Searching for Other Housing Related Services / Organizations

COVID19 -- contact individual centres for service updates; call 1-877-761-1155 or email info@welcomecentre.ca for more information



One-stop service to guide and support immigrants and newcomers

Settlement and Integration Services

• needs assessment and information and referral to community and social services including support with finding housing, child care, registering children in school, health care, legal information and government services and benefits

LINC (Language Instruction for Newcomers to Canada) upon assessment by Achēv -- see separate entry

• language skills training in English for work or studies, Canadian culture, settlement and employment information

Enhanced Language Training for Accounting and Financial Professionals -- 13 week sector specific language training and career orientation

• individual counselling and action plan development
• volunteer placement, mentoring, networking, resume and interview preparation

English as a Second Language -- adult English for life and work in Canada, part time or full time options

Employment Supports

• needs assessment and individual action plan with one to one coaching
• pre-employment workshops, job search assistance with resumes, cover letters, job search tips and interview coaching
• Accreditation and Qualification Information Services (AQIS) - advises internationally trained professionals and tradespeople on how to obtain professional recognition in Canada.
• Job Search Workshops program and walk-in job search centre with access to computers, Internet, fax, photocopier, telephone, staff assistance available, resource materials, job boards, labour market information
• information and assistance on self employment including practice firm

Transportation reimbursement and childminding available to eligible individuals

Participates in TRIEC Mentoring Partnership, see separate listing

Other Services

• appointments with York Regional Police
• assistance to find or maintain housing, eviction prevention, partnership with The Housing Help Centre (see separate entry)

Managed by a partnership of five immigrant serving community organizations: COSTI Immigrant Services, Catholic Community Services of York Region (CCSYR), Centre for Information and Community Services (CICS), Job Skills, and Social Enterprise for Canada

Legal advice and in some cases representation, help may be available with:

• Co-operative Housing Members and Tenants rights
• Ontario Works issues, Ontario Disability Support Program, Canada Pension Plan, Old Age Security issues
• Canada Child Benefit/Disability Tax Credits, Criminal Injuries Compensation, Worker's Rights
• Immigration law

Provides Tenant Duty Counsel at online hearings of Landlord and Tenant Board -- free legal advice and help for tenants facing eviction who do not have own representation, no appointment required, sign in 30 minutes before hearing or sign up online at least two business days prior to hearing at tdc.acto.ca

Eviction Prevention Program -- legal supports for York Region residents with emotional and mental health challenges who are at risk of eviction, funded by Regional Municipality of York

Does not offer assistance with criminal charges - contact Legal Aid Ontario 1-800-668-8258 or visit www.legalaid.on.ca

Satellite Locations -- Currently suspended due to COVID​

Keswick -- 23324 Woodbine Ave
Maple -- 9401 Jane St, Suite 206
Markham -- 7220 Kennedy Rd, Suite 8
Newmarket -- Newmarket Legion, 707 Srigley St
Woodbridge -- 5732 Hwy #7, Units 3 and 4

Clinic also serves those in Georgina

Videolink via Skype -- contact CLCYR with email address

Housing mediation

• helps tenants and landlords, housing co-operatives and their members resolve conflicts
• specially trained, registered professional volunteer mediators guide to positive resolutions for housing conflicts
• mediators ensure communication remains respectful, safe, inclusive and productive communication
• confidential

Community Access Services

• Commissioner of Oaths
• computers, internet access, fax, photocopier
• income tax clinic
• Metro Voice Mail -- persons without telephones receive private phone number to retrieve messages from any touch-tone phone

Harm Reduction Services -- individual and community support or information about opiate use and addiction, addiction counselling, counselling and case management, harm reduction supplies (mobile and fixed site)

Housing Hub -- support for individuals and households at-risk or experiencing homelessness to find, apply for and maintain housing

Street Outreach Services

• mobile outreach in Scarborough and North York to support individuals experiencing homelessness and sleeping outdoors
• provides wellness checks, basic needs supplies, community referrals, informal counselling, support with accessing shelter and assistance finding and obtaining housing

Financial Empowerment and Problem-Solving (FEPS) program -- financial literacy workshops, income tax clinic, budgeting, mobile community financial worker

Massage Parlour and Micro-Brothel Outreach -- for clients involved in sex work in massage parlours and micro-brothels in Scarborough

• distribution of safer sex tools, community referrals and informal case management
• access to sexual health testing appointments

Contact for information on in-person, telephone and virtual services, or visit LLB website

Adjudicative tribunal under auspices of Social Justice Tribunals Ontario

• informs landlords and tenants about their rights and responsibilities under the Residential Tenancies Act
• provides balanced and timely dispute resolution in accordance with the law
• handles eviction applications filed by non-profit housing cooperatives

Effective January 1, 2023: Rent increase guideline for 2023 is 2.5%

Assistance applying for social housing

• help resolving landlord/tenant disputes
• counselling, workshops and support groups of interest to Aboriginal tenants
• information and referral to general services

Emergency shelter for men, including short term problem solving and referrals, case management, housing and employment assistance, addiction counselling and harm reduction, assistance accessing income supports, primary health and mental health supports, life skills activities, and recreation

• capacity 92
• access to Housing Connections (see separate listing) Community Partner, assistance with housing search and application process
• pet friendly environment

Responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home purchasers are entitled to in Ontario.

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

Represents the interests of private sector rental housing providers * offers public advocacy and information on property management, rental housing regulation and residential tenancies law * Certified Rental Buildings Program designation and listings, www.crbprogram.org

Federal housing agency

• mortgage loan insurance
• information on buying a home, renting a home, home renovations, co-operative housing
• housing policy and research

Experts in the housing programs supporting the varied and distinct housing needs of Indigenous and the North communities

• including the First Nations, Urban Indigenous, Inuit and Metis people in Canada

Contact for information on in-person, telephone and virtual services, or visit LLB website

Adjudicative tribunal under auspices of Social Justice Tribunals Ontario

• informs landlords and tenants about their rights and responsibilities under the Residential Tenancies Act
• provides balanced and timely dispute resolution in accordance with the law
• handles eviction applications filed by non-profit housing cooperatives

Effective January 1, 2023: Rent increase guideline for 2023 is 2.5%

COVID19 Services provided remotely; call, email or fax and staff will follow up

Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, drop-in Tuesday mornings

• promotes affordable housing options
• Housing Connections (see separate entry) Community Partner, assistance with housing search and application process

Toronto Rent Bank
Access centre for interest-free repayable loans to low-income households in rental arrears, or needing to move into more suitable housing; also interest-free loans for first and last month's rent deposit to move into more affordable housing

• must have legal status in Canada and meet income requirements of 50 percent or less from social assistance
• landlord and tenant mediation
• follow-up search assistance and community referrals

Utilities Program
Access centre for utilities assistance

• help with applications for Ontario Electricity Support Program providing assistance to lower-income customers with their electricity bills
• help with applications for LEAP (Low Income Energy Assistance Program) providing assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327
• access to Toronto Emergency Energy Fund (EEF) providing one-time grant to help pay electricity and gas bills

Community Building and Connections
Advocacy or access to financial aid to support integration and settlement in new community, including support to maintain or access permanent housing

• for women, seniors and individuals who are unhoused due to domestic violence, and not eligible for existing federal settlement programs
• also for residents of Scarborough or eastern North York, who have low income and at risk for homelessness

Settlement Program
Orientation, interpretation, referral to education, employment or health services, help with form filling, citizenship test preparation classes

Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights

EPIC Program
Follow-up case management services for individuals recently housed by the City of Toronto, by referral from City of Toronto outreach service

Newcomer housing support and settlement services, including information and referrals to other services such as Access York for rent or utility assistance intake, furniture bank, mediation services, legal clinic

• assists low income youth, families, newcomers and seniors in determining housing needs and applications to York Region Subsidized Housing and Special Priority
• assistance with applications for Ontario Electricity Support Program
• information sessions on subsidized housing and utility assistance, as well as Ontario Works and Ontario Disability Support Program
• advocacy for landlords and tenants, including connections to community resources and long- term support
• landlord registry, including recruitment of landlords, free rental listings, and landlord and tenant matching
• information on landlord and tenant rights and responsibilities

For Low-income Energy Assistance Program (LEAP) intake, contact United Way Simcoe Muskoka, 1-855-487-5327

Jewish volunteer and advocacy organization

• anti-racism activities
• human rights advocacy
• Anti-Hate Hotline
• encourages communication between members of ethnic, social, economic and age groups
• education programs
• legal action
• public information workshops
• resource centre
• affordable housing program
• seniors program
• sports league for softball and basketball
• community volunteer services
• publications
• Housing Connections (see separate entry) Community Partner -- assistance with housing search and application process

Offers assistance to individuals and families who are homeless, require housing help, or are facing eviction to arrange more secure housing * Services include:

• completing applications for social housing
• annual rent reviews
• eviction prevention
• furniture bank referrals
• income supports
• budget maintenance
• housing stabilization
• tenant rights and responsibilities
• rental housing lists
• crisis and emergency information

Provides referrals to Scarborough Furniture Bank for residents of Scarborough who qualify.

Short term emergency shelter includes case management and referrals to community agencies, assistance in finding housing, and workshops about housing readiness, life skills and employment

• children, youth and adult programs
• Housing Connections (see separate entry) Community Partner, assistance with housing search and application process

Pregnancy Support Program
For at-risk couples, admitted at 6 months of pregnancy

• prenatal supports
• counselling

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Seniors Program

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Youth Drop-in Centre

Implements housing policies of UJA Federation of Greater Toronto * education * project sponsorship * housing research * management of community-held projects * development consulting for Jewish community-based affordable housing projects * property managment services -- Avenel Non-Profit, Mutually Assisting Residential Community (Project MARC), Micah Homes Non-Profit Housing Corporation (Plaut Manor), Moshav Noam Housing Co-operative



Rental Assistance Program or Azrieli Program for Holocaust Survivors -- for low income members of the Jewish community, call or use form on website

COVID19 -- Many services continue to be available to clients by phone (and if necessary, as determined by the Unison provider/staff, in person) call 416-787-1661 for more information

• Legal Services: phone only, 416-653-5400 ext. 1244
• Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
• Harm Reduction: phone only, 647-268-5321
• Mental Health Counselling, 416-645-7575 ext 2050
• help to get food, 416-787-1661 ext 1661

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Community Health Centre

• health services, health promotion, community services and community development
• Ontario Health Insurance NOT required for general services

Health Services

• family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
• individual and sexuality counselling, treatment of sexually transmitted diseases
• counselling and case management
• dietitian
• podiatry clinic

Health Promotion

• anonymous HIV testing
• child and parenting programs
• Diabetes Education Program
• Diabetes Prevention Program
• harm reduction programs
• Toronto Public Health dental clinic
• youth programs
• seniors' programs

Pathways to Education 416-787-6800

• academic and financial support for high school students
• located at Lawrence Square 700 Lawrence Ave W, Ste 440B, Toronto M6A 3B4

Housing Help Clinic 416-787-1676 ext 3272

• on-site intake, case management, advice, advocacy, mediation and referral services for local residents, low-income tenants and housing seekers
• integrated services with Downsview Community Legal Services, Toronto Community Housing Corporation - Operating Unit F and St Stephen's Conflict Mediation (North York)

COVID19 -- All services suspended until further notice

Crisis Intervention Assistance

• assist client in addressing health, housing and safety needs through the development of comprehensive care plans
• applications for Canada Pension Plan, Ontario Disability Support Program, Ontario Works, passports, other identification
• supportive counselling
• advocacy with case workers, housing and government agencies

HIV/AIDS Prevention & IDU Harm Reduction Program

• harm reduction supplies and services, referrals, education and non-judgmental support
• harm reduction outreach

Homelessness Prevention Program -- for adults 55 years and older at risk of losing their housing

• information, referral, counselling
• advocacy
• crisis intervention and ongoing monitoring

Caregiver Support, 416-694-1138 ext 156 -- respite care * supportive counselling * coordination of health care services, transportation, shopping, errands, light housekeeping, companionship, short respite care and yard work * support group

COVID19 -- Meals on wheels delivery every day * market closed * other programs suspended until further notice

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Support services to build on client strengths, to build community, and to enable independent community living * participates in Toronto Ride

Meals on Wheels -- hot meals delivered to seniors, disabled persons, persons with illness and persons recovering from medical procedures

• includes hot, frozen, South Asian and Chinese meals
• Good Food Box distribution -- see separate entry Food Share

Conflict Resolution Service -- mediation to resolve landlord/tenant issues, civil disputes and organizational discord

• CRS (Conflict Resolution Services) workshops and training programs
• mediation certification programs

Local Immigration Partnership Program -- Toronto East Quadrant Local Immigration Partnership (LIP)

• active boost
• women's recreational programmes
• community events
• income tax clinic
• resource access centre -- computers available for job search and research
• community advisory group

Emergency material assistance

• emergency assistance food and clothing (no drop-off at this location)
• pastoral counselling
• mental health counselling
• pre-school and caregiver drop in weekly
• youth programs
• seniors programs
• Christian life groups
• Christmas assistance
• volunteering

Rental and utilities Assistance throught Access York, 1-855-487-5327
Ontario Electricity Support Program -- assistance with applications

Multiservice agency

• community outreach, employment, education, homeless initiative, housing, recreation and social programs
• information and referral
• services for children, newcomers, seniors and youth

Community Outreach

• drop-in for families and children
• income tax clinic, by appointment only
• program activities
• referrals

Housing

• supportive and non-supportive housing for adults 59 years and older, and one family building, see branch listings for details
• Housing Connections Community Partner (see separate entry) -- assistance with housing search and application process

Partners for Access and Identification (PAID) -- assists homeless persons in obtaining Ontario health cards, Canadian birth certificates, birth registration, verification of status, social insurance numbers

• referrals to community services
• operates at various sites, schedule varies -- call 416-691-7407 for details

Seniors services

• Adult Day Program -- for persons with physical or cognitive impairment
• Akwasti Program -- home care and related services for frail elderly persons who would otherwise qualify for long term care facilities
• Chinese Programs -- recreational activities in Cantonese and Mandarin * home support -- case management, client intervention and assistance * friendly visiting, security checks * transportation and escort, priority for clients with medical appointments, participates in Toronto Ride -- free

Seniors meals -- lunch every other Tuesday, dinner every other Thursday at Cecelia Murphy Building, 11 Coatsworth Cres, nominal fee -- call for details

• lunch every third Wednesday, dinner every other Friday at East Toronto Seniors Centre, 2802 Danforth Ave, nominal fee --call for details

Community meal for all -- dinner every Thursday at Gower Park Place, 10 Gower Road, free -- call for details

Youth and Newcomer services, Neighbourhood Link Employment services, Ontario Employment Services -- see separate entries