Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555 Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892
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Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a training Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for a maximum of 8 weeks for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional support program
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 8-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
1-855-449-9949
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Offers support and education to individuals and family members dealing with serious mental illness including psychosis and schizophrenia
Major services:
Support
- available by phone or email
Education
- Strengthening Families Together Education course for family members supporting someone living with a serious mental illness
- presentations in the community
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem
- the only requirement for membership is a desire to stop gambling
- no dues or fees for membership
- visit website for a list of in-person meetings and also for phone and video meetings
Gam-Anon
- a 12 Step self-help fellowship of men and women who have been affected by the gambling problem of another
- more details available here
Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
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Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
Office: Non-emergency 905-825-4777 ; Automated attendant 905-825-4747 ; Calling from North Halton 905-878-5511
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A regional enforcement unit, supervised by a Detective Sergeant, divided into three teams of specially trained investigators, two drug teams and one human trafficking team, who investigate all major drug and Human Trafficking matters in the Region of Halton
- teams work in conjunction with all three districts in the Halton Region
The unit is responsible for:
- human trafficking investigations (both domestic and international - including but not limited to the sex trade, forced labour or domestic servitude)
- prostitution investigation (including street prostitution, escort services and disorderly houses - common bawdy houses)
- adult entertainment premises investigations (including commercial massage parlours)
- gaming-related investigations
- liquor licence premises investigations
Human trafficking is the exploitation, manipulation or control of a person by violence, or threats of violence, to provide a sexual service or forced labour.
To provide confidential information or tips related to human trafficking contact:
- HRPS Drug and Human Trafficking Unit, 905-825-4747 ext 5331 or email HTVICE@haltonpolice.ca
For more information about the Halton Regional Police Service Drug and Human Trafficking Unit, contact:
- 905-825-4747 ext. 5331, or email Drugs@haltonpolice.ca
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www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough
- 3085 Glen Erin Drive, Mississauga
- 5343 Dundas St W, Ste 105, Etobicoke
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Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year
- all services are confidential, anonymous, free and available to all age groups
- staffed by volunteers who receive extensive training including communication, sensitivity, crisis management and active listening
Distress Line
- listening, befriending and crisis intervention by telephone
TeleCheck
- 10 minute check-in phone call to provide medication or appointment reminders, and to check on client's well-being * for TeleCheck inquiries, email telecheck@dchalton.ca
Speaking Engagements (on hold until further notice)
- available to speak with a club, class, or group about the services provided or to teach courses on active listening skills
Training and Workshops (fee-for-service)
- safeTALK training
Distress Line volunteer opportunities available * must meet certain criteria and attend all mandatory training sessions * contact for more information
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program -- in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- public education, seminars, workshops, information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support, information and referral
- workshop licensed by Self-Management Resource Centre
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
Oakville, ON, L6L 5G8 (18km)
Crisis Support Workers provide support and assistance to survivors of human trafficking. Services include:
- crisis intervention
- crisis housing
- basic needs
- emotional support
- advocacy & accompaniment
- safety planning and/or risk assessment
- supportive counselling
- practical assistance for transportation & service accessibility
- system navigation and housing supports
- life skills and mentorship
Oakville, ON, L6L 5G8 (18km)
Services include:
- 24-hour crisis line
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
Public Education
- customized public education workshops are available for elementary and high school students, community members and agencies in Halton
- for more information or to book a free presentation contact savis@savisofhalton.org, or visit - savisofhalton.org/public-presentations
Anti-Human Trafficking Services
- Case Workers provide support and assistance to survivors
- for more information, see listing - OAK0170
Halton Collaborative Against Human Trafficking
- created to raise awareness about human trafficking in Halton and surrounding area
- for more information, see listing - OAK0047
Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern
- mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
- help is available Mon to Sun, 24 hours a day
- not an emergency response unit
- if your situation is a life-threatening emergency, call 9-1-1
- COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers
Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis
TTY Crisis Line: 1-800-567-5803
Toll Free: 1-866-522-2122
Toll Free: 1-866-522-2022
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Financial assistance
- income support
- death benefit
- disability benefits
- health care benefits
- caregiver benefit
- prisoner of war compensation
- War Veterans Allowance
Assistance with the cost of home care services
Last Post Fund
Funeral and burial program, see separate listing
Health, Mental Health and Transition services
Medical, psychosocial, vocational rehabilitation, case management, career counselling and job search assistance, and long term care
VAC Assistance Service
24 hour crisis line and short-term problem solving with mental health professionals
Operational Stress Injury Social Support Program (OSISS)
Peer support for those affected by Operational Stress Injury and for their families
Veterans Housing Navigation Team, 416-869-3619
Case management for homeless veterans, partnership with Good Shepherd Ministries (see separate listing)
Helmets to Hardhats
Apprenticeship opportunities in the building and construction trades
Crisis: 905-451-4655
Office: 905-795-3500
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Telephone and mobile crisis response to mental health crises, such as parent-child conflict, school concerns, suicidal or self-harm, substance use, stress, anxiety or depression, and parenting concerns
After Hours: 905-278-9036
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- assessment
- consultation
- time-limited supports (30-90 days)
- short-term case management
- short-term day program supports
- access to hospital services
- short-term staffing supports
Crisis: 905-403-0864
Crisis: 905-676-8515
TTY: 905-403-0453
TTY: 905-676-0284
Office: 905-403-9691 ext 2221
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24-hour Crisis Line Support Line Program, 905-403-0864, 905-676-8515, 1-855-676-8515
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake
Central Intake Line for Transitional Housing Supports in Peel Region, 905-676-0257, 1-800-676-0257
First point of contact for transitional housing support program and community outreach services
- one-to-one support
- risk assessment and safety planning
- emotional support
- legal support (criminal, family, immigration)
- housing supports
- information and referrals
- problem-solving, advocacy
- shelter access
Emergency Shelter Program
24/7 intake for individuals and their dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence
- capacity 54
- stay up to 4 months
- service provided regardless of geographical location
- referrals to alternative shelters as required based on safety or capacity issues
Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)
- pressuring/convincing
- sexual assault
- childhood sexual abuse
- sexual harassment
- online sexual violence
Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support
Crisis: 1-877-298-5444
TTY: 905-278-4890
Office: 289-569-1200
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Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues
- emotional distress
- marginalization and/or social isolation
- family violence
- mental health crisis
- risk of suicide
- addictions
- mental and physical health concerns
Crisis: 905-459-7777
Toll Free: 1-877-298-5444
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- interpersonal relationships, including parenting
- stress or anxiety related to health or mental health
- depression or sadness
- loss and grief
- isolation and loneliness
- assault and abuse
- financial stress, work issues or job loss
- settlement, integration or relocation issues
- separation and divorce
- sexual orientation, gender identity or coming out issues
Office: 289-569-1201
Crisis: 905-459-7777
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Referral to Family Services of Peel outreach worker as appropriate, with client consent
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Crisis intervention, individual, couple and family counselling, therapeutic groups and psycho-educational workshops
Sexual assault centre
Clinical intervention by regulated health professionals
Enhanced Wellness Program
Stabilization, case management and system navigation, and support to meet basic and other needs before intensive trauma work
Hope On-Site
Serves youth, people who are homeless, sex workers and other at-risk populations
- coping skills
- social inclusion
- harm reduction supplies
- care kits
- healthy sexuality clinic
Member agency of Support Services Network for Male Survivors in Ontario
Presentations on Bullying, mostly virtual.
Crisis: 437-254-2794
Crisis: 647-523-6380
Crisis: 416-863-0511
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- diabetes, hypertension, heart disease prevention programs
- court mandated treatment including individual and group counselling for impaired driving, violence, anger management
- HIV/AIDS support and counselling, and sexual health promotion
- LGBTQ health and welfare programs
- education, recreation and support programs for seniors
- education and life skills programs for women and youth
- counselling, support and housing help for individuals who are homeless
SACHSS Distress Helpline, 437-254-2794, 647-523-6380, 416-863-0511
Telephone support for emotional or mental health issues, including depression
Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management
- support for families affected by a loved one's substance use and mental health issues
- prevention supports
Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress
This anonymous and confidential service is run by trained volunteers who can discuss coming out, exploring labels, finding resources, and more.
The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.
Offers text message and web chat support for women experiencing abuse and homelessness. Provides confidential emotional support, practical advice, safety planning, and referrals to other local services.