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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Crisis Intervention for Individuals with a Developmental Disability
Office: 905-273-4900After Hours: 905-278-9036
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Short Description
Provides transitional, urgent supports to individuals with a developmental disability or a dual diagnosis
- assessment
- consultation
- time-limited supports (30-90 days)
- short-term case management
- short-term day program supports
- access to hospital services
- short-term staffing supports
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Emergency Shelter and Community Support Programs
1-855-676-8515 Crisis: 905-403-0864
Crisis: 905-676-8515
TTY: 905-403-0453
TTY: 905-676-0284
Office: 905-403-9691 ext 2221
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Short Description
Crisis support line, emergency shelter program, centralized intake for transitional housing, sexual violence counselling, peer support, Anti Black Racism Violence Support Group, community support and outreach
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
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COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program -- in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- public education, seminars, workshops, information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support, information and referral
- workshop licensed by Self-Management Resource Centre
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
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Mississauga Service Centre
Crisis Line: 1-800-268-7708 TTY Crisis Line: 1-800-567-5803
Toll Free: 1-866-522-2122
Toll Free: 1-866-522-2022
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Short Description
Benefits Navigator online questionnaire to help determine eligibility for services and benefits
Financial assistance
Assistance with the cost of home care services
Last Post Fund
Funeral and burial program, see separate listing
Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care
VAC Assistance Service
24 hour crisis line and short-term problem solving with mental health professionals
Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families
Veterans Housing Navigation Team, 416-869-3619
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)
Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades
Financial assistance
- income support
- death benefit
- disability benefits
- health care benefits
- caregiver benefit
- prisoner of war compensation
- War Veterans Allowance
Assistance with the cost of home care services
Last Post Fund
Funeral and burial program, see separate listing
Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care
VAC Assistance Service
24 hour crisis line and short-term problem solving with mental health professionals
Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families
Veterans Housing Navigation Team, 416-869-3619
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)
Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades
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Citizenship and Immigration Centre, Mississauga office
Client Support Centre: 1-888-242-2100 Visit Website
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Short Description
COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough
- 3085 Glen Erin Drive, Mississauga
- 5343 Dundas St W, Ste 105, Etobicoke
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Peel Children's Crisis Response Services
Crisis: 416-410-8615Crisis: 905-451-4655
Office: 905-795-3500
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Short Description
COVID19 Offices closed to walk-in service until further notice; crisis support service for children, youth and families remains available at 416-410-8615, Mon-Sun 24 hours; call 911 for emergencies; call, email or visit EveryMind website for details
Telephone and mobile crisis response to mental health crises, such as parent-child conflict, school concerns, suicidal or self-harm, substance use, stress, anxiety or depression, and parenting concerns
Telephone and mobile crisis response to mental health crises, such as parent-child conflict, school concerns, suicidal or self-harm, substance use, stress, anxiety or depression, and parenting concerns
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Citizenship and Immigration Centre, Etobicoke office
Client Support Centre: 1-888-242-2100 Visit Website
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Short Description
COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough
- 3085 Glen Erin Drive, Mississauga
- 5343 Dundas St W, Ste 105, Etobicoke
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Short Description
COVID19 All CMHA Peel Dufferin offices closed to walk-in service
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
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Short Description
Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern
- mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
- help is available Mon to Sun, 24 hours a day
- not an emergency response unit
- if your situation is a life-threatening emergency, call 9-1-1
- COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service
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SACHSS Mental Health Services
Office: 647-718-0786Crisis: 437-254-2794
Crisis: 647-523-6380
Crisis: 416-863-0511
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Short Description
Health education and promotion, mental health treatment and counselling, violence prevention, outreach and awareness
SACHSS Distress Helpline, 437-254-2794, 647-523-6380, 416-863-0511
Telephone support for emotional or mental health issues, including depression
Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress
- diabetes, hypertension, heart disease prevention programs
- court mandated treatment including individual and group counselling for impaired driving, violence, anger management
- HIV/AIDS support and counselling, and sexual health promotion
- LGBTQ health and welfare programs
- education, recreation and support programs for seniors
- education and life skills programs for women and youth
- counselling, support and housing help for individuals who are homeless
SACHSS Distress Helpline, 437-254-2794, 647-523-6380, 416-863-0511
Telephone support for emotional or mental health issues, including depression
Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management
- support for families affected by a loved one's substance use and mental health issues
- prevention supports
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress
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Office: Oakville, Peel Region: 905-849-4541 * Burlington, Hamilton: 905-681-1488 * Halton Hills: 905-877-1211
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Short Description
Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year
- all services are confidential, anonymous, free and available to all age groups
- staffed by volunteers who receive extensive training including communication, sensitivity, crisis management and active listening
Distress Line
- listening, befriending and crisis intervention by telephone
TeleCheck
- 10 minute check-in phone call to provide medication or appointment reminders, and to check on client's well-being * for TeleCheck inquiries, email telecheck@dchalton.ca
Speaking Engagements (on hold until further notice)
- available to speak with a club, class, or group about the services provided or to teach courses on active listening skills
Training and Workshops (fee-for-service)
- safeTALK training
Distress Line volunteer opportunities available * must meet certain criteria and attend all mandatory training sessions * contact for more information
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24/7 Helpline Peel (English)
Crisis: 905-459-7777Crisis: 1-877-298-5444
TTY: 905-278-4890
Office: 289-569-1200
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Short Description
For support call Crisis Line 905-459-7777 (Brampton, Mississauga), 1-877-298-5444 (Caledon) Mon-Sun 24 hours, or send text to 45645 Mon-Sun 4 pm-12 midnight
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
- emotional distress
- marginalization and/or social isolation
- family violence
- mental health crisis
- risk of suicide
- addictions
- mental and physical health concerns
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Multilingual Distress Lines
Office: 289-569-1200Crisis: 905-459-7777
Toll Free: 1-877-298-5444
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Short Description
Multilingual telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, with support on a wide range of issues, including (but not limited to):
- interpersonal relationships, including parenting
- stress or anxiety related to health or mental health
- depression or sadness
- loss and grief
- isolation and loneliness
- assault and abuse
- financial stress, work issues or job loss
- settlement, integration or relocation issues
- separation and divorce
- sexual orientation, gender identity or coming out issues
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Peel Elder Abuse Support Program
1-877-298-5444 Office: 289-569-1201
Crisis: 905-459-7777
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Short Description
Telephone support and information on issues of elder abuse, including physical, mental, emotional and financial abuse
Referral to Family Services of Peel outreach worker as appropriate, with client consent
Referral to Family Services of Peel outreach worker as appropriate, with client consent
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COVID19 Mental health supports via phone or video; specialized programs for those who have experienced violence, sexual assault and trauma, and men who abuse
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Crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops
Sexual assault centre
Clinical intervention by regulated health professionals
Enhanced Wellness Program
Stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
Member agency of Support Services Network for Male Survivors in Ontario
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Crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops
Sexual assault centre
Clinical intervention by regulated health professionals
Enhanced Wellness Program
Stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
- coping skills
- social inclusion
- harm reduction supplies
- care kits
- healthy sexuality clinic
Member agency of Support Services Network for Male Survivors in Ontario
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Created by youth, 100% volunteer based, dedicated to providing resources and support for all Canadians affected by bullying. Provides a 24/7 toll free telephone support service. Offers information, help and support to victims, perpetrators, bystanders, parents, school staff and the community.
Presentations on Bullying, mostly virtual.
Presentations on Bullying, mostly virtual.
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How to Find - Crisis and Distress Services
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This is a general overview of Crisis & Distress resources, serving Halton region
- In an emergency call 9-1-1 for police, fire and/or ambulance
- for emergency shelters in Halton and surrounding area, see listing BTN4778
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
ALL AGES
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
Wellness Together Canada
- Adults: 1-866-585-0445 or text WELLNESS to 741741
- Youth: 1-888-668-6810 or text WELLNESS to 686868
- PocketWell App
- many online resources
- see listing, MET2199
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- see listing, LON6230
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (within 18 years of age) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- see listing, MET6983
Good2Talk (post-secondary school students)
- 1-866-925-5454
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- see listing, MET2344
Naseeha (available daily, 12 noon-12 midnight)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- see listing, PEL1127
Youthspace.ca (available Mon-Sun 9 pm-3 am)
- Text line 778-783-0177
- Online crisis and emotional support chat service for youth
- chat online or via text message
- conversations limited to 60 minutes
- see listing, IMP0305
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province
- able to provide in person peer support 24/7 in the GTA
- see listing, OAK0181
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: helpline@youthline.ca
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- see listing, MET7095
Trans Lifeline (available daily 5 pm-1 am)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- see listing, IMP0092
Interligne
- Phone or Text 1-888-505-1010
- confidential information and support service for individuals concerned with sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- see website
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- see listing, IMP0122
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing, BTN0483)
For children in need of care/protection, report to either:
- Halton Children's Aid Society toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- see listing, BTN2544
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- 24 hour anti-human trafficking crisis support line: 289-837-3999
- free individual counselling for ages 14 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing, OAK2741
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- see listing, MET4619
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- see listing, MET5691
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- see listing, MET5690
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
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Emergency Shelter and Crisis Services
Office: Administration 905-332-1200 ;
North Shelter (Milton and Halton Hills) 905-878-8970 ;
South Shelter (Burlington and Oakville) 905-332-1593 Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555 Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892
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Short Description
Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a training Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for a maximum of 8 weeks for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional support program
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 8-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
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Mental Health Supports, Burlington - No Physical Address
1-877-825-9011 (COAST)1-855-449-9949
Visit Website
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Short Description
Offers support and education to individuals and family members dealing with serious mental illness including psychosis and schizophrenia
Major services:
Support
- available by phone or email
Education
- Strengthening Families Together Education course for family members supporting someone living with a serious mental illness
- presentations in the community
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Short Description
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem
- the only requirement for membership is a desire to stop gambling
- no dues or fees for membership
- visit website for a list of in-person meetings and also for phone and video meetings
Gam-Anon
- a 12 Step self-help fellowship of men and women who have been affected by the gambling problem of another
- more details available here
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Child Abuse and Neglect Reporting
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Short Description
By law, any individual (including professionals, officials and members of the public) witnessing or with reasonable grounds to suspect an act of child abuse, neglect, abandonment, desertion or need for protection must report the incident to:
Halton Children's Aid Society, 905-333-4441
If the matter is urgent and the Children's Aid Society cannot be reached, call Halton Regional Police Service, 905-825-4777 ext 8970
The Duty to Report applies to any child who is, or appears to be, under the age of 16 years, and to children already under a child protection order who are 16 and 17 years old
On January 1, 2018, Ontario raised the age of protection from 16 to 18. A professional, or member of the public, who is concerned that a 16 or 17 year old is or may be in need of protection may, but is not required to, make a report to a society and the society is required to assess the reported information
The Duty to Report applies even when the information is otherwise confidential or privileged, and overrides any other provincial statutes, specifically any provisions that would otherwise prohibit someone from making a disclosure.
Visit Reporting Child Abuse and Neglect: It's Your Duty which provides definitions as well as responsibilities of professionals, officials and members of the public under the Child and Family Services Act (or download brochure here)
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How to Find - Help if You Witness or Suspect Human Trafficking or Sexual Exploitation
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Short Description
If you witness or suspect someone is a victim of human trafficking or sexual exploitation or if a victim comes to you there are agencies in Halton Region that offer help and support services:
Reporting to Police
Halton Regional Police Service
- call 905-825-4777 and ask for the on-duty Vice unit officer
- 1-800-222-8477 (TIPS)
Crisis Support & Counselling
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 24/7 crisis line 905-875-1555
- Anti-Human Trafficking Services 905-825-3622
- 24/7 distress line Oakville 905-849-4541, Burlington 905-681-1488, North Halton 905-877-1211
COAST (Crisis Outreach and Support Team)
- 24/7 crisis line 1-877-825-9011
Canadian Human Trafficking Hotline
- 24/7 helpline 1-833-900-1010
Peer Accompaniment or Mobile Support Workers
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 905-825-3622 (after hours call crisis line 905-875-1555)
- 905-624-1755 (after hours call Female Mobile Support 905-459-1315 ext 250)
Restorations Second Stage Homes
- 905-962-7378
Emergency Shelter and Practical Assistance
- 905-878-8555 (north Halton), 905-332-7892 (south Halton)
- call 3-1-1
- emergency shelter intake and referral to Salvation Army Halton Lighthouse Shelter (men) or Wesley Housing Services - Halton (women and families)
Halton Regional Police Service - Victim Services
- 905-825-4777 ext 5239
Health Care Support (sexual assault or abuse) & Hospital Emergency Rooms
Nina's Place (located at Joseph Brant Hospital)
- 905-336-4116
- Halton Region's only sexual assault and domestic violence care centre
- 905-632-3737
Oakville Trafalgar Memorial Hospital
- 905-845-2571
- 905-878-2383
- 905-873-0111
Support for people younger than 18 or have dependents younger than 18
- 24/7 helpline 905-333-4441
Halton Regional Police Service - Child Abuse and Sexual Assault Bureau
- 24/7 non-emergency 905-825-4747 ext 8970
Internet Child Exploitation Counselling Program (ICE)
- 1-866-264-8900, Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
- referrals to short-term counselling
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South Oakville Centre (formerly Hopedale Mall); 1515 Rebecca St, Suite 227
Oakville, ON, L6L 5G8 (20km)
Oakville, ON, L6L 5G8 (20km)
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Short Description
Crisis Support Workers provide support and assistance to survivors of human trafficking. Services include:
- crisis intervention
- crisis housing
- basic needs
- emotional support
- advocacy & accompaniment
- safety planning and/or risk assessment
- supportive counselling
- practical assistance for transportation & service accessibility
- system navigation and housing supports
- life skills and mentorship
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South Oakville Centre (formerly Hopedale Mall); 1515 Rebecca St, Suite 227
Oakville, ON, L6L 5G8 (20km)
Oakville, ON, L6L 5G8 (20km)
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Short Description
Services include:
- 24-hour crisis line
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
Public Education
- customized public education workshops are available for elementary and high school students, community members and agencies in Halton
- for more information or to book a free presentation contact savis@savisofhalton.org, or visit - savisofhalton.org/public-presentations
Anti-Human Trafficking Services
- Case Workers provide support and assistance to survivors
- for more information, see listing - OAK0170
Halton Collaborative Against Human Trafficking
- created to raise awareness about human trafficking in Halton and surrounding area
- for more information, see listing - OAK0047
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Elder Abuse Enquiries / Reporting
Mon-Sun 24 hours 9-1-1 Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
Visit Website
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Short Description
Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
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