Searching for Elder Abuse

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Mental health peer support agency includes telephone counselling, support groups, elder abuse prevention and awareness, intergenerational mutual support, peer volunteer training and workshops, outreach to Asian community, and anti-racism leadership development

Mandarin Hotline, 289-800-8818
Telephone peer emotional support for a range of issues such as stress, anxiety, depression, health challenges, grief or bereavement, isolation, family conflict, unemployment, newcomer challenges

• support addresses language barriers and cultural stigma
• links to community and professional resources for individual and/or group support and treatment

One-on-one Peer Support
Emotional and practical support to individuals experiencing mild mental health challenges, contact Mandarin Hotline for information, or visit website

For information in Chinese, visit MHMH website

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

COVID19 Contact for information on in-person, telephone and virtual services

• iRIDE Plus Transportation clients must wear masks while in vehicle
• Adult Day Program, full day and limited capacity in-person half day sessions; virtual programming available
• phone and in-person hospice visiting by trained volunteers
• phone pals and friendly volunteer social visits
• Exercise and Falls Prevention Classes available virtually and in-person Mon-Fri

Multiservice agency includes medical and non-medical home and community care support services, such as personal care and support, palliative care, home care and homemaking, hospice and respite, meals on wheels, social work, transportation

Meals on Wheels and Kosher Meals on Wheels
Bulk delivery once per week of frozen meals (including Ensure meal replacements, sandwiches and soup packs if applicable); expanded hours Tue-Fri 10 am-4 pm; volunteers wear masks and gloves during deliveries; contact 416-635-2860 ext 581 for food and to arrange delivery

Adult Day Program
For individuals 55 years and older living with dementia; open to frail seniors without cognitive impairments, Monday, Tuesday, and Thursday; observes Jewish culture and traditions, but all are welcome

• caregiver support and respite
• lunch, snacks and Kosher meals
• therapeutic social and recreation activities
• transportation

Exercise and Falls Prevention Classes
Classes led by physiotherapists, physiotherapy assistants and specially trained staff to increase mobility, relieve pain and reduce the risk of falls by building strength and improving balance

• free
• offered online and in-person

Home Support Services
Includes caregiver support/respite care, companionship, homemaking, housekeeping, personal care, supportive housing services, palliative care

• Meals on Wheels (regular, certified Kosher, and vegetarian options)
• specialized workers for individuals with Alzheimer Disease or mental health challenges
• transportation to medical appointments, not wheelchair accessible
• fee for all home services
• some programs available in Russian

Elder Abuse Prevention Program
For individuals 55 years and older who are experiencing or have experienced abuse

• includes individual and group counselling

Social Work Services
Includes information and referral, counselling, case management, support groups, workshops

• free

Volunteer Services
Includes friendly visiting, security checks and telephone reassurance

• intergenerational programs
• volunteer hospice program

Health and mental health information

• education and referral
• Psychosocial Education for the Community - zoom: 918 584 6813
• elder abuse
• addiction counselling
• crisis intervention and trauma counselling
• concurrent disorders group for people with mental health and addictions issues
• gaming addiction group and individual counselling
• family education
• intergenerational recreation group
• seniors social group
• individual advocacy
• research on Tamil's mental health issues
• community development and capacity building
• yoga and meditation

Offers resources and workshops on elder abuse prevention

Services for both adults and children

Assists adults living with developmental disabilities to access community services and provides workshops to enhance fundamental life skills such as problem solving, budgeting and forming healthy relationships

ADULT SERVICES

Adult Protective Service Worker (APSW) Program - link clients to services and to community resources such as

• affordable housing
• medical services
• mental health services
• legal and child protection services
• social and recreational groups
• employment training and job opportunities
• APSWs and SIL worker do not provide the services directly
• voluntary, short-term, goal-oriented community-based program

Supported Independent Living Worker - Enhanced APSW services

• help with daily living tasks, which may include assistance and support with grocery shopping, escorting to appointments, accompaniment to social and recreational programs

CHILDREN SERVICES

Parent Outreach Program

• individualized teaching program promoting independence for children living with developmental disabilities
• coaching is delivered by home visitors who are parents of children with developmental disabilities

Parent Shared Services

• parents can participate in support groups led by other parents with lived experience raising children with developmental disabilities
• typically offered during the school year, from September to June.

COVID19 In-person pre-booked appointments available, and some groups resumed, contact for information; masking mandatory, and proof of double vaccination required prior to first appointment

Virtual mental health support available for seniors experiencing elder abuse

Individual counselling, group programs, support groups and practical assistance to help older adults 60 years and older, and those with disabilities 50 years and older, to deal with abusive relationships, difficult medical conditions (such as Alzheimer Disease, stroke, depression), cope with change and loss, explore housing alternatives, access community support programs, or other issues

Caregiver Programs
Individual counselling, support groups, workshops and discussion groups on issues including dealing with stress, accessing community services, coping with change and loss; also Virtual Caregivers Support Groups

Pat's Place
Short term accommodation for one senior facing abuse, maximum stay 60 days; Elder Abuse Consultation Team 416-586-9780 ext 422, provides support to professionals in the field

COVID19 -- Many services continue to be available to clients by phone (and if necessary, as determined by the Unison provider/staff, in person); call 416-653-5400 for more information

• Legal Services: phone only, 416-653-5400 ext. 1244
• Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
• Harm Reduction: phone only, 647-999-3094

Community Health Centre

• health services, health promotion
• community services and community development
• Ontario Health Insurance NOT required for general services

Health Services

• family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
• individual and sexuality counselling, treatment of sexually transmitted diseases
• counselling and case management
• dietitian
• podiatry clinic

Health Promotion

• breastfeeding clinic
• child and parenting programs, including Spanish-speaking groups
• Diabetes Education Centre
• harm reduction programs
• seniors programs
• Toronto Public Health dental clinic
• women's programs
• youth programs

Community Services

• Adult Protective Service program for adults with developmental disabilities
• community kitchen

Housing Help Centre

• client advocacy
• crisis referral to shelters
• eviction prevention
• housing search
• information and referral
• landlord outreach
• negotiation with landlords
• Share the Warmth
• Housing Connections Access Centre
• other Home Services -- rent bank and Streets to Homes Follow-up services

Access Centre for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support

For help with Enbridge gas bills, call 1-855-487-5327

Manages financial and/or personal affairs of persons who are mentally incapable where no one else is able to do so

• makes medical treatment decisions for persons who are mentally incapable where no one else is able to do so
• investigates allegations of serious harm against vulnerable adults
• administers certain estates of persons who die without a will and without any family in Ontario
• deals forfeited personal property not located in, on or under forfeited land
• as the Accountant of the Superior Court of Justice retains all money, mortgages and securities paid into, or lodged with, the Court on behalf of minors and litigants
• protects the public interest in charitable property
• invests perpetual care funds of some cemeteries
• free power of attorney kits -- contact local office or visit website
• brochures available online

24-hour telephone crisis and support line, includes emotional support, safety planning and information and referrals; live chat includes confidential and anonymous online counselling

COVID19 Emergency shelter open and accepting new referrals

Emergency shelter, including meals, crisis counselling and support, child care, referrals, outreach and housing support

• capacity 50
• length of stay depends on need

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually -- telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program --in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services

• individual support and self help group
• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas

• retirement groups
• seniors self help groups
• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older

• drop-in centre, friendship groups, interest classes, outings

Adult Day Services
Includes snacks, hot meals and assistance with personal care

• Alzheimer Day Program and Frail Elderly Program
• social and recreation activities
• daily fee

Client and Family Services
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling

• education, training and support for individuals caring for frail or disabled family members
• support groups
• information sessions
• advocacy
• assistance in locating health care services, financial benefits and other community resources

West Active Living and Learning Centre
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars

• day trips
• activities in English, Portuguese, Vietnamese
• $15 annual membership

Health Action Theatre by Seniors (HATS)
Seniors create and perform short plays on elder abuse prevention and health promotion

Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)

Home Help

• light housekeeping, laundry, meal preparation, Monday-Friday
• group shopping, transportation for medical appointments and wellness programs
• participates in Toronto Ride

Personal Support/Homemaking

• bathing, dental hygiene, light housekeeping, Monday-Sunday
• friendly visiting, security checks

Respite Care Program
Personal support and caregiver relief

Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours

COVID-19 -- in-house programs are cancelled

• Vehicle Donation Program -- accept cars, trucks, motorcycles donations
• call 1-855-234-5677 to arrange pick-up

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Assists Canadians affected by the life-long trauma of abuse

• education and advocacy
• supports child and adult victims of abuse
• elder abuse awareness and prevention program

Boutique - open to the public

• offers gently used clothing, accessories and housewares sold at reasonable prices

Huggam's Hope Memorial -- receives deceased abandoned babies and provides memorial and burial

Dreambuilds -- provides funding to agencies to make facilities more victim-friendly

Multi-service settlement and community support agency

Community Support

• information and referral
• job search workshops, career counseling, public access computers
• EarlyON Child and Family Centre - see separate listing
• free walk-in legal clinic
• free dental clinics -- appointment required
• women's advocacy and supportive services
• form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents

Newcomer Support

• settlement services
• translation/interpretation
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Youth Program

• practical counselling to at-risk youth as well as other youth
• Homework Club for children in grades 1-8 tutored by supervised secondary school youth
• Clinical Youth Outreach Worker (CYOW) helps hard-to-reach youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
• Youth Outreach Worker (YOW) helps hard-to-reach youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth

Seniors Supports Program -- elder abuse prevention

• activities include counseling for seniors who report being the victim of abuse
• elder abuse education and training with an ethno-cultural lens

IRIS Program -- refugee reception at Toronto Pearson Airport

Community Counselling

• intake, assessment, referral
• short-term individual, couple, family and group counselling
• professional counselling for a variety of issues including:
  • substance abuse, problem gambling, other addictions
  • anxiety, depression
  • grief/loss
  • anger/emotion management
  • personal stress, self-esteem
  • communication, couple/family conflict, extended family issues
  • separation/divorce, blended family issues
  • abuse/violence, sexual assault/abuse, trauma
  • job stress, workplace violence/conflict
  • school problems
  • balancing work and family life
  • caring for elderly parents

Service is offered in-person at various locations throughout Durham Region, or remotely by phone or video

Partner Assault Response (PAR) (see separate listing)

• mandated structured group program for men and women who have been found and/or pled guilty to domestic violence

Employee Assistance
Available for people whose employers contract with Family Services to provide employee assistance services and supports as part of their employee benefits program

• intake, assessment and referral
• counselling for employees and their family members
• critical incident counselling and support services
• organizational support and wellness seminars for employee groups

Adult Protective Services (see separate listing)

• assessment, information and referral
• service coordination and system navigation
• case management
• advocacy and supportive counseling for adults with a developmental disability

Member agency of Support Services Network for Male Survivors in Ontario (central region)

First Nations and Inuit Health Non-Insured Health Benefits Counselling

Internet Child Exploitation (ICE) counselling for children and youth who are victims of internet sexual exploitation and their immediate family

Retired or medically released Canadian Forces personnel and their families

Assists adults with diagnosed developmental disabilities to live independently in the community

• coordinates case management
• advocacy
• outreach
• counselling
• accommodation needs are considered
• clients consent to participate in programs

Abuse prevention programs, including one-to-one counselling and therapy groups, intervention and crisis support, education and support services, South Asian Seniors Program, violence against women program, Peel Elder Abuse Support Program, New Beginnings group, Partner Assault Response Program

Support Services for Male Survivors of Sexual Abuse
Includes individual counselling, group counselling, e-counselling and phone counselling

Regional lead agency of Support Services Network for Male Survivors in Ontario (central region)

COVID19 All CMHA Peel Dufferin offices closed to walk-in service

For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)

For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm

Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information

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Comprehensive wraparound service teams for individuals with complex needs and severe mental health issues

• short and long-term counselling and case management for individuals with mental health and substance use issues
• grants and financial support individuals experiencing housing issues
• mobile outreach for people living on the streets or who are under-housed and have mental health and addiction issues
• court support, and pre-charge diversion program (Caledon)
• system navigation and case management for seniors experiencing neglect and abuse

Education and training to the larger community on stigma surrounding mental health and addictions issues

BounceBack Ontario, 1-866-345-0224, bouncebackontario.ca
Online and virtual mental health supports (see separate listing Canadian Mental Health Association, Ontario)

Telephone support and information on issues of elder abuse, including physical, mental, emotional and financial abuse

Referral to Family Services of Peel outreach worker as appropriate, with client consent