity or 'coming out'
• teenagers experiencing interpersonal challenges
• family members seeking help on how to support a gay family member

Educational workshops for community partners on issues of importance to LGBTTQ communities

COVID19 Support available remotely, call 905-450-1608 ext 112; telephone and virtual psychotherapy, emotional support, crisis intervention, safety planning, risk assessment, and information and referrals

Counselling and Support for Individuals, Couples and Families
Counselling, educational programs, and support in dealing with a variety of issues, including relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions

• Violence Against Women Program
• counselling for male survivors of sexual abuse
• social reform, public education and advocacy

Partner Assault Response
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• support available to victims/partners of offender including safety planning, referrals to community resources, and information on offender's progress

Walk-In Counselling Clinics in Brampton and Mississauga (see separate listings)

Partner in Safe Centre of Peel
Coordinated access to services and supports, including system navigation and wraparound services (see separate listing)

Member agency of Support Services Network for Male Survivors in Ontario

COVID-19 - Offices closed to walk-in service -- alternate supports available * call, email or visit EveryMind website for details

Specialized services for families coping with trauma involving sexual abuse or sexual assault * treatment focuses on remediating trauma of sexual abuse or assault, preventing future offences, and supporting family members when sexual abuse among siblings has occurred

COVID19 -- all services and programs provided through phone, email, zoom, google meet, what's app and other channels whether in group sessions or individually; location is open by appointment

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Settlement Services

• information and referral, housing and legal assistance
• translation and interpretation
• escort to appointments
• counselling for students, individuals and families, liaising with Children's Aid Society
• youth counselling and parenting sessions
• orientation
• Community Connections Mentorship Program -- community support through volunteer befriending, help adapting to community life skills, conversation circles to practice English
• credential evaluations - referral to World Education Services (WES)

Refugee Services

• referral and assistance with shelter, attendance at inquiry, employment, social, welfare and legal services
• social and cultural activities
• Ontario Community Participation -- volunteer placement program for Ontario Works recipients

Career Café -- ACCT's Employment Services helps newcomers understand and integrate into the Canadian job market

• delivered one on one and in a group setting, both online and in-person
• self assessment, writing resumes and cover letters, job search techniques, researching the job market and networking

Youth Services

• settlement program encouraging civic participation and integration through a focus on recreation, sport, and mentorship

Toronto Youth Job Corps

• full time paid employment preparation program for youth 15-30 years who are out of school, out of work, and require support in obtaining and maintaining employment
• 5 week pre-employment activities including resume preparation, employment readiness skills, career planning, counselling and referral
• 8 to 16 week supported placement with an employer in the community, with ongoing support after completing the program
• placements are in careers such as sales, administration, construction, or trades

Halftime -- a project for Black youth to help them build resiliency against risk factors of violence

Access Centre for Ontario Electricity Support Program

• assistance with applications

Problem Gambling Program

• culturally appropriate prevention, education and treatment with outreach and public education to community groups
• individual or group counselling for gamblers or those affected by gambling

Domestic Violence Education Program

• counselling and referral for victims of family violence

Offers a wide range of services and learning opportunities to newcomers to facilitate their settlement and integration into Canada

Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry; childminding and transportation assistance may be available for eligible attendees

Settlement and Integration Services

• orientation, information
• translation and interpretation
• job board, job placement; resume preparation and assistance; interview and job search techniques

Family Support Program

• counselling and support for women exposed to family violence
• information and referral
• violence prevention education

Counselling for individuals or groups including sex offenders,

• covering issues such as marital issues, addictions or alcohol, anger-management, children and family issues, domestic or youth violence
• grief counselling
• settlement issues -- assists at office or by referral

Get To Know Your Neighbour program -- educates the community about South Asian culture through workshops, connects individuals of differing religions and cultures to promote understanding

Works with Peel Children's Aid Society to provide counselling to children and families by referral (offered at office or in home setting)

COVID-19 -- locations are closed, telephone consultation available for current and new clients

Specialized assessment and treatment services

• individual, group and family therapy programs for victims of childhood sexual abuse/sexual assault
• assessment and treatment of children under 12 years with sexual behaviour problems
• in partnership with participating Etobicoke/York agencies

Female Adult Survivor Program -- individual and group counselling to women who are survivors of any form of abuse

COVID19 Contact for information on in-person services; some service by telephone and Zoom

Culturally appropriate mental health, addiction, violence prevention, settlement, geriatric, youth and family services, and community and leadership development in South Asian communities, including volunteer opportunities and student placements

Seniors and High Risk Seniors Services
Supportive services to assist in aging at home

• health promotion (diabetes education, tobacco prevention, healthy eating, cancer)
• domestic violence support and assistance
• women's and men's group programs
• group programs for youth and children
• parenting programs
• food bank services for abused women
• translation services
• resource development
• diversity training

Sahara Mental Health Program
Culturally and linguistically appropriate support for clients 16 years or over dealing with mental health challenges

• short term and long term case management
• early psychosis intervention for youth and adults 14-35 years
• supportive counselling to clients and family members
• concurrent disorder support group
• mobile community support group

Sahara Addiction Program
Culturally appropriate service to individuals and family members struggling with substance abuse

• case management
• addictions day program
• groups for men and women
• relapse prevention group
• coping skills for family members
• peer support program
• Sahara Opioid Addiction Program, including case management and prevention support group (collaboration with Home and Community Care Support Services Central West)

Settlement Services
Newcomer integration assistance, including information and referral, and information on training and skills development

• orientation sessions including Canadian laws and norms
• assistance in filling out government forms
• attestation of documents
• translation/interpretation services
• supportive counselling

Sahara Geriatric Program
Community support for seniors 55 years and older, including case management, referrals, crisis management, caregiver support and counselling

• Integrated Seniors Team (IST) Program in partnership with Peel Senior Link and Supportive Housing in Peel
• Behavioural Supports Ontario (BSO) Day Program for caregivers of adults with cognitive impairments such as dementia
• education, assessments and capacity development in partnership with other community agencies
• Senior Caregivers Support Day Program, including separate and combined groups for women and men

Better Families Program
Support, groups, mentoring, and referrals for youth 13-24 years and their parents in addressing issues related to healthy interactions between families and communities

Community Development and Social Enterprise
Leadership and community development, and civic engagement for youth and adults in South Asian communities in Malton

Provide primary health care, health promotion and a wide variety of community programs to the Stonegate-Parklawn Community * identify individual and community needs and respond by providing accessible and inclusive health services and health promotion programs

Clinical Health Services - Health services include:

• medical services - primary health services
• chiropody services - foot care
• dietitian services - nutrition education and counseling
• asthma education - one to one sessions and group sessions on information to understand asthma or other breathing problems
• smoking cessation - offer counselling and support to individual clients and community members contemplating and or attempting to quit smoking
• diabetes education - offer nutrition education and counseling throughout the whole lifespan, from infant to older adult
• counselling services - offer support to help clients address a variety of mental health issues
• dental services

Community Programs - Stonegate CHC provides primary health care services and health promotion and community programs in the Stonegate- Parklawn Community. We identify individual and community needs and respond by providing accessible and inclusive health services and health promotion programs.

Family Programs - Support the health of individuals, families and communities

Housing Help Centre - Support to the residents in the community facing difficulties in accessing housing and/or maintaining their current accommodation * advocate for residents with barriers in accessing community resources, such as financial assistance and emergency support to improve their social health

Physical Fitness Program - Offer free activities to promote physical health and well being

Seniors Programs - Variety of programs for seniors in the community

Women's Programs - Designed to reach out to women of all ages in the community * offer women focused services and activities, and especially welcomes women who feel disadvantaged or isolated * provide individual counselling and advocacy, and facilitates group workshops and activities on topics of special interest for women

Telephone support and information on issues of elder abuse, including physical, mental, emotional and financial abuse

Referral to Family Services of Peel outreach worker as appropriate, with client consent

COVID19 Support available remotely, call 905-450-1608 ext 112; telephone and virtual psychotherapy, emotional support, crisis intervention, safety planning, risk assessment, and information and referrals

Counselling and Support for Individuals, Couples and Families
Counselling, educational programs, and support in dealing with a variety of issues, including relationships and family problems, parenting, depression, anxiety, job loss, separation, divorce and new relationships, sexual abuse and childhood trauma, life transitions

• Violence Against Women Program
• counselling for male survivors of sexual abuse
• social reform, public education and advocacy

Partner Assault Response
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• support available to victims/partners of offender including safety planning, referrals to community resources, and information on offender's progress

Walk-In Counselling Clinics in Brampton and Mississauga (see separate listings)

Partner in Safe Centre of Peel
Coordinated access to services and supports, including system navigation and wraparound services (see separate listing)

Member agency of Support Services Network for Male Survivors in Ontario

COVID19 Contact for information on in-person, telephone and virtual services

Confidential coordinated access to services and supports, including system navigation and wraparound services, risk assessment, crisis intervention, and domestic violence, trauma and abuse counselling

• personalized safety planning
• housing and shelter placement support
• assistance with legal aid certificate application
• family court support and bail court updates
• settlement services
• case conferences
• child resource packages and parenting support
• financial subsidy application support
• partner in human trafficking prevention and intervention
• community partner collaborations, including Peel Regional Police

COVID19 -- contact organization for service updates

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Violence against women prevention program through racially and culturally appropriate services

• individual counselling, advocacy, support groups
• court accompaniment, information and referral

Partners with a shelter providing transitional housing for women, with Embrave, Agency to End Violence (see separate listing)

COVID19 -- in-person and virtual services available; all group sessions offered online

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Settlement Services

assessment and action planning, information and referral, supportive counselling, community outreach, education and workshops

• support with finding housing, accessing child care, health care and other community and social services
• help completing government forms and applications, including citizenship applications
• seasonal income tax clinic
• connection with community and volunteer opportunities
• monthly Service Canada clinics to assist with OAS, GIS, CPP, CPP disability and survival benefits
• weekly English conversation circle
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- (see separate entry), day and evening classes available in various locations

Employment Support -- orientation to the job market

• workshops covering job search preparation and strategies, labour market information, workplace culture, resume, cover letter and interview preparation, career information and networking opportunities

Women Support Services -- confidential counselling services for newcomer women and their children who have, or are, experiencing domestic abuse

• individual or group sessions
• short-term, goal focused counselling including the development of transition and safety strategies and information on rights and options
• crisis and support counselling to assist individuals seeking immediate assistance
• linking women to appropriate services in the community that address legal, housing, financial and long term counselling needs

Newcomer Mental Health Program -- culturally appropriate counselling in Hindi, Arabic, English for newcomer individuals, couples and families

• support and tools to manage the challenges of stress, anxiety, depression, substance abuse, parenting, family conflict, trauma and other life transitions through individual counselling and educational workshops

Family Literacy Program -- language and age appropriate family reading resources through a lending library

• activities to encourage and reinforce family language learning

COVID19 -- service available by phone, email, video or in-person; for in-person service, call ahead if possible

• settlement and orientation, referrals for immigration and sponsorship issues, translation and interpretation
• general counselling, family violence and child welfare counselling

Housing Assistance

• help to find affordable market rate housing
• Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process

Project Turn-Around

• culturally appropriate intervention program for at-risk youth and family
• counselling, employment and training supports, and mentorship

Rites of Passage Youth Mentorship Program

• for African-Canadian youth in or around Northwest Toronto, ages 12-16 years
• one to one mentoring with an adult; culturally appropriate workshops

Youth for Change

• for Black youth 15-29 in or around Northwest Toronto with mental health and/or substance use concerns
• individual counselling for mental health, substance use and addiction
• group workshops on harm reduction, coping skills, healthy decision-making
• culturally specific resources for youth and families

Youth Outreach Worker (YOW) Program

• for youth 12-29 years from East African, Muslim and Black communities
• youth outreach workers offer services to empower youth

Multi-service settlement and community support agency

Community Support

• information and referral
• job search workshops, career counseling, public access computers
• EarlyON Child and Family Centre - see separate listing
• free walk-in legal clinic
• free dental clinics -- appointment required
• women's advocacy and supportive services
• form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents

Newcomer Support

• settlement services
• translation/interpretation
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Youth Program

• practical counselling to at-risk youth as well as other youth
• Homework Club for children in grades 1-8 tutored by supervised secondary school youth
• Clinical Youth Outreach Worker (CYOW) helps hard-to-reach youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
• Youth Outreach Worker (YOW) helps hard-to-reach youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth

Seniors Supports Program -- elder abuse prevention

• activities include counseling for seniors who report being the victim of abuse
• elder abuse education and training with an ethno-cultural lens

IRIS Program -- refugee reception at Toronto Pearson Airport

Abuse issues, sexual assault and incest services

• individual counselling
• support and accompaniment
• transitional support

Awareness and prevention of violence against women

• school and community workshops

Community programs (for all francophone women)

• computer courses
• sexual assault prevention in primary and secondary schools
• prevention within the community
• volunteer opportunities

Services for newcomer, immigrant and refugee women
Range of support services for French-speaking immigrant and refugee women, including accompaniment

• Action Femmes social and education group for newly arrived refugee and immigrant women who are feeling isolated

Transitional and Housing Support program
Incudes assistance in finding housing

ÉLAN program
Employment preparation for all francophone women in search of employment

• computer courses
• self-employment and entrepreneurship

Family Court Support Worker Program
Information on the family court process

• assistance in documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate