Searching for Crisis Lines For Abused People

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

COVID19 -- Travel considerations affecting immigration and refugees:
www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care

• information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre

Medical service providers that already accept IFHP:
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers

Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Human trafficking hotline -- 1-833-900-1010

Refugee claims -- forms available on website and may be submitted online

For any application, appointments may be offered at

• 325 Milner Ave, Suite 200, Scarborough
• 3085 Glen Erin Drive, Mississauga
• 5343 Dundas St W, Ste 105, Etobicoke

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

Provides representation, leadership and support to 37 hospital-based sexual assault and domestic violence treatment centres collaboration in research, education and training activities to establish standardization in service provision

Information on health options and centre locations for victims/survivors of violence

• direct services for victims/survivors provided by member centres
• online training modules for service providers
• resource library

Service Navigatation Line: 24-hour telephone line available to assist victims/survivors and service providers with service navigation; call 1-855-628-7283

Find a Centre: online searchable directoryof sexual assault/domestic violence centres in Ontario; map available to download; click to find a or click to find a Sexual Assault / Domestic Violence Treatment Centre

Immediate crisis response, intervention and safety services, on site and by telephone

High Risk Support Services
Case management for high risk victims of domestic violence, stalking and sexual assault, includes in-depth safety planning at client's residence or other location of her/his choice, short and long-term goals assessment, linking/referrals to community and government services, case coordination, advocacy and counselling, and assistance completing Victim Quick Response Program (VQRP+) applications

Enhanced Services
Short-term intensive assistance including case management and coordination, advocacy, links to community services, prevention, system navigation for vulnerable clients

• Safety Planning Booklet available online in a variety of languages
• Victim Crisis Assistance Ontario and Victim Quick Response Program(see separate listing)

Neighbourhood Victim Advocacy Program - Exit Route
Intensive case management, advocacy and crisis intervention in designated communities for victims of crime and sudden tragedies in designated communities

• includes Toronto Police Service divisions 14, 23, 31, 43, 51

TEAR (Teens Ending Abusive Relationships), tear@victimservicestoronto.com
Violence prevention through education programs and workshops

• Youth Leadership Program recruitment and training to promote healthy relationships and raise awareness about abusive and harmful relationships
• #TEARtalk weekly Twitter chat run by TEAR Youth Leaders

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Trauma Dog Program
Certified trauma and handler team provide comfort to young victims of crime and sudden tragedy

• priority to children and youth
• available to clients of Victim Services Toronto

Volunteer Program
Recruits, trains and engages volunteers, opportunities include:

• Victim Crisis Response
• interpreting
• fundraising
• outreach

Volunteer and student placement application available online or email info@victimservicestoronto.com

Emergency shelter, capacity 32

• counselling and referrals
• advocacy and follow up
• court and immigration escort
• children's program and counselling
• legal and housing assistance

Transitional Housing and Outreach Support Program (TH&O)
Community-based support in obtaining affordable housing, including counselling, assistance accessing food supports, outreach, workshops and speakers bureau

Emergency short term shelter, capacity 35

• average stay 6-8 weeks
• crisis intervention and counselling
• information and referral
• advocacy, awareness and education
• supportive groups for women and children
• children's programs
• public education

Information and referral to community support services to meet long term needs including crisis and follow-up services



Member agency of Support Services Network for Male Survivors in Ontario

Rape crisis centre:

• crisis intervention and culturally sensitive counselling, support and referral
• support for families and friends of survivors
• support groups
• information on alternatives to legal justice system
• court support, accompaniment and advocacy program
• research, public education, workshops
• comprehensive volunteer training
• all services confidential
• trans-positive environment

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling

Telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women

• liaison with diverse communities
• confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

COVID19 Telephone support line 1-833-900-1010 and online chat available 24 hours a day, 7 days a week; for local services, visit website for Referral Directory; in an emergency call 911

Confidential, victim-centered phone line and online chat connecting victims and survivors with social services, local emergency services including law enforcement, and transition and long-term supports/services (also receives tips from the public)

Referral directory

• online directory of services
• online library of resources

Shelter includes food, some clothing, crisis counselling, support groups, court support, information and referral, children's program

• 24 hour crisis line
• capacity 30

Emergency shelter services include telephone crisis counselling, support and advocacy, individual and group counselling, referrals and ex-resident follow-up and support

• capacity 33

Transitional Worker assists residents and women in the community in finding housing, job search training and English as a Second Language (ESL) classes

Building Opportunities for Women (BOW)
Assistance with resume writing, interview preparation, job search, academic advancement and school programs, computer training, skills development and life skills

VIBE (Violence Intervention Breakthrough Empowerment)
Prevention program offered in-house, and in schools and communities

• music interactive therapy, academic support, group sessions, leadership and mentoring, and recreational activities
• in-school programs include Media Interactive, Music Interactive, WIT (Whatever It Takes), and Man Up (mentorship)

COVID19 Emergency shelter and crisis line open; shelter accepts new clients with referral from Assaulted Women's Helpline, call 416-863-0511

Emergency shelter, capacity 25

• counselling
• ​crisis intervention by telephone
• child care program
• referrals and advocacy

COVID19 Emergency shelter open and crisis line 416-533-8538, text 647-370-8300, and chat iDetermine.ca available for support; community outreach counselling available, call for details

Emergency short term shelter, including crisis intervention and counselling, family support, and legal, housing, education and employment support; advocacy and outreach; workshops

• capacity 33
• Housing Connections (see separate listing) Community Partner, assistance with housing search and application process

iDetermine.ca
Online support for women experiencing violence and abuse; professional counsellors assist with emotional support, safety planning, referrals and information

Referrals from Assaulted Women's Helpline only, 416-863-0511

Emergency shelter, including counselling, crisis intervention, needs assessment, mental health and addiction counselling, immigration and housing assistance, referrals and support (medical, financial, legal, employment, housing, parenting, immigration, substance abuse, cycle of violence), and advocacy for clients and their children; children's program includes children's group, counselling and recreation

• capacity 27
• ex-residents support program

Women leaving abuse call Assaulted Women's Helpline, 416-863-0511

Emergency shelter includes counselling, crisis management, needs assessment, referrals and support (medical, financial, legal, employment, education, housing), and advocacy for clients and their children; children's program includes individual and group counselling, recreational activities

• capacity 24
• 1 accessible room
• public education

COVID19 Contact or visit website for update on phone, virtual and in-person programs and services

Supportive community-based emergency and support services, includes shelter, crisis intervention, counselling, safety planning, and support group programs for women and their children

• information and referral
• accompaniment and advocacy
• assistance in obtaining services
• development of support networks
• outreach and home visit services provided in various community locations

Emergency shelter
Includes counselling, referrals, court and immigration escort, follow-up, and advocacy and assistance with housing, welfare, immigration, medical and legal services

• capacity 30
• children's programs

Transitional and Housing Support Program
Counselling, crisis intervention, safety planning, assistance obtaining affordable housing, and follow-up

Women and Communities Against Violence (WACAV)
Builds and strengthens linkages between under-serviced areas, supports service providers and shelters

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually -- telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program --in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

----------------------------------------
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services

• individual support and self help group
• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas

• retirement groups
• seniors self help groups
• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older

• drop-in centre, friendship groups, interest classes, outings

Emergency shelter and free, confidential services to women who are or have experienced abuse

• 24-hour crisis line
• access to resources and support services
• promote public awareness